I ordered a very large, expensive rug on Feb 6. When the order had not arrived 2 months ago I contacted them via the chat on the website and was told would take another 4 weeks. I have received zero c... Ver mais
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Veja o que dizem as avaliações
The rug ordered from Berber Handicraft is gorgeous, very well made with a luscious thick pile. I love the pattern and colour, they look just like they did on their website. The rug took a little... Ver mais
So I almost never leave reviews for stuff, but honestly, this deserved it Customer service was quick to get back to me when I emailed with questions, which was great. And the rug itself? Way better in... Ver mais
A empresa respondeu
I’m so in love with my new rug, it’s so comfortable which is very cozy underfoot. The color are nice and vibrant which is exactly what I was looking for. And a lovely mockup was provided by Sofian bef... Ver mais
Detalhes da empresa
Escrito pela empresa
Authentic vintage & new Berber Moroccan rugs, lovingly handmade from natural wool and organic colors in various and custom sizes Style your home with our unique Berber rugs! FREE worldwide shipping
Informações de contato
5830 East 2nd Street, STE 7000 #11570, 82609, Casper, Estados Unidos
- 8038918953
- contact@berberhandicraft.com
- www.berberhandicraft.com
3,3
Bom
35 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 22% das avaliações negativas
Normalmente responde dentro de 1 mês
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Very Happy !!
Got this as a gift for my parents they won’t stop talking about it lol. Apparently my dad just sits and stares at it in the evenings. Big hit, thanks so much!
31 de julho de 2025
Resposta da Berberhandicraft
That means a lot to us, thank you for taking the time to share your experience! Every rug we make carries a story from the Atlas Mountains, and it’s amazing to see it find a home like yours.
This rug is amazing
This rug is amazing, seriously worth it. Looks even nicer than the pics, super soft and feels high-quality. Already thinking about getting another one soon. Highly recommend Berber Handicraft!
1 de agosto de 2025
Resposta da Berberhandicraft
Thank you sincerely for your lovely review. We put so much care into every weave, and it means a lot to know the rug found a home where it’s appreciated.
Warning!!
I have emailed you several times and tried to complain about this carpet. I bought a large carpet and paid a lot of money. The carpet is such poor quality and absolutely does not look like the pictures. the company is deceiving its customers. Now they are not responding and I am standing here with a terrible carpet that I absolutely do not want. I want a new carpet, like the pictures or all my money back. Please warn others. Do not buy here!!
4 de agosto de 2025
Avaliação não solicitada
Resposta da Berberhandicraft
Hi Mollie,
I’m really sorry to hear this, and I completely understand how disappointing this must feel. That’s not the experience we want for any of our customers.
We take quality very seriously — every rug is handmade in Morocco, and variations in texture or color are part of the authentic weaving process. Still, if something arrived below standard, we’ll absolutely make it right.
Our team has already reached out to you privately to offer an exchange or full refund, depending on what works best for you. Please check your inbox or contact me directly at contact@berberhandicraft.com
so we can finalize this quickly.
Thank you for your patience — I’ll personally make sure this is resolved properly.
Love it
The texture is soft, kinda feels like a cloud underfoot. Happy with my purchase.
9 de agosto de 2025
Resposta da Berberhandicraft
We’re so grateful for your feedback! Handmade work takes time, but knowing it brought joy to your space makes every hour worth it. Thank you for choosing us.
Thanks Berberhandicraft!!
Rug is as pretty as the pics, even nicer. Added such a cozy feel in our house, kids love it. Thanks y’all!
31 de julho de 2025
Resposta da Berberhandicraft
Your words made our day. Our artisans take pride in every detail, and it’s wonderful to hear the quality and design met your expectations.
Can't even explain how gorgeous this…
Can't even explain how gorgeous this rug is I'm obsessed! Quality's amazing, shipping was quick, and customer support was super nice Definitely five stars!
8 de agosto de 2025
Resposta da Berberhandicraft
Thank you for being part of our small community of design lovers who value craftsmanship. Your support keeps traditional Moroccan weaving alive.
NOT A SCAM!!!
This is a message to everyone worrying that this company is a scam. The owner explained to me that there are many changes happening in the company, as well as a high increase in orders that they are working very hard to manage. He has been very transparent with me during this process, and I would like everyone who is concerned to know that you WILL receive your rug and this is not a scam!!! He may not be able to respond to everyone right now, so I hope you see this message so you know what's going on. Please give the owner the benefit of the doubt and have trust in him. They are not ignoring you, they just have a lot to manage right now. These rugs do take a long time to produce, so we have to be aware of that. This quality of rug for the price will not be found anywhere else, so I don't mind waiting a bit longer!
14 de agosto de 2025
Avaliação não solicitada
Resposta da Berberhandicraft
Thank you for your honest review Sophia
I ordered the rug almost a month ago
The last update. The rug has been received. The quality isn’t the highest, but it’s acceptable.
An update. After posting the review, I received an email with the tracking number. Now I’m waiting for the rug to arrive. I hope it will be as I ordered, and if everything goes well, I will update my review with a higher rating.
I ordered the rug almost a month ago. When I placed the order, the staff responded within minutes. However, after waiting for nearly a month with no update, I reached out to ask about the shipping. Just like many others have mentioned in their Trustpilot reviews, there has been no response — not via chat, Facebook, or email. At this point, it feels like a scam. I recommend avoiding this company.
14 de agosto de 2025
Avaliação não solicitada
Resposta da Berberhandicraft
Hi Julia
I’m sorry you’ve had this experience. I want to clarify that your rug is handmade to order, which takes about 3–5 weeks before shipping. Your order is right on schedule and is now ready to ship. You’ll receive your tracking details as soon as it’s with the courier.
