Naveed from Bensons in Farnborough (Blackwater retail park) first class service. did not pressure us waited for us to make a decision very knowledgeable. made sure that the servic... Ver mais
A empresa respondeu
Localização
Trocar localizaçãoUnit E Blackwater Shopping Centre, GU14 8BL Farnborough, Hampshire, GB
•Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
Everything from start to finish all team member was understanding and listened to our requirements. Farnborough 684 UNIT E store team keep up the good work.
A empresa respondeu
I have to say online video call was rubbish on both occasions when I called. I was told after the 1st time I was going to get a quote emailed to me. Waited 2 days and had to contact them again t... Ver mais
A empresa respondeu
Very knowledgeable staff member Tina. Introduced herself and then left us to look around. We then found her to ask her some questions.
A empresa respondeu
Detalhes da empresa
Sobre Bensons For Beds - Farnborough648
Escrito pela empresa
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Informações de contato
Unit E Blackwater Shopping Centre, GU14 8BL, Farnborough, Hampshire, Reino Unido
- 1252549783
4,8
Excelente
568 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Required a new mattress but couldn’t remember the bed frame size I had ordered 3 years previously
I knew what I wanted when I arrived but could not remember the size frame I had brought from them 3 years prior. The assistant looked my details up, found my bed and sized up for a new mattress. Simple easy and in and out in 30 minutes. Advisor was brilliant and new his job!
18 de novembro de 2025
Resposta da Bensons For Beds - Farnborough648
We're glad you enjoyed your experience. It's great to hear that our advisor was helpful in finding the right mattress size for you. Thank you for your positive feedback,
Megan at Customer Care
Bensons were great !
Bensons were great from the moment I walked into the store in Farnborough Gate and was served by Nasim to the moment the bed was installed. I rec'd emails about the delivery and was given a time of arrival as expected. Martin and Mandie who delivered the bed were very efficient, professional and friendly. I couldn't fault them or Bensons! To be thoroughly recommended.
31 de outubro de 2025
Resposta da Bensons For Beds - Farnborough648
We're happy to hear that you had a great experience, from the store to the installation. It's wonderful to know the delivery team was efficient and friendly. We appreciate your recommendation and thank you for your feedback,
Megan at Customer Care
Resposta da Bensons For Beds - Farnborough648
We appreciate you sharing that our staff was helpful, explanations clear, and delivery quick!
Thanks for choosing us – we hope to serve you again!
- Megan at Customer Care
Great experience!
Greeted friendly, advice offered, nice and not too pushy, found what we needed and purchase completed smoothly
11 de novembro de 2025
Avaliação não solicitada
Resposta da Bensons For Beds - Farnborough648
Thank you for your feedback! We really appreciate the time taken to leave us this lovely review. Thank you, Anthea - Team Bensons
Great experience .
Very good service from both the show room staff and the two delivery chaps.
7 de novembro de 2025
Resposta da Bensons For Beds - Farnborough648
Thank you for your feedback Stephen! We’re delighted to hear that both our showroom staff and delivery team provided you with such great service. We’ll make sure your kind words are shared with everyone involved.
Thank you for your positive review – Lauryn at Customer Care 💜
Resposta da Bensons For Beds - Farnborough648
We’re so pleased to hear you received excellent service! Your satisfaction means everything to us.
Thank you for your positive review – Lauryn at Customer Care 💜
The sales person was very helpful
6 de novembro de 2025
Resposta da Bensons For Beds - Farnborough648
We’re so pleased to hear our salesperson was able to help you! Providing friendly and helpful service is what we aim for every time.
Thank you for your positive review – Lauryn at Customer Care 💜
From fine to not fine 😩
The in store service was fine. However, I had to order my pillow, as it wasn’t available in store. Not a problem. I was informed that it would be delivered to the store and I would get a phone call when it arrived. However, nearly a week later I had to chase up instore and to my disappointment, I was told that the pillow was actually going to be delivered to my house (nearly 10 days after placing the order!) Furthermore, if the pillow didn’t arrive on the expected day, I had to chase up the order with the store!!!! Not a happy customer.
5 de novembro de 2025
Resposta da Bensons For Beds - Farnborough648
Thank you for bringing this to our attention. We’re sorry for the confusion regarding your pillow order and the delivery process. I’m pleased to confirm that your order has since been delivered.
We’ve also shared your feedback internally to help improve our communication going forward.
Thank you for your patience and understanding.
Best regards,
Megan
Customer Care
Resposta da Bensons For Beds - Farnborough648
Thanks for your feedback! We're really glad the process was smooth and that you found our team helpful. If you need anything else, we're always here to assist.
We hope to welcome you back soon!
Megan at Customer Care
Ottoman bed
TINA, was amazing because she was very knowledgeable about the products. She was a good listener too, so she knew what we were looking for and guided us appropriately. She made the experience easy and pleasurable.
