BusterBox Avaliações 3.282

O TrustScore é 4.5 de um total de 5

4,4

Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais

Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais

Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

My dog gets so excited when his BusterBox delivery arrives So far, the toys have been a massive hit. Especially considering he wasn't much of a toy dog when he first came to us. The treats, although... Ver mais

Avaliado com 5 de um total de 5 estrelas

We are receiving buster box for the last 4 years and we absolutely love it. Harley does be so excited every month when he sees the box, because he knows it's for him and full of exciting toys and tre... Ver mais

Avaliado com 5 de um total de 5 estrelas

My 3 Romanian rescues love the Buster Box delivery, Rudy even opens the box himself these days! The tough toys are excellent quality and survive even my sister’s Boxer dog Dave’s relentless gnawin... Ver mais

Avaliado com 1 de um total de 5 estrelas

Avoid at all costs. Completed the 12 month subscription with this company. Sent me several sales emails to get us to sign up for another year which I ignored. They automatically renewed our subscripti... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Pet Shop

Informação fornecida por fontes externas variadas

Dog Subscription Box Service in Ireland and the UK - Sending healthy treats and fun toys for dogs monthly. Join our pack of happy doggies :)


Informações de contato

4,4

Excelente

O TrustScore é 4.5 de um total de 5

3 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 47% das avaliações negativas

Normalmente responde dentro de 2 semanas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 1 de um total de 5 estrelas

Company does not reply to e mails

Company does not reply to e mails, tried multiple times. Does not answer fb messages either. I cannot get into my account. Money taken but no box. Tried taking another £25 in less than a week after I paid. I’ve resorted to this method of contact in hopes someone replies. I would avoid at all cost. Spend £25 elsewhere as you get more for your money!!. Shame as my dog loved the stuff you get. But this stress isn’t worth it.

6 de agosto de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

My puppy absolutely loves her buster…

My puppy absolutely loves her buster box.
She loves the treats and especially her new toys.

18 de julho de 2025
Avaliação não solicitada
logotipo da BusterBox

Resposta de BusterBox

Hi Em,

Thank you so much! We’re so happy to hear your puppy is loving her BusterBox treats and toys. 🐾🎉

Wishing you both lots of fun and tail wags!

— The BusterBox Team

Avaliado com 1 de um total de 5 estrelas

Didn't realise it was a 12 month…

Didn't realise it was a 12 month rolling contact. Considering it says sign up to our monthly subscription box and revieve a "free" dog bed and if you aren't happy cancel at anytime, you can not cancel the contract at anytime!! They charge you for every month outstanding in the "contract" you entered unknowingly.

My tiny dog destroyed the toys and the bed within an hour of receiving the first box and the 2nd box I've paid for almost 2 weeks ago, still hasn't arrived, absolute disgrace of a company!
DO NOT USE AND AVOID AT ALL COSTS.

UPDATE.. Not anywhere when you subscribe does it state  the cut-off for payment is the 13th, and you ship on the 15th of each month.. that means by the time my 3rd subscription goes out I still won't have recieved the 2nd box. It's an absolute shambles and if you do not cancel my subscription as requested I will be taking this further as it's not just me that has stated these things it is in many reviews and Facebook comments!!

FINAL UPDATE - SINCE LEAVING MY REVIEW AND CONTACTING ON WHATSAPP MY ACCOUNT HAS BEEN CLOSED AND PROMISED NO MORE PAYMENTS WILL BE TAKEN AS I PAID A DISCOUNTED PRICE FOR CANCELLATION (1 BOX). THANK YOU FOR LISTENING BUSTER BOX, YOU RESTORED MY FAITH.

27 de julho de 2025
Avaliação não solicitada
logotipo da BusterBox

Resposta de BusterBox

Hi Jamie,

We’re sorry to hear you’re disappointed with your experience. Just to clarify for anyone reading — when signing up, customers have the option to choose between a 1, 6, or 12-month subscription. The welcome gift (such as the free dog bed) is included with the 6 and 12-month plans as a thank-you for committing to a longer term, which is clearly stated at checkout.

It sounds like your pup has a strong chewing instinct — we actually offer tougher, more durable toy options right after sign-up, specifically for dogs who love to chew. Many customers find these better suited for more playful or destructive pups.

If your second box hasn’t arrived yet, please contact our support team, and we’ll be happy to investigate that for you.

If you want to cancel, then the best is to email support at bark@busterbox.com

Also, since you are waiting on a box, please keep in mind that the cut-off for payment is the 13th, and we ship on the 15th of each month.

Thank you so much for updating your review and for giving us the opportunity to resolve the issues you experienced. We really appreciate your patience and are glad we could restore your faith in BusterBox.

