Rented a dress from a seller on here and it came smelling of a curry aroma so I returned it the same day within 24hrs. I eventually convinced them to give me a refund but they won’t refund to my bank... Ver mais
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Veja o que dizem as avaliações
My second time renting with by rotation and really happy with my experiences both times. The process is easy and I would highly recommend it.
Excellent experience of renting through By Rotation - my lender was lovely and a really smooth and easy rental experience. My only criticism is the By Rotation fees can be a little steep so it c... Ver mais
To date, I’ve lent pieces on 9 occasions but have always had positive experiences with renters, with pieces being well taken care of. App is easy to navigate and updated with new functions for lenders... Ver mais
Detalhes da empresa
Escrito pela empresa
The UK's leading peer-to-peer fashion rental app. Hire luxury designer clothes and accessories from top brands in London and the UK.
Informações de contato
3 Chandos St, W1G 9DH, London, Reino Unido
- hello@byrotation.com
- www.byrotation.com
3,9
Muito Bom
805 avaliações
Sem histórico de pedidos de avaliações
Esta empresa não convidou os respectivos clientes, portanto as avaliações podem não ser representativas
Respondeu a 83% das avaliações negativas
Normalmente responde dentro de 1 mês
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
would not reccomend.
I rented a dress and it was too small so I sent it back immediately, the person refused to give me a refund and BYROTATION did not help at all, even though on the website it says they will step in if you can't reach an agreement with the lender.
25 de novembro de 2025
Avaliação não solicitada
Resposta da BYROTATION
Thank you for sharing your feedback, and we’re really sorry to hear about your experience. This isn’t the level of support we aim to provide. Please reach out to our team with your order details so we can review what happened and work to resolve this for you as quickly as possible. We appreciate you bringing it to our attention.
Fantastic app
Fantastic app - easy access to great clothes when you don’t want to spend a fortune buying something to wear once.
21 de novembro de 2025
Avaliação não solicitada
Resposta da BYROTATION
Thank you for the great review! We're so glad the app makes it easy to enjoy amazing outfits without the cost of buying something for one-time wear.
Lender beware
Lender beware! I rented out a beautiful, expensive, new dress only for it to come back with stains AND runs. Support was incredibly unhelpful. Their policy is: “5.6. Renters will not be liable for general wear and tear. Normal wear and tear includes stains which can be removed by proper cleaning, minor snags, small numbers of missing beads, stuck zippers or other minor damage. By Rotation customer support may assist with evaluating what fair wear and tear is, and what is to be considered damage.” Essentially your items can be trashed and you’re just out of luck. I was told I needed to get the items assessed by “two reputable repair services” then submit the claims and go through the claims then if approved provide “quotes from two reputable repair services”. Support was unable to provide clarity on what is considered a reputable service or share a list of reputable services in my area. Lenders are not compensated in any way for the time it takes to source repair places and visit them each twice. All for making $50 renting a dress? Hard pass, do better!
9 de abril de 2025
Avaliação não solicitada
Resposta da BYROTATION
Thank you for sharing your experience, and we’re sorry to hear your rental didn’t go as planned. We understand how frustrating it can be when an item is returned with damage, and we’re constantly working to balance protecting lenders while supporting renters fairly.
Our damage assessment process is designed to ensure that claims are handled fairly and consistently, but we appreciate your feedback about making it clearer and easier to navigate. We’ll review your comments to see how we can improve support and guidance for lenders in the future.
Items arrived on time and looking…
Items arrived on time and looking exactly like the image
15 de novembro de 2025
Avaliação não solicitada
Resposta da BYROTATION
Thank you for your feedback! We’re glad to hear your items arrived on time and matched the images. We appreciate you sharing your experience and hope you enjoy using the platform!
Scammers
First time using this service and it has been an awful experience from start to end. The dress I hired smelt so awful and I was unable to return it within 24 hours as that was Sunday when post offices were shut so the lender and rotation refuse to give me a refund. I feel scammed and let down - will never use these websites again
16 de novembro de 2025
Avaliação não solicitada
Resposta da BYROTATION
Hi there,
We’re really sorry to hear about your experience and we understand how frustrating this must have been. As a peer-to-peer community, lenders are responsible for sending items in good condition, while our return timelines help protect both renters and lenders. Weekends can make this trickier, so we’d love to review this further for you. Please contact our support team with your order details so we can take another look.
Resposta da BYROTATION
Thanks for your fantastic feedback!
So many beautiful items and brands
So many beautiful items and brands! Very happy with the platform. Customer service very helpful too
14 de novembro de 2025
Avaliação não solicitada
Resposta da BYROTATION
Thank you so much for your lovely feedback! We’re thrilled to hear you’re enjoying the variety of items and brands on the platform. It’s great to know our customer service team has been able to help as well.
Easy to use
The app is very easy to use for uploading items for rent. I have only rented one of my pieces and it was pretty easy.
9 de novembro de 2025
Avaliação não solicitada
Resposta da BYROTATION
Thank you for sharing your experience! We’re happy to hear the app has been easy to use and that your first rental went smoothly.
Seamless experience
Seamless experience, great communication with lender, very helpful and kind. Highly recommend the service.
31 de outubro de 2025
Avaliação não solicitada
Resposta da BYROTATION
Thank you so much for your kind words! We’re thrilled to hear that your experience was seamless and that communication with the lender went smoothly.
I had a great experience
I had a great experience renting a dress for a wedding. The renter was extremely helpful, understanding and communicated fast. Some renters I tried to communicate with didn’t reply or were quite slow, so I would recommend messaging the renter before you go ahead. The process overall is more expensive as you have to pay for next day signed delivery and you also get charged for the cleaning fee etc. But overall it is worth it to wear an item you wouldn’t normally be able to afford, or don’t want to buy it to just wear once!
