Bencerandhazelnut Avaliações 

564
•
O TrustScore é 3.5 de um total de 5

3,7

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

Ordered a Father’s Day mug which I knew from previous experience with this company probably wouldn’t arrive in time but I still wanted the mug. Anyway aust post label created, no tracking. Then get a... Ver mais

Avaliado com 5 de um total de 5 estrelas

Highly, highly recommend Ruby & Team at Bencer and Hazelnut!! Their products are amazing quality, and their jumpers are so so buttery soft. They are my go to children’s clothing store when it comes... Ver mais

Avaliado com 5 de um total de 5 estrelas

I have been buying Bencer and Hazlenut since back when it was Piper Bug! The quality of the clothes is one thing that has remained unchanged and I could not recommend this company to anyone more than... Ver mais

Avaliado com 4 de um total de 5 estrelas

Ordered 2 WINTER (0) mystery packs and 10 SUMMER (0000-00) mystery packs for my newborn who’s due in September, assuming summer would be summer items but for all my mystery items but one, were jum... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Loja de Roupas para Bebês
  2. também em
  3. Loja para Bebês

Escrito pela empresa

We are a small family business, please share with us how much you love our products! For any enquiries please contact hello@bencerandhazelnut.com


Informações de contato

3,7

Bom

O TrustScore é 3.5 de um total de 5

564 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 50% das avaliações negativas

Normalmente responde dentro de 24 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

3,7

Todas as avaliações

(564)

10 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

We love Bencer&Hazelnut! ❤️

We have done multiple orders.

Amazing quality clothing, Great customer service, I quite often pre order items and the owner is great and keeps you in the loop with when theyre getting posted.

Im in New Zealand too, buying from overseas has been fantastic with this company.

22 de agosto de 2023
logotipo da Bencerandhazelnut

Resposta da Bencerandhazelnut

Thank you so much! Really appreciate you taking the time to leave this review <3

Avaliado com 5 de um total de 5 estrelas

Great customer service

Great customer service. Small issue with order and it was rectified so fast. Really impressed & happy.

9 de agosto de 2023
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Resposta da Bencerandhazelnut

Thanks so much Brooke, so sorry about the issue
Ruby xx

Avaliado com 3 de um total de 5 estrelas

Brand great , admin not

Love the clothes . Quality is great and tailors to all sizes. Love the vibe and family business have been buying for years . I feel the admin side of things is disappointing. For such a large business its terrible communication and lack of response especially when im trying to enquire about a product

I am not talking about facebook/marketplace orders . This is via email and instagram

16 de agosto de 2023
Avaliação não solicitada
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Resposta da Bencerandhazelnut

Hi Amanda, as insta/marketplace purchases aren’t related to our business we appreciate you removing this review please. Thank you

Avaliado com 5 de um total de 5 estrelas

Bencer and Hazelnut mugs are the best

I love Bencer and Hazelnut mugs, I have 4 already and thought I'd buy another this time as a gift. As expected, it's lovely. The shipping was quick and it arrived in good condition. Very happy with this purchase!

2 de agosto de 2023
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Resposta da Bencerandhazelnut

Thank you, Kara! Love that you have a collection! x

Avaliado com 5 de um total de 5 estrelas

Repeat buying!

I've made multiple orders from B&H now and every time has been amazing, great quality clothing and always keeping to their time frames! Will be an ongoing customer!

2 de agosto de 2023
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Resposta da Bencerandhazelnut

Thank you so much, Michelle! We are grateful for your orders x

Avaliado com 5 de um total de 5 estrelas

Absolutely Beautiful, Quality Kids Clothes

Absolutely beautiful clothes! Beautiful designs and exceptional quality. Customer service is unbeatable! The clothes wash and age so well, which is important for kids clothes. Great value for money! As a returning and regular customer, I highly recommend!

9 de agosto de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

The most amazing quality clothes I’ve…

The most amazing quality clothes I’ve ever owned. The material of all their items is so thick and luxurious, you can tell they are made with love. I’ve never had an issue with quality or sizing, we especially love the Love Bug jumpers. Ruby and the team never fail to make stunning collections and designs and always leaving us fans wanting more! Thanks for all you do guys xo

9 de agosto de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Perfect

Clothes are amazing quality and absolutely beautiful. Sizing is true to size and can’t fault at all.

8 de agosto de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Absolutely adore B&H

Absolutely adore B&H! We have been buying from them for the last ?5 years maybe and have never been disappointed with the quality of their products. Our family favourite is all the matching we can do on father's Day and Christmas 😍😍 can't recommend them enough!

27 de julho de 2023
Avaliação não solicitada
Avaliado com 4 de um total de 5 estrelas

10/10 for quality clothing

Love the quality of the clothes they wash and wear so well especially considering the mess toddlers make im impressed. Since the love bug jumpers have had their sizing updated I would now say the clothes are true to size. My 2yr old wears size 2 and it fits perfectly. The only thing I have found to be frustrating at times is the shipping time to NZ, for instance ordering the Easter launch on launch day but it unfortunately did not arrive in time. However I continue to be a return customer due to the exceptional quality of the clothing and the beautiful original designs. Ruby sure is talented!

7 de agosto de 2023
Avaliação não solicitada
logotipo da Bencerandhazelnut

Resposta da Bencerandhazelnut

Thanks for your feedback, Chloe! Unfortunately shipping times are not within our control and that is why we upgrade all orders to express post to try and speed it up a little.
Our Easter collection was advertised to be a very close squeeze between arrival and release and due to production holidays but I do apologise they didn’t make it in time. Our love bug jumpers are still made to the same chart based on Australian standards, we just changed the shape to be less oversized but I’m glad you’re finding them a better fit- great feedback thank you. Also great they’re washing well for you, that’s exactly what we want! Thanks so much for sharing x

Avaliado com 5 de um total de 5 estrelas

Absolutely love these products

Absolutely love these products, they’re exceptionally made and timeless pieces that i’ve put away for future grandchildren, they wash and wear well, the christmas lines are amazing, love the aesthetics of everything.
Don’t hesitate, buy

7 de agosto de 2023
Avaliação não solicitada
logotipo da Bencerandhazelnut

Resposta da Bencerandhazelnut

Thank you so much Courtney! X

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