British Retro Avaliações 

365
•
O TrustScore é 4.5 de um total de 5

4,5

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Very happy with British Retro Customer Service!Lovely Belle sorted out very quickly the problem with a belt of the skirt I bought from British Retro, the replacement was sent immidietly! I love all d... Ver mais

Avaliado com 5 de um total de 5 estrelas

British Retro is absolutely amazing! Bought a 50’s swing dress with petticoat and jewellery! Delivered to Guernsey was so fast and the dress is very very good quality! I will have to have the dress ta... Ver mais

Avaliado com 1 de um total de 5 estrelas

I have asked them almost a year now to start shipping to Europe again. They blamed customs issues...I order from the UK all the time with no issues. Their website says shipping worldwide, false advert... Ver mais

Avaliado com 5 de um total de 5 estrelas

I absolutely love British Retro! I have purchased several dresses and they are so beautiful and high quality! Dress arrives very quickly! Shipping cost is reasonable too which is a big plus! Size ch... Ver mais

Detalhes da empresa

  1. Compras e Moda

Informação fornecida por fontes externas variadas

British Retro - vintage inspired clothing, unique retro clothing, retro dresses,vintage dresses, retro clothing, and much more are available to buy online.


Informações de contato

4,5

Excelente

O TrustScore é 4.5 de um total de 5

365 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 62% das avaliações negativas

Normalmente responde dentro de 24 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,5

Todas as avaliações

(365)

69 avaliações nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Every day is Hollywood Glamour Day

I always feel so special when I wear my British Retro outfits. I was even stopped in the street yesterday and complimented on my outfit? When does that happen nowadays??? The tailoring is unbelievable, especially for the price. Brings a bit of Hollywood glamour to my day.

22 de fevereiro de 2024
Avaliação não solicitada
logotipo da British Retro

Resposta da British Retro

We're so grateful for your kind words. It's customers like you that make our job truly enjoyable.

Warmest regards

British Retro

Avaliado com 5 de um total de 5 estrelas

very quick shipping & good quality dress!

i bought a dress for my mums birthday party and it exceeded my expectations! definitely recommend girls x

9 de janeiro de 2024
Avaliação não solicitada
logotipo da British Retro

Resposta da British Retro

Thank you so much for your review and we're glad we could make you feel special for your Mum's birthday

Best wishes

British Retro

Avaliado com 5 de um total de 5 estrelas

Stunning dresses

British retro has been my favourite clothing brand for a while. Whenever I want to feel stylish, classy and feminine I wear one of the dresses from this brand. The fabrics and the styles are always immaculate and I always get many compliments when I wear them. Can’t wait to buy another outfit!

4 de janeiro de 2024
Avaliação não solicitada
logotipo da British Retro

Resposta da British Retro

Thank you for sharing your positive feedback! We're overjoyed to hear that you are happy with your purchase. Your satisfaction is our greatest motivation.

Warm regards,
British Retro

Avaliado com 5 de um total de 5 estrelas

I am so please with my dress

I am so please with my dress. Very good quality, size (14) fits perfectly. The material is such good quality.

I will definitely purchase again.

9 de janeiro de 2024
Avaliação não solicitada
logotipo da British Retro

Resposta da British Retro

Thank you for your kind words! We're delighted to hear that you're pleased with your purchase.

Warm regards
British Retro

Avaliado com 5 de um total de 5 estrelas

British Retro is perfect

Fast delivery, perfect fit - I’m 12-14 and on advice did t size down chose 14 and fits like a glove, great quality and a fantastic design - the added extra of a belt was a nice surprise and finishes the outfit off perfect - will be purchasing more items - very happy 😃

9 de janeiro de 2024
Avaliação não solicitada
logotipo da British Retro

Resposta da British Retro

Thank you so much for taking the time to leave us this wonderful review! We're delighted that you're pleased with your purchase and hope the dress adds a special touch to your occasions. Please don't hesitate to reach out to us for any future needs or inquiries.

Warm regards
British Retro

Avaliado com 1 de um total de 5 estrelas

Prompt Delivery, Disappointing Quality

Just received my order, Dee Dee Purple Dress and petticoat. The order process was good, the parcel arrived in good time, and when expected. Unfortunately the dress and petticoat were literally shoved in indivuidual small plastic bags, and were extremely crumpled and on close inspection one of the seams were not finished off and was open and frayed. In addition the material looks cheap. This was not the quality that I expected as the dress and petticoat was not cheap. Having now read the reviews I will not be going through the refund process, neither will i be wearing it, very disappointed British Retro, your quality control is severely lacking.