16 de outubro de 2025
Avaliação não solicitada
Resposta da BYROTATION
Hi Lou
Thank you for sharing your experience!
We’re delighted to hear that your dress rental for the wedding went smoothly and that your renter was helpful and responsive. Your tip about messaging renters in advance is really valuable for other members of the community.
We understand that additional costs like next-day delivery and cleaning fees can add up, but we’re glad to hear it was worth it for you to enjoy a special outfit without the commitment of buying.
Thank you again for your thoughtful review we hope to help you find many more outfits you love!
Best regards,
The By Rotation Team
Love love love and have rented for…
Love love love and have rented for years keep coming back every time
7 de outubro de 2025
Avaliação não solicitada
Resposta da BYROTATION
Hi Camilla
Thank you so much for your amazing feedback!
We’re thrilled to hear you’ve been enjoying renting with us for years and that you keep coming back.
We can’t wait to keep helping you find what you love next.
Best regards,
The By Rotation Team
Brilliant customer service to get my…
Brilliant customer service to get my issue resolved. Thank you particularly to Fia who was incredibly helpful and proactively cared about my issue resolved. Thank you ByRotation.
1 de outubro de 2025
Avaliação não solicitada
Resposta da BYROTATION
Hi there,
Thank you so much for your lovely feedback!
We’re delighted to hear that Fia was able to help and that your issue was resolved smoothly.
We truly appreciate you taking the time to share your experience thank you for being part of the By Rotation community!
Best regards,
The ByRotation Team
Allows theft of items and does nothing to recover
My item was rented and I provided signed for postage of the item, the item was received and signed for at the address given.
the renter then never returned the address and said it didn't arrive.
Byrotation essentially said sorry nothing we can do.
1 de outubro de 2025
Avaliação não solicitada
Resposta da BYROTATION
Hi Lana
We’re very sorry to hear about your experience and understand how upsetting it is when an item isn’t returned as expected.
We’d like to assure you that we have strict processes in place to investigate and manage any reports of theft or non-returned items. In cases like this, having postage insurance is essential, as it provides protection in the rare event that an item goes missing during delivery or return.
Our team always does everything possible within our policies to support both parties and ensure a fair resolution. If you’d like us to review your case again, please reach out to our support team with your reference number so we can take another look.
Best regards,
By Rotation
Terrible experience with this app
Terrible experience with this app. Joined the app - firstly there was an offer on to receive money off - applied directly at checkout, which didn't happen, so had to contact them to apply that. I then agreed with a lender for her to send on a Monday which she said she could - paid for the rental to start from the Tuesday, she said there may be postal delays, I said as long as I have by the Wednesday it's fine. Turns out she didn't actually post until the Tuesday, the day the rental was due to begin. The lender didn't respond when I asked if I needed to sign. I was out when it arrived so missed the delivery, and was going away the next day (which I'd already told the lender), so I only received the dress on the day I was due to return it. I didn't even open the package, just sent directly back from the post office. ByRotation are refusing to give me a refund because I'd said Wednesday worst case scenario was fine despite their T&Cs saying if a rental arrives after the start of the rental date you're entitled to a full refund. Plus they're taking sometimes 5 working days to even respond to me. Awful service all round.
17 de setembro de 2025
Avaliação não solicitada
Resposta da BYROTATION
Hi Katie,
We’re really sorry to hear that your Lender didn’t ship your item on time. We understand how frustrating that must have been.
Refunds can be issued when an item is returned within 24 hours; as this requirement wasn’t met, our support team needed to carry out an investigation into the postal dispute.
We truly appreciate your patience and your feedback regarding the time it took to receive updates during the process. These types of queries can take some time to resolve as we work with multiple parties to reach a fair outcome.
Thank you again for sharing your experience, your feedback helps us do better.
Best regards,
By Rotation
Good app - will use again
Good app. Pretty easy renting.
ID verification is a bit temperamental bu5 eventually works.
Rented 3 items for my wedding, no issues.
24 de setembro de 2025
Avaliação não solicitada
Resposta da BYROTATION
Thank you! We’re glad your rentals for the wedding went smoothly and appreciate your feedback about the ID verification process.
By Rotation makes it so easy to hire the perfect outfit for any occasion
By Rotation makes it so easy to hire beautiful things perfect for your event. It's been a lifesaver for me 3 times in the past few months.
I always recommend it to friends. Thank you!
15 de setembro de 2025
Avaliação não solicitada
Resposta da BYROTATION
Thank you for your kind words! We’re thrilled to have been a lifesaver and appreciate you recommending us to your friends.
Great platform
Great platform! Owner I rented from was nice, the dress was perfect and the whole experience was seemless. Got credits for my first rental and it was really useful.
11 de setembro de 2025
Avaliação não solicitada
Resposta da BYROTATION
Thank you! We’re thrilled your experience was seamless and that you loved the dress. We look forward to your next rental!
Easy to use app with great pieces…
Easy to use app with great pieces available to rent
14 de setembro de 2025
Avaliação não solicitada
Resposta da BYROTATION
Thanks for your feedback! We’re glad you enjoy our app and the selection of pieces available to rent.
Brilliant rental
Brilliant rental ! Very easy, dress was fabulous and the packaging made it so easy to send back. Thank you!
4 de setembro de 2025
Avaliação não solicitada
Resposta da BYROTATION
Thank you! We’re so glad you loved the dress and found the rental process easy. We look forward to your next rental!
Easy to buy and rent clothes
5 de setembro de 2025
Avaliação não solicitada
Resposta da BYROTATION
Thanks for your feedback! We’re glad you found renting and buying clothes easy and enjoyable.
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