Very happy with British Retro Customer Service!Lovely Belle sorted out very quickly the problem with a belt of the skirt I bought from British Retro, the replacement was sent immidietly! I love all d... Ver mais
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Veja o que dizem as avaliações
British Retro is absolutely amazing! Bought a 50’s swing dress with petticoat and jewellery! Delivered to Guernsey was so fast and the dress is very very good quality! I will have to have the dress ta... Ver mais
I have asked them almost a year now to start shipping to Europe again. They blamed customs issues...I order from the UK all the time with no issues. Their website says shipping worldwide, false advert... Ver mais
I absolutely love British Retro! I have purchased several dresses and they are so beautiful and high quality! Dress arrives very quickly! Shipping cost is reasonable too which is a big plus! Size ch... Ver mais
Detalhes da empresa
Informação fornecida por fontes externas variadas
British Retro - vintage inspired clothing, unique retro clothing, retro dresses,vintage dresses, retro clothing, and much more are available to buy online.
Informações de contato
The Crescent, HP13 6JY, High Wycombe, Reino Unido
- www.britishretro.co.uk
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 62% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Worse experience from a clothing…
Worse experience from a clothing company to date. The sizing is off on everything then when you check the size chart still that's wrong. I was fat shamed by two of the customer service team after following guidance to not size up or down. Then refused a refund well thankfully PayPal overturned this.
I will no longer be buying from British Retro

Resposta da British Retro
Dress Is beautiful And true size
Amazing dress! Fits perfectly And colours are beautiful. Purple And Black Is perfect choice. I LOVE THEM!

Resposta da British Retro
OMG girls!
OMG! I order a size smaller, i send it back, i get in 3 days the right size...amazing dress,i was surprised about quality, material ,i'm in love❤️ i can wait to wear it..best site from 🇬🇧 recommend 💯

Resposta da British Retro
How to have my dream Vest
Hi British Retro team
It's with my honest sympathy that I will send you my comments about my received order.
It's a pleasure to have a Company like yours in my wish list to buy. For many reasons !
1st - The professional business lady whom I was in contact with. My dear Belle who always had a qualified and friendly answer to my questions
2nd- During this process I've never, ever felt disrespected! On the contrary, always had a kind and professional reply .
3rd- The following of my parcel everyday updated by your team, in order to let me know all the details.
4rth- but not the least reason, the dress that I received yesterday ( casually on my birthday 🤗🤗) is a wonderful piece of art. It is exactly what I was waiting for, it fits wonderful on me, looks like tailored to my measures. The workmanship is done very carefully, no loose threads, shows how a garment must be done. Congratulations to the Brand and Team.
PS- Sorry for this long message, I'm in textile industry ( agent in Portugal with high quality standards), therefore I know how things must be done.
Thank you ladies for this great experience, highly recommended.
With my kindest regards
Maria
XoXo

Resposta da British Retro
My most favourite brand
My most favourite brand among the vintage brands! I purchased Carmen red rose vintage dress and I am amazed, the colours are beautiful, the fit is true to size chart and the dress is perfect for hot summer days. The dress fits perfectly for a smaller bust. I am a happy returning customer of British retro.

Resposta da British Retro
The dresses I recieved are BEAUTIFUL
The dresses I recieved are BEAUTIFUL. Gorgeous fabric, well made and I love that it’s 100% cotton. The fit is fabulous and the waist sits in the perfect position giving my body a really flattering shape (size 12/14). I feel so pretty in my new dresses, a feeling I haven’t felt for a long time since having my little girl two years ago. I am so pleased I have finally found British Retro and will be purchasing again! Thank you for making me feel like me again. ♥️

Resposta da British Retro
One of the worst experiences I’ve ever…
One of the worst experiences I’ve ever had with shopping a dress. They never let you send back items free of charge, and when you return the item, they only partially refund it after 1 month. In fact, they make you pay for postage twice even if you return the item. Better to shop from reliable online shops. Avoid this place as much as possible

Resposta da British Retro
I have recieved my first dress...and i…
I have recieved my first dress...and i love it...quality is amazing, as is the sizeing...its simply stunning...colour is beautiful...theres so many items i love on British Retro ...and would highly reccomend
Just quality and sooooooo beautiful
I never thought I will be able to wear a 1950 style dess in a size 16. I just tried british retro and I must say the dress is beautiful. Even with a petticoat it makes a fantasic figure. I tried British retro because i wanted to surprise my Husband with a 50 th style weddingdress for our Wedding anniversary. After I received this fabulous Looby Loo Dress I'm even more convinced to look beautiful in this white Dee Dee wedding dress. That will be my next order.The quality and the make is just fantastic

Resposta da British Retro
Just got my package
Just got my package, and everything from the tartan skirt to the heat clutch bag is fabulous! It’s rare to find such quality and care in online shopping. I'm already looking at what to buy next!

