On line delivery of Fat Rascals and Yorkshire Tea Loaf. Absolutely delicious as ever. Betty’s products are superb and as this was a gift it was so much the nicer. Betty’s are let down by the delive... Ver mais
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Veja o que dizem as avaliações
Excellent customer service from Betty’s by post. We had selected the wrong delivery address for an order to a friend for their birthday. The lady who answered the phone was so kind and helpful, sh... Ver mais
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The fondant fancies were dry and hard. Card included was an advertisement, with message written on it. Overall disappointed and not good value for money. We haven't opened the fruit cake. I had to rep... Ver mais
Telephone order quick and easy. Staff very helpful with advice if something not available. Delivery prompt. No problems. Recipients always delighted - both housebound with health issues. This is... Ver mais
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Detalhes da empresa
Escrito pela empresa
We're a world-famous Tea Rooms in Yorkshire, England, sending parcels of pure spirit-lifting deliciousness from our Craft Bakery to homes across the world.
Bettys
Escrito pela empresa
- Making life lovelier since 1919.
- We make beautiful, handcrafted cakes, confectionery and pâtisserie inspired by our Swiss heritage and made famous by our Yorkshire tea rooms. Perfect for gifts that show how much you care, treats for special celebrations or spirit-lifting deliciousness for you.
We promise to take good care of you
Here to make every Bettys experience a happy one
We're a family business and we believe in treating our customers like family too.
If you contact us, you'll be speaking to someone at our Craft Bakery in Harrogate. They are as close as you can be to the heart of our business without being sat next to the bread ovens, so you will be in expert hands.
We aim for perfection but from time to time things don't go to plan, so if the worst happens we will always do all we can to put it right.
Every person in our team has the authority to make decisions on their own, so they will do their best to fix things there and then. They will only pass you along or check in with a colleague when the question absolutely requires it.
We want every Bettys experience to be a happy one so if you're in any way disappointed with your service, do call or email. We're here to help.
Informações de contato
The Craft Bakery, Plumpton Park, HG2 7LD, Harrogate, Reino Unido
- 0800 456 1919
- heretohelp@bettys.co.uk
- www.bettys.co.uk
4,7
Excelente
36 mil avaliações
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Missed birthday delivery...twice
I ordered a online birthday delivery for a relative, the courier lied about delivering it. Bettys were very helpful and delivered a replacement a couple of days later, not in time for the birthday though. Ordered a second present a couple of weeks later, thinking because Bettys were so helpful, surely it wouldn't go wrong again, lightening would not strike twice. It did. Order not delivered, not even attempted. I've cancelled the order, so Betty's themselves might be fine, but they use a terrible courier service (DPD) that doesn't work, I'll never trust them again, do not bother using if you want a delivery.
18 de setembro de 2026
Avaliação não solicitada
Resposta da Bettys
Thank you for taking the time to leave your review. We're upset to hear that you had problems with both of your orders, in that there were delays with the courier. We appreciate your review, however if you have any further feedback, please just contact us on heretohelp@bettys.co.uk.
This order was a birthday gift
This order was a birthday gift: it arrived on the specified date and we were kept informed of the delivery schedule.
The product was enjoyed by the recipient! Yum!
8 de setembro de 2026
Resposta da Bettys
We're so pleased to hear that the birthday gift arrived on the specified date and that the recipient enjoyed it so much! Thank you for your wonderful feedback.
Bettys Yorkshire Parkin
Bettys Yorkshire Parkin, it’s difficult to find a good Parkin but this one is how it should be, so flavoursome, absolutely delicious, all the taste of a good old fashioned Parkin, reasonable price and plenty of date, arrived in a lovely box, quick delivery, if l wasn’t on my own l would purchase three for the offer price, l will definitely buy again, thank you Bettys ❤️
7 de setembro de 2026
Resposta da Bettys
We are so happy to hear how much you enjoyed our Yorkshire Parkin! It's wonderful to know that we delivered the authentic, delicious taste you were hoping for, and that the delivery and packaging met your expectations. We truly appreciate your kind words and look forward to welcoming you back for another purchase. Thank you for your lovely feedback!
Resposta da Bettys
We're so pleased to hear you enjoyed our products and their presentation. Thank you for your wonderful feedback!
The parcel arrived on time and everyone…
The parcel arrived on time and everyone loved the food and its quality.
