Lux Coffee Maker bought at Williams Sonoma never worked correctly and progressively got worse. Have attempted many times to get help from Breville and finally agreed to return to service center for re... Ver mais
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Veja o que dizem as avaliações
Blender broke after 8 months, purchased off Amazon so I’m aware I needed to go thru them which proved hard so approached Breville under the consumer act and actually just under goodwill. Absolutely ho... Ver mais
Extremely disappointed with Breville. We received a brand-new steam generator iron as a wedding gift, and it has been completely non-functional straight out of the box. The water pump makes no... Ver mais
I should have read this page before I bought my Breville Halo Flexi Air Fryer. As many others here, my appliance broke just 3 months after the end of the warranty. I reached out to support and was sim... Ver mais
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Poor poor poor lasted 2 months the…
Poor poor poor lasted 2 months the original lasted around 6 years poor materials but I think they know this mixer connector failed and worn down so don't work
DONT BUY THIS PRODUCT
Rejected by the Breville Website
I tried to leave a very review of the new Breville Sandwich Toaster that I bought, both of my reviews were rejected by the company. Now I wonder why they wouldn’t allow a completely honest review of my experience, I’ve listed the review
Important Please Read
In the market for a Toasted Sandwich maker, like a deep filling, you would be attracted to this machine, after all Breville have been making these for quite some time so it should be a safe bet. Well it's not, it has a massive design flaw. You can remove the hot plates for ease of cleaning but that's when you find out the fundamental flaw. As it doesn't seal very well when the filling gets hot it leaks, the removable hot plates are not sealed so all the liquid/cheese/filling seeps under the lower plate and onto the heating element, it burns, it gets stuck, it's a nightmare to clean. You will spend far longer cleaning this device than any fixed hot plate toaster. It's too late for me, l've bought the stupidly thought out toaster. I do find it amazing that such a design flaw ever got into production.
Zero stars if I could
Zero stars if I could. I was given a brand-new water boiler and after a few uses I accidentally switched it on without water in it. It did not cut out as I might have expected, but evidently heated to the extent that it fused internally instead making it unusable. On contacting Breville, they told me that it was made five years ago so they wash their hands of it - zero customer service for this appliance, but I was offered 10% reduction on a new one (which they can shove - as if I would spend money with such a company!). Absolutely disgusted with this 'throw-away' attitude and I recommend avoiding this company in future if you appreciate proper old-fashioned service. You won't get it from Breville.
Really leaky iron
I bought a Breville iron in June and if you select the steam setting it just soaks your clothes with water which leaks out of the sole plate & the reservoir.
I bought a steam iron and I expect to have a steam iron that I can use .
It is the worst iron I have ever bought !
The online warranty form wouldn’t accept and upload my photos & video.
Called them yesterday morning as soon as they opened and I’m still waiting for the email they promised to send me !
No response to message sent 14 hours ago either .
Breville awful company and worse customer service
DO NOT BUY from this company! I have a £400 breville barista max machine, that the 50p silicone gasket that seals the water tank to the machine has split making water run straight out of the tank. In the instructions it says call customer service to order replacement parts. I had the unpleasant experience of talking to Jacob who was bordering on rude and his only statement was that breville do not sell spare gaskets for their machines. That in itself is ridiculous to throw away a £400 machine for a 50p gasket which must be one of the common issues as it is stretched every time the machine is filled with water is quite frankly the sign of a company that does not care about its customers.
Disgraceful company.
Disgraceful company.
Bought Barista max pro from currys,I voiced my concerns abut this product with no solution from the shop and then again with breville,the Machine worked sufficiently for about 6 months and again i reached out to both breville and currys about the machine not being fit for purpose the burrs were now not working and machine was 2months out of warranty .Now i have a machine that cost 550 euro and broken grinder
Bought a Breville halo flexi air fryer…
Bought a Breville halo flexi air fryer 28th July, unpacked and found a perfect location followed all instructions to the letter, looking forward to some airfried food, unfortunately it would not start, tried everything, my wife and daughter tried to make it start.... no joy.
Always believed Breville to be a good value quality product.... not anymore
Product returned next day for full refund..
Sorry Breville u shot yourself in the foot here.
DANGEROUS TO USE!
The breville one cup has given me an ELECTRIC SHOCK!!!
I previously phoned breville to complain that after 10 months use this machine occasionally has an electrical buzzing noise. The man I spoke to told me to video it happening!
Ludicrous I thought. Used it twice more and when I pressed the button to heat the water I received a hek of an ELECTRIC SHOCK!
