Brayleys Cars - Brayley KIA Dunstable Avaliações 

535
O TrustScore é 5 de um total de 5

4,8

Houghton Road, LU5 5BF Dunstable, Bedfordshire, GB


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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Visited to look at a kia stonic..Oliver Tomkins the sales guy gave me all ofthe information I needed to decide to have that particular car. A test drive was had the decision was made..Oliver kept... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I made a visit to Brayleys to have my Motability car serviced. I had a waiting appointment and when I arrived I was offered a choice of hot and cold drinks and was seated in a very comfortable chair.... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Just had my Kia Ceed's annual service, plus some other minor work, done at Brayleys Dunstable. Very easy to request a suitable appointment. Confirmation of appointment very quick. Online check-in also... Ver mais

A empresa respondeu

Avaliado com 3 de um total de 5 estrelas

Car service was fine. It’s 18 month old so wasn’t expecting problems. However I have a real issue with my inner screw petrol cap jamming even though I leave it quite loose. When car gets hot it jams a... Ver mais

A empresa respondeu


Detalhes da empresa

  1. Concessionária
  2. Oficina de Automóveis
  3. Loja de peças automotivas usadas
  4. Revendedora de carros usados

Escrito pela empresa

Here at Brayleys, we want to ensure your experience with us is enjoyable and hassle-free. Whether you’re browsing our website, chatting to us by phone, or visiting our dealership, it’s our aim to provide you with all the information you need, give impartial advice, and help you secure the right vehicle for you. We’re also here to support you throughout ownership, with servicing and maintenance so you can enjoy a smooth ride mile after mile. Our Managing Director, Paul Brayley, started work as an apprentice automobile technician at the age of 16. He progressed through the ranks, gaining experience at all levels over his 44-year career, and founded Brayleys in 2003. Needless to say, Paul knows the automotive industry inside out, and it’s his dynamic energy and no-compromise approach to customer focus that has enabled Brayleys to expand from its humble beginnings to the successful business of today. Paul strongly believes in bringing family values to the workplace, and Brayleys offers a friendly, caring, responsible and respectful service to all customers, enabling them to trust us with their motoring needs time and again. We are members of the Automotive 30% Club, leading change in diversity, representation and gender balance across the UK automotive retail sector and we are an equal opportunities employer. Our businesses now represent five of the world’s best known automotive brands: Dacia, Honda, Kia, Mazda and Renault. With dealerships across Buckinghamshire, Hertfordshire, Surrey, North London, Essex and Oxfordshire, we are well-placed to meet a diverse range of motoring requirements, from new and used car sales to Motability services and aftercare. We look forward to welcoming you to one of our dealerships, where our friendly staff are waiting to assist.


Informações de contato

  • Houghton Road, LU5 5BF, Dunstable, Bedfordshire, Reino Unido

  • 01582477500

4,8

Excelente

O TrustScore é 5 de um total de 5

535 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 31% das avaliações negativas

Normalmente responde dentro de 1 semana

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,8

Todas as avaliações

(535)

3.010 avaliações nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 4 de um total de 5 estrelas

Great staff, unfortunately unsuccessful this time.

The staff are very pleasant and helpful but on this occasion, have so far failed to rectify a communication problem with a recently purchased, albeit 2nd owner, EV.
Hopefully they will be more successful on the next visit.
Have been to them a number of times with a previously owned Kia Hybrid and always received good service. They are part of the reason to purchase another Kia car.

22 de julho de 2026
Avaliação não solicitada
logotipo da Brayleys Cars - Brayley KIA Dunstable

Resposta da Brayleys Cars - Brayley KIA Dunstable

Hi John, Thank you very much for your honest feedback. We are glad that your overall experience was positive but will make note of the areas where improvements can be made, to improve future customer experiences.

Avaliado com 5 de um total de 5 estrelas

We recently purchased a Kia from…

We recently purchased a Kia from Brayleys in Dunstable and we found the whole experience great. Specially like to thank Peter Deans who was so helpful from the very beginning. Made the whole process top notch without ever being ‘pushy’ like some car salespeople are. Thoroughly recommend.

29 de junho de 2026
Avaliação não solicitada
logotipo da Brayleys Cars - Brayley KIA Dunstable

Resposta da Brayleys Cars - Brayley KIA Dunstable

Hi Edward, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!

Avaliado com 5 de um total de 5 estrelas

I recently bought a used Kia Rio from…

I recently bought a used Kia Rio from this Kia dealership and had a great experience overall. Syed was excellent throughout the whole process – friendly, professional, and made everything as easy and stress-free as possible.

