Blacks - Brighton Avaliações 

964
O TrustScore é 5 de um total de 5

4,9

8-9 North Street, BN1 1EB Brighton, GB


Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais

Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais

Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

I popped in-store on a whim after seeing a pair of trail shoes discounted online. The new store looks great, and I found the staff very friendly and informative, Jude in particular. Although I didn’t... Ver mais

A empresa respondeu

Avaliado com 3 de um total de 5 estrelas

The Jacket sent is fine but they delivered it in just a plastic bag. One layer of not very thick plastic. It’s an expensive foam filled lightweight jacket that could have easily been damaged. Not suit... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

We went to Blacks shop in North St Brighton today and were politely met by Jude as my wife wanted to get some new hiking boots. Benn took over as Jude went to lunch and he was extremely helpful and a... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

5 star service from Jude, who knows his product range, inside and out. I arrived 5 mins before store closing and he still gave me his time, positive energy and enthusiasm which was really app... Ver mais

A empresa respondeu


Detalhes da empresa

  1. Loja de equipamentos e roupas para atividades ao ar livre
  2. Loja de roupas desportivas
  3. Loja de bolsas e malas
  4. Loja de Artigos para Acampamento
  5. Loja de artigos de corrida
  6. Loja de Calçados

Sobre Blacks - Brighton

Escrito pela empresa

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.

Contact us via Customer Care

Informações de contato

  • 8-9 North Street, BN1 1EB, Brighton, Reino Unido

  • 01273 964920

4,9

Excelente

O TrustScore é 5 de um total de 5

964 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,9

Todas as avaliações

(964)

3.388 avaliações nos últimos 12 meses

Escreva uma avaliação
As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Best shop in Brighton for outdoor wear

Best shop in Brighton for outdoor wear. Harry and the team are more than helpful and always make it a great shopping experience. Would highly recommend to anyone !

17 de dezembro de 2024
Avaliação não solicitada
logotipo da Blacks - Brighton

Resposta da Blacks - Brighton

Thank you for the 5 star review.

It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.

Best wishes,
Blacks Customer Care Team

Avaliado com 5 de um total de 5 estrelas

Excellent advice and support from Mike

Excellent advice and support from Mike, Lily and Jess. Very pleased with my purchase!

10 de novembro de 2024
Avaliação não solicitada
logotipo da Blacks - Brighton

Resposta da Blacks - Brighton

Thanks so much for the 5 star review.

We're pleased you got the support you needed and for taking the time to review us here.

Best wishes,
Blacks Customer Care Team

Avaliado com 5 de um total de 5 estrelas

Great service

Great service, expertise and patience. Thank you Lily for helping me find the perfect walking shoes!

15 de dezembro de 2024
Avaliação não solicitada
logotipo da Blacks - Brighton

Resposta da Blacks - Brighton

Hi,

Thank you so much for the positive review.

We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.

All the best
Blacks Customer Care Team

Avaliado com 5 de um total de 5 estrelas

Knowledgeable and very Helpful staff

Came into the shop after looking on the Internet at various options to replace five year old Berghaus walking boots, and reading various conflicting reviews.
Was served by an excellent and knowledgeable member of staff called James. He showed me the various options and answered my various technical questions regarding materials, tread etc confidently and clearly very knowledgeably.
Really glad I went to the shop rather than buying on line.

14 de dezembro de 2024
Avaliação não solicitada
logotipo da Blacks - Brighton

Resposta da Blacks - Brighton

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Blacks Customer Care Team

Avaliado com 5 de um total de 5 estrelas

Lily was so helpful

Lily was so helpful. I was looking for a new umbrella and she showed me lots of options to choose from and was very informative.

12 de dezembro de 2024
Avaliação não solicitada
logotipo da Blacks - Brighton

Resposta da Blacks - Brighton

Hi,

Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.

Kind regards,
Blacks Customer Care Team

Avaliado com 5 de um total de 5 estrelas

I was served in store earlier by the…

I was served in store earlier by the wonderful Lily. After giving me ample time to browse and having served her previous customers, she politely asked if I needed a hand. She showed me many epic deals that they have in store and was very helpful. Thank you Lily. Thank you Blacks Brighton.

