British Retro Avaliações 

364
•
O TrustScore é 4.5 de um total de 5

4,4

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

British Retro is absolutely amazing! Bought a 50’s swing dress with petticoat and jewellery! Delivered to Guernsey was so fast and the dress is very very good quality! I will have to have the dress ta... Ver mais

Avaliado com 1 de um total de 5 estrelas

I have asked them almost a year now to start shipping to Europe again. They blamed customs issues...I order from the UK all the time with no issues. Their website says shipping worldwide, false advert... Ver mais

Avaliado com 5 de um total de 5 estrelas

I absolutely love British Retro! I have purchased several dresses and they are so beautiful and high quality! Dress arrives very quickly! Shipping cost is reasonable too which is a big plus! Size ch... Ver mais

Avaliado com 5 de um total de 5 estrelas

I am absolutely delighted with my dresses from British Retro. I purchased the beautiful Dee Dee dress in Porcelain Blue, which I wore for my daughter’s baptism, and the gorgeous Suzi Q navy flor... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Compras e Moda

Informação fornecida por fontes externas variadas

British Retro - vintage inspired clothing, unique retro clothing, retro dresses,vintage dresses, retro clothing, and much more are available to buy online.


Informações de contato

4,4

Excelente

O TrustScore é 4.5 de um total de 5

364 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 62% das avaliações negativas

Normalmente responde dentro de 24 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,4

Todas as avaliações

(364)

68 avaliações nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Beautiful swing dress

Bought a beautiful swing dress and petticoat last year , final got to wear it to the races this year. Comfy, light weight , well made . Delivery was quick and packaged well . I asked for advice on the style and colour of a hat which they kindly offered to go with the dress . All in all a pleasant online shopping experience, beautiful dress and petticoat, had a few Marilyn Monroe moments with the skirt which had us all laughing and giggling. I felt fab and had a few nice compliments , a different look to all the other dresses and outfits on show

14 de junho de 2025
Avaliação não solicitada
logotipo da British Retro

Resposta da British Retro

Hi Lorraine,

Thank you so much for your lovely review! We’re absolutely thrilled to hear you finally got to wear your dress and petticoat to the races it sounds like such a fun day, Marilyn Monroe moments and all! 😊

Thank you again for your kind words and support, it truly means the world to us.

Much love,
The British Retro Team x

Avaliado com 5 de um total de 5 estrelas

Amazing dresses that fit perfectly

Amazing dresses that fit perfectly, I cannot recommend these enough, the quality supases all the others on the market.

26 de maio de 2025
Avaliação não solicitada
logotipo da British Retro

Resposta da British Retro

Hi Debbie,

Thank you so much for your kind words! We’re absolutely thrilled to hear that you love the fit and quality of our dresses. Your feedback means the world to us and makes all the hard work worthwhile. 💕

All the best
British Retro

Avaliado com 5 de um total de 5 estrelas

Birthday dresses

I ordered 2 dresses (to decide, which one fits better regarding to the real colour, sizing and pattern). Sadly (for my purse) to say, none will be returned :o)))
They fit like a glove. I appreciate the craftsmanship, relatively short delivery time (abroad - to Czech republic). You can also find variety of prints and colours on the website, so everybody can have their pick. For the customers - I'd recommend to read the sizing guide very carefully, as most of the dresses are cotton with very little elastane and would not give way (personally I'm used to wearing clothing more stretchy, so I had to take bigger size than usually). For the shop - it might be useful to place somewhere on the website, that they did not pay the VAT within the price, the shop is unable to give an IOSS number (this could help with quicker customs processing in EU). I'll definitely come back in future. Recommend to everyone! :)

16 de maio de 2025
Avaliação não solicitada
logotipo da British Retro

Resposta da British Retro

Hi Martina,

We’re absolutely delighted to hear that both dresses were keepers and that they fit you perfectly.

We really appreciate your feedback and we’re glad our sizing guide helped guide your decision.

Thank you for your kind recommendation!

Warmest wishes,
British Retro

Avaliado com 4 de um total de 5 estrelas

Beautiful underskirt but sadly it…

Beautiful underskirt but sadly it didn’t work with the dress. I tried to start a return and it stated the item can not be returned. The web site is a little glitchy and on first attempt gave the impression that a return could not be done. After the company contacted me I tried again. Success! Thanks for contacting me. I shall be off to the post office today.

