Boxfit UK Avaliações 

138
•
O TrustScore é 4.5 de um total de 5

4,5

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

I had made a purchase online and due to an error my delivery ended up at the wrong address and we haven't been able to retrieve the item. Although it was not the fault of boxfit with regards to courie... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Ordered a pair of Adidas boxing gloves that BoxFit was offering in a colourway that pretty much all other places were marking as sold out. Had a better price than the others as well even. Next day... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Great company after a slight issue with a missing part it was dealt with promptly and sent out immediately would 100% recommend thank you very much

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Didnt get my parcel yet but less than 24 hours after placing an order already can tell customer service is absolutely top notch! No often you get anyone who responds that quick and os that polite! Wel... Ver mais

A empresa respondeu

Detalhes da empresa

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Escrito pela empresa

Boxfit UK Limited - UK leading supplier of boxing equipment, boxing gloves, boxing boots, boxing clothing, boxing head guards, boxing mitts, punchbags and medicine balls for the amateur and professional boxer delivering great value and an extensive product range from our world-famous store.


Informações de contato

4,5

Excelente

O TrustScore é 4.5 de um total de 5

138 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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4,5

Todas as avaliações

(138)

22 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Purchased the Boxfit custom mouth guard…

Purchased the Boxfit custom mouth guard for my son. Received the kit within a few days and sent it back off to Roots dental in a pre paid envelope. In all the process took around 4 weeks from start to finish and saved me £140 , dentists charge £199 . Fits my son correctly . Thank you Boxfit 😊

21 de dezembro de 2023
Avaliação não solicitada
Avaliado com 4 de um total de 5 estrelas

Poor quality customer service

Review below edited as it was NOT for "boxfituk.com" but for "boxingfitacademy.co.uk"

I ordered boxing gloves from Boxing Fit Academy - boxingfitacademy.co.uk. I got an acknowledgement "Your Boxing Fit Academy order has been received!". The gloves were not received. There is no answer to the telephone number on the website, 01606 278063 and no response to emails sent. A total waste of time. I'm wondering if Boxing Fit Academy has gone out of business.
I'll have to raise a case with Paypal to get my money back.

15 de outubro de 2023
Avaliação não solicitada
logotipo da Boxfit UK

Resposta da Boxfit UK

Hi, you must have the wrong company as we are Boxfit UK and not the company you have purchased from.
Can you please remove your incorrect review.

Avaliado com 5 de um total de 5 estrelas

It's a trustworthy company

EDIT: Right after I posted this review I've been contacted by Ken from Boxfit. He asked me for detailed description of my situation, offered to personally take care of my order and compensate for delay. Since then I've got my order after 3 days and compensation few weeks later as agreed, while still being in touch with me. That's some A+ customer service and experience I've never seen before. Clearly that was only small hiccup. I wish you guys good luck with developing your business. Thanks!

All products in my order were in stock according to the site. After one week I called and asked about state of my order, as since I paid I havent't heard anything from them. According to the lady, the producer caused the delay with delivery and my order should be shipped in 1-2 working days (even though it was supposed to be in stock). After week since this call nothing like that happened and my order is still not shipped and I don't even know what is the status.

27 de julho de 2023
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Disappointed

My first order consisted of 3 bottles of mouth guard antiseptic, one of which leaked & emptied during delivery soaking the entire consignment. I contacted Boxfit who sent one replacement although it took a while. I ordered the same some months later & had exactly the same experience. In addition the other two bottles are cloudy. I contacted Boxfit who didn't respond but sent one replacement. I contacted them again about the cloudy bottles to be told they were safe to use & I could return them if I paid the postage. I'm not too impressed with that as I purchased the product on the basis that it was in good order & whether it is safe to use or not, there is clearly an issue. The cost of the postage plus my time & fuel to get to the post office makes returning the items pointless. It feels a bit as if Boxfit think I contaminated the bottles to pull a fast one otherwise why ask to have them sent back at my expense?
UPDATE 28th July
The Boxfit response is not factually correct. One bottle was replaced (the one that had leaked) so I actually have four & a bit bottles not six of which one & a bit are clear. As above, Boxfit wanted me to return the 2 cloudy bottles at my expense but offered to take the order back 1 hour after my review was published but as I have explained to them I am about to go away for over 3 weeks & need the clear bottle to take with me so there is insufficient time to arrange the DPD pickup requested by Boxfit

12 de julho de 2023
Avaliação não solicitada
logotipo da Boxfit UK

Resposta da Boxfit UK

Hi Steve, we have tried our best to rectify this situation by resending you 3 new bottles that were checked before dispatching and all 3 were clear and well packaged, which you sent us an email thanking us for taking extra care in packaging them, but unfortunately the liquid inside seems to have become 'slightly misty' again and our supplier has assured us that there are no health risks with this happening.
We appreciate your concerns and we will collect all 6 bottles from you at our cost and refund your original order inc. postage so that you are not one penny out of pocket.
Hi Steve, we advised you that we would cover the cost of the returned products, we offer this for all customers if there is a problem and at no point did we think you had contaminated the bottles, that would be plain silly?
Please take the one clear bottle on your trip and when you return please contact us and we will arrange the collection of the other bottles.
Have a great trip.