10 de dezembro de 2024
Avaliação não solicitada
logotipo da Blacks - Brighton

Resposta da Blacks - Brighton

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Blacks Customer Care Team

Avaliado com 5 de um total de 5 estrelas

Excellent customer service

Really excellent customer service from store manager Harry, in helping me to get the right hiking shoes for an upcoming trip to Sri Lanka. He was brilliant, massively knowledgeable about all the products, he was also very approachable and good humoured and he spent a lot of time advising me but I didn't feel pressured to buy. It made it all seem very easy to select the shoe that's right for my trip...lightweight, durable, comfy and high quality Merrells and I'm really pleased with the purchase. They were sold at a really excellent price with 30% off. I'm usually the most indecisive person ever but Harry was ace and made the decision easy. He also gave me some advice on some other pieces of outdoor clothing including a Rab jacket and a Columbia fleece which I also bought and have been really pleased with. I highly recommend the store if you need any equipment/clothing for outdoors activities/travel, chat to Harry and he'll sort you out!

25 de novembro de 2024
Avaliação não solicitada
logotipo da Blacks - Brighton

Resposta da Blacks - Brighton

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Blacks Customer Care Team

Avaliado com 5 de um total de 5 estrelas

I recently wanted to purchase a new…

I recently wanted to purchase a new rucksack for travelling. Harry, in the brighton shop, couldn’t have been more helpful. He was very knowledgeable, friendly and funny. He recommended a bag based on what I needed and gave a thorough demonstration of its features. The bag I wanted was out of stock but he really went above and beyond to get me the bag, which I was able to collect the next day. I would highly recommend going into Blacks and speaking with Harry if you are looking to buy anything!!

5 de dezembro de 2024
Avaliação não solicitada
logotipo da Blacks - Brighton

Resposta da Blacks - Brighton

Hi,

It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.

Thanks again for the review,
Blacks Customer Care Team

Avaliado com 5 de um total de 5 estrelas

I was in your Brighton North street…

I was in your Brighton North street today looking for a pair of comfortable walking shoes.
I was dealt with with a guy called Mike - he was excellent,
Measured my feet accurately, gave me independent advice, explaining that I had been wearing the incorrect shoe size for a long time.
The shoes he advised in size 14UK were not in stock, he advised the best website to buy them, so there was no hidden agenda.

4 de dezembro de 2024
Avaliação não solicitada
logotipo da Blacks - Brighton

Resposta da Blacks - Brighton

Thank you for leaving us a 5 star review.

It's great to read that we got it on point for you.

Best wishes,
Blacks Customer Care Team

Avaliado com 5 de um total de 5 estrelas

Soraya was super helpful and engaging…

Soraya was super helpful and engaging finding me a new pair of walking shoes. She was knowledgeable and got out almost every shoe in the shop to try until I found a comfortable pair! We had a lovely chat about hiking and travel and it was a shopping experience enhanced by a lovely human connection. Thank you Soraya.

30 de novembro de 2024
Avaliação não solicitada
logotipo da Blacks - Brighton

Resposta da Blacks - Brighton

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Blacks Customer Care Team

Avaliado com 5 de um total de 5 estrelas

Super helpful and knowledgable staff

Super helpful and knowledgable staff. I’m really grateful for her help to guide me to exactly what I was looking for

2 de dezembro de 2024
Avaliação não solicitada
logotipo da Blacks - Brighton

Resposta da Blacks - Brighton

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Blacks Customer Care Team

Avaliado com 5 de um total de 5 estrelas

Lily was super helpful....

Lily was super helpful and just splendid in helping me choose the right shoes. Check out was quick and friendly too. A very nice experience. Thank you.

1 de dezembro de 2024
Avaliação não solicitada
logotipo da Blacks - Brighton

Resposta da Blacks - Brighton

Thank you for the 5 star review.

It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.

