Horrible customer service and experience. I ordered a book weeks ago- no word. No response. None of their phone numbers work. Even the emails are not monitored. Not sure how they still exist.
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Veja o que dizem as avaliações
Books were received within five days of ordering. I ordered 22 copies of the same book (used condition) for a class (I teach). Some copies do have blemishes, but I expected that. I'm very happy with t... Ver mais
As an 85 year old on $800/ SS, I rented a used college book for my Granddaughter. Since I was ill and in the hospital ER, I missed the return notice for 2 weeks. The company immediately changed me for... Ver mais
Ordered an extra book to qualify for free shipping. Order confirmation came with shipping charges - only $2 bucks, so okay… bank statement reflected a higher charge $8 difference with no notice from t... Ver mais
Detalhes da empresa
- Livraria
- também em
- Loja de Hobbies
Informação fornecida por fontes externas variadas
BiggerBooks is a premier online textbook vendor specializing in highly discounted books and textbooks. We offer savings of up to 91% over list prices by using our proprietary technology to scour prices across the web. BiggerBooks makes it easy to buy or rent your textbooks, so you can focus on what matters: studying.
Informações de contato
2373 Palumbo Drive, 40509, Lexington, Estados Unidos
- 1-866-870-9186
- eservice@biggerbooks.com
- www.biggerbooks.com
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I haven't received my book yet
I haven't received my book yet? I haven't been notified about anything yet? Where is my book?
Books were received within five days of…
Books were received within five days of ordering. I ordered 22 copies of the same book (used condition) for a class (I teach). Some copies do have blemishes, but I expected that. I'm very happy with the purchase and will definitely order from this vendor again. I know there have been some negative reviews, but my experience could not have been better. It probably depends on the book(s) being ordered.
I never received the book I ordered…
I never received the book I ordered several weeks ago and customer service has completely ignored my emails requesting an update. I find this company to be unreliable and possibly fraudulent.
I have not heard a thing about my order.
Accepted order for book they didn’t have and then canceled order without informing me.
Sold me a book they didn’t have in stock. Days later I notice a refund from American Express. Turns out it’s the for the book I purchased. There are no emails from BiggerBooks informing me of any issue. I log on to see they did indeed cancel the order and issued a refund… all silently, with no communication from the seller.
came later than expected
Delivery of my book came later than the expected delivery date but other than that, the book came safe and sound.
still have not received my book
Good product at reasonable price and prompt delivey
Ordering was easy. The price was very reasonable, the delivery was prompt, and the book is in excellent condition.
The book finally arrived today…
The book finally arrived today 10/10/2023, after I paid for expedited shipping (1-5 days) on 9/27/2023. I never received any tracking information to know the status. I'm glad it arrived. Just wish it would have within the time frame I paid extra for.
Did not really have on hand
With both titles I purchased they neglected to inform me , until I reached out to them, that my titles were then not available. This after weeks of waiting.
I placed my order more than 2 weeks ago…
I placed my order more than 2 weeks ago and haven’t received anything. System shows it’s still processing order and somehow no one ever notified me of any delays. I am very disappointed with the quality of service.
Affordable and in great condition!!!
Affordable and in great condition!!!! Thank you!!!
Order Not Received
I have not received my order placed on September 12th and have not been notified of expected arrival date
Sold me a book they didn't have
They sold me a book they didn't actually have a copy of to sell. I placed the order ($238), and paid for expedited shipping, in order to have the book in time for the beginning of the class. After three days (book should've been DELIVERED by that point) they unceremoniously cancelled the order with an email. They offered an insulting $3 coupon to make up for it. I advise avoiding this company. I will certainly never use their service again.
Took Order/Payment for an unavailable…
Took Order/Payment for an unavailable item. I'm still trying to determine whether I will be charged for an expensive book that was never available and whether this was fraud or merely a mistake. Poor communication as well.
I wasn’t informed that the book wasn’t…
I wasn’t informed that the book wasn’t in stock until a week after it was said to have shipped and the night before it was required for class.
Order cancelled by seller after…
Order cancelled by seller after purchase.
Thanks I received my order.
Not sure what this company is or how…
Not sure what this company is or how it's run, but I was trying to buy an expensive used book. I went onto their chat to ask about the condition of the book since it had no details whatsoever online. The chat person was very nice, but couldn't tell me anything about the book specifically. They worked for a different book company and when I said, oh, does that company own bigger books they responded, "something like that." I decided to take my chances and buy the book. But the next day I went to my account and saw they had cancelled the order. No email, no explanation. I emailed them to ask if my order was actually cancelled and got no response. Now I keep getting emails asking if I've received the book. Seems shady in my opinion!
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