Great customer interaction and very prompt service . I’ve bought from this company before and know that the wood they supply is the best quality you can buy . Well packaged product and even the delive... Ver mais
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Veja o que dizem as avaliações
Easy to use website and very prompt delivery. Quality Kiln Dried Logs on a well stacked pallet. Recommend this company 👌
When I initially placed an order there were difficulties with the payment due to problems with my mobile. The company then emailed me to try and resolve this, which I did not expect and was grateful f... Ver mais
A empresa respondeu
My go to. Quick delivery, well packaged logs. Helpful delivery driver tried his best to get the pack close to the store. Much appreciated.
Detalhes da empresa
Escrito pela empresa
Supplier of hardwood firewood, supplying kiln-dried hardwood logs in the UK and Ireland since 2014.
Informações de contato
3 Crompton street, BL9 0AD, Bury, Reino Unido
- 07716210180
- sales@buyfirewooddirect.co.uk
- www.buyfirewooddirect.co.uk
4,8
Excelente
1 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 85% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
What a service
What a service ! Ordered couple of days before Christmas not expecting delivery until 29th onwards. But low and behold order confirmed and delivered the next day - amazing ! This time round we ordered an XL mixed pallet. The pallet load was very high and had moved a bit in transportation making it very unstable getting off the vehicle but the delivery guy dealt with it with the help of my other half . Can't recommend this company enough -
22 de dezembro de 2025
Resposta da BUY FIREWOOD DIRECT
Dear Victoria, thank you so much for this amazing review — it really means a lot to our whole team. We’re so glad we could help keep things warm over Christmas! Thanks so much for recommending us.
Weather proof wrapped log delivery
The delivery was made in good time and the weather proof wrapping on the pallet meant that there was no immediate hurry to unload the logs into the storage shed.
The logs are burning really nicely on the fire, so all in all really pleased with the purchase.
18 de dezembro de 2025
Resposta da BUY FIREWOOD DIRECT
Dear Roger, we truly appreciate your feedback. It’s great to know the delivery and packaging gave you peace of mind, and that you’re enjoying how well the logs burn. Enjoy your fires!
A journey travelled
We live down a fairly inaccessible pot hole ridden lane and so our driver had to off load at the top and drag our flexicrate a good 60 metres over rough ground to get it to our place so, well done him. Above amd beyond i would say.
7 de dezembro de 2025
Resposta da BUY FIREWOOD DIRECT
Dear Niall, what a lovely review — thank you! We’re so pleased the driver was able to help despite the challenging access. We’ll make sure he receives your thanks!
Fab quality oak
Great service, fantastic oak, good price, smooth imformed delivery, what's not like. Brilliant.
7 de dezembro de 2025
Resposta da BUY FIREWOOD DIRECT
Dear James, thank you for your wonderful feedback! We're proud to provide top-quality firewood and reliable delivery every time.
Great logs and service.
5 de dezembro de 2025
Resposta da BUY FIREWOOD DIRECT
Dear Mark, thank you for your kind words! Let our firewood bring warmth to your home this cold season!
Excellent service.
6 de dezembro de 2025
Resposta da BUY FIREWOOD DIRECT
Dear Margaret, thanks for your review! May our firewood keep you warm through the cold days!
Delivery on time,helpful members of…
Delivery on time,helpful members of staff that explained and made me feel at ease at time of placing the order.
6 de dezembro de 2025
Resposta da BUY FIREWOOD DIRECT
Dear Josef, thank you for your warm words! It’s wonderful to know our staff could explain everything clearly and make ordering comfortable for you. Thank you for choosing us!
Delivered on time without any fuss and…
Delivered on time without any fuss and well protected from the weather.
Excellent service and good range of products.
6 de dezembro de 2025
Resposta da BUY FIREWOOD DIRECT
Dear Jeff, such a nice review — thank you! We’re delighted the delivery was easy and the logs arrived safely despite the weather. Hope our firewood keeps your home warm and welcoming!