We’re a small team and sometimes slower to reply than we’d like, but we’re very much here and committed to delivering your rug. I hope this helps clear up any misunderstanding.
Berber Handicraft
They will not respond to emails
I ordered 3 1/2 weeks ago, so I am still inside their stated delivery window. But it’s said “Preparing for Shipment” for two weeks. To me that indicates it’s supposedly being shipped. But they will not provide tracking information. They don’t respond to emails *at all*. It’s starting to feel like a scam. I don’t mind waiting, but the lack of response has me very suspicious. I ordered another Berber rug from a different site at the same time, and it arrived 10 days ago.
12 de agosto de 2025
Avaliação não solicitada
Resposta da Berberhandicraft
Hi Laurie,
I understand your concern. Our rugs are handmade to order, and production typically takes 3–5 weeks before shipping. “Preparing for Shipment” means your rug has been in the final stages of being made and packaged, but not yet handed to the courier. You’ll receive tracking details very soon.
We’re a small artisan team and sometimes slower to reply than we’d like, but we’re here and committed to delivering your rug as promised.
Just as a note — the time to make a rug can vary depending on its size and the knot density. For example, an 8x8 ft rug can sometimes be completed in 2 weeks, while another of the same size might take 5 weeks if it has a higher number of knots per square foot. This higher knot density directly impacts the craftsmanship and quality of the final piece.
— Berber Handicraft
Stay away
Update to my previous comment: After I reported this comment on trustpilot they eventually sent my item. Not good quality at all and I am pretty sure I only received it because I commented here. Anyway, the website was not working for checking delivery status and no one ever replied to email inquiries. They have a website chat function that also didn't work properly.
My earlier comment (after waiting maybe 2 months for my delivery and having 0 responses to any emails or other means of contact): Seems to be a scam site, item not delivered and no responses to emails following up on the item.
11 de julho de 2025
Avaliação não solicitada
Resposta da Berberhandicraft
Hi Lauren,
I’m sorry to hear you were unhappy with your experience. Your rug did ship after production, but I understand the delay and lack of updates caused frustration. We’re a small artisan team and sometimes slower to respond than we’d like, but we are here and fulfilling all orders.
Regarding the quality, each rug is handmade using traditional techniques, but if you feel yours is not up to standard, we’d like the chance to make it right. Please reach out to us directly so we can discuss a replacement or other solution.
We appreciate your feedback and are working to improve both our communication and tracking systems so situations like this don’t happen again.
— Berber Handicraft
Unethical customer service
This company sent my order with a missing item. After 10 or so unanswered emails, trying to communicate via FB and also via the online enquiry form - the company have blocked me from contacting them. All I ever wanted was my missing item, that's all. I am in disbelief a company would treat a customer this way.
10 de abril de 2025
Avaliação não solicitada
Resposta da Berberhandicraft
Hi Amanda,
We’re sorry for any frustration caused, but we’d like to clarify the situation for anyone reading:
The missing item you mentioned was actually a free gift—a pillow cover—not part of your paid order. Unfortunately, customs in Australia removed it from your shipment, which is out of our hands and beyond our control.
We did reach out to you by email with a selection of 10 different pillow covers for you to choose from as a replacement, but we never received a reply.
We value every customer and always aim to resolve any issues as quickly as possible. If you’d still like to receive your free pillow cover, please reply to our last email or contact us at Contact@BerberHandicraft.com, and we’ll send your chosen gift right away.
The Berber Handicraft Team
Stay away from this merchant!
Stay away from this merchant!
I ordered £243 rug that they said was made handmade, I need to pay extra £27 to Fedex for tax & duties (they never inform me this duties & tax that I need to pay from my end).
And when the rug is arrived, it is very thin & small. It is more than 15cm shorter than what I ordered. I bought my old rug £160 from rugseller and it is way more beautiful and thicker than the one this merchant sent me!
29 de novembro de 2024
Avaliação não solicitada
Resposta da Berberhandicraft
Hi Febiola,
We’re sorry you’re disappointed and appreciate the honest feedback—it helps us improve.
A few important facts for you and future customers:
• Customs & Duties:
We clearly state at checkout and in our shipping policy that international customers may be responsible for local duties and taxes. This is standard for all imports, not unique to our shop.
• Rug Thickness & Size:
Our rugs are handmade, which means small variations in size and thickness can happen. However, a difference of more than 15cm is not normal. If your rug is truly that much shorter, please send us a photo with measurements to contact@berberhandicraft.com . We’ll investigate and make it right.
• Comparisons:
We can’t speak for other sellers, but our pricing reflects the use of premium wool and ethical artisan work—never mass-produced or machine-made.
Let’s fix this:
Contact us with your order number and photos so we can review and resolve this. We stand behind our quality and service—if we’ve made a mistake, we’ll own it and sort it out.
The Berber Handicraft Team
I haven't felt like this in a long long…
I haven't felt like this in a long long time
30 de agosto de 2024
Avaliação não solicitada
Resposta da Berberhandicraft
Your review brought a smile to our whole team. Each rug tells a story from Morocco’s mountains, and now it continues that story in your home.
favorite brand
favorite brand , this is my second in like 6 or 7 years .
14 de setembro de 2024
Avaliação não solicitada
Resposta da Berberhandicraft
Thank you sincerely for your lovely review. We put so much care into every weave, and it means a lot to know the rug found a home where it’s appreciated.
It means growth and I am hopeful
30 de agosto de 2024
Avaliação não solicitada
Resposta da Berberhandicraft
We’re so grateful for your feedback! Handmade work takes time, but knowing it brought joy to your space makes every hour worth it. Thank you for choosing us.
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