Blacks - Brighton Avaliações 

964
O TrustScore é 5 de um total de 5

4,9

8-9 North Street, BN1 1EB Brighton, GB


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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

I popped in-store on a whim after seeing a pair of trail shoes discounted online. The new store looks great, and I found the staff very friendly and informative, Jude in particular. Although I didn’t... Ver mais

A empresa respondeu

Avaliado com 3 de um total de 5 estrelas

The Jacket sent is fine but they delivered it in just a plastic bag. One layer of not very thick plastic. It’s an expensive foam filled lightweight jacket that could have easily been damaged. Not suit... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

We went to Blacks shop in North St Brighton today and were politely met by Jude as my wife wanted to get some new hiking boots. Benn took over as Jude went to lunch and he was extremely helpful and a... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

5 star service from Jude, who knows his product range, inside and out. I arrived 5 mins before store closing and he still gave me his time, positive energy and enthusiasm which was really app... Ver mais

A empresa respondeu


Detalhes da empresa

  1. Loja de equipamentos e roupas para atividades ao ar livre
  2. Loja de roupas desportivas
  3. Loja de bolsas e malas
  4. Loja de Artigos para Acampamento
  5. Loja de artigos de corrida
  6. Loja de Calçados

Sobre Blacks - Brighton

Escrito pela empresa

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.

Contact us via Customer Care

Informações de contato

  • 8-9 North Street, BN1 1EB, Brighton, Reino Unido

  • 01273 964920

4,9

Excelente

O TrustScore é 5 de um total de 5

964 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

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Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,9

Todas as avaliações

(964)

3.351 avaliações nos últimos 12 meses

Escreva uma avaliação
As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

I sought some information regarding a…

I sought some information regarding a Rab jacket and the correct fitment and suitability for my purpose. The sales assistant (Mike) was super knowledgable and really helpful. This kind of customer interaction builds a commitment to the brand and return business.
Thanks for your help Mike

30 de dezembro de 2024
Avaliação não solicitada
logotipo da Blacks - Brighton

Resposta da Blacks - Brighton

Thank you for leaving us a 5 star review.

It's great to read that we got it on point for you.

Best wishes,
Blacks Customer Care Team

Avaliado com 5 de um total de 5 estrelas

I bought a polo shirt today and was…

I bought a polo shirt today and was helped by the lovely Lily. She was very approachable and helpful when I need to try the garment on. A welcoming atmosphere.

30 de dezembro de 2024
Avaliação não solicitada
logotipo da Blacks - Brighton

Resposta da Blacks - Brighton

We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.

Thanks for shopping with us and we hope to see you again soon.

Kind Regards
Blacks Customer Care Team

Avaliado com 5 de um total de 5 estrelas

Lily was knowledgeable & helpful

Lily was knowledgeable & helpful. I walked out with my new walking shoes on my feet. A much nicer experience than buying off an internet bot. Thank you

29 de dezembro de 2024
Avaliação não solicitada
logotipo da Blacks - Brighton

Resposta da Blacks - Brighton

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Blacks Customer Care Team

Avaliado com 5 de um total de 5 estrelas

Down jacket for ice climbing

I was looking for a down jacket to go ice climbing in Norway which reaches lows of -14°c. I visited Cotswold, Trespass and Millets as well as Blacks. Millets is owned by the same company as Blacks so the sales assistant there recommended Blacks to me. There was a great selection in Blacks and most things were well discounted as it was just after Christmas. All the sales assistants were extremely helpful. On of the sales assistants, Mike, was even an ice climbing instructor who have me fantastic advice. I was not expecting such knowledgeable service about climbing and mountaineering especially from a Blacks in a coastal city :) I would 100% recommend this shop

29 de dezembro de 2024
Avaliação não solicitada
logotipo da Blacks - Brighton

Resposta da Blacks - Brighton

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Blacks Customer Care Team

Avaliado com 5 de um total de 5 estrelas

Really great experience. Employees clearly know what they are talking about!

I was survey by an employee called Jude who was really informative. Furthermore all the employees seemed like lovely people and were really helpful.
I will definitely be back!

28 de dezembro de 2024
Avaliação não solicitada
logotipo da Blacks - Brighton

Resposta da Blacks - Brighton

Hi,

Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.

Kind regards,
Blacks Customer Care Team

Avaliado com 5 de um total de 5 estrelas

Very good service

Harry was very helpful and knowledgeable about their jackets

28 de dezembro de 2024
Avaliação não solicitada
logotipo da Blacks - Brighton

Resposta da Blacks - Brighton

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Blacks Customer Care Team

Avaliado com 5 de um total de 5 estrelas

Top service

Harry was a really friendly and knowledgeable member of the Blacks team. I came away with a really nice coat better than the one I was looking at

28 de dezembro de 2024
Avaliação não solicitada
logotipo da Blacks - Brighton

Resposta da Blacks - Brighton

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Blacks Customer Care Team

Avaliado com 5 de um total de 5 estrelas

Lily

Lily, your assistant, was excellent guiding me perfectly to the gloves I needed for my wife’s Christmas present!

19 de dezembro de 2024
Avaliação não solicitada
logotipo da Blacks - Brighton

Resposta da Blacks - Brighton

Hi,

Thank you so much for the positive review.

We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.

