Wardrobe is actually a nice product Took me about 4 hours to build on my own but I wasn’t hurrying Instructions could be better as was quite difficult to see what ways some items needed to be es... Ver mais
A empresa respondeu
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Veja o que dizem as avaliações
I needed a mattress for my 19th century daybed. Bed Factory Direct offered exactly what I wanted at an excellent price. They delivered really quickly and Louis in Customer Services was so helpful with... Ver mais
Bought a divan base. Very good quality and well made. Good communication via email plus you can call them. My only issue is they didn't unpackage the base and put it together which, given their requir... Ver mais
A empresa respondeu
Everything just ran perfectly, I ordered online got the email minutes later, told a date for delivery, then on the delivery date got a text telling me what time which was spot on
Detalhes da empresa
Escrito pela empresa
Bed Factory Direct are a bed manufacturer and retailer, with over 35 years of specialist experience in creating, selling and delivering high-quality beds, mattresses and headboards. Thousands of satisfied customers have taken comfort in our commitment and dedication to providing a superb products, along with excellent levels of customer service.
Informações de contato
Marl Road, L33 7UH, Liverpool, Reino Unido
- 0151-548-1554
- customerservice@bedfactorydirect.co.uk
- www.bedfactorydirect.co.uk
4,5
Excelente
3 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 23% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Resposta da Bed Factory Direct
Dear William,
Thank you for taking the time to leave us your review.
We're pleased to hear that you were happy with our communication throughout your order and that your delivery was swift. Providing a smooth and reliable service is something we always strive for, so it's great to know we met your expectations.
Thank you for choosing The Bed Factory. We appreciate your feedback and hope to have the opportunity to provide you with a 5-star experience next time.
not what was advertised so returned …
not what was advertised so returned mattress but apparently it is my fault as it was not what I wanted?
then cost me to return and may get penalised for restocking as it was not vacuumed packed in original box to return!!! sorry my vacuum packing machine broke down - no wait - I don't have one!!! so I am out of pocket twice and no mattress - won't be using or recommending again
be very aware -
9 de julho de 2026
they were helpful when talking to them
they were helpful when talking to them
and delivery was good
1 de julho de 2026
Resposta da Bed Factory Direct
Dear Patricia,
Thank you for taking the time to leave us a lovely 5-star review.
We're so pleased to hear that you found our team helpful when you contacted us and that you were happy with your delivery experience. Providing friendly customer service and reliable delivery is something we take great pride in, so it's wonderful to know we met your expectations.
Thank you for choosing The Bed Factory. We truly appreciate your feedback and hope to have the pleasure of serving you again in the future.
Mattress arrived next day
1 de julho de 2026
Resposta da Bed Factory Direct
Dear Mr Graeme Flynn,
Thank you for taking the time to leave us a 5-star review.
We're delighted to hear that your mattress arrived the very next day and that you were pleased with the speedy delivery. We always aim to provide a fast and reliable service, so it's great to know we met your expectations.
Thank you for choosing The Bed Factory. We hope you're enjoying your new mattress, and we look forward to serving you again in the future.
Everything went well
8 de julho de 2026
Resposta da Bed Factory Direct
Dear Mark,
Thank you for taking the time to leave us a 5-star review.
We're delighted to hear that everything went well with your order. It's always our aim to provide a smooth and hassle-free experience from start to finish, so we're pleased we met your expectations.
Thank you for choosing The Bed Factory. We really appreciate your feedback and hope to have the opportunity to serve you again in the future.
Very fast delivery and very good…
Very fast delivery and very good quality materials.
10 de julho de 2026
Avaliação não solicitada
Resposta da Bed Factory Direct
Dear Kevin,
Thank you for taking the time to leave us a fantastic 5-star review.
We're delighted to hear that you were pleased with the fast delivery and the quality of your purchase. We always strive to provide high-quality products alongside a reliable and efficient service, so it's wonderful to know we met your expectations.
Thank you for choosing The Bed Factory. We hope you enjoy your new purchase, and we look forward to serving you again in the future.
Great bed & delivery
19 de junho de 2026
Resposta da Bed Factory Direct
Thank you for taking the time to leave us a fantastic 5-star review.
We're delighted to hear that you're pleased with your new bed and that you were happy with the delivery service. Providing quality products and a smooth delivery experience is what we strive for, so it's wonderful to know we met your expectations.
Thank you for choosing The Bed Factory. We hope you enjoy your new bed for many years to come, and we look forward to serving you again in the future.
Kind regards,
The Bed Factory Team
Excellent service
Excellent service . I was able to change delivery dates twice no problem and the delivery men that came moved all the boxes to room of choice. Very happy with service from beginning to end . Just need to assemble it now .
