Delighted with the perry pear shampoo and conditioner I purchased from you. Great product at a good price. The free gift body wash was also a lovely bonus. Arrived promptly and well packaged
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
I was very pleased to be able to purchase some of my favourite Caudalie products that are not available through the Canadian store. My order arrived in a reasonable amount of time.
A empresa respondeu
My package went missing despite it having been reported as delivered. My interactions with both Isobel and Hannah have been civilized, polite, respectful, professional towards resolving the loss and r... Ver mais
A empresa respondeu
I was very happy with my order. I ordered Davroe shampoo and conditioner, Davroe leave-in hair balm and Caudalie shower gel. All of the items arrived in perfect condition. I will definitely order from... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Handpicked beauty and wellbeing products from around the world. Home to iconic brands Omorovicza, Caudalie, Korres and Nuxe.
Informações de contato
Unit 1A | Bulwark Industrial Estate, NP16 5QZ, Chepstow, Reino Unido
- 01179270430
- help@koan.is
- www.bathandunwind.com
4,3
Excelente
809 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 94% das avaliações negativas
Normalmente leva mais de 1 mês para responder
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Exzellent support from the staff
Exzellent support from the staff, particularly in handling the delivery through the German customs. Delivery to Germany within 48 hours.
15 de setembro de 2026
Avaliação não solicitada
Delighted with the perry pear shampoo…
Delighted with the perry pear shampoo and conditioner I purchased from you.
Great product at a good price.
The free gift body wash was also a lovely bonus.
Arrived promptly and well packaged
1 de setembro de 2026
Avaliação não solicitada
Great products!Great customer service!
7 de agosto de 2026
Avaliação não solicitada
Happy with my order
I was very pleased to be able to purchase some of my favourite Caudalie products that are not available through the Canadian store. My order arrived in a reasonable amount of time.
2 de setembro de 2026
Avaliação não solicitada
Resposta da Bath and Unwind
Thank you so much for your lovely review! We’re delighted to hear that you were able to find some of your favourite Caudalie products with us, especially those that aren’t available through the Canadian store. We’re also pleased your order arrived within a reasonable timeframe.
We really appreciate your support and hope to welcome you back to Bath & Unwind again soon! 💕
I get a lot of emails where I never…
I get a lot of emails where I never have asked for
17 de agosto de 2026
Avaliação não solicitada
Resposta da Bath and Unwind
Hello, we are very sorry to hear this. Please could you pop us an email at help@koan.is so we can get this looked into for you? We will look forward to hearing from you. B&U.
My items were delivered as promised
My items were delivered as promised. I contacted customer support once and they got back to me right away.
Lovely products I am unable to get in the US.
14 de agosto de 2026
Avaliação não solicitada
Resposta da Bath and Unwind
We are very happy to hear you were satisfied with your order experience , B&U
Nice product and shipment happy with my…
Nice product and shipment happy with my order!
10 de agosto de 2026
Avaliação não solicitada
Resposta da Bath and Unwind
Great news ! B&U
Expérience très satisfaisante
Expérience très satisfaisante, j'ai trouvé des produits difficiles à se procurer. Tout est arrivé rapidement. J'ai eu besoin de communiquer et toujours reçu une réponse courtoise et rapide.
Je recommande vivement ce site.
27 de agosto de 2026
Avaliação não solicitada
Resposta da Bath and Unwind
Thank you for your lovely feedback. B&U.
Great customer service while awaiting the incomplete delivery
My package went missing despite it having been reported as delivered. My interactions with both Isobel and Hannah have been civilized, polite, respectful, professional towards resolving the loss and replacing the item. I am so impressed, more so being from the US and feeling the pains of boorish behaviors lately. I can’t wait to receive my bath product and relax with fragrance and skin soothers! I will definitely return to this company who perpetuates such grace in their customer service.
26 de agosto de 2026
Avaliação não solicitada
Resposta da Bath and Unwind
Thank you so much for your incredibly kind and thoughtful review. We’re so sorry that your package went missing, especially after being marked as delivered, but we’re delighted to hear that Isobel and Hannah were able to support you throughout the process.
Providing a helpful, respectful and personal service is so important to us, so your lovely words truly mean a great deal to the whole team. We hope your replacement arrives safely very soon and that you can finally enjoy some well-deserved relaxation, beautiful fragrance and skin-soothing goodness!
We can’t wait to welcome you back to Bath & Unwind. Thank you again for choosing us and for sharing your experience. 💙
Warm wishes,
The Bath & Unwind Team
I was very happy with my order
I was very happy with my order. I ordered Davroe shampoo and conditioner, Davroe leave-in hair balm and Caudalie shower gel. All of the items arrived in perfect condition. I will definitely order from Bath and Unwind again and I will definitely recommend them to my friends and family.