We always strive to improve and your honest feedback helps us do that. Wishing you and your pup all the best!

Have a nice day!

The BusterBox Team

Avaliado com 5 de um total de 5 estrelas

Autumn's favourite delivery!

My dog Autumn loves her Box when it arrives - she always seems to know it is for her and can't wait to have a go at opening the box (a little assistance is required)! She always plays with the toys, and has favourites that she goes back to again and again. Autumn also loves the treats and tries to run off with them.

14 de junho de 2025
Avaliação não solicitada
logotipo da BusterBox

Resposta de BusterBox

Hi Ms Raile,

Autumn sounds absolutely adorable! 🐾 We love hearing how excited she gets when her BusterBox arrives—and that she’s got her favourite toys she keeps coming back to. The best part is definitely those sneaky treat moments!

Thanks so much for sharing, and we hope Autumn continues to have tons of fun with her boxes!

— The BusterBox Team

Avaliado com 5 de um total de 5 estrelas

Best buy ever

Best buy ever! My dogs look forward to the postman arriving! They seem to know how long it’s been since the last box.
The treats are perfect and healthy, and the toys are great. They even made special accommodations for my box to provide more durable toys! 100% recommend. Been a customer now for 3 years!

26 de julho de 2025
Avaliação não solicitada
logotipo da BusterBox

Resposta de BusterBox

Hi Jonathan,

Wow, thank you for being such a loyal BusterBox family member for 3 years! 🐾 We love hearing how excited your dogs get when the postman arrives — it really makes our day.

We’re so glad the treats and toys are a perfect fit, and that we could provide durable options for your pups. Thanks so much for recommending us!

Here’s to many more happy boxes and tail wags ahead!

— The BusterBox Team

Avaliado com 5 de um total de 5 estrelas

My dog

My dog, English springer just turned 1 and has enjoyed her first box! She loves playing with her new toys and already I've had to contact vidivet who were amazing. My poochie is looking forward to her next box, I'm so glad I decided to take this subscription on. I will keep renewing it

19 de julho de 2025
Avaliação não solicitada
logotipo da BusterBox

Resposta de BusterBox

Hi Laisie,

Happy 1st birthday to your English Springer! 🎉🐾 We’re so happy to hear she loved her first BusterBox and that the toys are already a hit. It’s great to know Vidivet was so helpful too!

We can’t wait to send her the next box — here’s to many more months of fun and tail wags!

Thanks so much for choosing to keep renewing with us!

— The BusterBox Team

Avaliado com 1 de um total de 5 estrelas

Please please don't sign up for this…

Please please don't sign up for this waste of money, I got wrangled into a 12 month contract because there was no information when I ordered their "free bed" and buster box which I thought was a ONE time thing 😐 oh no no no I was WRONG! I tried to cancel it after the second box arrived and was told I would have to pay for the rest of the "subscription" I wasn't aware that it was a subscription box otherwise I wouldn't have bothered as I have a husky that literally chews through the extremely poorly made toys and "treats" that you can buy for £1 or £2 from most places!! AND I only just found out that the sneaky b*stards AUTO RENEW the box without asking you, I'm glad I found out as I'm coming up to the last 2 boxes. If I'm charged for another year I'll need to go into the bank and ask them to stop payments as there's no way to stop direct debit on their page and customer services (if you can call them that!) never get back to you and if you're lucky enough to get through they refuse to stop payments even though I told them I couldn't afford it 😡 they affected my credit rating as the used my overdraft to take payments and I hadn't noticed till I got billed for using my overdraft which I never usually use! DO NOT SIGN UP IT'LL BE THE WORST THING YOU COULD DO!!! 🚨🚨AVOID AT ALL COSTS 🚨🚨

14 de outubro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Recommend Buster Box

Wonderful toys very resilient almost a year and my dog has only managed to destroy one this is truly remarkable

25 de julho de 2025
Avaliação não solicitada
logotipo da BusterBox

Resposta de BusterBox

Hi Thelma,

Thank you so much for your fantastic feedback! 🐾 We’re thrilled to hear that the toys have been so resilient and that your dog has only managed to destroy one in almost a year — that’s definitely a win in our book!

We’ll keep working hard to bring you durable, fun toys that your pup can enjoy for a long time.

Thanks again for being part of the BusterBox family!

