Bencerandhazelnut Avaliações 

564
•
O TrustScore é 3.5 de um total de 5

3,7

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

Ordered a Father’s Day mug which I knew from previous experience with this company probably wouldn’t arrive in time but I still wanted the mug. Anyway aust post label created, no tracking. Then get a... Ver mais

Avaliado com 5 de um total de 5 estrelas

Highly, highly recommend Ruby & Team at Bencer and Hazelnut!! Their products are amazing quality, and their jumpers are so so buttery soft. They are my go to children’s clothing store when it comes... Ver mais

Avaliado com 5 de um total de 5 estrelas

I have been buying Bencer and Hazlenut since back when it was Piper Bug! The quality of the clothes is one thing that has remained unchanged and I could not recommend this company to anyone more than... Ver mais

Avaliado com 4 de um total de 5 estrelas

Ordered 2 WINTER (0) mystery packs and 10 SUMMER (0000-00) mystery packs for my newborn who’s due in September, assuming summer would be summer items but for all my mystery items but one, were jum... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Loja de Roupas para Bebês
  2. também em
  3. Loja para Bebês

Escrito pela empresa

We are a small family business, please share with us how much you love our products! For any enquiries please contact hello@bencerandhazelnut.com


Informações de contato

3,7

Bom

O TrustScore é 3.5 de um total de 5

564 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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Respondeu a 50% das avaliações negativas

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3,7

Todas as avaliações

(564)

10 avaliações nos últimos 12 meses

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Avaliado com 3 de um total de 5 estrelas

Absolutely love the 3…however

Absolutely love love love the 3 garments I bought for my 23week old boy ( hearts bodysuit, sweetheart, little love). The design and colour are amazing. The material is nice , stretchy and thick. I had bought the 6-12months which just fits him now, keep in mind my boy who is in the 20-30th percentile for his height and weight, so essentially on the petite side.
I had hoped to get him to wear these over the next 6 months once he moves up a size. Upon trying them on him, they actually fit him now.

I’ve bought others from here including the sage green dad little mate 2023 edition, thinner material but truer to size. Dads little bug in beige, thicker material and runs small, mammas love bug in beige 2023 edition- thinner material runs true to size.

I’m not slandering or putting this label down, I’m just sad that I pay $40 a garment each time for the next size he moves Into & he’s lucky to wear it for the next month.

3 de janeiro de 2024
logotipo da Bencerandhazelnut

Resposta da Bencerandhazelnut

Hi Natasha, thanks for your review. We actually use the measurements provided in Australian standards and all items are made to the same chart. Usually babies go through their biggest growth spurt around a 00 and then slow down for an 0, which is why the gap is then much wider in the age it fits, they are moving more and loose a bit of the delicious bub chub so whilst it fits now it very likely will continue to fit, as he grows and changes.
The difference for the beige is just the fabric having little stretch which was advertised to size up for.
Our items are ethically made using high quality fabrics so they arent cheap, but it is the nature of the age group that they will grow through things quickly. The good news is he is almost in size 1 so should start to see a good 12 months in each size! Much love x

Avaliado com 5 de um total de 5 estrelas

Quality

The quality is exceptional. The design is adorable too.

1 de janeiro de 2024
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Resposta da Bencerandhazelnut

Thank you, Crystal! x

Avaliado com 4 de um total de 5 estrelas

fast shipping

shipping was faster than I expected and everything is beautiful wrapped

1 de janeiro de 2024
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Resposta da Bencerandhazelnut

Glad it arrived quickly for you! Thank you xx

Avaliado com 5 de um total de 5 estrelas

Christmas items

First time ordering from the main site. Lovely items! fast shipping

3 de dezembro de 2023
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Resposta da Bencerandhazelnut

Hi Gen, so glad you like the items! Thanks for leaving your review. Merry Christmas x

Avaliado com 5 de um total de 5 estrelas

One of our favourites.

Super quick delivery of beautifully made items with lots of thought and detail going into each piece.

3 de dezembro de 2023
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Resposta da Bencerandhazelnut

Thank you so much Tiarhrne, we are grateful for your support. Merry Christmas xx

Avaliado com 4 de um total de 5 estrelas

Great experience

Beautiful quality products and quick delivery but would have loved more sizes to be available, and option for returns would also be great for future purchases but all up a great shopping experience.

29 de novembro de 2023
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Resposta da Bencerandhazelnut

Hi Amy, Thanks so much for your review! We offer our bows in 3 sizes which take you from newborn to adult, not sure if this review is maybe for the other order though our clothing is available in 00000-10 for littles and then adults as well so we do cover all sizes. With regards to our returns, we dont offer them simply because having done so once upon a time and our customer base being mostly under 3, returns and exchanges would come back with food marks etc, very likely unintentional just hard to avoid with this age group and wasnt a feasible option for us to keep as a small business. We are thankful for your order & taking the time to share your thoughts! Ruby x

Avaliado com 5 de um total de 5 estrelas

Bencer and Hazelnut

I just love Bencer and Hazelnut. Their Christmas range is absolutely divine. A wonderful small business.