1 de maio de 2025
Avaliação não solicitada
logotipo da British Retro

Resposta da British Retro

Hi Beckie,

Thank you for your updated feedback, we’re really glad to hear you were able to process the return successfully in the end!

We’re sorry for any initial confusion with the returns system and appreciate you giving it another go. If you need any further help along the way, please don’t hesitate to get in touch.

Kind regards,
British Retro

Avaliado com 5 de um total de 5 estrelas

Returning customer

Returning customer, not just because of the quality of the clothes, but because the service is always prompt, efficient, and with good communication.

Would definitely recommend.

9 de maio de 2025
Avaliação não solicitada
logotipo da British Retro

Resposta da British Retro

Hi Steve,

Thank you so much for your lovely feedback! We’re absolutely delighted to hear you’re happy with both the quality of our clothes and the service you’ve received.

It means a lot to us to have returning customers like you, and your recommendation truly means the world.

Kind regards,

Team British Retro x

Avaliado com 4 de um total de 5 estrelas

A happy customer 😊

After my first order was disappointingly cancelled I decided to try again. I have to say that response to emails was very good and I was very happy when my second order arrived very quickly. The quality is exceptionally good and I will definitely be ordering again

21 de abril de 2025
Avaliação não solicitada
logotipo da British Retro

Resposta da British Retro

Hi Julie,

Thank you so much for giving us a second chance, we’re truly grateful! We’re sorry your first order didn’t go as planned, but we’re so pleased to hear that your second experience was a positive one and that you’re happy with both the service and the quality.

With love,

The British Retro Team x

Avaliado com 5 de um total de 5 estrelas

Through no fault of British Retro but…

Through no fault of British Retro but through the fault of Royal Mail my dress and underskirt arrived late. I had several email conversations with Belle at British Retro, she was extremely helpful.
After a few days my parcel arrived and I was delighted with the quality of my dress and underskirt.
I was also very pleased with how Belle supported me with my order throughout.
I would definitely use British Retro again.
Rose Dacey

11 de abril de 2025
Avaliação não solicitada
logotipo da British Retro

Resposta da British Retro

Hi Rose,

Thank you so much for your lovely review, Rose! We’re so sorry again for the delivery delay, but we’re absolutely delighted to hear that your parcel arrived safely in the end and that you were happy with the quality of your dress and underskirt. Belle will be so pleased to know her support made a difference.

With love,

The British Retro Team x

Avaliado com 5 de um total de 5 estrelas

Fab Quality and Friendly Customer Service

The quality of the dresses are amazing and the customer service received is top notch.
I recently had something not quite right with an order and it was sorted super quickly and without a fuss and with real care.
Will always get my occasion dresses from here because they're just amazing!

16 de abril de 2025
Avaliação não solicitada
logotipo da British Retro

Resposta da British Retro

Hi Becci,

Thank you so much for your kind words! We’re delighted to hear how much you love the quality of our dresses and that our team could quickly and thoughtfully resolve your recent issue. It truly means the world to us to have your loyalty.

With love,

The British Retro Team x

Avaliado com 5 de um total de 5 estrelas

I couldn’t recommend this brand more

I couldn’t recommend this brand more! The dresses and products are of outstanding quality—beautifully made with true-to-size fit. Customer service is consistently excellent, making the whole experience smooth and enjoyable. Highly recommend to anyone looking for reliable quality and great service!
This product is perfect for my Retro photoshoot.

13 de abril de 2025
logotipo da British Retro

Resposta da British Retro

Hi David,

Thank you so much for your wonderful review! We’re over the moon to hear how much you love the quality and fit of our pieces, it truly means a lot to us. We’re also so pleased to know our customer service helped make your experience a smooth and enjoyable one. Best of luck with your retro photoshoot, we’d love to see the final look!

With love,

The British Retro Team x

Avaliado com 5 de um total de 5 estrelas

Simply Stylish..

Could not recommend more highly this business! Great quality product and Customer Service. Sizing true to details. Felt a million dollars and received so many compliments. Thank you and I will be back x

29 de março de 2025
Avaliação não solicitada
logotipo da British Retro

Resposta da British Retro

Hi Sharron,
Thank you so much for your lovely review! We’re absolutely thrilled to hear how happy you are with your purchase and that you felt a million dollars, exactly how it should be! Your kind words mean the world to us.
With love,
The British Retro Team x

Avaliado com 5 de um total de 5 estrelas

Great customer service

Great customer service, and the dresses and products are of high quality and are very well made. Belle and her team have been incredibly helpful. I have no hesitation in recommending this brand.

