Best Reception Avaliações 

As an ex-employee i found when the company was bough out by Message direct, the ethos was lost and the clients were given bad customer service , the existing employees were not listened to when changes were made. Many of the clients left and we were sold a lie. Employees were then de humanised and forced to only have limited toilets times and were monitored on this and threatened with disciplinaries weekly over ill founded reasons. Also long standing employees were made to fell unconfutable to pushed to leave. we were also made to work from home even if this was not convenient for some. I witnessed unprofessional behaviour from management and disregard for employee confidentiality and also work mental abuse. Do not trust the company it has become.

Since the company has been bought out its been getting worse and worse. Phone calls not being answered in time, outgoings taking several days to action at times. They know we're in the middle of a run of patients and instead of actioning a straightforward patient request will message us to ask what to do. Many of my clients say 'i couldnt get through'. When ive asked for things on my script to be changed, they havent. It was a great company beforehand, but progressively getting worse, worse staff training, vut the number of staff and the ones that are there have a high turnover.

Have been with these guys for 6 years. Their staff and managers have always been amazing. However, they were bought out recently and it’s not an exaggeration to say that they make mistakes on a daily basis now. EVERY DAY! They have damaged my business immensely, messed up appointments and are now incapable of following the most basic of instructions. Multiple, now weekly complaints from patients, patients waiting over 5 minutes on hold for an appointment. It’s simply not good enough. I’ve had conversations daily with the managers to try and resolve these issues this week. They are good and hard working people but their system is clearly broken. I’m currently looking for an alternative and feel that this week was the last straw. It’s a shame, as they were a huge part of my business. Now, they’re losing me business and making more work for me to resolve their daily mistakes. I can see from other reviews that I’m not the only one with this problem. Also, speaking to competitors has only confirmed that people have been leaving best Reception in their droves.

Terrible service. We have used best reception for the past 4 years. Service has done down hill in the past 6 months. Customers call and no one answers the phone. I could cry! Avoid at all costs.

Best reception were really good up until they were taken over. After this date, it has been a shambles. They have no idea how to follow your script or how to deal with the calls. You end up having to do the work yourself. I lasted about 5 days after the takeover before giving my notice period to leave.

Really disappointing. I’ve been with BR for almost three years and was happy with them until the recent buyout. Since then, calls are often mishandled, creating more work and stress. On top of that, they raised the service price by 15% with less than a month's notice. Unfortunately, I’m switching to another provider.

This company used to be very good. Just the odd minor mistake. Since it has been taken over we receive mistakes on a daily basis sometimes causing the loss of patients. Today I am particularly annoyed as they have made 5 mistakes and just sent a standard email to say a staff member has been informed of their mistake. I am seriously looking for another company to provide a better reception service.

Fabulous service for a very reasonable price, the feed back I've had from callers has been very positive and everyone I've dealt with at the company has been on the ball , very pleasant and easy to talk to.

Highly recommend

I regularly receive compliments from my customers about how nice and helpful my receptionist(s) is. I have been using Best reception for 18 months now. They have helped my business grow, I never miss a call an do not waste time with call backs. They always reply promptly to any questions I have ever had, and the few mistakes that occurred during the initial few weeks were resolved.

Been working with Best Reception for 2 months now and so far very happy. They directly book clients into my clinic without me having to do anything. Saved me a lot of time.

We have are relatively new to the service but in the last month we have found the set up and organisation of the service to be very easy and efficient. We are a small business with some quirky processes, Andy and his team have understood how we work and they have navigated it all brilliantly.

We have had positive feedback from our clients about how their queries and bookings were handled which is of the upmost importance to us.

I would highly recommend Best Reception.

Excellent and professional service, have been easy to deal with throughout, would definitely recommend.

We recently switched to Best Reception having been with our previous provider for some time. Everything has been seamless with the switch, and Best Reception have been great at providing info and keeping us up to date with calls taken. The cost is significantly less than we were paying, and so far the service has been significantly better.

We have moved to best reception recently and have been very impressed with the service to date. We are happy we made the move to this company

Andy, Wendy and the team provide an essential service to our clinic. It is so important that our patients get to speak someone when they have taken the time to call and the Best Reception team get it spot on.
Their communication with patients is professional and polite and their follow up emails are prompt (after the call).

We've recently had a problem with our phoneline which left us unable to access BR's services for 6 weeks. This served to further highlight just how we couldn't be without them!

Many thanks again to the BR team

Fantastic support to set up my business for calls and emails. I am a small sole trader and was drowning in calls whilst I work clinically. Best Reception have been supportive and professional, patients and team are happy. Can't recommend them highly enough. Thanks.

Very happy with the service received. I would have missed so many opportunities if I didn't start working with Best Reception. The staff are extremely friendly and the communication is fantastic. You are looked after as a client every step of the way. My patients have remarked how great the service has been from the staff.

Best Reception has positively impacted my clinic, leading to increased bookings and quicker resolutions. The email follow-up after each call is a particularly appreciated feature.

Thank you - Miqueias L!

Really professional, approachable and genuine service.

Highly recommend as any minor issues are resolved quickly and efficiently.

Able to manage diary bookings straight to a diary management software and are very quick to inform of calls.