Brayleys Cars - Brayley KIA Dunstable Avaliações 

538
O TrustScore é 5 de um total de 5

4,8

Houghton Road, LU5 5BF Dunstable, Bedfordshire, GB


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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

I made a visit to Brayleys to have my Motability car serviced. I had a waiting appointment and when I arrived I was offered a choice of hot and cold drinks and was seated in a very comfortable chair.... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Visited to look at a kia stonic..Oliver Tomkins the sales guy gave me all ofthe information I needed to decide to have that particular car. A test drive was had the decision was made..Oliver kept... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Just had my Kia Ceed's annual service, plus some other minor work, done at Brayleys Dunstable. Very easy to request a suitable appointment. Confirmation of appointment very quick. Online check-in also... Ver mais

A empresa respondeu

Avaliado com 3 de um total de 5 estrelas

Car service was fine. It’s 18 month old so wasn’t expecting problems. However I have a real issue with my inner screw petrol cap jamming even though I leave it quite loose. When car gets hot it jams a... Ver mais

A empresa respondeu


Detalhes da empresa

  1. Concessionária
  2. Oficina de Automóveis
  3. Loja de peças automotivas usadas
  4. Revendedora de carros usados

Escrito pela empresa

Here at Brayleys, we want to ensure your experience with us is enjoyable and hassle-free. Whether you’re browsing our website, chatting to us by phone, or visiting our dealership, it’s our aim to provide you with all the information you need, give impartial advice, and help you secure the right vehicle for you. We’re also here to support you throughout ownership, with servicing and maintenance so you can enjoy a smooth ride mile after mile. Our Managing Director, Paul Brayley, started work as an apprentice automobile technician at the age of 16. He progressed through the ranks, gaining experience at all levels over his 44-year career, and founded Brayleys in 2003. Needless to say, Paul knows the automotive industry inside out, and it’s his dynamic energy and no-compromise approach to customer focus that has enabled Brayleys to expand from its humble beginnings to the successful business of today. Paul strongly believes in bringing family values to the workplace, and Brayleys offers a friendly, caring, responsible and respectful service to all customers, enabling them to trust us with their motoring needs time and again. We are members of the Automotive 30% Club, leading change in diversity, representation and gender balance across the UK automotive retail sector and we are an equal opportunities employer. Our businesses now represent five of the world’s best known automotive brands: Dacia, Honda, Kia, Mazda and Renault. With dealerships across Buckinghamshire, Hertfordshire, Surrey, North London, Essex and Oxfordshire, we are well-placed to meet a diverse range of motoring requirements, from new and used car sales to Motability services and aftercare. We look forward to welcoming you to one of our dealerships, where our friendly staff are waiting to assist.


Informações de contato

  • Houghton Road, LU5 5BF, Dunstable, Bedfordshire, Reino Unido

  • 01582477500

4,8

Excelente

O TrustScore é 5 de um total de 5

538 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 31% das avaliações negativas

Normalmente responde dentro de 1 semana

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,8

Todas as avaliações

(538)

3.026 avaliações nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Amazing staff

We dealt with Herman to get our motorbility car and he made it such a smooth easy process. We cannot thank him enough! Such amazing staff at Kia🤍

28 de abril de 2026
Avaliação não solicitada
logotipo da Brayleys Cars - Brayley KIA Dunstable

Resposta da Brayleys Cars - Brayley KIA Dunstable

Hi Becca, Thank you for your review, we are very happy to hear of your positive experience! Please don't hesitate to reach out if there's anything else we can do for you.

Avaliado com 5 de um total de 5 estrelas

Excellent Service With Professionalism

I recently had an outstanding experience at Brayley Kia Dunstable, particularly thanks to Mr. Herman D’Souza. From the moment I walked in, I was greeted with a warm welcome that set the tone for the rest of my visit.

Mr. D’Souza demonstrated exceptional professionalism and knowledge about the vehicles. He took the time to understand my needs and preferences, guiding me through the available options without any pressure. His communication was clear and concise, making the entire process smooth and enjoyable.

What impressed me most was his willingness to answer all my questions, no matter how small, and his prompt follow-up after my visit. It’s rare to find someone who genuinely cares about ensuring the customer is satisfied.