4 de abril de 2025
Avaliação não solicitada
logotipo da British Retro

Resposta da British Retro

Hi Laura,

Thank you so much for your kind words! We’re absolutely thrilled to hear that you’re happy with both the quality of our pieces and the service you’ve received. Belle and the team will be so pleased to know their efforts made a difference. Your recommendation means the world to us.

Warmest wishes,
British Retro

Avaliado com 1 de um total de 5 estrelas

'Customer Service' obtuse - and they suck, big time!

When you buy a brand new dress - especially at elevated prices, you don't expect one of its buttons to fall off the first time of wearing it - whilst it's still on your body! This is what happened. Oh well, never mind. I'll sew on the replacement button - which is what would have happened if I hadn't misplaced it. My bad. Come to put the dress on for the(whole) second time, and I remembered the missing button. Dress put back on hanger for another day. Mood: slight disappointment.
No worries, I'll contact the company and ask for them to send out a replacement
button - either gratis or I'll open my wallet and pay for one.
Well.... what masquerades as 'customer services ' or something alluding to that, could not have been less helpful if they tried. You'd think as a company that purports to sell quality British clothing, they would not sell costly dresses in which the buttons decide to kamikaze at the slightest waft of air. Were they helpful at trying to come to a solution and send me a replacement button? They couldn't be less interested, bordering on rude. Attitude adjustment required, clearly, with a return to a course entitled 'How to Keep Your Customers Happy: Basic Customer Services', strongly advised!
I wouldn't mind, but this was my third purchase from this so-called company. And my last!
Mood: disappointed.
Dress: still on its hanger, not to be worn, feeling forlorn.

1 de novembro de 2024
Avaliação não solicitada
logotipo da British Retro

Resposta da British Retro

Hi Rebecca,

Thank you for taking the time to share your experience with us. We’re genuinely sorry to hear that you were disappointed, and it’s certainly not the experience we want any of our customers to have, especially someone who has supported us with multiple purchases.

We were surprised and a little confused by your comments, as we’ve not received any prior correspondence from you regarding this issue as far as we know. We always aim to resolve any concerns promptly and fairly, and in cases like this, we’re more than happy to send out spare buttons (if available) or even carry out a repair, provided the item was purchased recently.

We would really appreciate the opportunity to make this right, so please do get in touch with us directly at your earliest convenience. We’d be happy to look into this further and assist you in any way we can.

Warm regards,
British Retro

Avaliado com 4 de um total de 5 estrelas

High quality, but size 3 sizes up!

It’s good quality and reliably well made: but the sizing in the last year has got much smaller. I have been buying from here since 2019 and still own all of my collection and it all still fits. I used to get an 8, now I get a 12 or 14. Just warning you so you can avoid disappointment.

3 de março de 2025
Avaliação não solicitada
logotipo da British Retro

Resposta da British Retro

Hi,

Thank you so much for your continued support, we truly appreciate your loyalty and kind words about the quality of our clothing.

If you ever need help with sizing advice before placing an order, we’re always here to help.

Thanks again for your support and for helping us do better.

Warm regards,
British Retro

Avaliado com 5 de um total de 5 estrelas

Great service and product

Great quality dress. Ordered for my graduation, initially received the incorrect dress (similar names and colours of dresses - easy mistake to make) but all it took was one email to correct it. British Retro paid for the return of the incorrect dress and sent the new one which I received 2 days later! Speedy customer service who were so lovely and the dress fits perfectly! (Size 12) Would definitely buy from again!!

12 de março de 2025
Avaliação não solicitada
logotipo da British Retro

Resposta da British Retro

Hi Bea,

Thank you so much for your kind words! We’re thrilled to hear that you were happy with both your dress and the service you received.

We’re glad we could quickly resolve the mix-up and get the right dress to you in time for your graduation. Thank you again for your lovely review and for choosing British Retro.