Unfortunately, there was an accident where my car was damaged while it was in their care. However, I really appreciate how the dealership handled the situation. They took full responsibility, repaired the car to a high standard, and kept me informed throughout. While it wasn’t an ideal situation, it’s how a business responds when something goes wrong that really matters, and they dealt with it professionally.

Thank you to Syed and the team for their honesty, support, and customer service. I’d happily recommend them to anyone looking for a car.

18 de julho de 2026
Avaliação não solicitada
logotipo da Brayleys Cars - Brayley KIA Dunstable

Resposta da Brayleys Cars - Brayley KIA Dunstable

Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!

Avaliado com 5 de um total de 5 estrelas

Customer service is excellent and staff…

Customer service is excellent and staff are always very helpful and polite

15 de julho de 2026
Avaliação não solicitada
logotipo da Brayleys Cars - Brayley KIA Dunstable

Resposta da Brayleys Cars - Brayley KIA Dunstable

Thank you for your review, we are very happy to hear of your positive experience! Please don't hesitate to reach out if there's anything else we can do for you.

Avaliado com 3 de um total de 5 estrelas

Slow response

A revisit 2 weeks after diagnosis and part ordered. Dropped car in at 8am. Engineer took car in at 10.30 and returned it at 10.55 Fixed.
Disappointed that my car was not prioritised as a returned to fix...

17 de julho de 2026
Avaliação não solicitada
logotipo da Brayleys Cars - Brayley KIA Dunstable

Resposta da Brayleys Cars - Brayley KIA Dunstable

Thank you for your review. Having checked our records, we can see that you opted for an all-day appointment rather than a waiting appointment, so that we could see your car in at an earlier date. We are sorry if this proved inconvenient on the day.

Avaliado com 5 de um total de 5 estrelas

The staff are always courteous and…

The staff are always courteous and helpful

14 de julho de 2026
Avaliação não solicitada
logotipo da Brayleys Cars - Brayley KIA Dunstable

Resposta da Brayleys Cars - Brayley KIA Dunstable

Hi Robinson, We are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

Avaliado com 5 de um total de 5 estrelas

Amazing Service from Jordan & Georgie…

Amazing Service from Jordan & Georgie really helped out very last minute special thanks also too Lee Buckley for his help

16 de julho de 2026
Avaliação não solicitada
logotipo da Brayleys Cars - Brayley KIA Dunstable

Resposta da Brayleys Cars - Brayley KIA Dunstable

Hi Craig, We are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

Avaliado com 5 de um total de 5 estrelas

A garage I trust to service my car

Everyone was friendly, helpful and efficient. My car was collected and delivered on time, and the work needed was explained to me, along with the costs. Great service!

15 de julho de 2026
Avaliação não solicitada
logotipo da Brayleys Cars - Brayley KIA Dunstable

Resposta da Brayleys Cars - Brayley KIA Dunstable

Hi Jane, Thank you for your review, we are very happy to hear of your positive experience! Please don't hesitate to reach out if there's anything else we can do for you.

Avaliado com 5 de um total de 5 estrelas

Professional as always

Professional as always, great liaison and no surprises for my service.

2 de julho de 2026
Avaliação não solicitada
logotipo da Brayleys Cars - Brayley KIA Dunstable

Resposta da Brayleys Cars - Brayley KIA Dunstable

Hi Alan, Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.

Avaliado com 5 de um total de 5 estrelas

No issues with booking in

No issues with booking in. Friendly. Worked while waiting and coffee and biscuits supplied.

1 de julho de 2026
Avaliação não solicitada
logotipo da Brayleys Cars - Brayley KIA Dunstable

Resposta da Brayleys Cars - Brayley KIA Dunstable

Hi Ian, Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.

Avaliado com 5 de um total de 5 estrelas

Great communication and service

30 de junho de 2026
Avaliação não solicitada
logotipo da Brayleys Cars - Brayley KIA Dunstable

Resposta da Brayleys Cars - Brayley KIA Dunstable

Hi Rachel, Thank you for your review, we are very happy to hear of your positive experience! Please don't hesitate to reach out if there's anything else we can do for you.

Avaliado com 5 de um total de 5 estrelas

Bradley’s service desk…

The staff at Bradley’s service desk were amazing. They helped me so much, and now my car is fixed. Everyone I spoke to over the 2 weeks were very pleasant and gave me a lot of good advice. It was very easy to drop car off and collect car. A very smooth operation all round.