Useless blender
Hot cup 2 failed inside 12 months…
Hot cup 2 failed inside 12 months contacted breville and told me to go to retailer won't be buying breville again
Breville Hot cup DONT BUY
Hot cup
DO NOT BUY
Bought two and both failed because of a 50pence spring which Breville won’t recognise or provide parts or a solution, we have bought two of these machines both failed the same way so unless you only want one for 12 months DONT BUY FROM BREVILLE yet again corporate profit over customer satisfaction shame on you Breville
All I want is a toaster that works.
What is wrong with these companies, We decided on a 4 slice toaster at the beginning of the year so bought a Delonghi toaster in January, had to take it back to Argos in March as it had ceased to work so plumped for a Breville. Took the Breville back today {26th May} as that too packed in this morning and swopped it for a Russell Hobbs.
According to the Russell Hobbs reviews it won't be long before I'm back down to Argos with this one.
BREVILLE IRONS
REVILLE IRONS - Terrible product and even worse…
★☆☆☆☆ Terrible product and even worse customer service – AVOID Breville!
Bought a Breville iron thinking I was investing in a reliable brand – big mistake. After just 5 months of light use, water started leaking straight out of the bottom of the iron, making it completely unusable. Not only is this unacceptable for a supposedly quality product, but it’s also a safety hazard.
Tried to contact Breville for a replacement and was met with zero help and terrible customer service. They flat-out refused to provide a replacement or even acknowledge the issue. It’s clear they don’t stand behind their products or care about their customers once they’ve taken your money.
Absolutely disappointed – I’ll never buy from Breville again and will warn others to stay far away. Save your money and choose a brand that actually supports its customers when things go wrong
Breville = Built in Obsolescence
I bought a Breville Kettle which ceased to function just 20 days after the 1 year warranty ran out. This shameful and wasteful manufacturing procedure is called built in obsolescence. Breville do this in an effort to get you to go out and spend your hard earned cash on another Breville product. But all they are doing is ensuring that savvy consumers will never buy anything with the name Breville on it again as long as they live.
Don't ever buy any products from Breville as you will just be taken for a ride. Breville have no respect for their consumers, and no respect for the Earth. jmb
NO REPAIRS - AVOID
I’ve had a Breville coffee machine for almost two years now. It cost me over £500, but now it’s leaking from the group head. I contacted Breville to arrange a repair, but I was shocked to discover that they don’t have any repair options. Instead, they offered me a 30% discount on a new unit. Needless to say, I will never buy from this brand again and strongly advise everyone else to avoid this company.
BEWARE HOT WATER NOT RELIABLE
I bought a breville hot water dispenser VKT124 is just over 2yrs old and it does not dispense the full amount of water as it did when new.
I have fully descaled and cleaned it with no success.
Not the quality I would expect from Breville.
Absolutely terrible company
Absolutely terrible company, I ordered a pram set in chocolate and received grey.ot was so flimsy and not suitable for a newborn baby at all.
Took two months for it to be collected and for my money back.
I really would never order anything from here again and will not be recommending to others
Single cup water heater
Contacted customer service about single cup water boiler not switching off and overflowing raising a serious scald risk. After several emails finally suggested l return the item to be examined and said it could take up to 30 days. No good to me , what do l do without it , oh yes , buy another kettle ....disgusting service . More of a dangerous occurrence than a malfunction in my opinion.
Don't buy from breville they will just…
Don't buy from breville they will just try and pass the buck too amazon then amazon will do the same shocking customer service
Breville Forces You to Buy a New £60 Kettle for the Sake of a Tiny Button!
We really like using our Breville HotCup VKJ318 - it was a great product, and as someone with disabilities, it made life much easier. But when the start button wore out (a small, detachable plastic piece), I discovered something shocking: Breville doesn’t sell spare parts for it.
Instead of offering a simple replacement for a part that is clearly designed to be removable, they told me my only option was to buy a whole new unit - for around £60! Their "gesture of goodwill"? A £10 discount - even though I could buy a new one elsewhere for £55.
Breville made me think they were going to help - by asking for photos, proof of purchase, and even my shipping address - only to turn around and say ‘Sorry, out of warranty, buy a new one.’ Why waste my time if they had no intention of fixing the issue? Just another company that would rather force you to buy new than offer simple, cheap spare parts."
To make things even more frustrating, the button is clearly designed to be replaced - it has a guide piece to align it and slots where it fits in perfectly. But instead of selling a simple spare part, Breville forces you to replace the whole machine. Why manufacture it this way if they won’t support repairs?"
I reached out to Breville’s CEO, Jim Clayton, hoping for a reasonable solution, but the company flat-out refused to do anything. It’s disappointing that a brand this big is actively encouraging waste, environmental harm, and unnecessary spending rather than providing basic, affordable spare parts.
If you're considering buying a Breville product, be aware: when a tiny part breaks, they expect you to throw the whole thing away and buy another.
Avoid them if you care about customer service, sustainability, or basic fairness.
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