8 de setembro de 2026
Resposta da Bettys
We're so pleased to hear that your parcel arrived promptly and that everyone enjoyed the delicious food and its excellent quality! Thank you for sharing your wonderful feedback.
Cakes great as usual however a struggle…
Cakes great as usual however a struggle to eat all three by the sell by date
7 de setembro de 2026
Resposta da Bettys
Thank you for your feedback. The Best Before dates are just our recommendation for when to enjoy the freshly baked cakes at their best! Most cakes also freeze very well, if you wish to enjoy at a later date. Thank you again for your review.
Resposta da Bettys
Thank you so much for your wonderful feedback! We are absolutely delighted to hear that you consistently have such a perfect experience with us.
Great service and quality cakes every…
Great service and quality cakes every time. Never disappoints.
7 de setembro de 2026
Resposta da Bettys
We're so pleased to hear that you consistently receive great service and enjoy the quality of our cakes every time! Thank you for your wonderful feedback.
Excellent customer service
Somehow my order was delivered to the wrong address and this was not discovered until Thursday. I needed the cakes for Saturday. The Betty’s team responded magnificently and dispatched a new order which made it in time. Thank you very much your wonderful customer service.
7 de setembro de 2026
Resposta da Bettys
We are so pleased to hear that our team was able to resolve the delivery issue and get your cakes to you in time for Saturday. Thank you for your kind words about our customer service!
Gift card arrived on time and it was…
Gift card arrived on time and it was lovely my friends loved their gift from Bettys x
7 de setembro de 2026
Resposta da Bettys
We're so happy to hear that the gift card arrived on time and that your friends loved their gift! Thank you for your wonderful feedback.
Betty’s mail order is a delightful service.
Following a week’s holiday in York where I dined daily in Betty’s, I decided to order a few mail-order goodies as a treat. I already knew the cakes and rascals would be great from past experience, and they did not disappoint. Delicious.
Delivery and packaging were excellent, and the goodies arrived safely.
7 de setembro de 2026
Resposta da Bettys
We are so delighted to hear you enjoyed your holiday in York and that our mail-order goodies brought back such delicious memories! It's wonderful to know the cakes and rascals lived up to your expectations.
Resposta da Bettys
Thank you for your lovely feedback! We're so pleased to hear that you found our website easy to use and that your delivery was good.
Resposta da Bettys
We're so happy to hear about the quick delivery and that your daughter loves our hot chocolate! We appreciate your kind words.
Fruit birthday cake was excellent
Fruit birthday cake was excellent. Delivery was spot on
7 de setembro de 2026
Resposta da Bettys
We're so pleased to hear you enjoyed the fruit birthday cake and that the delivery was spot on! Thank you for your kind feedback.
Beautiful cake, good communication
I was really happy with the celebration cake sent from bettys to my daughter. The order was taken by telephone and everything explained in detail. The cake arrived at a london address when it was supposed to and the cake itself was beautiful and delicious.
7 de setembro de 2026
Resposta da Bettys
Thank you so much for your wonderful feedback! We are delighted to hear that the celebration cake for your daughter was beautiful and delicious, and that everything arrived as expected.
Birthday box
I was pleased with the ordering which was easy and did not take long before I received my order
7 de setembro de 2026
Resposta da Bettys
We're so pleased to hear that your ordering experience was easy and that you received your order quickly. Thank you for sharing your positive feedback!
Poor quality items.
The diamond French fancies were disguistong and lacked flavour. The other individual loaf's were also not great. Overpriced and over produced rubbish unfortunately. The name doesn’t always mean quality.
7 de setembro de 2026
Resposta da Bettys
Thank you for your review. We're sorry to hear that you were so disappointed with your order, in that you found the Fondant Fancies and Loaf Cakes lacking in flavour, and that you thought the items were overpriced. We appreciate your feedback and we will ensure your comments are seen by the Craft Bakery here at Bettys.
Great 80th cake
Delivery was as arranged. Cake was beautifully presented and delicious.
7 de setembro de 2026
Resposta da Bettys
We are so happy to hear that your delivery was as arranged and that you found the cake beautifully presented and delicious. Thank you for your wonderful feedback!
Resposta da Bettys
We are so happy to hear that you enjoyed our fabulous delivery and gift! Thank you for your wonderful feedback.
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