Overall, I highly recommend Brayley Kia Dunstable and commend Mr. Herman D’Souza for his excellent service. I left feeling valued as a customer and confident in my decision. Thank you for a fantastic experience!

Gabriel Fernandes

28 de abril de 2026
Avaliação não solicitada
logotipo da Brayleys Cars - Brayley KIA Dunstable

Resposta da Brayleys Cars - Brayley KIA Dunstable

Hi Mr Fernandes, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!

Avaliado com 5 de um total de 5 estrelas

Very helpful in getting vehicle booked…

Very helpful in getting vehicle booked in for the date I was looking for and provided advice on reducing the cost

20 de abril de 2026
Avaliação não solicitada
logotipo da Brayleys Cars - Brayley KIA Dunstable

Resposta da Brayleys Cars - Brayley KIA Dunstable

Hi Colin, We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

Avaliado com 5 de um total de 5 estrelas

Customer service was excellent

Customer service was excellent. Service department also excellent. I could not fault the dealership. Staff very pleasant and helpful.

27 de abril de 2026
Avaliação não solicitada
logotipo da Brayleys Cars - Brayley KIA Dunstable

Resposta da Brayleys Cars - Brayley KIA Dunstable

Hi Mr Beale, Thank you for your kind words and this wonderful review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.

Avaliado com 5 de um total de 5 estrelas

Efficient

Efficient, friendly.

22 de abril de 2026
Avaliação não solicitada
logotipo da Brayleys Cars - Brayley KIA Dunstable

Resposta da Brayleys Cars - Brayley KIA Dunstable

Hi Brian, Thank you for your review, we are very happy to hear of your positive experience! Please don't hesitate to reach out if there's anything else we can do for you.

Avaliado com 5 de um total de 5 estrelas

Use Brayleys every year for my service…

Use Brayleys every year for my service and MOT. Love the service they offer. Prices are very competitive and never feel as though I have been ripped off.

22 de abril de 2026
Avaliação não solicitada
logotipo da Brayleys Cars - Brayley KIA Dunstable

Resposta da Brayleys Cars - Brayley KIA Dunstable

Hi Christine, We are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

Avaliado com 5 de um total de 5 estrelas

Very Good Dealership

I've been using this KIA dealership since circa 2011.
I have never been disappointed or let down by the staff.
Excellent service in both sales & service.

21 de abril de 2026
Avaliação não solicitada
logotipo da Brayleys Cars - Brayley KIA Dunstable

Resposta da Brayleys Cars - Brayley KIA Dunstable

We are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

Avaliado com 4 de um total de 5 estrelas

Good service from service dept.

It was easy to book my car in for a service at a convenient time. I was kept informed through the day and given all the information that I needed to make decisions on further work.
Collection of my car was simple and also I was pleased that the car had been washed.
Although I had a checklist with the invoice, it would have been useful for someone to go through it with me as there are some bits that I didnt understand.

20 de abril de 2026
Avaliação não solicitada
logotipo da Brayleys Cars - Brayley KIA Dunstable

Resposta da Brayleys Cars - Brayley KIA Dunstable

Hi Linda, Thank you very much for your honest feedback. We are glad that your overall experience was positive but will make note of the areas where improvements can be made, to improve future customer experiences.

Avaliado com 5 de um total de 5 estrelas

Great support and customer service experience

Having had a number of dealings with local Kia garages, Brayley have been, by far, the best to deal with.
Resent experiences with some other garages has been poor, however from the moment we started using Brayley in Dunstable service department, they have been supportive, responsive and flexible.
Great customer service and the best experience in this area.

16 de abril de 2026
Avaliação não solicitada
logotipo da Brayleys Cars - Brayley KIA Dunstable

Resposta da Brayleys Cars - Brayley KIA Dunstable

Hi Beth, Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.

Avaliado com 5 de um total de 5 estrelas

I had an excellent experience buying my…

I had an excellent experience buying my car from the first test drive to picking up the new vehicle and that was all down to Peter Deans.
Thank you Peter for a smooth transition.

