Excellent service! I was struggling to source a specific GROHE 39206000 pan. Sam quickly confirmed they had one physically in stock, gave me an accurate delivery timescale & was very helpful. I ord... Ver mais
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Veja o que dizem as avaliações
We ordered a sink and THEY sent us the wrong sink which was a nightmare as our kitchen worktop was being installed and the sink did not fit!. Made contact by email as their phone lines don’t work and... Ver mais
Horrible, they didn’t deliver the product and in spite of listing a phone no one answers. Their email is an auto response that no one ever follows up on and their chat doesn’t work on their website.... Ver mais
Recently purchased a Euroshowers Double Corner Wire Basket to replace my previous one as the chrome had started to tarnish (after 6 years). Chose the British Bathroom Company as they less than half th... Ver mais
Detalhes da empresa
Informação fornecida por fontes externas variadas
We are a small family business based in Yorkshire and we provide Bathroom and Kitchen items at everyday Low Prices, our pricing is clear and our service is provided by real people giving the personal touch. We can provide bespoke quotations upon request.
Informações de contato
Clifford Street , BD5 0DT , Bradford, Reino Unido
- 01274 732933
- sales@britishbathroomcompany.co.uk
- www.britishbathroomcompany.co.uk
3,5
Bom
1 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 55% das avaliações negativas
Normalmente responde dentro de 1 semana
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Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Do not use this company
Ordered a shower riser trim which only arrived after chasing weeks after it should have been delivered. Sadly the trim looked like it had been pulled out of a skip. Packaging ripped open and delivery very poor. Customer Services said they 'may' be able to send another but I opted for a refund which has never arrived, even after chasing on emails that are not responded to. Untrustworthy and terrible supplier that believes it can take your money without redress! I would advise against using.
21 de abril de 2026
Avaliação não solicitada
Resposta da Britishbathroomcompany
We are genuinely sorry to hear about your experience and appreciate you taking the time to leave feedback.
Firstly, we apologise for the delays experienced with the original delivery, and then again with the condition the item arrived in. This is certainly not the level of service we aim to provide.
Having reviewed the matter today, the delay with the refund was unfortunately caused by our system showing the item as pending return back to us. As we have now confirmed the damaged trim is to be disposed of rather than returned, the refund has been processed in full today.
We also apologise that communication was not as prompt as it should have been throughout the process. Whilst we appreciate your frustration, we would like to reassure customers that this was an administrative issue rather than any intention to withhold funds.
Thank you again for bringing this to our attention and we are sorry we let you down on this occasion.
Terrible waited 9 days no comformation …
Terrible waited 9 days no comformation from yourselves when my item was arriving to me had to ring no apology from the person on the other end of call & surprise surprise item was sent out next day will not be using again
30 de abril de 2026
Resposta da Britishbathroomcompany
Hi,
We are sorry to hear you were disappointed with your experience.
Whilst we fully accept there was a delay with your order, we do feel your comments regarding there being “no apology” on the call may be somewhat unfair, as our team do always aim to apologise and assist where delays or issues arise.
We are pleased however that once the matter was brought to our attention, the order was immediately upgraded and dispatched on a next day service to resolve the issue as quickly as possible.
As a gesture of goodwill, we have also refunded your £5.99 delivery charge.
We apologise again for the inconvenience caused and appreciate your feedback.
Excellent service
Very helpful in identifying the correct product, posted quickly, good communication & received very promptly. Thank you.
24 de abril de 2026
Awful
Ordered on 12th March, had to chase 5 times on delivery, eventually delievered 16th April, was wrong, had to chase again, eventually receieved the correct product 25th April! It was only a toilet seat!!
24 de abril de 2026
Resposta da Britishbathroomcompany
Hi,
Firstly, we are very sorry for the experience you had with your order.
You are quite right — “it was only a toilet seat”, which probably makes it even more frustrating that it took so long and required multiple follow-ups to get resolved properly. Whilst issues can unfortunately arise from time to time with stock and dispatching, that is certainly no excuse for us getting it wrong on both the initial delivery and the replacement process.
We do appreciate you raising the issue with us, as feedback like this genuinely helps us identify where things have gone wrong and improve processes to help prevent the same situation happening for other customers in future.
We apologise again for the inconvenience caused and appreciate your patience throughout.
Fast
Fast, reliable service delivering the item as ordered
29 de abril de 2026
Avaliação não solicitada
the item out of stock and you can't get your money back
I placed an order #11746 (WEB11746) on April 7th and was told it was out of stock. I rejected the alternative and requested a refund. I sent multiple emails—no response. Only when I threatened a negative review did they confirm cancellation on April 21st, promising a refund in five days. Ten days later—nothing. I followed up again, still no reply. I had to escalate it to my bank. To this day, I still haven’t received the refund. Had I not kept my eyes on every step, I’d have never seen my money. The process was exhausting and extremely disappointing. this is a very untrustworthy company.
