Delighted with the perry pear shampoo and conditioner I purchased from you. Great product at a good price. The free gift body wash was also a lovely bonus. Arrived promptly and well packaged
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
I was very pleased to be able to purchase some of my favourite Caudalie products that are not available through the Canadian store. My order arrived in a reasonable amount of time.
A empresa respondeu
My package went missing despite it having been reported as delivered. My interactions with both Isobel and Hannah have been civilized, polite, respectful, professional towards resolving the loss and r... Ver mais
A empresa respondeu
I was very happy with my order. I ordered Davroe shampoo and conditioner, Davroe leave-in hair balm and Caudalie shower gel. All of the items arrived in perfect condition. I will definitely order from... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Handpicked beauty and wellbeing products from around the world. Home to iconic brands Omorovicza, Caudalie, Korres and Nuxe.
Informações de contato
Unit 1A | Bulwark Industrial Estate, NP16 5QZ, Chepstow, Reino Unido
- 01179270430
- help@koan.is
- www.bathandunwind.com
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 94% das avaliações negativas
Normalmente leva mais de 1 mês para responder
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Kept me updated …
I am unable to leave a meaningful review as my order hasn’t arrived. I made the order over a week ago and I was informed there would be a wait due to stock issues. Throughout the whole process Bath and Unwind have kept me informed so I must praise their communication.
Great
Fast delivery, nice discount on the item I wanted which was full price everywhere else. I’d never heard of this company, but I’ll definitely be shopping here again.
Easy to order and quick delivery
Easy to order and quick delivery. Very happy with my purchase
Great first purchase from this company
Price was competitive and with the discount on first purchase it was even better. Quick despatch and delivery. An all round good first experience. Would def use the company again.
Lovely scents to lift our mood
Sent quickly, lovely scents to lift our mood in January 😌 The orange blossom one was bought to remind us of holidays in Mallorca, it’s doing the trick. The winter thyme one is a repeat buy, gorgeous and not just for Xmas.
Slow poor service
I was sent the wrong item and although this is forgiven the fact that a week later and two weeks since my original order was placed I am still waiting for it is totally unacceptable. As a minimum the replacement item should have been sent first class tracked when the issue was raised. Very poor service for any item but unacceptable given high end price point.

Resposta da Bath and Unwind
Avoid
Order placed 27 Dec as gift for Birthday 3 Jan
Item never despatched - email response is ridiculously slow - missed the Birthday and was told waiting for stock - waited patiently for updates but eventually order cancelled and refunded 9 Jan … managed to order item immediately from alternative company and arrived next day
Appalling service from Bath and Unwind - avoid and save yourself the stress- lots of great companies who genuinely care about customers … Bath and Unwind do not

Resposta da Bath and Unwind
Good Experience
I was really nervous about purchasing from Bath & Unwind due to the negative reviews on here, but the item I wanted was significantly cheaper than other websites (it was expensive!), so I took a risk. It was over the Christmas/New year period, so communication was slower. I received my item (I’m thrilled), plus a free bonus hand wash & lotion worth over £56! So a good experience for me.
Great prices & offers
Great prices, great offers, so much variety of great brands. I bought lots of Tisserand sets the rollerball in the sale for my girly friends presents this year. Quickly processed & delivered.
Perfect experience
No issues at all - Found exactly what I was looking for on site, ordered with free delivery & it came without any problems. Really good experience & a great price as well!
St Eval Candles
Exactly what I was looking for with very reasonable shipping time around Christmas.
Great products at equally great prices
Great products at equally great prices. My order was despatched and delivered very swiftly and I was very pleased with everything I ordered. This was my first order with Bath and Unwind and I’m very happy. Thankyou.
Excellent products
My boys love your products the smell is unreal
Unfulfilled order
Hiya, my order has not arrived and I’ve been seeking a refund.
Can you please respond to my email?

Resposta da Bath and Unwind
Xmas present
I accidentally bought 2 pots of bath stuff for my wife's Christmas present from you. Having realised my mistake I emailed you to only send 1 pot and to take payment of £30 and not £60 from my debit card. However, you sent 2 pots and took 60 quid. So, good bye.
Too many unwarranted marketing emails
Great prices but once used you get bombarded by unwarranted nuisance marketing e mails. Hence, all unsubscribed and wont use again.

Resposta da Bath and Unwind
First time using this company which had…
First time using this company which had been recommended to me by my granddaughter. I was impressed by presentation and variety as well as efficiency of processing the order and also delivery I hope to use company again
Many thanks
Very quick and lovely product
Very quick and lovely product , l had as a gift before but decided to treat myself.
I've got to be honest
I've got to be honest. I was slightly worried when I placed my order. The price was lower than all the other retailers but after checking Trustpilot all seemed to be good. I placed my order then did further research on B+U and found some horrendous reviews and then started to worry. However I had absolutely no issues with my order and would certainly order again. I can only assume that the bad reviews were one off or were partly down to blame on the customers side.
First time using this website and would…
First time using this website and would definitely recommend.
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.