5 de janeiro de 2024
Avaliação não solicitada
logotipo da British Retro

Resposta da British Retro

Hi,

Thank you for your feedback and sorry to hear this. Sadly we haven’t received any correspondence from you expressing your concerns, therefore please could you kindly drop us a message and we’d be happy to help. Also as in our policy we accept returns within 28 days of receipt, which is an easy step by step process.

Best wishes
British Retro

Avaliado com 1 de um total de 5 estrelas

Bad quality and not a reputable company

The only reason I am putting this review here is because British Retro have not put up my 1 star review on their own website! I bought the green Tallulah dress but when it arrived I was very unhappy with the quality of the material and the finish - the button holes were barely finished off. But their returns procedure is so complicated I kept the dress and will either donate to charity or maybe wear to a lunch (I had bought it for a wedding but I couldn’t risk the buttons opening or the seams bursting at a wedding!) Will never buy from here again - be warned if an item says “no reviews yet” it probably means no good reviews yet as they do not post negative reviews.

Add on to my review above after getting a response here from British Retro: I did contact you & left a 1 star review based on my honest experience of your dress. You did not reach out to me regarding my review and did not put my review on your website. I certainly do not trust the reviews on your own website as I now know you don’t post the bad reviews!

12 de dezembro de 2023
Avaliação não solicitada
logotipo da British Retro

Resposta da British Retro

We’re truly sorry to hear about your experience with the faulty dress. Our policy indeed allows for the return of any item that doesn't meet our quality standards, and we're here to help facilitate this process. Sadly as you did not contact us and we did not receive any emails requesting a return or replacement we could not assist you, as we would definitely have promptly arranged for a replacement. Our return policy is clearly outlined step by step for the convenience of our customers but we're always happy to help if there is any confusion here too.

If you need any further assistance at all, then please feel free to contact us.

Many thanks
British Retro

Avaliado com 5 de um total de 5 estrelas

Excellent ordering experience!

Dresses were beautiful! I have not found anything like it anywhere and the customer service were superb! I am a customer for life!

7 de dezembro de 2023
Avaliação não solicitada
logotipo da British Retro

Resposta da British Retro

Hi Jamila,

Thank you for your review. We're delighted to hear you had a positive experience with us and that you are happy with your dresses. Your feedback is greatly appreciated and motivates us even more!

Best regards
British Retro

Avaliado com 5 de um total de 5 estrelas

British Retro

I've just ordered my second dress from British Retro.
I was so pleased with the first order Rhonda's Revenge in grape satin, I ordered the UK14 based on their size chart, and it fits perfectly. I ordered it for a special event, it arrived earlier than expected as I live in Perth Australia, I got so many compliments.
I've just ordered the Way Out West Royal Stewart tartan swing dress and can't wait to get it. Belle was more than helpful.

18 de dezembro de 2023
Avaliação não solicitada
logotipo da British Retro

Resposta da British Retro

Hi Monica,

Thank you so much for taking the time to leave us a review. We're absolutely thrilled to hear that you had a great experience with our service and products. Your positive feedback is incredibly motivating for our team.

Thanks again for your kind words and for buying from us.

Best regards,

British Retro

Avaliado com 1 de um total de 5 estrelas

Fake reviews, deducted money for refunds, poor Customer Service

The website reviews offer several inaccurate portrayals of the dresses. The promised stretch in the material turned out to be a mere exaggeration – there was none so sizing is wildly inaccurate. While acknowledging the understandable policy of customers covering return expenses, the company’s deduction process feels more like an opportunistic maneuver than a fair practice.

Customer service, quick in email responses, attributes a prolonged 14-day refund period to their status as a small business dealing with budgetary constraints. There’s room for improvement by adopting a more customer-friendly and transparent approach, possibly paving the way for a better relationship with their clientele.
I won’t be a returning customer

********Edit after their reply*******
I am clear in my sizing, thankyou, I am the same size in most UK stores and sized up as I wanted a roomier fit,
Copy from their website
“Due to the stretch content, this dress can stretch a little over its measurements”
THERES ABSOLUTELY NO STRETCH IN THE FABRIC WHATSOEVER I MEAN, NONE, ZERO
Search their fake reviews on here before ordering from them, they clearly control what reviews they show online as they are all 5*
They have also not provided a full refund, so more lies from them. Such a shame as their dresses look great on website.
No wonder they struggling to grow and are stretched as a business if this is their general conduct.