Warmest wishes,

British Retro

Avaliado com 5 de um total de 5 estrelas

Meet all expectations and would buy…

Meet all expectations and would buy again
Dress & petticoat are as described, the dress is lovely and the petticoat really helps with the volume and is confortable to wear. Size corresponds to site description, overall very satisfied and would buy again :)

11 de fevereiro de 2025
Avaliação não solicitada
logotipo da British Retro

Resposta da British Retro

Hi Cliente,

Thank you so much for your lovely review! We’re thrilled to hear the dress and petticoat met your expectations and that you found everything true to size and comfortable to wear.

Warmest wishes,
The British Retro Team

Avaliado com 5 de um total de 5 estrelas

Quality clothing, great prices

Recently discovered this company and ordered one of their dresses. Sizing was perfect and the quality of the material and finish is amazing. It's so good I've just ordered from British Retro again. If you love the 1950s vibe and quality clothing at a great price, I'd highly recommend you try British Retro

24 de fevereiro de 2025
Avaliação não solicitada
logotipo da British Retro

Resposta da British Retro

Hi,

Thank you so much for your wonderful review! It means the world to us!

Thanks again for your kind words and support.

Warmest wishes,
The British Retro Team

Avaliado com 4 de um total de 5 estrelas

Lovely styles

Have bought a few dresses from this website now and I'm always in love with the styles. I have to knock a star off though as I feel the quality of the dresses can be hit and miss, comparing the first dress I bought to the last one I can see a slight but still noticable decline in quality of the fabric despite the prices rising.

12 de fevereiro de 2025
Avaliação não solicitada
Avaliado com 4 de um total de 5 estrelas

Stressed out after the website experience

Just made my first order, the dress looks amazing, the sign up and 10% off was easy. However the website is a nightmare! Please British retro stop the page jumping back to the first product when backing out of a product. Make the size filters work, and when you add an in-stock product then it jumps to out of stock. Then you have to clear it to select a different size. I’m stressed!

10 de fevereiro de 2025
Avaliação não solicitada
logotipo da British Retro

Resposta da British Retro

Hi Rebecca,
Thank you so much for your wonderful review! We’re so happy you discovered us and even happier to hear that you loved your first dress enough to come back for more. It means the world to us!

Thanks again for your kind words and support

Warmest wishes,
The British Retro Team

Avaliado com 4 de um total de 5 estrelas

Returns not easy but it does work

Their returns system isn’t as easy as some companies and not free postage and I did panic a bit after reading some negative reviews on here regarding returns. But I can report that I did get my refund on a dress (minus postage) and it was within their 14 days as stated. You can only contact them via email, but they do get back to you. If you are sending a dress straight back after receiving it, you might need to give it a day or 2 before you can check the refund on your profile otherwise it shows as non refundable. I think it’s their system verifying that it’s arrived at its destination?
My daughter’s skirt fitted her perfectly and it is nice quality.

7 de janeiro de 2025
Avaliação não solicitada
logotipo da British Retro

Resposta da British Retro

Hi,

Thank you for taking the time to share your experience. We’re pleased to hear that you received your refund within our stated timeframe and that your daughter’s skirt was a perfect fit!

Our returns process is designed to be straightforward and is clearly outlined on the returns form included with your order. Simply submit your return through your account, complete the form, and post it back, just as you would with most retailers. However, if you encounter any difficulties, we are always happy to assist.

As a small independent business that manufactures exclusively in the UK with a focus on ethical production rather than mass production, we are unable to offer free returns. However, we strive to ensure that our process is as clear and efficient as possible.

If you ever need any further assistance, please don’t hesitate to reach out via email. We’re always happy to help!

Best regards,
British Retro

Avaliado com 2 de um total de 5 estrelas

Niet tevreden met aankoop

Ik heb hier een paar leopard handschoenen besteld die er op de website een stuk beter uitzagen dan ze in werkelijkheid zijn. Kwaliteit erg slecht. Handschoenen vallen erg klein (ik heb geen grote handen).
Spijt van de aankoop. Erg jammer

28 de janeiro de 2025
Avaliação não solicitada
logotipo da British Retro

Resposta da British Retro

Hi,

Thank you for your feedback. If you are unhappy with the gloves, you are welcome to return them for a refund in line with our returns policy. We haven’t received any emails from you regarding this issue. If you’d like to discuss a resolution, please feel free to contact us directly, and we’d be happy to assist you.

Best regards,
British Retro

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