26 de novembro de 2023
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Resposta da Bencerandhazelnut

Thank you so much, Joanne! We love you! x

Avaliado com 5 de um total de 5 estrelas

Fabulous small business

Had a fabulous experience dealing with Ruby. I needed my order by a deadline and they exceeded expectations and delivered it with plenty of time to spare! The quality is always amazing and that’s why I continue to shop at B&H!

27 de novembro de 2023
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Resposta da Bencerandhazelnut

Thank you so much, Emma! So glad they arrived in time for your beautiful set up! x

Avaliado com 5 de um total de 5 estrelas

Excellent quality clothes and Christmas…

Excellent quality clothes and Christmas stockings. Time and time again I order and I’m not disappointed. Super fast shipping too

27 de novembro de 2023
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Resposta da Bencerandhazelnut

Thank you so much, Sherryn. Really appreciate your kind words and wish you a very Merry Christmas xx

Avaliado com 1 de um total de 5 estrelas

Wrong item, no communication

I bought a Christmas stocking with an initial, but it was wrong and I’ve tried emailing multiple times to get it rectified but haven’t had a response. I know it’s a busy time, but it says 48hour response and it’s been weeks.

Edit:
I was contacted only after posting this review. They told me they had tried texting me, but when I asked for proof they sent a screenshot of a text to my home phone number (what?!) that was timestamped from that day. They then said they would be sending the item express on the Monday, but sent it on the Thursday according to an email update. Sadly not shocked to say it has still not arrived and it’s hours from Christmas.
I saw a buy one get one free sale and would have purchased a lot, but steering clear of this company from now on.

26 de novembro de 2023
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Resposta da Bencerandhazelnut

Thanks for your review, Rachael. We did have a hard time reaching each other, with some details missing on the order but we are glad to have resolved & your stocking will arrive in time for Christmas. Much love xx
Hi Rachael, as the text said "just saw your review, not sure if you are getting my emails so thought I'd text" yes it was time stamped that day - we hadnt tried this previously, nor did we suggest we had, it was simply due to your mention of no response. I then emailed you as well saying the phone number listed on your order isnt going through, it starts with +61 on your order so is not clear it is a home number, just appeared to be missing a number. The item was sent as we said & this info can be seen on the tracking, unfortunately this time of the year there is not alot we can do with post times. If you would prefer a refund just let us know. Wishing you a Merry Christmas. Ruby

Avaliado com 5 de um total de 5 estrelas

Great quality

Great quality, quick shipping and fast helpful responses to my size questions!

26 de novembro de 2023
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Resposta da Bencerandhazelnut

Thank you, have a great Christmas Georgina! x

Avaliado com 3 de um total de 5 estrelas

Quality items but experience not so great

I can't fault the quality of the items - it is phenomenal and overshadows a few other issues I've found with the brand. Sizing, style and quality are 10/10. I've stuck to this brand also as they are from my home town and a small business.

Where I can, I do avoid buying direct simply due to the delays/length of time it takes for things to arrive. It seems to take forever for Australia Post to process them - i dont know if it's a delay in them being collected/posted or simply Aus Post doing Aus Post things in the country. A stockist will generally have what I want and that bypasses the other issues I've faced.

I've also found email communication difficult - I received 2/3 items back in September with the 3rd item missing. There wasn't any communication about that fact, or that the 3rd piece would be sent later (which is what was going to happen). In fact it took me by surprise when the items first arrived as normally i get a tracking email. It took me about 6 weeks to get a response simply enquiring as to whether it was a split order or not, had there been an inadvertent miss of the 3rd item etc - the response i eventually got wasn't the most professional and referred to previous responses (there weren't any. Not even in spam), including that I had ticked a box agreeing to delivery in October. Which was fine - but when you get 2/3 in September and without any info on if the 3rd is coming you can understand my concern and confusion.

That 3rd item is now lost somewhere in the post - Australia Post have confirmed and told me to follow up with the seller. Yet to get an email response about whether B&H can assist but it was only sent 2 days ago.

25 de novembro de 2023
Avaliação não solicitada
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Resposta da Bencerandhazelnut

Thanks for your review Tahni, I appreciate your kind words about our quality & sizing, so glad you are loving it. With regards to not ordering from us directly, we did have an order from you the same day as this review so I am not sure what has happened there, it was shipped & collected as normal and looking at the tracking arrived in 3 days. Perhaps just miscommincation as we had spoken via email and I think general chat on insta as well I am not sure (could be guessing on handle there), I do apologise though! Hope you have a most magical Christmas. Much love xx

Avaliado com 1 de um total de 5 estrelas

Seller not responsive to emails.

22 de setembro de 2023
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Resposta da Bencerandhazelnut

Hi Beverly, I contemplated whether to respond to a review under the disguise of a
competitor business however we did respond to your emails, received & replied to on the 26/9.
As you did respond to us I believe these were received ok, if you wish to chat further please feel free to reach out.
Have a lovely day!

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