11 de julho de 2026
Avaliação não solicitada
Resposta da Bed Factory Direct
Dear Ben,
Thank you for taking the time to leave us such a fantastic 5-star review.
We're delighted to hear that you were happy with the service you received from start to finish. We're always happy to accommodate delivery date changes where possible, so it's great to know we were able to make the process convenient for you.
It's also wonderful to hear that our delivery team took the boxes to your room of choice and provided a helpful service.
We hope the assembly goes smoothly and that you enjoy your new bed for many years to come!
Thank you for choosing The Bed Factory. We really appreciate your feedback and look forward to serving you again in the future.
Kind regards,
The Bed Factory Team
If I could give 6 ⭐️ , I would!
Great communication changing the delivery date, my email was replied to instantly and the delivery men were absolutely charming, bringing everything in, taking it upstairs and taking the empty boxes away! If I could give 6 stars i would!
10 de julho de 2026
Avaliação não solicitada
Resposta da Bed Factory Direct
Dear Jess,
Thank you so much for your amazing 5-star review!
We're absolutely delighted to hear that you had such a positive experience with us. Your comment, "If I could give 6 stars, I would!" really made our day!
It's wonderful to know that our team responded to your email promptly and were able to help with changing your delivery date. We're also pleased to hear that our delivery team made such a great impression by bringing everything upstairs, removing the packaging, and providing such friendly service.
Thank you for your kind words and for choosing The Bed Factory. We hope you enjoy your new bed, and we look forward to serving you again in the future.
Kind regards,
The Bed Factory Team
Fitted ottoman bed and headboard
Gary and Alex came to fit and build my ottoman bed and headboard and they were so quick and efficient and extremely helpful. I am so happy with the experience 😊
10 de julho de 2026
Avaliação não solicitada
Resposta da Bed Factory Direct
Dear Meghan,
Thank you so much for taking the time to leave us such a wonderful 5-star review.
We're delighted to hear that you're so happy with your new ottoman bed and headboard, and that Gary and Alex provided such a quick, efficient and helpful fitting service. We'll be sure to pass your kind comments on to them—they'll be thrilled to know they made your experience such a positive one.
Providing excellent customer service is something we take great pride in, so it's fantastic to receive feedback like yours.
Thank you once again for choosing The Bed Factory. We hope you enjoy your new bed for many years to come, and we look forward to serving you again in the future.
From start to finish my experience with…
From start to finish my experience with the Aintree store was amazing from Nina to the delivery men Gary and his son ( think that was his name ) dad and son,Nina new her stuff on beds and didn’t find her pushy at all was only looking really but had the confidence to buy after talking to Nina and will be going back for the main bedroom bed delivery was as told and came on time when the delivery men came the was a problem as there is a very tight turning on the stairs .. but he said don’t worry love if there’s a chance it will go up .. I will get it up there which he did and was very careful not scratch my wall whilst doing it .. so hats of to them it wasn’t easy .. put together no problem and also had a little chat with them about my next bed 😂couldn’t have been more helpful…..so thank you can’t recommend the bed factory Aintree enough 👍
10 de julho de 2026
Avaliação não solicitada
Resposta da Bed Factory Direct
Dear Bowyn,
Thank you so much for taking the time to leave us such an amazing 5-star review.
We're absolutely delighted to hear that your experience with our Aintree store was so positive from start to finish. It's wonderful to know that Nina was able to help you find the right bed without any pressure and that her product knowledge gave you the confidence to make your purchase. We'll be sure to pass your lovely comments on to her.
We're also thrilled to hear your kind words about Gary and Alex. It's fantastic that they were able to overcome the challenge of the tight staircase while taking such great care not to damage your home. We'll make sure they receive your feedback—they'll be delighted to know their hard work and determination were so appreciated.
It means a great deal to us that you would recommend The Bed Factory Aintree and that you're already thinking about returning for your next bed. We look forward to welcoming you back when the time comes!
Thank you once again for your wonderful review and for choosing The Bed Factory.
Great bed delivery drivers turned up…
Great bed delivery drivers turned up put bed together and very friendly highly recommend
10 de julho de 2026
Avaliação não solicitada
Resposta da Bed Factory Direct
Dear Bobby,
Thank you for taking the time to leave us such a fantastic 5-star review.
We're delighted to hear that you're pleased with your new bed and that our delivery team provided a friendly and professional service. It's great to know they arrived as expected, assembled your bed, and made the whole experience a positive one.
Thank you for your recommendation—it really means a lot to us.
We hope you enjoy your new bed for many years to come, and we look forward to serving you again in the future.