Resposta da British Retro
Amazing Outfits, excellent service
I placed an order for beautiful Dee Dee dress in powder blue on Saturday, it arrived Tuesday! Not only was delivery super quick but I was so pleased with the dress, petticoat and a few accessories I ordered. I'm no skinny mini, a 56yr old size 16 (on a good day!) mature lady but, the quality of the fabric and the fit exceeded all my expectations. I'm really looking forward to Goodwood Revival this year. I would definitely buy again.

Resposta da British Retro
Perfection in dress form!! Absolutely stunning!!!
I ordered the black watch tartan swing dress and it is AMAZING! The quality is superb and it flatters in every way. I’m not very confident but in this I feel beautiful. I’m so tempted to get another dress in same style as this one will be worn to death!!!
I also bought the petticoat to go under it and it takes it to a whole other lever and can be worn as skirt in its own right!! Yes, there are cheaper petticoats out there but the quality of this is second to none and didn’t mind spending the money as it’s worth every penny!
BR are a pleasure to deal with and I love the fact they’re a British company.
Thank you so so much as I now have a beautiful outfit for my daughter’s wedding.

Resposta da British Retro
Poor returns service
Two stars for beautiful dresses, however ordering is just not worth it! It is fine if the dresses are OK but returning is costly, a hassle and you wait a long time for a refund.
I ordered two dresses, one of which was faulty. The returns policy is that you only get a refund if they receive the item and the responsibility is yours. So as the only secure way with insurance was special delivery, I paid £9.95, of which only £4.95 was refundable.
I have now waited for 12 days and I have still not been refunded.
I contacted British Retro only to be told this can take 14 days, despite knowing that the item was received the next day through special delivery.
Better off using collectif or other online retailers, as well as these do not have good customer service.

Resposta da British Retro
Refund not received
I placed an order for 2 dresses over a month ago. The ordering and delivery process went well, however the sizing on both dresses was unusual - very big around the hips, very small around the bust. Both were returned, signed for as recommended. As per their T&Cs, I waited 14 working days for my refund to be processed. Even accounting for Easter bank holidays we are now at well over the 14 working day mark, a polite email enquiring about my refund has not been responded to, so I am now at a point where over a month ago I ordered two dresses that didn't fit true to size at all, and am £159 out of pocket.

Resposta da British Retro
Beautiful dresses and accessories
I have purchased a few dresses from British Retro and they are beautifully made and true to size and look just like the ones in the website. The delivery was good keeping me updated on what Time it would arrive. The accessories are really lovely and the petticoat, hat and earrings are beautiful. I received the Dee Dee red satin Jacquard full circle dress today and its gorgeous

Resposta da British Retro
good and quick service evedont hesitaten abroad…
good and quick service even abroad staff are very helpful and reply to emails and queries very quickly i am very pleased with the products bought as yet i haveny bought any clothes but im sure i will and they are probably of good quality. belle replied to mystraight away. i can recommend this site i bought a red handbag which i love and glasses just waiting for the sun to wear them so if you see something you like dont hesitate valerie ahnegård

Resposta da British Retro
Very happy customer
I had my eye on a dress in the sale and kept going back to look at it again. I gave in and ordered it and I'm so glad I did. The dress was half price, amazing quality and it feels so soft on. I got so many compliments wearing it. I will definitely be buying again from British Retro.
Also delivery was quick my dress came in a little bag which I will reuse. Very happy customer.

Resposta da British Retro
Delighted !
This was my first experience with British Retro and I am delighted.
By mistake I purchased the wrong item. That was quickly cleared with the help of most kind personnel. Thank you is in order.
It took several days for my order to arrive (Eastern Europe), though much depends on the customs.
The purchased items are of a surprising quality and sizing was correctly presented, it can be relied on. British Retro dress is now my most favourite one among many. Fits perfectly. It endured a lot of dancing and partying, and got me so many compliments. I will definitely be purchasing it in a different tartan colour combination.
Yes, I can honestly recommend this brand.

Resposta da British Retro
Return polices are not very helpful
Return polices are not very helpful - was told explicitly to wait for two weeks for confirmation of return request as it had to be checked due to it being a small business (else my return would be invalid). No reply. Waited two weeks as I didn't want to void the return and by the time I got in contact with customer service it was too late to return items that follow very odd sizing, not as advertised even if you follow size guide. Review policy and size guide needs to be reviewed for a better customer experience.

Resposta da British Retro
Received my beautiful stone tweed dress
Received my beautiful stone tweed vintage dress and it’s absolutely gorgeous. The quality is outstanding, the fit is perfect which is always tricky to get with online purchases. Super pleased, will definitely be purchasing more dresses from you.

Resposta da British Retro
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