28 de outubro de 2025
Resposta da Bensons For Beds - Farnborough648
We appreciate you sharing your experience. We're happy to hear that our team member's product knowledge and listening skills made your visit easy and enjoyable. We value your feedback,
Megan at Customer Care
Happy customer
I had a good experience at the Farnborough store. First time I visited I went on their sleep machine and was advised by Alex, in depth, about the type of mattress that would be good for me. I fell in love with one but wasnt sure I was ready to commit to the price and I hate finance. Alex wasnt pushy and didn't make me feel like I'd wasted his time.
I then spent a couple of months online shopping for one but didn't want to commit to something I had never laid on and couldn't stop thinking about the Bensons igel.
I went back to lay on it again and long story short, I ended up buying it. The staff are not pushy and are very knowledgable about their products. The second trip Zarod and Chris answered all my questions and Alex remembered me from before.
I never write reviews like this and it feels so cringe, but it was a good experience from start to finish and I now have a comfy mattress for the first time in years!
P.S. the delivery drivers were really friendly (Matt Henning and unfortunately can't remember the other name)
15 de outubro de 2025
Avaliação não solicitada
Resposta da Bensons For Beds - Farnborough648
We appreciate you sharing your experience at our store. We're glad to hear that you found our staff knowledgeable and helpful, especially regarding the sleep machine and mattress selection. It's great to know that you are happy with your purchase and the delivery service. Thank you for the positive feedback,
Megan at Customer Care
Fabulous experience from start to finish
Fabulous! Excellent service, really kind and helpful store staff, easy ordering process. Everything was explained, and we got a great deal on a really wonderful bed. The delivery set up and removal of the old mattress could not have been easier. Highly recommend this shop!
17 de outubro de 2025
Resposta da Bensons For Beds - Farnborough648
We appreciate your fabulous feedback! We're happy to hear that our store staff was kind and helpful, and that you found the ordering process easy. It's great to know you got a wonderful bed and that the delivery and removal process was seamless.
We’d love to serve you again in the future.
Megan at Customer Care
Resposta da Bensons For Beds - Farnborough648
We're happy to hear that you felt valued. It is important to us that our customers feel this way. Thank you for your feedback,
Megan at Customer Care
Brilliant Bensons for Beds
All our dealings with Benson for Beds in Farnborough have always been met with an exemplary level of service together with a smile. No pressure and every assistance.
6 de outubro de 2025
Resposta da Bensons For Beds - Farnborough648
We're happy to hear that you consistently receive exemplary service with a smile at our Farnborough location. We appreciate your review, Megan at Customer Care
Friendly helpful and knowledgeable staff
5 de outubro de 2025
Avaliação não solicitada
Resposta da Bensons For Beds - Farnborough648
Thank you for your kind words! We’re pleased to hear our staff were friendly, helpful, and knowledgeable.
Thank you,
Megan at Customer Care
The salesman was very helpful…and friendly
The salesman was very helpful understanding and helped us find what we needed. No pressure just a gentle steering.
Great attitude and friendly.
2 de outubro de 2025
Resposta da Bensons For Beds - Farnborough648
Thank you for the kind words! We're glad to hear our salesman provided a helpful and pressure-free experience. We'll be sure to pass on your feedback! If there is anything you feel we need to improve on, please dont hesitate to let us know.
Thank you,
Megan at Customer Care
Quick response and helpful in the whole…
Quick response and helpful in the whole refund process
28 de setembro de 2025
Resposta da Bensons For Beds - Farnborough648
We are happy to hear that we provided a quick response and helped you with the refund process. Thank you for your positive feedback!
Thank you,
Lauryn at Customer Care
Knowledgeable sales person who answered…
Knowledgeable sales person who answered all of our questions.
27 de setembro de 2025
Resposta da Bensons For Beds - Farnborough648
We’re happy to hear our knowledgeable team made your experience easier! Asking questions is always encouraged, and we’re here to help every step of the way.
Take care,
Megan at Customer Care✨
Brought two Matresses from Benson for…
Brought two Matresses from Benson for Beds in Farnborough mead today Sun 28/9/25.
A customer Advisor called Navid asked if he could assist I explained i was looking for two new Mattresses for my daughters Navid was very helpful and polite.
He showed us around the different brands of beds, explained the positives and negatives.
My daughters tried various mattresses and finally decided on Memory foam eve hybrid they felt were best for them.
Very happy with our purchase and they were in the sale plus a added 10 percent plus 6% from the blue light card.
28 de setembro de 2025
Avaliação não solicitada
Resposta da Bensons For Beds - Farnborough648
Thank you so much for sharing your experience! Navid is thrilled to hear he could help you and your daughters find the perfect mattresses. It sounds like the Memory Foam Eve Hybrid was a great choice! We’re glad you got a fantastic deal with the sale and those extra Blue Light Card savings too. Enjoy those comfy nights ahead!
Take care,
Megan at Customer Care💜
Resposta da Bensons For Beds - Farnborough648
We regret the long delivery wait time. We'll review our processes to improve our delivery estimates. We have contacted you to discuss the delivery date so I can assist further.
Thank you,
Lauryn at Customer Care
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.