We thought we were missing some parts
We thought we were missing some parts. However we found them. I called the customer service team who were amazing and did not finch. They were ordering more parts for us until I called them back. Amazing guy and lady don't know their names but they are a credit to the company
29 de junho de 2026
Resposta da Bed Factory Direct
Hi Mrs Axworthy,
Thank you so much for taking the time to leave us such a wonderful 5-star review!
We're delighted to hear that you found the missing parts and that our customer service team were able to help. It's especially lovely to know that their willingness to assist made such a positive impression. We'll be sure to pass your kind comments on to the team—they'll be thrilled to hear your feedback.
Thank you again for your support and for choosing us. We hope you enjoy your new purchase!
I am delighted with my purchase of 2…
I am delighted with my purchase of 2 bedside chest, quality great,
1 de julho de 2026
Resposta da Bed Factory Direct
Hi Jackie,
Thank you so much for your fantastic 5-star review!
We're delighted to hear that you're so pleased with your purchase of the two bedside chests and that you're happy with their quality. It's wonderful to know they've met your expectations.
Thank you for choosing us, and we hope you enjoy your new furniture for many years to come. We look forward to serving you again in the future!
Buying a bed and mattress online is…
Buying a bed and mattress online is taking a gamble. However cannot fault this. Fab divan..very comfortable mattress and great headboard. Old bed n mattress taken away at same time new one delivered. Delivery slightly delayed due to traffic but kept informed . 10/10
3 de julho de 2026
Resposta da Bed Factory Direct
Hi Simone,
Thank you so much for your fantastic 5-star review!
We're delighted to hear that taking a chance on buying your bed and mattress online paid off. It's wonderful to know you're pleased with your divan, comfortable mattress, and headboard.
We're also glad our delivery team kept you informed about the slight delay due to traffic, and that your old bed and mattress were collected at the same time as your new delivery. Providing a smooth and hassle-free service is something we always strive for.
Thank you again for your kind words and your 10/10 recommendation. We hope you enjoy many comfortable nights on your new bed!
Resposta da Bed Factory Direct
Hi Tom,
Thank you so much for your fantastic 5-star review!
We're delighted to hear that you found our service amazing, fast, and reliable. Your kind words mean a lot to our team and motivate us to continue providing the best possible service.
Thank you for choosing us, and we hope to serve you again in the future!
Prompt confirmation of order and delivered on time
Delivered on time and excellent value for money.
1 de julho de 2026
Resposta da Bed Factory Direct
Hi Angie,
Thank you so much for your wonderful 5-star review!
We're delighted to hear that you were happy with the prompt order confirmation, on-time delivery, and the excellent value for money. Providing a smooth ordering experience and reliable service is something we always strive for, so it's great to know we met your expectations.
Thank you for choosing us. We hope you enjoy your new purchase, and we look forward to serving you again in the future!
Everything happened as they said it…
Everything happened as they said it would, there were no problems at all, I’m very happy with the mattress.
1 de julho de 2026
Resposta da Bed Factory Direct
Hi Mr Shaw,
Thank you so much for your fantastic 5-star review!
We're delighted to hear that everything went exactly as promised and that the whole process was smooth and hassle-free. It's especially wonderful to know that you're very happy with your new mattress.
Thank you for choosing us and for taking the time to share your experience. We hope you enjoy many comfortable nights ahead, and we look forward to serving you again in the future.
Great service
Great service, I ordered the wrong size mattress they sorted out an exchange within days - I had to pay the courier to take the wrong one back. Right size arrived exchanged no hassle.
1 de julho de 2026
Resposta da Bed Factory Direct
Hi Mr Brown,
Thank you for taking the time to leave us a 5-star review!
We're delighted to hear that you were pleased with the service you received. Mistakes can happen when ordering, so we're glad we were able to arrange your mattress exchange quickly and make the process as straightforward and hassle-free as possible.
We really appreciate your patience throughout the exchange, and we're pleased to know your new mattress arrived promptly.
Thank you for choosing us, and we hope you enjoy your new mattress for many years to come!
10/10 highly recommended
It was very easy to order online, reasonable price so I kept my fingers crossed for a good result! My headboard came quickly, was very well packaged and is absolutely beautiful. Solid wood, quality materials and has changed the whole appearance of my bedroom. Bed Factory is therefore highly recommended and I will use them again soon.
1 de julho de 2026
Resposta da Bed Factory Direct
Hi Lynda,
Thank you so much for your fantastic 5-star review!
We're thrilled to hear that you found the ordering process easy and that your headboard arrived quickly and well packaged. It's especially wonderful to know that you're so pleased with the quality and that it has completely transformed the look of your bedroom.
Your recommendation means a great deal to us, and we're delighted that you'd choose to shop with us again.
Thank you for your kind words and support. We look forward to helping you again soon!
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