19 de abril de 2026
Avaliação não solicitada
logotipo da Brayleys Cars - Brayley KIA Dunstable

Resposta da Brayleys Cars - Brayley KIA Dunstable

Hi Tina, We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

Avaliado com 5 de um total de 5 estrelas

First service

Excellent service friendly staff. Very easy proccess

14 de abril de 2026
Avaliação não solicitada
logotipo da Brayleys Cars - Brayley KIA Dunstable

Resposta da Brayleys Cars - Brayley KIA Dunstable

Hi Sharon, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!

Avaliado com 5 de um total de 5 estrelas

Excellent service and communication

Excellent service and communication

15 de abril de 2026
Avaliação não solicitada
logotipo da Brayleys Cars - Brayley KIA Dunstable

Resposta da Brayleys Cars - Brayley KIA Dunstable

Hi Chris, Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.

Avaliado com 3 de um total de 5 estrelas

Great customer service (Jordan) but as…

Great customer service (Jordan) but as always the guys in the workshop don’t care about the customers and are masking their laziness and incompetence behind “ we can’t fault it”. This will be my last Kia. Sick and tired to be taken for a mug on my dime.

15 de abril de 2026
Avaliação não solicitada
logotipo da Brayleys Cars - Brayley KIA Dunstable

Resposta da Brayleys Cars - Brayley KIA Dunstable

Thank you for your review. Rest assured, our technical team are as committed to quality service as our front desk; we are sorry that we couldn't replicate the fault during your visit.

Avaliado com 5 de um total de 5 estrelas

Brilliant

Brilliant as usual, first class

15 de abril de 2026
Avaliação não solicitada
logotipo da Brayleys Cars - Brayley KIA Dunstable

Resposta da Brayleys Cars - Brayley KIA Dunstable

Hi Trisha, Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.

Avaliado com 5 de um total de 5 estrelas

Bought a new Stonic via Oliver in sales…

Bought a new Stonic via Oliver in sales , helped me from start to finish the whole process was brilliant and would highly recommend to friends and family

11 de abril de 2026
Avaliação não solicitada
logotipo da Brayleys Cars - Brayley KIA Dunstable

Resposta da Brayleys Cars - Brayley KIA Dunstable

Hi Mark, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!

Avaliado com 4 de um total de 5 estrelas

Service is good

Service is good but reception area could be visitor friendly i.e. people travelling long distances could work there for few hours. Staff is supper friendly

7 de abril de 2026
Avaliação não solicitada
logotipo da Brayleys Cars - Brayley KIA Dunstable

Resposta da Brayleys Cars - Brayley KIA Dunstable

Hi Mahendra, Thank you very much for your honest feedback. We are glad that your overall experience was positive but will make note of the areas where improvements can be made, to improve future customer experiences.

Avaliado com 5 de um total de 5 estrelas

Excellent customer services

Excellent customer services. Very great communication and very happy with everything they have done

7 de abril de 2026
Avaliação não solicitada
logotipo da Brayleys Cars - Brayley KIA Dunstable

Resposta da Brayleys Cars - Brayley KIA Dunstable

Hi Mitchell, We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

Avaliado com 5 de um total de 5 estrelas

Fantastic service

24 de março de 2026
Avaliação não solicitada
logotipo da Brayleys Cars - Brayley KIA Dunstable

Resposta da Brayleys Cars - Brayley KIA Dunstable

Hi Tracy, We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

Avaliado com 5 de um total de 5 estrelas

Kia Soul Purchase

Excellent attention from the enquiry to the purchase our sales guy Pete Deans helped on the selection and looked after us fantastically.

2 de abril de 2026
Avaliação não solicitada
logotipo da Brayleys Cars - Brayley KIA Dunstable

Resposta da Brayleys Cars - Brayley KIA Dunstable

Hi Mark, Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.

Avaliado com 5 de um total de 5 estrelas

Very professional

Herman kept me up to date with everything during the process and was very thorough

31 de março de 2026
Avaliação não solicitada
logotipo da Brayleys Cars - Brayley KIA Dunstable

Resposta da Brayleys Cars - Brayley KIA Dunstable

Hi Nicole, Thank you for your review, we are very happy to hear of your positive experience! Please don't hesitate to reach out if there's anything else we can do for you.

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