Very happy with British Retro Customer Service!Lovely Belle sorted out very quickly the problem with a belt of the skirt I bought from British Retro, the replacement was sent immidietly! I love all d... Ver mais
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Veja o que dizem as avaliações
British Retro is absolutely amazing! Bought a 50’s swing dress with petticoat and jewellery! Delivered to Guernsey was so fast and the dress is very very good quality! I will have to have the dress ta... Ver mais
I have asked them almost a year now to start shipping to Europe again. They blamed customs issues...I order from the UK all the time with no issues. Their website says shipping worldwide, false advert... Ver mais
I absolutely love British Retro! I have purchased several dresses and they are so beautiful and high quality! Dress arrives very quickly! Shipping cost is reasonable too which is a big plus! Size ch... Ver mais
Detalhes da empresa
Informação fornecida por fontes externas variadas
British Retro - vintage inspired clothing, unique retro clothing, retro dresses,vintage dresses, retro clothing, and much more are available to buy online.
Informações de contato
The Crescent, HP13 6JY, High Wycombe, Reino Unido
- www.britishretro.co.uk
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 62% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Every day is Hollywood Glamour Day
I always feel so special when I wear my British Retro outfits. I was even stopped in the street yesterday and complimented on my outfit? When does that happen nowadays??? The tailoring is unbelievable, especially for the price. Brings a bit of Hollywood glamour to my day.

Resposta da British Retro
Excellent experience of cooperation
Excellent experience of cooperation, the company is always in touch, instantly responding to questions. The product exceeded expectations. I will buy more.
very quick shipping & good quality dress!
i bought a dress for my mums birthday party and it exceeded my expectations! definitely recommend girls x

Resposta da British Retro
Stunning dresses
British retro has been my favourite clothing brand for a while. Whenever I want to feel stylish, classy and feminine I wear one of the dresses from this brand. The fabrics and the styles are always immaculate and I always get many compliments when I wear them. Can’t wait to buy another outfit!

Resposta da British Retro
I am so please with my dress
I am so please with my dress. Very good quality, size (14) fits perfectly. The material is such good quality.
I will definitely purchase again.

Resposta da British Retro
British Retro is perfect
Fast delivery, perfect fit - I’m 12-14 and on advice did t size down chose 14 and fits like a glove, great quality and a fantastic design - the added extra of a belt was a nice surprise and finishes the outfit off perfect - will be purchasing more items - very happy 😃

Resposta da British Retro
Prompt Delivery, Disappointing Quality
Just received my order, Dee Dee Purple Dress and petticoat. The order process was good, the parcel arrived in good time, and when expected. Unfortunately the dress and petticoat were literally shoved in indivuidual small plastic bags, and were extremely crumpled and on close inspection one of the seams were not finished off and was open and frayed. In addition the material looks cheap. This was not the quality that I expected as the dress and petticoat was not cheap. Having now read the reviews I will not be going through the refund process, neither will i be wearing it, very disappointed British Retro, your quality control is severely lacking.

Resposta da British Retro
Bad quality and not a reputable company
The only reason I am putting this review here is because British Retro have not put up my 1 star review on their own website! I bought the green Tallulah dress but when it arrived I was very unhappy with the quality of the material and the finish - the button holes were barely finished off. But their returns procedure is so complicated I kept the dress and will either donate to charity or maybe wear to a lunch (I had bought it for a wedding but I couldn’t risk the buttons opening or the seams bursting at a wedding!) Will never buy from here again - be warned if an item says “no reviews yet” it probably means no good reviews yet as they do not post negative reviews.
Add on to my review above after getting a response here from British Retro: I did contact you & left a 1 star review based on my honest experience of your dress. You did not reach out to me regarding my review and did not put my review on your website. I certainly do not trust the reviews on your own website as I now know you don’t post the bad reviews!

Resposta da British Retro
Excellent ordering experience!
Dresses were beautiful! I have not found anything like it anywhere and the customer service were superb! I am a customer for life!

Resposta da British Retro
British Retro
I've just ordered my second dress from British Retro.
I was so pleased with the first order Rhonda's Revenge in grape satin, I ordered the UK14 based on their size chart, and it fits perfectly. I ordered it for a special event, it arrived earlier than expected as I live in Perth Australia, I got so many compliments.
I've just ordered the Way Out West Royal Stewart tartan swing dress and can't wait to get it. Belle was more than helpful.