Cannot fault this excellent service and…
Cannot fault this excellent service and quality of product .
6 de dezembro de 2025
Resposta da BUY FIREWOOD DIRECT
Dear Customer, thank you! It’s wonderful to know you had a great experience with us. Wishing you many warm and cosy fires this winter!
2nd time I’ve used these guys
2nd time I’ve used these guys and everything runs like clockwork
Highly recommended
Great logs
Top delivery
5 de dezembro de 2025
Resposta da BUY FIREWOOD DIRECT
Dear Phil, thank you so much for your kind words! We’re delighted to hear you were happy with the whole process — from ordering to delivery. Your recommendation means a lot to us - thank you for your trust and support!
The best, most reliable delivery of logs.
Wouldn’t use anyone else! Such good service and the logs burn beautifully
6 de dezembro de 2025
Resposta da BUY FIREWOOD DIRECT
Dear Customer, thank you for your positive feedback! We're always happy to deliver warmth and quality to your home.
Delivery not as asked
Wood was fine but asked not to have a very large lorry as we live up a farm track and very large lorry can which was unable to turn and had to back almost 1/2 mile down the farm track
3 de dezembro de 2025
Resposta da BUY FIREWOOD DIRECT
Dear Ian, thanks for your comments! We understand your concern and will do our best to ensure a smaller vehicle (the smallest 7.5t) is used next time if delivery comments will be added. We’re delighted you’re happy with your logs!
Delivered as promised
I know the drill now, just order off the website and you deliver what I order within the time window stated. Cheerful delivery drivers who placed the pallet as required. All trouble free.
2 de dezembro de 2025
Resposta da BUY FIREWOOD DIRECT
Dear Gareth, appreciate your kind feedback! Great to know everything was just right — enjoy your fires!
Very smooth transaction
Very smooth transaction, delivery was excellent and the driver friendly and helpful. The wood burns great, will definitely be buying from them again.
22 de novembro de 2025
Resposta da BUY FIREWOOD DIRECT
Thank you for your kind words! We’re happy we could accommodate your needs and make sure everything was arranged just the way you preferred. Hope to see you again soon!
Excellent service
Excellent service, logs arrived promptly and sriver put them where I wanted. Logs delivered in window although could have done being told when window was before it started as had to get home, as it was fine as delivered at end of window so I got back OK.
28 de novembro de 2025
Resposta da BUY FIREWOOD DIRECT
Dear Thomas, thank you for your kind review! We’re glad to hear the logs arrived promptly and the driver was able to place them exactly where you wanted. We appreciate your feedback regarding the delivery window — we’ll certainly look into improving communication so customers are informed earlier. Great to hear it worked out well in the end, and thank you again for choosing us!
Resposta da BUY FIREWOOD DIRECT
Dear Andy, thank you for your positive feedback- enjoy your fires!
I'm not sure which wood I bought last…
I'm not sure which wood I bought last time but this purchase is not burning as good or long as the last
24 de novembro de 2025
Resposta da BUY FIREWOOD DIRECT
Dear Customer, thank you for your feedback. This time you ordered our Mixed hardwood. Your previous order was oak, which naturally burns longer and hotter. Mixed hardwood still provides good heat output, but it does burn faster — and this is also reflected in the lower price compared to oak. We hope this helps clarify the difference, and we’re always here if you need advice on choosing the best option.
Resposta da BUY FIREWOOD DIRECT
Thank you, we really appreciate your review!
Delivered on time
Delivered on time, well packed, good dry wood. Very satisfied!
19 de novembro de 2025
Resposta da BUY FIREWOOD DIRECT
Dear Wendy, we really appreciate your review — great to hear the quality and delivery worked perfectly for you!
A quick no hassel delivery logs burn well
A quick no hassel delivery and the logs burn really well
9 de novembro de 2025
Resposta da BUY FIREWOOD DIRECT
Dear Andrew, thanks so much for your kind words! It’s great to know the logs and delivery experience were spot on.
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