Avaliado com 1 de um total de 5 estrelas

Don’t use this shower

Don’t use this shower .

Never deal with these again.

I promise you will regret dealing with these clowns

15 de julho de 2023
Avaliação não solicitada
logotipo da Boxfit UK

Resposta da Boxfit UK

Hi Peter,
apologies, we cannot find you on our system as a customer but we would like to see where we fell short of your expectations and if you would kindly email ken@boxfituk.com he will deal with any issues that you may have.

Avaliado com 1 de um total de 5 estrelas

Bought a pair of boxing gloves said the…

Bought a pair of boxing gloves said the payment declined when infact the money has gone out of my account to the company. We have received no order confirmation or any further communication regarding this order and the fact they have taken money from my account. I have tried numerous times to call cannot ever get through to someone and emailed to no response. I want either my money back or confirmation I will be receiving the item!

10 de março de 2023
Avaliação não solicitada
logotipo da Boxfit UK

Resposta da Boxfit UK

Hi,

Sorry for the delay in replying, only our office is not open at the weekends but we had sent you an email earlier today explaining that we have NOT received an order onto our system which is why you have not received any order confirmation from us. However we could see on our PayPal Braintree payment gateway that a transaction was attempted more than once but no payment has been taken as our payment gateway is showing that the Billing/Shipping address you entered did not match the card details held on file by your bank and was then rejected because of this.

As the payments were rejected/declined and if you have attempted to pay by a debit card, this attempted payment appears on your bank account as 'pending' but we will not be requesting these funds from your bank.

Your bank should release these 'pending' payments within a few days but we do not have any say in this time frame, it's up to your bank but may we suggest contacting your bank to release the payment quicker as we do not physically have any monies from you as they were rejected/declined.

We hope this explains the situation.

Avaliado com 5 de um total de 5 estrelas

Boxfit Uk

I recently had the pleasure of visiting the store and I have to say, I was very impressed with the level of service that I received.

In particular, I have to give a special shoutout to Adam.

He was incredibly helpful and knowledgeable about all of the products in the store.

From the moment I walked in, he greeted me warmly and asked me about my boxing goals and what kind of equipment I was looking for.

Adam patiently showed me around the store, explaining the different features and benefits of each item.

He took the time to answer all of my questions and even gave me some helpful tips on how to improve my technique.

I felt like I was in good hands with Adam and his expertise was invaluable.

In addition to his knowledge of boxing equipment, Adam was also very personable and friendly. He made me feel welcome and comfortable in the store, and I felt like he genuinely cared about helping me find the right products for my needs.

Overall, I would highly recommend Boxfit to anyone looking for high-quality boxing equipment, and I would especially recommend working with Adam if you have the chance. His expertise, professionalism, and friendly demeanor make him a valuable asset to the store, and I can't thank him enough for the great service he provided.

All the best

Tony Lawrence

19 de janeiro de 2023
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Purchased boots online over 3 weeks ago…

Purchased boots online over 3 weeks ago no updates no return emails no one answers the phone or returns messages sent
Hoping to get a refund and I need to go and buy the boots elsewhere now as needed this week if anyone ever gets in touch
#tradingstandards

5 de fevereiro de 2023
Avaliação não solicitada
logotipo da Boxfit UK

Resposta da Boxfit UK

Hi Ali, can you please supply us with your order number and we will investigate immediately.

Avaliado com 5 de um total de 5 estrelas

Good advice

I went in to get advice on boxing gloves for bag practise, as I am a musician I wanted good protection. The assistant, who is a boxer himself, understood exactly what I needed and advised me to get different gloves (my second choice) instead of the ones I intended buying. It has since been shown his advice was exactly correct. He also helped me choose the right fit, explaining the problem if gloves are too loose. He was friendly and helpful. There was also a large selection of gloves on display as well.

I like the shop, have visited it twice, and would definitely go there again and recommend it. However some of the staff look so miserable. I certainly don't want the obsessive smiling of American celebrities but surely they don't have all the world's problems on their shoulders? As I said it's a good shop, deserves 5 stars but appearances do matter to a small extent so thought I would mention it. I am not involved in the boxing world so if this comment is out of place I apologise.