Resposta da British Retro
Fake reviews, deducted money for refunds, poor Customer Service
The website reviews offer several inaccurate portrayals of the dresses. The promised stretch in the material turned out to be a mere exaggeration – there was none so sizing is wildly inaccurate. While acknowledging the understandable policy of customers covering return expenses, the company’s deduction process feels more like an opportunistic maneuver than a fair practice.
Customer service, quick in email responses, attributes a prolonged 14-day refund period to their status as a small business dealing with budgetary constraints. There’s room for improvement by adopting a more customer-friendly and transparent approach, possibly paving the way for a better relationship with their clientele.
I won’t be a returning customer
********Edit after their reply*******
I am clear in my sizing, thankyou, I am the same size in most UK stores and sized up as I wanted a roomier fit,
Copy from their website
“Due to the stretch content, this dress can stretch a little over its measurements”
THERES ABSOLUTELY NO STRETCH IN THE FABRIC WHATSOEVER I MEAN, NONE, ZERO
Search their fake reviews on here before ordering from them, they clearly control what reviews they show online as they are all 5*
They have also not provided a full refund, so more lies from them. Such a shame as their dresses look great on website.
No wonder they struggling to grow and are stretched as a business if this is their general conduct.

Resposta da British Retro
I was very happy with my purchase
I was very happy with my purchase, the skirt and the full circle dress are of good quality and well made, they fall beautifully on the body, not too thick and not too thin. The size measurements might not be a perfect match but things like this happen in this industry as we can see in the mass market stores too. Meaning that I am usually a L/12-14, and here I got the dress in size 16 which fits a little bit loose in the waist but I prefer it this way and work it out with the included belt instead of fitting too tight with a 14. I'm happy I discovered this local small business and I'll be coming again for sure!

Resposta da British Retro
Absolutely beautiful clothing
Absolutely beautiful clothing! Ordered a number of different pieces from British Retro and all of them are breath taking. Couldn't recommend them enough! How they look on and how they make you feel is like nothing in my wardrobe! Cudtomer service is as wonderful as the clothes, thank you so much!

Resposta da British Retro
High quality and good customer service
I purchased two dresses in two different orders from British Retro, the quality of both of them was excellent. There was a problem with the second order, which the customer service solved quickly and assisted me through the process step by step. At the end they offered me 20% off from the dress I bought to apologise for the inconvenient. I cannot recommend them enough.
The dress of dreams
I’ve just had the dress of dreams delivered
I’m getting married in it on the 2nd of January 2024
It’s so well made so is the matching petticoat
Totally stunning and the colour is beautiful
Delivered quickly no problems to report
I’m going to look like a gorgeous 1950’s chick on my wedding day
Thanks for being so talented

Resposta da British Retro
Beautiful black crepe dee dee dress
I wore the Black dee dee crepe dress for my Wedding day. Such a beautiful heavy material which went perfect with a petticoat to give a real 1950s swing look.

Resposta da British Retro
Outstanding
I came across British Retro recently and immediately fell in love with the brand. The material is always of the best quality and the unique style makes their clothes look like a million dollars. I also love the wide range of products. You can always find something for every occasion. Delivery is very fast, generally no problems when ordering. Definitely recommend!

Resposta da British Retro
Extremely poor customer service
The dress came, the zip was extremely hard to work and also the item just wasn’t the right size even though I checked my measurements before ordering.
I was annoyed that I had to pay to return an item but completed the returns process and sent my return via Royal Mail signed for.
Now the company are claiming to have not received it, despite it being sent on 18th September! Their returns process is so long that I no longer have the receipt with the tracking number on it.
I emailed customer service - their reaction is just ‘ we hope you manage to find the receipt’. So now I am £48 worse off with no dress. I will never use this company again because I cant afford to throw away nearly £50 each time I order a dress if I need to return it

Resposta da British Retro
I'd give you 10 STARS if I could.
I do not really know where to start! This company and their dresses are AMAZING. I have 3 in total now and they are so flattering. I really struggle with high street dresses due to my body shape ( hour glass ) however these dresses fit my shape perfectly and make me feel amazing. For those ladies who breastfeed as well these dresses ( front button / shoulder drop ) makes it super duper easy to feed our little ones too :) and they are SO comfy! Can't forget to mention that. Oh and their customer service is lovely, yes overall this little company is just brilliant and worth every penny! <3

Resposta da British Retro
Excellent Eperience
Absolutely delighted with my experience with this company it was my first time buying a 1950s style dress, I'd never used this company before. I was unsure of what size to get as I've gained a little weight so emailed them, they promptly replied and advised me on the particular dress I was interested in ( The Dee Dee dress), I took the advice and ordered, the delivery was quick and and the dress was a great fit very flattering, the material is excellent quality and paired with a poofy petticoat the bounce and swing was amazing I felt a million dollars in it, I got so many compliments at a recent wedding (14 Oct 2023) was even told I looked like a movie star, I can't wait to wear this dress again and I'm now looking at their dresses for a tartan one for Christmas. Would highly recommend this company they are very professional yet down to earth.

Resposta da British Retro
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