All the best
Blacks Customer Care Team

Avaliado com 5 de um total de 5 estrelas

Great service from the Brighton shop team

Great service from the Brighton shop team and Soraya who was very helpful and had good advice on buying hiking boots.

26 de dezembro de 2024
Avaliação não solicitada
logotipo da Blacks - Brighton

Resposta da Blacks - Brighton

Hello,

Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.

Kind regards,
Blacks Customer Care Team

Avaliado com 5 de um total de 5 estrelas

Received great help and advice from Lily in Brighton shop

Received great help and advice from Lily today in the Brighton shop. She deserves a bonus!

23 de dezembro de 2024
Avaliação não solicitada
logotipo da Blacks - Brighton

Resposta da Blacks - Brighton

Hello,

Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.

Kind regards,
Blacks Customer Care Team

Avaliado com 5 de um total de 5 estrelas

Excellent service

Very helpful advice from Mike in the store, including sourcing me a pair of the boots he recommended for me, in the sister store.
10 out of 10!

20 de novembro de 2024
Avaliação não solicitada
logotipo da Blacks - Brighton

Resposta da Blacks - Brighton

Hello,

Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.

Kind regards,
Blacks Customer Care Team

Avaliado com 5 de um total de 5 estrelas

Great service

Great service! Thanks so much blacks team!

21 de dezembro de 2024
Avaliação não solicitada
logotipo da Blacks - Brighton

Resposta da Blacks - Brighton

Hello,

Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.

Kind regards,
Blacks Customer Care Team

Avaliado com 5 de um total de 5 estrelas

James was extremely helpful while my…

James was extremely helpful while my daughter chose her first rucksack. He demonstrated a thorough understanding of how the product works and how to adjust it for maximum comfort.

21 de dezembro de 2024
Avaliação não solicitada
logotipo da Blacks - Brighton

Resposta da Blacks - Brighton

Hi,

We're really pleased to see that you gave us 5 stars here. Feedback on how to improve is important but it's also nice to see full marks.

Thanks again,
Blacks Customer Care Team

Avaliado com 5 de um total de 5 estrelas

The service was fantastic and a great…

The service was fantastic and a great help, anastasiia was very informative and helped me pick the right product for me. Thank you !

18 de dezembro de 2024
Avaliação não solicitada
logotipo da Blacks - Brighton

Resposta da Blacks - Brighton

Hi,

Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.

Kind regards,
Blacks Customer Care Team

Avaliado com 5 de um total de 5 estrelas

Great service

Went in yesterday to buy some hiking boots—the boots are perfect, and the service was great. Anastasia was very helpful and knowledgeable when I was asking about which boots would be a best fit and I’m very happy with my purchase!

18 de dezembro de 2024
Avaliação não solicitada
logotipo da Blacks - Brighton

Resposta da Blacks - Brighton

Hi,

Thank you so much for the positive review.

We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.

All the best
Blacks Customer Care Team

Avaliado com 5 de um total de 5 estrelas

Excellent service

Really impressed by the knowledge and service of the staff especially Anastasia. She went above and beyond. I’m new to this shop but will be back for sure.

17 de dezembro de 2024
Avaliação não solicitada
logotipo da Blacks - Brighton

Resposta da Blacks - Brighton

Hi,

It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.

Thanks again for the review,
Blacks Customer Care Team

Avaliado com 5 de um total de 5 estrelas

Shopped here in Brighton Great Service from Brighton store North Street…

Shopped here n Brighton North Street store today (18/12/24) 11.18am.looking for a Berghaus coat. Have wanted to get one for a while and would rather shop in store than online because you get a better idea of what they’re like and can try them on for size. Had a good range in-store. Was served by Lily who helped me try a couple on for size. Great service from her and her male colleague at the till. Thoroughly recommend. Pity the store in Chelmsford, where I live, closed because their lease had expired.

18 de dezembro de 2024
Avaliação não solicitada
logotipo da Blacks - Brighton

Resposta da Blacks - Brighton

Hi,

Many thanks for taking some time to give us a 5 star review.

We really hope that all your future experiences with us are just as good.

Thanks again,
Blacks Customer Care Team

Avaliado com 5 de um total de 5 estrelas

Very good experience and helpful staff

Very good experience and helpful staff. High quality wares and good advice for best value for money. Anastasia was particularly helpful with endless boot options!

17 de dezembro de 2024
Avaliação não solicitada
logotipo da Blacks - Brighton

Resposta da Blacks - Brighton

Hello,

Many thanks for rating us so highly.

We hope that you find our choice of products and service great value.

Thanks again for the 5 stars,
Blacks Customer Care Team

Avaliado com 5 de um total de 5 estrelas

Eloise was really helpful

Eloise was really helpful. I phoned up beforehand to ask what sort of TNF coats they had in stock as I was looking for a particular one for myDaughter. She was really helpful and even more helpful when I went into the shop to buy it. Thank you

25 de novembro de 2024
Avaliação não solicitada
logotipo da Blacks - Brighton

Resposta da Blacks - Brighton

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Blacks Customer Care Team

Avaliado com 5 de um total de 5 estrelas

Good service from Joel with buying…

Good service from Joel with buying hiking boots.
Good knowledge and advice. Very happy with them. Thanks

15 de dezembro de 2024
Avaliação não solicitada
logotipo da Blacks - Brighton

Resposta da Blacks - Brighton

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Blacks Customer Care Team

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