BiggerBooks Avaliações 

Horrible customer service and experience. I ordered a book weeks ago- no word. No response. None of their phone numbers work. Even the emails are not monitored. Not sure how they still exist.

DO NOT RENT FROM HERE. I ordered a book that was never shipped. I tried to cancel and was told the label was just now created for shipping and could not get a refund. This was 12 days after I ordered the book. This place is crap and does not care to help a student who simply needs a book.

i paid extra for 2 day shipping on sept 2 however, my order has not arrived. i checked my order and somehow my order has been processing and not yet shipped???!!!
i contacted the customer service live chat since it was the only thing linked to contact them and it tells me i ordered on august 31st and that ordering my book for that date was not available at that time??!?! i corrected the live chat and i said that the order was placed on the 2nd. i reached out to the email provided on the website however the email stated "Please note that this inbox is not monitored, and messages sent here will not be reviewed or receive replies." and showed me the help desk.... why is it so complicated to get updates on my order?!! i desperately need these textbooks for my class and customer service has been very poor please do not order from this website if you are looking to get fast shipping. my mistake was searching for an affordable website to get my book purchased and using this website to make a purchase because it seemed promising... :(

I ordered a book. thirty minutes later they email me saying they are refusing to ship my order due to me having not returned a previous rental. I inquired what rental it was and they said I had rented the same book I just bought. That wasnt true. Eventually after lots of headaches they shipped book. 2 weeks after I ordered still no book recieved...

I ordered a needed book on the 11th of January. And I paid the extra fee for expedited shipping. 11 days later and I still have not received the needed book. I have tried contacting customer service and only get the option to message a bot. I would not recommend this company to anybody

As an 85 year old on $800/ SS, I rented a used college book for my Granddaughter. Since I was ill and in the hospital ER, I missed the return notice for 2 weeks. The company immediately changed me for the late rental return over $150 which is over $200 with rental, 25% of my monthly stipend. Checking on line today, the book is valued at $17 dollars. No response from the company after emails were sent. Hopefully, the State on Kentucky will provide me with my options as a Senior Citizen

Terrible! It took over 2 weeks for my school book to arrive because they had the wrong address, and then I was promised an access code to get into the course material, which turned out to be a lie! I had to purchase ANOTHER access code to obtain the Cengage material. Ended up costing me over $300! I do not recommend buying from Bigger Books.

I rented a book from this site (which glitches all the time and is extremely difficult to navigate) and got a confirmation email. Then when there was no update for a week, I sent a request to find out where my book was. Then I contacted customer support. Neither emailed me and finally I used the chat option. They told me the card had failed. If that was the case, I would have expected an email notifying me or no confirmation email. I would have expected notice that I wasn't receiving a book, especially a textbook which I need by a certain time for my classes.

Do not trust this website if it is anything important. Ordered a book and half a week later they inform me that they didn’t actually have it in stock (after they took payment).

I rented a book from this company and when it came time to ship it back I was not provided with a shipping label. After reaching out to them they replied to my email about two weeks later and provided me with a shipping label. I sent back the book and was told like two weeks later that I sent the wrong but. I was apologetic and told them I would immediately send back the correct book. HOWEVER, the book they claimed to receive from me was a book I have NEVER heard of and definitely didn't belong to me. I went back and forth with them via email explaining that I believed they had my contracts book because that was the only other book I had that semester. After getting nowhere with the representative I asked to speak to a manager. A manager was supposed to reach out to me within 2-3 days. It's been 3 months and they have the correct book I rented from them in addition to my contracts book that I got charged full price for because I didn't return the rental in time. If you are sending back a book to this company make sure to take pictures and document everything!

Ordered a used book, nothing happened after 10 days. I wrote them for an update, then I was told the order was cancelled because my account look suspicious. What? It was a first time I had any problem ordering stuff online. This place sounds messed up. If you don’t have the book, don’t take the money. If you indeed find my account suspicious, notify me the order was cancelled. Wasted my time, will never use this site again (and ecampus.com since they have the same operator).

Took way too long to be delivered. Wont order from this place again

Canceled my book and didn’t let me know. The book price then went up $100. I reordered and it was waiting in the processing que for too long so I had to cancel. Do not recommend. 0/10.

I am waiting for my books. It has been more then a month since November 9, 2024. I received one that was shipped on November 26. I am still missing three books. Not even a refund has been issued either.

They cancelled the order on Nov. 19th, even though they confimed the order on the 14th.

Well packed book in excellent condition. Thanks

I purchased a book that was in stock but it shows as available. I waited over two weeks and I did not get any communication as to when I would get the book so I decided to cancel it.

Excellent quality and delivery was as promised - will use this service again.