Breville Avaliações 

I bought a coffee machine last year and the milk frother is not working good now. I contacted the customer service and they answer that unfortunately they cannot help me in anyway because I’m not in uk I’m in Ireland. It’s a terrible service and the machine is expensive for what it is! I don’t recommend the brand. Super disappointed

I bought a Kettle and Toaster combo in May. It wasn't particularly cheap. Straight away the toaster was terribly designed. Pushing the lever down tips the whole toaster. Then they have made it so you can only use the right hand side of the toaster before you can use the left. This just reduces the lifespan of the toaster. Then finally, the pop up mechanism gets stuck leading to toast that is impossible to remove without jamming a fork or knife into the internals to pry it out. What a load of rubbish. Out to buy a new toaster today and it will never be breville, even asda own value range is superior and a fraction of the cost!

Bought a range of matching toaster, kettle and microwave 2 years ago.
Toaster and kettle are in okay condition but the microwave is dropping to bits.
Only tend to use it 3/4 times a week and it's cleaned regularly but the inside is full of rust and you now have to press the door in to make sure it works.
When we contacted customer service, they said they no longer hold the licence for the product and, therefore, the retailer would honour the warranty. When we contacted the retailer, they said the product was out of warranty.
On the whole, really not impressed, particularly given how quickly it has disintegrated.

Wow what an incredible company. I bought a mixer from them on 2013, but so stupidly melted the bottom of the bowl (don't ask!) Called Breville Customer Services. Spoke to Jakub who managed to locate a replacement AND sent it to me for free!!

I have bought 2 of the impressions range 1 for use and 1 for spare , both broke on the bottom switch within 2 years ..not impressed wit impressions

Fed with electric kettles only lasting a year or two thought I'd give Breville a go. Bought a stainless steel jug kettle from Breville's outline collection; lasted 2.5 yrs with normal use for two people. What really annoys me is not being able to replace elements as you once could. Obviously they want to sell new kettles not repair old ones. Off to try another brand it certainly won't be Breville.

I recently bought a breville coffee machine. When I got it home I found a simple but vital part was missing, a short length of plastic tube. Because it was a recently discontinued model it was the last in the shop so I knew I couldn’t get the part via the store. Breville’s website however, claims a commitment to supplying spare parts in its support of the right to sustainable repair and renew rather than throw away and replace. But I was told they were out of stock of the part and could not help me. So their commitment to sustainability is a myth; they cannot even supply a simple piece of plastic tube. If I return the machine to the shop I will get my money back but that isn’t the point. If I do that, this brand new, otherwise serviceable machine will be thrown away. I don’t want that to happen so I will try to find a suitable piece of tube elsewhere, even though I shouldn’t have to.

Only had the toaster for a few weeks and it now keeps tripping my electrics. Very cheap and poorly made.

Bought a glass kettle before lockdown at a holiday home. went to use it and it has a crack, Breville say out of its warranty and cant help.

AVOID ANY BREVILLE PRODUCT - NOT FIT FOR PURPOSE AND NOR IS THERE CUSTOMER CARE. MORE LACK OF CARE

DO NOT BUY BREVILLE

I got gifted a breville water kettle from my partners mum we only had it a couple of months and it started leaking I was worried that it could electric shock someone in our home so I contacted breville only for them to say they can't replace the kettle even though its faulty and they even said do not use our kettle if it is leaking as it is dangerous so what we suppose to do it was a gift ?

Was gifted a toaster and kettle set one Christmas since our old one was looking tired and we requested a new one to go with our newly decorated kitchen. I'd give 3 stars for the toaster since this still serves us well almost 2 years later but the kettle leaked about 2 weeks in and when emailing breville they just didn't care to try & sort it out. So we thought it must just be the unlucky faulty 1 in the batch and purchased exactly the same one since we liked the look and colour etc. But exactly the same issue about 4 months down the line. So we had decided after the lack of customer service the first time we'd just stay clear of breville from here on and purchase other brands in future. Pity, because some of the stuff looks real nice.

Purchased one of your toasters Breville ITT2001 2 Slice Toaster - Stainless Steel. When we tried to use it with a standard slice of bread the bread would not go fully down. The device did not seem to have a fault but was clearly not stuck. The design is not allowing it. This meant a section of bread was left outside the heat range. We of course returned it, but were accused of using it (duh!) how else do you know a slice of bread wont go fully in. Warburtons BTW your bread is too large. Do not buy this product!!!!!!!

Brought a hot cup from Argros but it just splatters the water out,contacted Breville but because had not used it from new waiting filter system did not want to know. Amount of water in mugs changes each time .They asked for info which I sent but said now out of date not know how long Argos had in stock.
Really Poor Customer Service

Breville Barista Express purchased 15 months ago.

Steam Ring has broken twice. Local distributor in Singapore seems to never have stock, Breville Australia unwilling to help, extremely slow in responding: my request on April 2, 2021, was answered on July 1st, three months late!

Out of 15 months, the machine has now been broken about 5 of those, with no one seemingly willing or able to help.

Makes great coffee but not much use if keeps breaking and no ability to get spare parts. Have tried OEM from Amazon / Ali - doesnt work unfortunately.

In March 2015, we purchased a Cream Collection 1.5 litre jug kettle to match other things in our kitchen. In March 2018 it "died" after just three years moderate family use.
Undaunted, in April 2018 we bought almost exactly the same model (VKJ776) and all seemed fine but in May 2021 the on/off switch suddenly snapped off. Tried to glue it back but without success.
Disappointing if products are being manufactured in such a way that after three years, a seeming built-in obsolescence
comes into effect. Have learned our lesson and will be buying a replacement from ... just about anyone but Breville!

If I could I would give them -1 / This company is a complete facade and they do not provide any customer service. Take your money for a faulty product and never reply to you! I got a water fountain from them and after almost 8 months of following up even with their Australian HQ, I did not receive a single reply. I even gave them the option to let me know that they were not interested but they did not even take the time to do that! Stay away at all costs!

Fabulous customer service from Breville. Replaced my water bottle when the top broke off. Thank you Collins

Sadly I have to say how disappointed I was with your customer service, last year we ordered a complete set of kitchen goods (coffee machine, kettle, toaster - all in the beautiful white and rose gold), when the kettle broke I emailed and was told I was unable to get a replacement so it ruins the whole set. Shame as we loved the look and they all work OK (the coffee machine is a little temperamental).

I bought a Breville Impressions kettle in April this year in the one-off sales that Lidl do. After following the instructions to boil before use, I noticed a slight drip at the base of the kettle. On boiling a second time, the drip became more pronounced. It came from immediately below the metal strip below the Breville brand name, but at the front of the kettle.
I returned it for another. But the exactly the same thing happened in the same area, always seemingly after boiling. I returned that one too and took the refund.

Brought a hot cup and was very surprised, hot water in about 20 seconds and you don't have to wait around just put your cup under and it fills it to the perfect level then turns itself off, water is as hot as you woukd get from the kettle, can't believe I wasted all that time waiting for the kettle to boil, would recommend to anyone great item plus looks great too 😁