Delivered wrong flooring so fitter couldn’t install. Then arranged a collection but courier information was deemed invalid when I tracked it and I rung customer service and was told they can’t help a... Ver mais
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Veja o que dizem as avaliações
The samples gave us food for thought as to what could go in what room. Although we are still awaiting planning permission for our alterations.
A empresa respondeu
Had a great transaction with this company. Their customer service is excellent, speedy and helpful response to emails with excellent communication. Delivery was very quick and the flooring is exactly... Ver mais
A empresa respondeu
Very impressed (Cumbrian Quartz LVT). First time fitting LVT flooring after a failed tile DIY attempt in our bathroom. I was worried ordering online and it not looking real in person but it looks so g... Ver mais
A empresa respondeu
Detalhes da empresa
- Loja de Pisos
- também em
- Designer de interiores
- Fornecedor de pisos de madeira e laminados
- Loja de artigos para reforma residencial
Escrito pela empresa
Best4Flooring is an E-commerce flooring retailer. Orders accepted online 24/7.
Informações de contato
Units 3-4 Pennine Industrial Estate, Gorsey Brow, SK1 3DX, Stockport, Reino Unido
- 0161 480 1296
- www.best4flooring.co.uk
4,3
Excelente
395 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 85% das avaliações negativas
Normalmente responde dentro de 48 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Excellent
Excellent, great service, great value for money.
5 de janeiro de 2026
Avaliação não solicitada
Resposta da Best4Flooring Ltd
Hi Maria
Thank you for your excellent feedback! We’re really pleased to hear you were happy with the service and found it great value for money. We truly appreciate your support.
Kind Regards
Best4Flooring
Great to buy from
Ordered a sample first and then followed up with an order for cushion flooring.
Product was the best price and was delivered on time.
Excellent service from the sales lady who talked me through the online ordering process .
22 de janeiro de 2026
Avaliação não solicitada
Resposta da Best4Flooring Ltd
Hi Phil
hank you for your wonderful feedback! We’re thrilled that you were happy with the product, pricing, and delivery. It’s great to hear that our team was able to guide you through the ordering process, we really appreciate your support and look forward to helping you again in the future!
Kind Regards
Best4Flooring
Excellent quality
Excellent quality, easy to fit, not long for delivery and carefully packaged and continued delivery updates
Thank you
20 de janeiro de 2026
Avaliação não solicitada
Resposta da Best4Flooring Ltd
Hi Michelle
Thank you for your fantastic feedback! We’re delighted to hear that you’re happy with the quality and ease of fitting, and that the delivery experience met your expectations. We really appreciate your support and look forward to serving you again!
Kind Regards
Best4Flooring
Substandard product
March Update- after 2 months of Best4flooring contacting me to investigate this further (great news, I thought!), they now only chase when I email them, and have only prolonged the constant reminders that they have sold me a faulty product. The damage is visible, and the customer care is poor.
Original January review: I was happy with the delivery, and followed the clear instructions about preparing my room for installation. The sheet vinyl looked fantastic in my kitchen and I had deliberately chosen a hardwearing product with a 7 year domestic guarantee. However within 4 weeks there were cracks/holes in the vinyl. I contacted customer services and they told me I had dropped something heavy (NO- in 5 places? Unlikely, isn't it?), ripped it during installation (NO- I would have taken that up with the fitter) or had laid it on a damaged surface (NO- new screed). Very disappointed by the lack of customer care by Best4flooring. Any product classified as hardwearing and long lasting should last longer than 4 weeks, even if I had danced in high heels on it! Which I had not.
8 de janeiro de 2026
Avaliação não solicitada
Amazing value and excellent service
Amazing value and excellent service, delivered on time with no hassle, very well packaged with no damage in transit
9 de janeiro de 2026
Avaliação não solicitada
Resposta da Best4Flooring Ltd
Hi Annie
Thank you so much for your kind words! We’re thrilled to hear that you had a smooth experience and that your order arrived safely and on time. We truly appreciate your support and look forward to serving you again soon!
Kind Regards
Best4Flooring
Very speedy delivery …
The flooring is great and as described and was delivered very quickly.
22 de dezembro de 2025
Avaliação não solicitada
Resposta da Best4Flooring Ltd
Hi Rob
Thanks so much for your review! We’re glad the delivery was quick and that the flooring met your expectations. Enjoy your new floor!
Kind Regards
Best4Flooring
Resposta da Best4Flooring Ltd
Hi Nicola
Thank you for your feedback! We’re glad you found the product easy to use, quick, and good. We really appreciate your support
Hope you enjoy your flooring and to welcome you again for any future needs
Kindest Regards
Best4Flooring
company system not working, staff rude and unhelpful
while waiting at home for a scheduled delivery, I tried to check the online tracking number - it didn't work - i tried but couldn't speak to anyone - the only number that replied was sales - the sales person was incredibly rude - i tried repeatedly to explain why i needed to be able to know where the delivery was and that the tracking number wasn't working. she wouldn't listen and just told me to track it myself. when she finally listened enough to learn thetracking wasn't working she abruptly told me to email - i explained that i needed to know what time it'd be arriving as i'd waited for it all day and needed to go out for an urgent issue and schedule when to do that - in the end she said she would pass it to a colleague who'd email me - but again gave no advise as to when that might be. it was an unpleasant and unhelpful experience caused by the tracking system not working and the person being rude and unhelpful.
19 de dezembro de 2025
Avaliação não solicitada
Resposta da Best4Flooring Ltd
Good morning William,
We are sorry you had issues with your tracking number.