26 de novembro de 2022
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Fixed

Problem resolved

20 de dezembro de 2022
Avaliação não solicitada
logotipo da Boxfit UK

Resposta da Boxfit UK

Hi Michael, we apologise for the lack of communication during the Christmas period, there is no excuse except we could not cope with the amount of orders we were experiencing at this time and we are already discussing putting plans in place if this were to happen again.

Avaliado com 1 de um total de 5 estrelas

Sad to have to leave a bad review

Sad to have to leave a bad review , as I run a small business myself .
Customer service is non existent.
I placed an order , I received no communication, I emailed , no reply , I called 50 times , no reply , they then cancelled my order with no warning. I wouldn't recommend these to my even to my ex Mrs.

3 de dezembro de 2022
Avaliação não solicitada
logotipo da Boxfit UK

Resposta da Boxfit UK

Hi Matthew, we apologise for the lack of communication during the Christmas period, there is no excuse except we could not cope with the amount of orders we were experiencing at this time and we are already discussing putting plans in place if this were to happen again.

Avaliado com 1 de um total de 5 estrelas

Bad customer service for them sending wrong order

Wrong boxing gloves sent, no response despite 3 emails been sent to rectify. They dont pick up the phone either for online orders. Have ordered previously with no probs but will not order from again, due to the non existent customer service.

12 de dezembro de 2022
Avaliação não solicitada
logotipo da Boxfit UK

Resposta da Boxfit UK

Hi Yvette, we apologise for the lack of communication during the Christmas period, there is no excuse except we could not cope with the amount of orders we were experiencing at this time and we are already discussing putting plans in place if this were to happen again.

Avaliado com 1 de um total de 5 estrelas

Have I Been Had?

So, I placed a order on the 4th October, its been 2 weeks and, not a single update on if its on way or not. I have contacted them, and no response.

I'm presuming, that I've been scammed at this time. Goes without saying, if you are here, you either checking the company out first, or you've been had like me.

Looking through the 5-star reviews, they look hella suspect, wouldn't surprise me if they brought reviews, to boast their rating. Don't buy anything from these people, PLEASE!

UPDATE: They got in contact, have gotten my money back, they were apologetic, as they could not find any stock. I wish this company the best, hopefully they can turn it around.

4 de outubro de 2022
Avaliação não solicitada
Avaliado com 2 de um total de 5 estrelas

Ordered 6 days ago and not even shipped…

Ordered 6 days ago and not even shipped out yet
What's going on?

14 de outubro de 2022
Avaliação não solicitada
logotipo da Boxfit UK

Resposta da Boxfit UK

Hi Andrea, if you can supply us with your sales order number as we have searched our system and could not find any orders from an Andrea that hasn't been shipped?

Avaliado com 1 de um total de 5 estrelas

Fraudulent company

I placed an online order 4 weeks ago for a pair of boxing trainers and a pair of leggings. The funds were cleared on the same day and boxfut has the money if circa £150 the cost of the items. I have sent an email. No reply. I have called and no one answers except on one occasion (2 weeks ago) when I was told that the items are now ready to be delivered. They have still not arrived and no one responding to any communication. Avoid this company. Highly fraudulent.

7 de setembro de 2022
Avaliação não solicitada
logotipo da Boxfit UK

Resposta da Boxfit UK

Good Morning,

We are sorry to hear that you are unhappy.

If you can kindly email craig@boxfituk.com with your order number, name address and all the other details he will investigate this immediately

Kind Regards,

Boxfit UK

Avaliado com 1 de um total de 5 estrelas

Do not use this company

Do not use this company
The order we placed was Wrong and went I called them they said it was my fault and would not help at all
Swore in conversation to me and my wife by Oliver Who is the manager
Laughed at us I’m trying to get money back from the bank
Not Professional in my opinion will not be using this company again stay well clear and the order was Late and the colour of the T-shirts theory from sizes

29 de setembro de 2022
Avaliação não solicitada
logotipo da Boxfit UK

Resposta da Boxfit UK

Obviously everyone makes mistakes now and again and in most cases we are able to rectify them even if the mistake is made by the customer, which n this case is was. Considering that you purchased a very young child's size to fit a young teenager was the mistake you made but the problem was compounded with you having the individual products customised with names etc.

When anyone makes a mistake they are naturally annoyed and frustrated especially when it's a silly mistake and especially when all the information is supplied on our website to help minimise any errors being made but what you should not do is blame the supplier and demand that we supply you with the correct size because of your silly mistake.

We are a family run independent business and we try our very best to work out a solution when a mistake is made. If you feel it's right and acceptable to try and discredit a company by applying 1 star reviews everywhere when the reviews are not reflective of the truth, then that's something you have to live with as reviews can damage a company’s reputation however anyone reading this reply will work it out for themselves that you cannot just demand something when the fault lies firmly with you.

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