29 de junho de 2026
Avaliação não solicitada
logotipo da Brayleys Cars - Brayley KIA Dunstable

Resposta da Brayleys Cars - Brayley KIA Dunstable

Hi Belinda, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!

Avaliado com 5 de um total de 5 estrelas

Car Purchase

This was my first new car purchase in 19 years - from the moment we entered the car showroom in Dunstable through to driving away our experience & service received has been first class. No hard sale but finding the right car for our needs & talking through the pros & cons - Peter Deans 'held our hands' through the process in a most professional manner & we would highly recommend him without hestitation.

30 de junho de 2026
Avaliação não solicitada
logotipo da Brayleys Cars - Brayley KIA Dunstable

Resposta da Brayleys Cars - Brayley KIA Dunstable

Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!

Avaliado com 5 de um total de 5 estrelas

Win for Brayley Kia

Third car off Kia, even when I expressed interest, the sales manager Jake informed me in the first instance of the tax band. A nice smooth process, no heavy selling, all questions answered.

29 de junho de 2026
Avaliação não solicitada
logotipo da Brayleys Cars - Brayley KIA Dunstable

Resposta da Brayleys Cars - Brayley KIA Dunstable

Hi Shane, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!

Avaliado com 5 de um total de 5 estrelas

I purchased Kia Sorento Aspire from…

I purchased Kia Sorento Aspire from Brayleys car and i am very satisfied with the service i received , All the employees and manager were friendly and helpful. 👍👍🙏🙏

24 de junho de 2026
Avaliação não solicitada
logotipo da Brayleys Cars - Brayley KIA Dunstable

Resposta da Brayleys Cars - Brayley KIA Dunstable

Hi Mohsen, We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

Avaliado com 5 de um total de 5 estrelas

Excellent service desk staff very…

Excellent service desk staff very friendly professional.

26 de junho de 2026
Avaliação não solicitada
logotipo da Brayleys Cars - Brayley KIA Dunstable

Resposta da Brayleys Cars - Brayley KIA Dunstable

We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

Avaliado com 1 de um total de 5 estrelas

Kia is worst they dont have parts you…

Kia is worst they dont have parts you need to fix the the car for one part you need to buy whole thing and cost you tousands very disappiinted with the service

25 de junho de 2026
Avaliação não solicitada
logotipo da Brayleys Cars - Brayley KIA Dunstable

Resposta da Brayleys Cars - Brayley KIA Dunstable

Thank you for your review. Unfortunately, the configuration of parts is not something within our control.

Avaliado com 5 de um total de 5 estrelas

Exceptional service

From start to finish the service has been exceptional, Jordan from the Dunstable branch went above and beyond to make sure the car was perfect for me. I am a nervous buyer, so had many questions and queries about buying a second hand car, all were met with patients, professionalism, and timely responses. Even when Jordan was out of the office, Jake his manager was happy to assist. A video was sent to me of the car before I came to view and after I decided to buy which was a great service and put my mind at ease. They even had my car delivered to my house due to mobility and travel issues that I faced. I can’t thank Jordan enough, nothing was too much trouble and every need was taken care of. This kind of service is very hard to come by and I really appreciate it. I will not hesitate to buy my future cars from this garage. I’ll also recommend my friends and family, due to the exceptional service. Thank you so much Jordan and Jake.

24 de junho de 2026
Avaliação não solicitada
logotipo da Brayleys Cars - Brayley KIA Dunstable

Resposta da Brayleys Cars - Brayley KIA Dunstable

Hi Tatiana, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!

Avaliado com 5 de um total de 5 estrelas

A very good experience

A very good experience. The service staff were polite positive and Herman was a pleasure to deal with.

15 de junho de 2026
Avaliação não solicitada
logotipo da Brayleys Cars - Brayley KIA Dunstable

Resposta da Brayleys Cars - Brayley KIA Dunstable

We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

Avaliado com 5 de um total de 5 estrelas

Kia Houghton Regis

Herman and Jake served me at Kia Houghton Regis and made the experience as smooth as possible and with a prompt turn around
Thank you guys

16 de junho de 2026
Avaliação não solicitada
logotipo da Brayleys Cars - Brayley KIA Dunstable

Resposta da Brayleys Cars - Brayley KIA Dunstable

Hi Mark, Thank you for your review, we are very happy to hear of your positive experience! Please don't hesitate to reach out if there's anything else we can do for you.

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