Great customer interaction and very prompt service . I’ve bought from this company before and know that the wood they supply is the best quality you can buy . Well packaged product and even the delive... Ver mais
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Veja o que dizem as avaliações
Easy to use website and very prompt delivery. Quality Kiln Dried Logs on a well stacked pallet. Recommend this company 👌
When I initially placed an order there were difficulties with the payment due to problems with my mobile. The company then emailed me to try and resolve this, which I did not expect and was grateful f... Ver mais
A empresa respondeu
My go to. Quick delivery, well packaged logs. Helpful delivery driver tried his best to get the pack close to the store. Much appreciated.
Detalhes da empresa
Escrito pela empresa
Supplier of hardwood firewood, supplying kiln-dried hardwood logs in the UK and Ireland since 2014.
Informações de contato
3 Crompton street, BL9 0AD, Bury, Reino Unido
- 07716210180
- sales@buyfirewooddirect.co.uk
- www.buyfirewooddirect.co.uk
4,8
Excelente
1 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 85% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
arrived much sooner than expected
Well packaged arrived much sooner than expected, I’m a repeat customer and I’ll be back again.
13 de janeiro de 2026
Resposta da BUY FIREWOOD DIRECT
Dear John, many thanks for your review — great to hear the packaging and delivery exceeded expectations. We look forward to welcoming you back again!
Easy to order and delivered quickly…
Easy to order and delivered quickly with no issues
13 de janeiro de 2026
Resposta da BUY FIREWOOD DIRECT
Dear Customer, We really appreciate your positive feedback!May our firewood keep you warm through the cold days!
Delivery driver was incredibly helpful
Delivery driver was incredibly helpful. Logs were good, dry though a little bit large for our small fireplace. Delivery took longer than initially indicated. The logs burn really well but very fast
16 de janeiro de 2026
Resposta da BUY FIREWOOD DIRECT
Dear Nick, thank you for your feedback! We’re glad to hear the driver was helpful and the logs were dry and burning well. Our logs are cut slightly rougher to provide a longer burn time and better heat output. We appreciate your comment about the delivery timing and will take it on board.
Delivered really quickly after…
Delivered really quickly after ordering. Good sized and uniform.
5 de janeiro de 2026
Resposta da BUY FIREWOOD DIRECT
Dear Customer, we’re so glad you’re pleased with the service and our firewood. Thank you for sharing!
Excellent service and delivery,and the…
Excellent service and delivery,and the wood burns beautifully.
11 de janeiro de 2026
Resposta da BUY FIREWOOD DIRECT
Dear Mark,thank you so much for your kind words! We’re delighted to hear you’re happy with our firewood and delivery. Stay warm and cosy!
Resposta da BUY FIREWOOD DIRECT
Dear Mark, we’re grateful for your kind review and continued trust in us. Enjoy your firewood!
Great service.
Great service.
Prompt delivery.
Always helpful delivery drivers put load exactly where I ask them to. Mixed wood of good quality. Wouldn't go anywhere else.
7 de janeiro de 2026
Resposta da BUY FIREWOOD DIRECT
Dear Jeanne, what a lovely review — thank you! We’re so pleased the delivery drivers were helpful and placed the load exactly where you needed it. Your loyalty truly means a lot to us.
Easy to order online and the delivery…
Easy to order online and the delivery driver phoned me to ask where to put the delivery.
29 de dezembro de 2025
Resposta da BUY FIREWOOD DIRECT
Dear Edward, thanks for your lovely feedback! It’s great to know the whole experience was straightforward and well communicated.
Great logs
yes. good quality. burn slowly and give off great heat. really pleased with them.
4 de janeiro de 2026
Resposta da BUY FIREWOOD DIRECT
Dear Gary, so pleased to hear this — thank you! We’re glad the logs are delivering great heat and a slow, steady burn.
Excellent service
Excellent service right through from purchase to delivery. First class - wouldn’t use anyone else now.
4 de janeiro de 2026
Resposta da BUY FIREWOOD DIRECT
Dear Philip, thank you for your support and trust — we’re so pleased you were happy with everything from purchase to delivery. Look forward to serving you again!
Resposta da BUY FIREWOOD DIRECT
Dear Peter, thank you so much! We’re really glad we could help — even at the end of the week. We truly appreciate your kind words!
Great online seller
Great online seller. Very prompt delivery. High quality logs that burn well.
2 de janeiro de 2026
Resposta da BUY FIREWOOD DIRECT
Dear Iris, it’s great to know you’re satisfied with our firewood and delivery — thank you for sharing your experience!
The bestttttt they look amazing
The bestttttt they look amazing! And they arrived promptly and properly wrapped to avoid rain thank you!
1 de janeiro de 2026
Resposta da BUY FIREWOOD DIRECT
Dear Samira, such a great review — thank you! We’re glad the weatherproof wrapping made things easier and that you’re pleased with our service and product.
Amazing turn around
Amazing turn around. Easy to order on line and delivered in foir days.
1 de janeiro de 2026
Resposta da BUY FIREWOOD DIRECT
Dear Tim and Patricia, great to hear everything went smoothly! Thanks for choosing us.
Great Firewood,
Reliable company, never let us down. Walkers de!I very so accomadating.
29 de dezembro de 2025
Resposta da BUY FIREWOOD DIRECT
Dear Carl, thank you so much for your kind words! We’re delighted to hear you’re happy with our company!
Firewood direct
Firewood direct do a absolutly brilliant job ,from ordering to deliveries,spot on,we will be ordering from now on
29 de dezembro de 2025
Resposta da BUY FIREWOOD DIRECT
Dear Christopher, thank you for your support and trust! We’re delighted you were pleased with every step of the process and look forward to serving you again. Stay warm and cosy!
Top quality product and service.
16 de dezembro de 2025
Resposta da BUY FIREWOOD DIRECT
Dear Mark, thank you! It’s wonderful to know you had a great experience with us.
We have not received any wood
We have not received any wood, nor any communication since we ordered!
29 de dezembro de 2025
Resposta da BUY FIREWOOD DIRECT
Dear Customer. The statement in this review is factually incorrect.
The logs have been delivered, as confirmed by the customer, and there was ongoing communication throughout the process.
Despite significant delivery challenges and adverse weather conditions, we did everything possible to ensure the order was delivered rather than cancelled.
We fully respect feedback regarding the delivery experience, but kindly ask that reviews accurately reflect the facts.
Fantastic experience with the delivery…
Fantastic experience with the delivery service! The logs showed up right on time, and the driver placed them exactly where I requested. Although it would have been helpful to know the delivery window in advance to adjust my schedule, it worked out since they arrived at the end of the time frame, and I was home in time.
29 de dezembro de 2025
Avaliação não solicitada
Resposta da BUY FIREWOOD DIRECT
Dear Terry, thank you so much for your lovely feedback! We’re delighted the delivery arrived on time and the driver could place the logs exactly where you wanted. We also really appreciate your comment about the delivery window and will use this to improve our communication. Glad it all worked out in the end!
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