14 de dezembro de 2023
Avaliação não solicitada
logotipo da British Retro

Resposta da British Retro

Thank you for taking the time to provide feedback. We are sorry to hear that your experience did not meet your expectations.

We would like to assure you that a full refund has been issued as per our records. Regarding the sizing issue you mentioned, it appears that you were in between sizes, which can indeed make finding the perfect fit challenging. Often, customers in similar situations opt to tailor their dresses for an ideal fit. Please be assured that our sizing information is accurate and detailed, as it is crucial to help our customers make informed decisions. We understand, however, that fit can vary depending on factors like fabric stretch and individual body shapes.

Should you have any further questions or need assistance with anything else, please do not hesitate to contact us. We are here to help and ensure your satisfaction.

Best wishes
British Retro

Avaliado com 5 de um total de 5 estrelas

I was very happy with my purchase

I was very happy with my purchase, the skirt and the full circle dress are of good quality and well made, they fall beautifully on the body, not too thick and not too thin. The size measurements might not be a perfect match but things like this happen in this industry as we can see in the mass market stores too. Meaning that I am usually a L/12-14, and here I got the dress in size 16 which fits a little bit loose in the waist but I prefer it this way and work it out with the included belt instead of fitting too tight with a 14. I'm happy I discovered this local small business and I'll be coming again for sure!

30 de novembro de 2023
Avaliação não solicitada
logotipo da British Retro

Resposta da British Retro

Dear Antonini,

We greatly appreciate you taking the time to leave a review. Your support as a customer is immensely valued, and we are delighted to hear that you are pleased with your purchase.

Please know that we are always here to assist you. If you require any help or have any questions in the future, do not hesitate to reach out to us.

Biggest of smiles.

British Retro

Avaliado com 5 de um total de 5 estrelas

Absolutely beautiful clothing

Absolutely beautiful clothing! Ordered a number of different pieces from British Retro and all of them are breath taking. Couldn't recommend them enough! How they look on and how they make you feel is like nothing in my wardrobe! Cudtomer service is as wonderful as the clothes, thank you so much!

13 de novembro de 2023
Avaliação não solicitada
logotipo da British Retro

Resposta da British Retro

Hi Georgina,

We're incredibly grateful for your kind review which is a huge motivation for our team. Thank you for taking the time to share your experience.

Best wishes,
British Retro

Avaliado com 5 de um total de 5 estrelas

High quality and good customer service

I purchased two dresses in two different orders from British Retro, the quality of both of them was excellent. There was a problem with the second order, which the customer service solved quickly and assisted me through the process step by step. At the end they offered me 20% off from the dress I bought to apologise for the inconvenient. I cannot recommend them enough.

25 de outubro de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

The dress of dreams

I’ve just had the dress of dreams delivered
I’m getting married in it on the 2nd of January 2024
It’s so well made so is the matching petticoat
Totally stunning and the colour is beautiful
Delivered quickly no problems to report
I’m going to look like a gorgeous 1950’s chick on my wedding day
Thanks for being so talented

29 de outubro de 2023
Avaliação não solicitada
logotipo da British Retro

Resposta da British Retro

Hi,

Thank you immensely for taking the time to leave such a lovely review! We are delighted to know that you were pleased with your dress. Your kind words mean a great deal to us.

Warmest regards,
British Retro

Avaliado com 5 de um total de 5 estrelas

Beautiful black crepe dee dee dress

I wore the Black dee dee crepe dress for my Wedding day. Such a beautiful heavy material which went perfect with a petticoat to give a real 1950s swing look.

25 de outubro de 2023
Avaliação não solicitada
logotipo da British Retro

Resposta da British Retro

Hi Tracey,

We're so glad that you're happy with your purchase. Your our feedback is invaluable to us!

Warm regards,
British Retro

Avaliado com 5 de um total de 5 estrelas

Outstanding

I came across British Retro recently and immediately fell in love with the brand. The material is always of the best quality and the unique style makes their clothes look like a million dollars. I also love the wide range of products. You can always find something for every occasion. Delivery is very fast, generally no problems when ordering. Definitely recommend!