— The BusterBox Team

Avaliado com 5 de um total de 5 estrelas

Absolutely love the buster box n not…

Absolutely love the buster box n not only coz my dog is called buster 😂 he loves all the toys n treats, the toys might not last long 😂 need something indestructible ! He enjoys getting the box every month x

25 de julho de 2025
Avaliação não solicitada
logotipo da BusterBox

Resposta de BusterBox

Hi Joanna and Buster,

We love that your dog’s name is Buster — that’s perfect! 😂🐾 So happy to hear he enjoys the toys and treats every month, even if some of those toys don’t last too long. We’re always on the hunt for the most durable ones!

Thanks for being part of the BusterBox family — sending lots of tail wags your way!

— The BusterBox Team

Avaliado com 5 de um total de 5 estrelas

Excellent service

Very happy indeed

24 de julho de 2025
Avaliação não solicitada
logotipo da BusterBox

Resposta de BusterBox

Hi Naomi,

Thank you so much! We’re thrilled to hear you’re very happy with BusterBox! 🐾💛

— The BusterBox Team

Avaliado com 5 de um total de 5 estrelas

Great value for money

I have been having a Buster Box for a few years now. Each month it comes, our dog Oscar knows what it is and gets really excited there are always a toy and lots of healthy treats. I think it’s great value for money and a very good way to spoil your dog. I have never had a problem with delivery and always comes on time. I totally recommend Buster Box

24 de julho de 2025
Avaliação não solicitada
logotipo da BusterBox

Resposta de BusterBox

Hi Maggie,

We absolutely love hearing how excited your dogs get when the postie arrives — that’s what BusterBox is all about! 🐾📦

Thank you so much for your kind words about our customer service. We always strive to go the extra mile because happy dogs really do make happy humans!

Thanks for being part of the BusterBox family!

— The BusterBox Team

Avaliado com 5 de um total de 5 estrelas

Busterbox caters for your dog needs you…

Busterbox caters for your dog needs you tell them about your pet name age and sex and then they make a box up to suit your dog needs the toys are really amazing quality and you get treats for your dog all around the world treats that are healthy no bad stuff in them which is a bonus it exciting to see the themes as every month there a theme which is fun they a small company they 2 brothers and 1 friend so 3 lads and they buildt up a great buisness to cater for all of the uk and Ireland as they come from Ireland in Dublin so please support this little business as u will all love it if you got dogs also the money I pay for your boxes some of it goes to help pet chairitys like dogs trust so u helping pets as well

24 de julho de 2025
Avaliação não solicitada
logotipo da BusterBox

Resposta de BusterBox

Hi Rainbow,

Thank you so much for your wonderful and thoughtful review! 🐾 It’s great to hear you love how we tailor each box to your dog’s needs, and that the quality of the toys and healthy treats shines through.

We’re proud to be a small, family-run business from Dublin and really appreciate your support. It means a lot to us that our boxes not only bring joy to pups but also help pet charities and shelters all over the UK and Ireland.

Thanks again for being part of the BusterBox community — we couldn’t do it without amazing customers like you!

— The BusterBox Team

Avaliado com 5 de um total de 5 estrelas

My dogs love buster box

My dogs love buster box ! Go mad trying to open it when it arrives !😆

24 de julho de 2025
Avaliação não solicitada
logotipo da BusterBox

Resposta de BusterBox

Hi Theresa,

We love hearing how your dogs go absolutely mad trying to open their BusterBox — that excitement is the best part! 😆🐾

Thanks so much for sharing, and we hope the fun keeps coming with every box!

— The BusterBox Team

Avaliado com 5 de um total de 5 estrelas

You are never sure what you are going to get

You are never sure what you are going to get in a Buster Box but my three dogs were very happy from when the first box arrived. It was the first time I had seen my Romanian rescue dog play with a toy. The Border Collie went for the other toy and our elderly Jack Russell was very happy with the treats. Definitely recommended. I also use the boxes as houses for my guinea pigs.

24 de julho de 2025
Avaliação não solicitada
logotipo da BusterBox

Resposta de BusterBox

Dear Kathryn,

Thank you for sharing such a lovely story! 🐾 We’re so happy to hear that your Romanian rescue dog discovered a new love for toys with us, and that your Border Collie and Jack Russell enjoyed their surprises too.

Using the boxes as guinea pig houses is such a clever idea — we love hearing how our boxes find a second life!

Thanks so much for recommending BusterBox and for being part of our community.

— The BusterBox Team

Avaliado com 5 de um total de 5 estrelas

Buster box well worth it

My dog has been a buster customer for al his 6 years so far and will be for many more . The treats are top quality and healthy too no nasty stuff here! His toy box is overflowing g with great quality toys which he loves to receive he knows the buster cardboard box delivery so well.

