Britishbathroomcompany Avaliações 

1.184
O TrustScore é 3.5 de um total de 5

3,5

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

We ordered a sink and THEY sent us the wrong sink which was a nightmare as our kitchen worktop was being installed and the sink did not fit!. Made contact by email as their phone lines don’t work and... Ver mais

Avaliado com 5 de um total de 5 estrelas

Recently purchased a Euroshowers Double Corner Wire Basket to replace my previous one as the chrome had started to tarnish (after 6 years). Chose the British Bathroom Company as they less than half th... Ver mais

Avaliado com 5 de um total de 5 estrelas

Great toilet roll holder looked like the picture and am very pleased as I couldn't find this anywhere else as it was sold out with other companies. Delivered fine and was in super condition on ar... Ver mais

Avaliado com 1 de um total de 5 estrelas

Horrible, they didn’t deliver the product and in spite of listing a phone no one answers. Their email is an auto response that no one ever follows up on and their chat doesn’t work on their website.... Ver mais

Detalhes da empresa

  1. Encanador

Informação fornecida por fontes externas variadas

We are a small family business based in Yorkshire and we provide Bathroom and Kitchen items at everyday Low Prices, our pricing is clear and our service is provided by real people giving the personal touch. We can provide bespoke quotations upon request.


Informações de contato

3,5

Bom

O TrustScore é 3.5 de um total de 5

1 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 55% das avaliações negativas

Normalmente responde dentro de 1 semana

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

3,5

Todas as avaliações

(1.184)

225 avaliações nos últimos 12 meses

Escreva uma avaliação
As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 1 de um total de 5 estrelas

Placed an order with this company on…

Placed an order with this company on 4th August (15105). It didn't arrive within specified time, no update from the company. Cancelled the order on the 12th August, via their online system. No refund received. Contacted them via email on 20th August no response received. Tried on numerous occasions to telephone no one answers the phone. Now progressing with the bank. Definitely AVOID THIS COMPANY.

20 de agosto de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Excellent

Really happy with my order and the service received. I ordered a Scudo Muro High riser Basin Tap. The item was excellent quality and delivered quickly. I was kept informed of the progress of the order. Would use again.

22 de agosto de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

This company has exceptional products…

This company has exceptional products and able to source unique items, ordered the Grohtherm SmartControl Concealed shower system with Rainshower SmartActive 310 in Brushed Cool Sunrise and its amazing! Thank you to Sam at British Bathroom company

15 de agosto de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Easy and quick

Easy and quick, purchased a replacement toilet seat and cover for my toilet, came a few days later, well packaged and all in order!

Superb communication, kept me updated throughout. Very pleased.

26 de agosto de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Excellent Customer Service

I accidentally purchased a silver KoGE 4-in-1 Swan Pull Out Spout Hot Water Tap instead of brushed brass. Sam kindly rectified the issue and changed it over with the minimum of fuss, arranging for the silver tap to be collected, free of charge. I can't recommend British Bathroom Company enough. Top team and excellent customer service!

4 de agosto de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Faster than the speed of light

It was easy to find the part I needed on the website and after placing my order the website automatically suggested fixings I might need as well. That was all great, but what was then brilliant was that the order arrived faster than the speed of light. I've not ordered from this company before but won't hesitate to do so again.

26 de agosto de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Are they even there? No sign of human activity, no refund..

Placed an order for a product that was supposed to be available/in stock. After trying to call them to double check about my order I realised this isn't looking good as there was no option to get through to anyone and so I requested to cancel and refund.
Never received any human-written reply from them, just automated email informing about a refund that yet hasn't arrived (it is 25.08.2026 today!)

(Order #14483 (WEB14483) placed 21.07.2026, cancelled same day

21 de julho de 2026
Avaliação não solicitada
logotipo da Britishbathroomcompany

Resposta da Britishbathroomcompany

We’re sorry to see this review, but we do need to clarify a few points.

Since your order was placed, there have been at least four separate email responses from our team. You also contacted us regarding the availability of another item, and this enquiry was responded to as well.

We completely understand your frustration that the original item was unavailable and that you therefore chose to cancel the order. However, it is not accurate to suggest that there has been no human contact or response from us.

Your cancellation was processed, and we have also responded to your subsequent correspondence regarding the refund.

We are always happy to accept criticism where we have fallen short, but we would ask that reviews reflect the communication that has actually taken place.

Kind Regards

Sam

Avaliado com 1 de um total de 5 estrelas

It’s a scam!

It’s a scam!! I haven’t received the product or my refund, and it has been almost two months. There is also no reliable way to contact them.

20 de julho de 2026
Avaliação não solicitada
logotipo da Britishbathroomcompany

Resposta da Britishbathroomcompany

Hi Marina,

We’re sorry to hear about your experience.

Please could you reply to our request for further information with your order number and details, so we can identify the order and get this resolved for you as quickly as possible.

Avaliado com 5 de um total de 5 estrelas

Excellent experience

I was looking for an orange toilet seat to add a bit of excitement to our bathroom, and found what I wanted, a Euroshowers Orange Soft-Close Toilet Seat. Product information was clear, and delivery was prompt enough. I'm very happy with my purchase.

15 de agosto de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Bathroom toilet and towel holder by k-vit

After having our bathroom fitted we ordered the matching toilet and towel holder . We were very impressed with the delivery competative price with the products. Would certainly order from you again . Thank you.

22 de agosto de 2026
Avaliação não solicitada
Avaliado com 4 de um total de 5 estrelas

Excellent value

Ordered a wall mounted bathroom cabinet. After a little misunderstanding regards the courier, all was resolved quickly after a short email. It then arrived at the promised time, delivered with care and at a decent price compared to other outlets. We will certainly consider strongly should we require any further purchases in the ranges they provide.

20 de agosto de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

I made order online 10 days ago since…

I made order online 10 days ago since than I had no communication regarding when I’m getting my order and no one answers the phone no matter how many times you call.
For me this is a fraud company they are good at lowering you through their ok price and once they get your money you will hate the day you ordered anything from them.
Avoid this company completely.

8 de agosto de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Exact order.

Exactly what I required delivered within the timescale and the exact product I ordered from online advertisement.Thanks to all at British Bathroom Company.

13 de agosto de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Replacement soft close hinges

Ordered some soft close hinges for our toilet seat. Found the items really easily on the website using the spares catalogue, items were reasonably priced and came within three days. Easy to fit, good quality and do the job perfectly. Very happy with my purchase and will definitely use the company again.

26 de julho de 2026
Avaliação não solicitada

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