25 de outubro de 2023
Avaliação não solicitada
logotipo da British Retro

Resposta da British Retro

Hi Karoline,

We're overjoyed to hear that you're delighted with our brand, our prompt delivery, and our service. Your kind words are truly appreciated. If there's ever anything more we can do for you, please don't hesitate to reach out. We're here to make your experience exceptional.

Warmest regards,
British Retro

Avaliado com 1 de um total de 5 estrelas

Extremely poor customer service

The dress came, the zip was extremely hard to work and also the item just wasn’t the right size even though I checked my measurements before ordering.

I was annoyed that I had to pay to return an item but completed the returns process and sent my return via Royal Mail signed for.

Now the company are claiming to have not received it, despite it being sent on 18th September! Their returns process is so long that I no longer have the receipt with the tracking number on it.

I emailed customer service - their reaction is just ‘ we hope you manage to find the receipt’. So now I am £48 worse off with no dress. I will never use this company again because I cant afford to throw away nearly £50 each time I order a dress if I need to return it

19 de outubro de 2023
Avaliação não solicitada
logotipo da British Retro

Resposta da British Retro

Dear Tanya,

Thank you for taking the time to share your experience, and we appreciate your feedback. We are sorry to hear about the issue you encountered with your return, and we would like to address it to ensure clarity and transparency.

After investigating the matter thoroughly, we found that, regrettably, we have not received the return item you mentioned. We understand that you opted for a signed-for delivery method, and while this provides a level of assurance, it is essential to note that delivery services, including Royal Mail, may experience occasional issues, including lost or misrouted items.

Our return policy clearly advises customers to use a signed-for method for returning items, precisely to minimise the risk of such incidents and to ensure the safe and trackable return of products. This precaution helps protect both customers and our business in the event that items go astray during transit.

We understand that situations like these can be frustrating, and we sympathise with your experience. Unfortunately, without proper proof of postage, we encounter challenges in verifying the return process and tracking the missing item.

While we empathise with your situation, we want to assure you that we have no interest in seeing customers dissatisfied, and we always strive to provide the best service possible. However, it is crucial for both parties involved to adhere to our return policy guidelines to ensure smooth and transparent transactions.

We genuinely hope that this issue can be resolved satisfactorily. If you have further information, such as proof of postage or any additional details that may assist us in locating the return, please do not hesitate to contact us at. We are committed to working together to reach a resolution.

Once again, we appreciate your feedback and thank you for bringing this matter to our attention. Our priority is to provide the best service to our customers, and your input helps us continually improve.

Sincerely,
British Retro

Avaliado com 5 de um total de 5 estrelas

I'd give you 10 STARS if I could.

I do not really know where to start! This company and their dresses are AMAZING. I have 3 in total now and they are so flattering. I really struggle with high street dresses due to my body shape ( hour glass ) however these dresses fit my shape perfectly and make me feel amazing. For those ladies who breastfeed as well these dresses ( front button / shoulder drop ) makes it super duper easy to feed our little ones too :) and they are SO comfy! Can't forget to mention that. Oh and their customer service is lovely, yes overall this little company is just brilliant and worth every penny! <3

19 de outubro de 2023
Avaliação não solicitada
logotipo da British Retro

Resposta da British Retro

Dear Charlotte,

We want to express our heartfelt gratitude for taking the time to leave such a wonderful and positive review. Your feedback truly brightened our day, and we are delighted to know that you had a great experience with us.

Warm regards,

British Retro

Avaliado com 5 de um total de 5 estrelas

Excellent Eperience

Absolutely delighted with my experience with this company it was my first time buying a 1950s style dress, I'd never used this company before. I was unsure of what size to get as I've gained a little weight so emailed them, they promptly replied and advised me on the particular dress I was interested in ( The Dee Dee dress), I took the advice and ordered, the delivery was quick and and the dress was a great fit very flattering, the material is excellent quality and paired with a poofy petticoat the bounce and swing was amazing I felt a million dollars in it, I got so many compliments at a recent wedding (14 Oct 2023) was even told I looked like a movie star, I can't wait to wear this dress again and I'm now looking at their dresses for a tartan one for Christmas. Would highly recommend this company they are very professional yet down to earth.

12 de agosto de 2023
Avaliação não solicitada
logotipo da British Retro

Resposta da British Retro

Dear Colette,

Thank you so much. Your review serves as a testament to our commitment to serving our valued customers. We are thrilled to have you as a part of our community, and we look forward to the opportunity to continue providing you with outstanding service and quality products in the future.

Warm regards,

British Retro

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