10 de agosto de 2026
Avaliação não solicitada
Resposta da Bath and Unwind
Thank you for your lovely feedback, we are very happy to hear this.
We look forward to serving you again in future.
B&U.
Quick delivery to Australia
Quick delivery to Australia
Fabulous EMMA HARDIE products.
Thanks for a smooth online shopping experience.
1 de agosto de 2026
Avaliação não solicitada
Resposta da Bath and Unwind
Thank you for your feedback, we are very happy to hear this! B&U
Quick delivery
Quick delivery, excellent product, I think it’s very very expensive, however it is this oil is formulated by osteopaths and very effective for muscles and joints
18 de julho de 2026
Avaliação não solicitada
Resposta da Bath and Unwind
Thank you for your lovely review! We’re so pleased to hear you found the Jones the Bones oil effective for your muscles and joints, and that it arrived quickly. We completely understand that the price may feel like an investment, but we’re delighted you feel the quality and results make it worthwhile. 💙
A great range of products and very…
A great range of products and very quick delivery.
6 de agosto de 2026
Avaliação não solicitada
Resposta da Bath and Unwind
Thank you so much for your lovely review! We’re delighted to hear you’re enjoying our range of products and that your order arrived so quickly. We really appreciate your support! 💙
I have a little bit of Scotland in my…
I have a little bit of Scotland in my home in the u.s. Thank you so much for providing products that keep my ancestors near me.
31 de julho de 2026
Avaliação não solicitada
Resposta da Bath and Unwind
Thank you so much for your beautiful review! 💙 It means a lot to us to know that our products bring a little piece of Scotland into your home in the U.S. We’re honoured to be part of something so meaningful and to help keep a connection to your Scottish heritage alive. 🏴✨
Excellent Selection of British Bath & Body Products With 5-Star Customer Service!
Excellent selection of British bath and body products, frequent sales and promotional, 5-star customer service for tracking and customer inquiries. 5-star customer support received from Hannah! Great overall experience from a repeat customer.
4 de agosto de 2026
Avaliação não solicitada
Resposta da Bath and Unwind
Thank you so much for your fantastic review and for being such a valued repeat customer!
We're delighted to hear you've enjoyed our selection of British bath and body products, our promotions, and the service you've received from our team. It's especially wonderful to know that Hannah made such a positive impression – we'll be sure to pass on your kind words to her.
Your continued support means so much to us, and we look forward to providing you with another 5-star experience next time you shop with Bath & Unwind!
Easy to order online
Easy to order online. Updates along the way and also arrived earlier than expected. I'm glad to have found a supplier of Arran Sense of Scotland. Will use Bath and Unwind again.
1 de julho de 2026
Avaliação não solicitada
Resposta da Bath and Unwind
Thank you so much for your lovely review!
We're delighted to hear you found ordering with us so easy and that your parcel arrived even sooner than expected. It's also wonderful to know you've found a trusted supplier for your favourite Arran Sense of Scotland products.
We really appreciate your kind words and look forward to welcoming you back to Bath & Unwind again soon!
Excellent service and delivery options Bath&Unwind through a google…
I found Bath & Unwind through a google search this morning as I was urgently
looking at the weekend for a specific beauty product hard to find in the UK.
I had already searched elsewhere last week and the customer service was below par with another seller so I had to start looking again today.
I am so glad I found Bath & Unwind.
I must say the customer service is way more than 5* they were super responsive and have already upgraded delivery and shipped the items for next day delivery so that I could get them in time for my travels.
Customers are always happy to pay for excellent service and delivery options for their order!
So thank you I am truly grateful.
20 de julho de 2026
Avaliação não solicitada
Resposta da Bath and Unwind
Thank you so much for your wonderful review! 💙
We're absolutely delighted that you found us, especially when you were in a hurry and had been let down elsewhere. We know how stressful it can be when you need a hard-to-find product before travelling, so we're really pleased we could help.
Our team always aims to go the extra mile whenever we can, and it's fantastic to hear that our customer service and next-day delivery upgrade made such a difference. Your kind words mean the world to us.
Thank you again for choosing Bath & Unwind. We hope you have a fantastic trip, and we look forward to welcoming you back in the future!
great transaction and neals yard products are sooo good
great transaction
3 de maio de 2026
Avaliação não solicitada
Resposta da Bath and Unwind
We're very happy to hear you're happy with your NYR products! B&U
Great experience!
Great experience!
Item arrived as advertised, securely packaged, and in a (relatively) timely manner.
30 de junho de 2026
Avaliação não solicitada
Resposta da Bath and Unwind
Thank you for your feedback! B&U
Great prices and very quick delivery to…
Great prices and very quick delivery to the US! Thanks
3 de junho de 2026
Avaliação não solicitada
Resposta da Bath and Unwind
Thank you for your lovely feedback, we hope to welcome you back soon! B&U
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.