We have listened back to the call and can see that the salesperson you spoke to was advising you to e-mail in to the deliveries team as you had come through to sales.
Unfortunately, the sales team do not have access to all the in depth tracking information.
We can see that your item is out for delivery today, please accept our apologies for the delay from the delivery company at their busiest time of year.
Delivered in good time so can get the…
Delivered in good time so can get the fitters in.
Before Christmas was a great bonus.
The price was competitive,just got too see what it looks like after it gets installed ,
Many thanks to you all at Best4Flooring.
Mike.
10 de dezembro de 2025
Avaliação não solicitada
Resposta da Best4Flooring Ltd
Hi Michael
Thank you so much for your lovely review! We’re really pleased to hear your order was delivered in good time and that getting it before Christmas was a bonus. It’s great to know you found the price competitive too. We hope it looks fantastic once installed, and we’d love to hear what you think when it’s all finished.
Many thanks from everyone at Best4Flooring
Flooring
There was a slight issue with my order but after contacting Best4 flooring
Cloe sorted this out .
9 de dezembro de 2025
Avaliação não solicitada
Resposta da Best4Flooring Ltd
Good Afternoon
Thank you for your review. We’re sorry there was a slight issue with your order, but we’re really pleased to hear that Chloe was able to sort it out for you. We’ll be sure to pass on your kind feedback to her.
Thanks again for choosing Best4Flooring
Really great product & service
Really great customer care…I had an issue with Klarna going through & the team were on it & so helpful. I ended up just purchasing it outright but didn’t mind as I needed it delivered quickly. Arrived on time & I’m so happy with the quality! It looks so good & much more expensive than it is! Very happy & highly recommend!
2 de dezembro de 2025
Avaliação não solicitada
Resposta da Best4Flooring Ltd
Hi Andie
Thank you so much for your wonderful review! We’re delighted to hear that our team was able to help with the Klarna issue and make sure everything went smoothly. It’s great to know your order arrived on time and that you’re happy with the quality especially hearing it looks more expensive than it is! Thank you for the recommendation, we really appreciate your support
Many thanks from everyone at Best4Flooring
website was easy to use
website was easy to use, prices were good and product arrived when expected. Product was as good as advertised.
27 de novembro de 2025
Avaliação não solicitada
Resposta da Best4Flooring Ltd
Hi Sharon
Thank you for your review! We’re pleased to hear you found our website easy to use, our prices competitive, and that your order arrived on time. It’s great to know the product met your expectations. Thanks for choosing us hopefully we can assist you again with any further projects
Kindest Regards
Best4Flooring
Great product, fast delivery
Fast delivery, excellent product, kept informed from start to delivery
21 de novembro de 2025
Avaliação não solicitada
Resposta da Best4Flooring Ltd
Hi Nick
Thank you for your great feedback! We’re delighted to hear you were happy with the fast delivery, excellent product, and the updates throughout the process.
We hope you enjoy your flooring and to welcome you back for any future projects
Kindest Regards
Best4Flooring
Really quick and generously sized free…
Really quick and generously sized free samples. Thank you
19 de novembro de 2025
Avaliação não solicitada
Resposta da Best4Flooring Ltd
Thank you for your lovely review! We’re glad you were happy with the quick delivery and the generously sized free samples. Please contact our sales team if you need any further information
Kindest Regards
Best4Flooring
You jump through hoops if order is incorrect
When an order is wrong through no fault of your own you have to jump through hoops to get it corrected. Email after email call after call.
My first order was ok but the second has definitely put me off from ordering online. I won't be recommending them.
24 de novembro de 2025
Avaliação não solicitada
Resposta da Best4Flooring Ltd
Good Afternoon Deborah
Thank you for taking the time to share your feedback, and we’re very sorry to hear about your frustration.
We understand how disappointing it can be when an order isn’t correct, and we never want our customers to feel like they’re “jumping through hoops.” Our complaints procedure does require customers to complete a short form and provide photos so we can properly investigate the issue. In some cases, depending on the nature of the complaint, we may need further information or additional images to ensure we can offer the right resolution.
Having reviewed your complaint, I can see that regular correspondence took place, mainly because the initial photos provided didn’t include the specific images requested when the complaint was first logged. This meant we had to follow up for the correct details so we could complete the investigation. I’m pleased to confirm that your complaint has now been fully resolved.
Please be assured that this process is standard practice across most companies, as evidence is essential for us to investigate properly and put things right. That said, we truly appreciate your feedback, and we will continue working to make the experience as smooth and straightforward as possible for our customers.
I had lino delivery in a quick fashion…
I had lino delivery in a quick fashion in 2024 for my kitchen it was a good experience and looks lovely
19 de novembro de 2024
Avaliação não solicitada
Easy to order
Easy to order, fast delivery. Lovely design flooring looks great in the room
11 de novembro de 2025
Avaliação não solicitada
Vinyl sheet flooring samples
Website was easy to navigate and I was able to order samples of vinyl sheet flooring which arrived promptly and are a good size so it's easy to see how the design would look in my rooms. Pricing seemed very reasonable and there is a good selection of roll ends and remnants also. Will definitely consider as one of my choices for flooring
18 de novembro de 2025
Avaliação não solicitada
Great flooring
Our flooring was delivered promptly, very happy with it.
12 de novembro de 2025
Avaliação não solicitada
Really Nice decent quality
10 de novembro de 2025
Avaliação não solicitada
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