Best wishes,
Blacks Customer Care Team

Avaliado com 5 de um total de 5 estrelas

I bought shoes today it is very…

I bought shoes today it is very comfortable and thank you for soraya she was very helpful and respectful :)

30 de novembro de 2024
Avaliação não solicitada
logotipo da Blacks - Brighton

Resposta da Blacks - Brighton

Hello,

Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.

Kind regards,
Blacks Customer Care Team

Avaliado com 5 de um total de 5 estrelas

Brilliant knowledge and super friendly

We always shop in blacks for outdoor wear and have always had a good experience. Today was particularly good as Harry in the Brighton branch was so knowledgable and gave really great advice on which coat to choose and the pros and cons of the different styles and materials. We bought a Rab in the Black Friday sale and we are super pleased. Thanks Harry you’re a star.

30 de novembro de 2024
Avaliação não solicitada
logotipo da Blacks - Brighton

Resposta da Blacks - Brighton

Thanks for the 5*

It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.

Kind regards,
Blacks Customer Care Team

Avaliado com 5 de um total de 5 estrelas

Great help from Soraya

We were visiting Brighton for the day and happened to walk past Blacks. I have been looking for walking boots for a while, but can’t ever seem to find any that are comfortable enough. Soraya asked if we needed any help and I had picked a pair of boots to try, so she went and got them for me. They were not very comfortable. Soraya suggested a few other pairs for me to try and eventually on the 5th pair I found the ones that fit perfectly, thanks to her patience and advice. Even better that they were in the Black Friday sale. In other shops I have been in they just get the boots you ask for and normally seem uninterested, but Soraya was committed to try and find something that worked for me. I was very impressed with her customer service and although she was very busy she was still very professional and helpful. Thank you so much.

28 de novembro de 2024
Avaliação não solicitada
logotipo da Blacks - Brighton

Resposta da Blacks - Brighton

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Blacks Customer Care Team

Avaliado com 5 de um total de 5 estrelas

Blacks Brighton

Always like shopping in Blacks Brighton store. Good stock levels. Friendly, helpful and knowledgeable staff. Good value too.

27 de novembro de 2024
Avaliação não solicitada
logotipo da Blacks - Brighton

Resposta da Blacks - Brighton

Hello,

Many thanks for rating us so highly.

We hope that you find our choice of products and service great value.

Thanks again for the 5 stars,
Blacks Customer Care Team

Avaliado com 5 de um total de 5 estrelas

Bought a pr of Berghaus boots today.Was…

Bought a pr of Berghaus boots today.Was served by Lily who was so helpful ,nothing was to much trouble and she brought a few pairs of boots out to help me decide .Staff are always happy here and it's a pleasant shopping experience here.

26 de novembro de 2024
Avaliação não solicitada
logotipo da Blacks - Brighton

Resposta da Blacks - Brighton

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Blacks Customer Care Team

Avaliado com 5 de um total de 5 estrelas

Jude was a huuuge help with picking…

Jude was a huuuge help with picking hiking shoes for my Japan trip!!

26 de novembro de 2024
Avaliação não solicitada
logotipo da Blacks - Brighton

Resposta da Blacks - Brighton

Hi,

Thanks for taking the time to leave us a 5 star review. We appreciate it.

If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.

Kind regards,
Blacks Customer Care Team

Avaliado com 5 de um total de 5 estrelas

Joley

Joley was a great help locating the garment I needed. Not rocket science but a friendly approach goes a long way. Thank you Joley!!!

25 de novembro de 2024
Avaliação não solicitada
logotipo da Blacks - Brighton

Resposta da Blacks - Brighton

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Blacks Customer Care Team

Avaliado com 5 de um total de 5 estrelas

I went to Blacks to get some walking…

I went to Blacks to get some walking boots and Blossom was extremely helpful and informative. I recommend this store to anyone looking for the right products and great customer service.

23 de novembro de 2024
Avaliação não solicitada
logotipo da Blacks - Brighton

Resposta da Blacks - Brighton

Hi,

Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.

Kind regards,
Blacks Customer Care Team

A Experiência Trustpilot

Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.

Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.

Saiba mais sobre o processamento das avaliações da Tustpilot.

Aqui estão 8 dicas para escrever ótimas avaliações.

A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.

Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.

Saiba mais