7 de abril de 2026
Avaliação não solicitada
Resposta da Britishbathroomcompany
We sincerely apologize for the frustration and inconvenience you experienced with your order and refund process. This is not the level of service we aim to provide, and we completely understand your disappointment after having to follow up multiple times without clear communication.
We regret the delays surrounding the cancellation and refund, and we’re sorry that you felt forced to escalate the matter further in order to receive assistance. Your feedback has been shared internally so we can review what went wrong and improve both our response times and customer support processes moving forward.
We appreciate you bringing this to our attention and again apologize for the overall experience.
Great service and customer care- really…
Great service and customer care- really tried to help. Excellent communication. Good quality products.
28 de abril de 2026
Five star experience!
I’ve ordered everything through Sam. He was extremely helpful right from the start, I just told him the measurements of my bathroom and he worked out the rest! This made the whole experience of buying my bathroom stress free. The delivery was prompt and I was always kept up to date with everything. Would recommend buying with Sam to anyone!
13 de abril de 2026
Avaliação não solicitada
Delayed delivery
My order wasn't processed properly but once it was, it was sent express delivery to make up for the delay. Much appreciated.
3 de maio de 2026
Avaliação não solicitada
Poor customer service
Order a radiator, heard nothing about delivery for 2 weeks. Phone the company, they said it was in stock so no idea why it wasn't sent out. Delayed my project. Sent radiator, and a few days later it was delivered to the wrong address. Project delayed further. Eventually sent out another radiator. Company very apologetic and said they would give me a partial refund, but never did. Emailed to ask them if they were going to give me a partial refund - no response to email. All in all, pretty shambolic experience in terms of the order not being sent out, delivered incorrectly and then not being true to their word with a partial refund. I'd strongly recommend avoiding this company if you can find an alternative. Very unsatisfied customer.
Order Reference: 10968 (WEB10968)
26 de março de 2026
Avaliação não solicitada
Resposta da Britishbathroomcompany
Thank you for your feedback, and we’re very sorry to hear about your experience.
This certainly doesn’t reflect the level of service we aim to provide, particularly with the delays, delivery issues, and the lack of follow-up regarding the partial refund.
We would very much like to investigate this further and get things resolved for you. Unfortunately, we’re unable to locate an order under the name provided, so we’d really appreciate it if you could contact us directly with your order details. This will allow us to look into exactly what went wrong and ensure the matter is properly addressed.
Please get in touch with our customer service team at your convenience
Terrible experience waited 9 days for…
Terrible experience waited 9 days for my item then had to phone only to be told that it was going to be sent out that day no apology or anything no contact won’t be using again
20 de abril de 2026
Avaliação não solicitada
Resposta da Britishbathroomcompany
Thank you for your feedback, and we’re sorry to hear about your experience.
We completely understand your frustration with the delay and the need to chase for an update. This isn’t the level of service we aim to provide, and we apologise that you were left feeling this way.
While we would expect that an apology was given during your call, it’s clear that this wasn’t conveyed in a way that reassured you, and for that we’re very sorry. We’ll take this on board to ensure our communication is clearer and more proactive going forward.
Thank you again for your feedback, it’s appreciated and helps us improve.
Great items competitive pricing…
Great items competitive pricing delivery communication could be better but overall would recommend 👍🏻
24 de abril de 2026
Charged extra after 2 weeks!
Purchased a valve online only to receive an email almost 2 weeks later saying the price was wrong and they needed to charge me an extra 50%. Even if it was a genuine error I would never do that. Didn’t even offer free postage or anything just an apology. I’d never run even a small business like that. If you can’t absorb an extra 20-30 quid because of your own screw up then probably best to wind things up now. Won’t use again.
24 de abril de 2026
I ordered a set of bib taps
I ordered a set of bib taps, they arrived quickly, they were very well packaged, good value and they look great - the best looking bib taps i could find online. I’d definitely order from this company again.
10 de abril de 2026
Avaliação não solicitada
A good company to buy from
A good company to buy from, with a good range of products all competitively priced. Knowledgeable technical staff and very helpful sales staff. In particular if something is unfortunately damaged during delivery their response is excellent, with an immediate replacement. I would definitely recommend…
2 de abril de 2026
Package arrived on time and exactly as…
Package arrived on time and exactly as described.
18 de abril de 2026
Avaliação não solicitada
Inferior replacement
Product received was a lightweight cheap plastic toilet seat, not an OEM Imex replacement.
19 de abril de 2026
Avaliação não solicitada
Resposta da Britishbathroomcompany
Thank you for your review.
We’re sorry to hear that you’re unhappy with the toilet seat received. However, we would like to clarify that the seat was ordered directly from IMEX specifically for this range, and as such, it is not possible for you to have received a non-OEM product.
We also note that you have not contacted us directly regarding this matter. Had you done so, we would have been more than happy to look into this for you and work towards a resolution.
If you are still experiencing an issue, please get in touch with us directly so we can assist further.
Great service and quick delivery
Great service and quick delivery - Thank you
14 de abril de 2026
Avaliação não solicitada
Excellent service and value for money
Excellent service and value for money
16 de abril de 2026
Avaliação não solicitada
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