24 de julho de 2025
Avaliação não solicitada
logotipo da BusterBox

Resposta de BusterBox

Dear Wendy,

Wow, 6 years of BusterBox love — that’s amazing! 🐾 We’re so glad your dog enjoys the healthy treats and high-quality toys, and that the arrival of his BusterBox is always something he looks forward to.

Thank you so much for being part of the BusterBox family for all these years! Here’s to many more happy months ahead.

— The BusterBox Team

Avaliado com 5 de um total de 5 estrelas

I have been Buster box delivered for 12…

I have been Buster box delivered for 12 months now and my dog loves the contents, the toys are of an excellent standard and the treats are different each box, the dog know when it’s delivered and tries to help himself as he’s excited to get to the goodies.

24 de julho de 2025
Avaliação não solicitada
logotipo da BusterBox

Resposta de BusterBox

Hi Tony,

Thank you for being a BusterBox customer for 12 months! 🐾 We’re thrilled to hear your dog loves the toys and treats, and it’s adorable that he tries to “help himself” when the box arrives.

We’re excited to keep surprising you both with great goodies each month!

— The BusterBox Team

Avaliado com 5 de um total de 5 estrelas

Great company, great toys and treats

Great company, my dog loves the toys and treats every month, knows when the box comes and is excited for it to be opened. Treats are all healthy and the toys are great quality too!!

24 de julho de 2025
Avaliação não solicitada
logotipo da BusterBox

Resposta de BusterBox

Hi Emma,

Thanks so much for the lovely review! 🐾 We’re so happy to hear your dog gets excited every month when their BusterBox arrives. It’s wonderful to know the treats and toys are a hit!

We’ll keep working hard to bring joy to you and your furry friend.

— The BusterBox Team

Avaliado com 5 de um total de 5 estrelas

I wanted our 8 week old puppy to have a…

I wanted our 8 week old puppy to have a variety of toys and treats that you wouldn't always be able to get on the high street...well, Ruben is now 9 months old and he loves his Buster box!! I secretly look forward to it arriving too ;) never disappointed in the variety of treats and toys. Really good quality toys (his first toy has literally just given up the ghost,) and Ruben, being a mab, can't wait tj get into his treats for the month. Strongly recommend you treat your fur baby to Buster box, you won't be disappointed 😉

16 de novembro de 2024
Avaliação não solicitada
logotipo da BusterBox

Resposta de BusterBox

Dear Michelle,

We love hearing Ruben’s BusterBox journey—from 8 weeks to 9 months old and still loving every box! 🐾 It’s so great to know you’re enjoying the variety and quality just as much as he is.

Thanks for the strong recommendation — we couldn’t agree more that every fur baby deserves a BusterBox!

— The BusterBox Team

Avaliado com 5 de um total de 5 estrelas

Found this company via social media…

Found this company via social media over a year ago been using Buster box 📦 ever since for our Bob who’s 2 and a very playful ESS. Bob loves his box when it comes and even opens it himself with no help 😂 The toys are very good quality and we have the tougher ones for him and have all lasted. The treats are natural and Bob loves them!! Buster box your brilliant and the extras available if you want them are really good. Thank you for all you do Bob loves Buster box 🐶

24 de julho de 2025
Avaliação não solicitada
logotipo da BusterBox

Resposta de BusterBox

Hi Jamie,

Thanks so much for sharing Bob’s story! 🐾 We love that he opens his BusterBox all by himself — that’s pawsome! 😂 It’s great to hear the toys have held up and that Bob is enjoying the natural treats.

We really appreciate your kind words and are so happy to have you both as part of the BusterBox family!

— The BusterBox Team

Avaliado com 5 de um total de 5 estrelas

Great value for money and exciting to…

Great value for money and exciting to receive every month, my dogs love the boxes which are always varied in contents. My only niggle is I have a Belgian Mali who does enjoy ripping some of the softer toys apart 😭

24 de julho de 2025
Avaliação não solicitada
logotipo da BusterBox

Resposta de BusterBox

Hi Samantha,

Thank you for your lovely feedback! 🐾 We’re so happy to hear your dogs love the variety in their BusterBoxes each month.

We totally get it—Belgian Malis sure know how to put toys to the test! 😅 We’re always working to include tougher toys to keep even the strongest chewers happy.

Thanks for being part of the BusterBox family!

— The BusterBox Team

A Experiência Trustpilot

Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.

As empresas podem solicitar avaliações enviando convites automáticos. Se classificadas como "verificada", significa que as experiências são verdadeiras.

Saiba mais sobre outros tipos de avaliações.

Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.

Saiba mais sobre o processamento das avaliações da Tustpilot.

Aqui estão 8 dicas para escrever ótimas avaliações.

A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.

Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.

Saiba mais