BYROTATION Avaliações 805

O TrustScore é 4 de um total de 5

3,9

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Veja o que dizem as avaliações

Avaliado com 2 de um total de 5 estrelas

Rented a dress from a seller on here and it came smelling of a curry aroma so I returned it the same day within 24hrs. I eventually convinced them to give me a refund but they won’t refund to my bank... Ver mais

Avaliado com 5 de um total de 5 estrelas

My second time renting with by rotation and really happy with my experiences both times. The process is easy and I would highly recommend it.

Avaliado com 5 de um total de 5 estrelas

Excellent experience of renting through By Rotation - my lender was lovely and a really smooth and easy rental experience. My only criticism is the By Rotation fees can be a little steep so it c... Ver mais

Avaliado com 5 de um total de 5 estrelas

To date, I’ve lent pieces on 9 occasions but have always had positive experiences with renters, with pieces being well taken care of. App is easy to navigate and updated with new functions for lenders... Ver mais

Detalhes da empresa

  1. Aluguel de Vestidos
  2. Serviço de Aluguel de Fantasias
  3. Clube recreativo

Escrito pela empresa

The UK's leading peer-to-peer fashion rental app. Hire luxury designer clothes and accessories from top brands in London and the UK.


Informações de contato

3,9

Muito Bom

O TrustScore é 4 de um total de 5

805 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico de pedidos de avaliações

Esta empresa não convidou os respectivos clientes, portanto as avaliações podem não ser representativas

Respondeu a 83% das avaliações negativas

Normalmente responde dentro de 1 mês

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

3,9

Todas as avaliações

(805)

97 avaliações nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

The platform has loads of great options…

The platform has loads of great options and the T&Cs are really straightforward. I’ll definitely be renting here again!

9 de julho de 2025
Avaliação não solicitada
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Resposta da BYROTATION

Thanks for sharing your positive experience!

Avaliado com 5 de um total de 5 estrelas

Beautiful dress

Beautiful dress. Arrived on time!
Thank you so much

11 de julho de 2025
Avaliação não solicitada
logotipo da BYROTATION

Resposta da BYROTATION

We're so happy to hear the rental went well, thanks for your feedback!

Avaliado com 5 de um total de 5 estrelas

Rented dress for daughter’s graduation…

Rented dress for daughter’s graduation event.
A wonderful way to try out a different brand. Amazing communication also

28 de junho de 2025
Avaliação não solicitada
logotipo da BYROTATION

Resposta da BYROTATION

Great to hear there was good communication from your Lender! Thanks for your feedback

Avaliado com 5 de um total de 5 estrelas

Such a great way to reduce clothing waste

Such a great way to reduce clothing waste. Borrowing brand names I wouldn't be able to afford, such a fab idea! You get to have a whole new wardrobe for any event. Very pleased with the ease of it all.

5 de julho de 2025
Avaliação não solicitada
logotipo da BYROTATION

Resposta da BYROTATION

Thanks for your feedback, we appreciate it!

Avaliado com 1 de um total de 5 estrelas

Misleading website

Misleading website. Seller did not bother to send my dress, pretended she posted it. Did not offer any tracking reference as proof which is part of the rules. Now the transaction has been refunded, I cannot leave feedback, which is misleading to other customers. Terrible person she knew it was for a wedding too. The RentalCloset, Jaz Cuggy rudest person ever!

5 de julho de 2025
Avaliação não solicitada
logotipo da BYROTATION

Resposta da BYROTATION

We’re very sorry your rental didn’t meet expectations. Your refund has been processed, and we regret the inconvenience caused. We take all feedback seriously and are committed to improving our service.

Avaliado com 4 de um total de 5 estrelas

Easy to do and dress was lovely

Easy to do and dress was lovely. Only thing that could be better is if return delivery was included in the total rental cost, similar to a vinted type system.

5 de julho de 2025
Avaliação não solicitada
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Resposta da BYROTATION

Thanks for your feedback Sophie!

Avaliado com 5 de um total de 5 estrelas

Great rental app

Great experience- easy to rent, great condition and delivered on time!

2 de julho de 2025
Avaliação não solicitada
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Resposta da BYROTATION

We appreciate your review, thank you Freya

Avaliado com 5 de um total de 5 estrelas

I have rented so many great items over…

I have rented so many great items over the last 2 years and had nothing but positive experiences ! The options are endless and By Rotation is my absolutely go to anytime I need a special outfit ❤️ couldn’t recommend it enough!

2 de julho de 2025
Avaliação não solicitada
logotipo da BYROTATION

Resposta da BYROTATION

It's fantastic to hear you've has such positive experiences on the app!

Avaliado com 5 de um total de 5 estrelas

A total game-changer!

A total game-changer!
I hired a gorgeous Nadine Merabi dress for the weekend through ByRotation — it would have cost £350 to buy, but I rented it for a night and felt like a million dollars. The process was so simple and seamless. I love that I can now wear something amazing for weddings, Ascot, or a big night out without buying something new every time — it’s so much more sustainable and helps me declutter my wardrobe too. Rental is the future, and ByRotation makes it easy. Genius idea — highly recommend!

28 de junho de 2025
Avaliação não solicitada
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Resposta da BYROTATION

Thanks for your feedback Cheryl, we're so happy to hear you felt like a million dollars!

Avaliado com 5 de um total de 5 estrelas

I had such a fantastic experience…

I had such a fantastic experience renting from Sarita! The dress was absolutely beautiful and exactly as described. It arrived in perfect condition, clean, and carefully packaged, and Sarita was very accommodating with delivery, which I really appreciated. Communication was super smooth and friendly throughout, and she made the whole process so easy and stress-free. I felt amazing wearing the dress and got so many compliments! Would 100% rent from her again. Highly recommend! 💫👗

11 de junho de 2025
Avaliação não solicitada
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Resposta da BYROTATION

It's so great to hear you had a wonderful experience with one of our Top Lenders, Sarita!

Avaliado com 5 de um total de 5 estrelas

Great dress

Great dress, arrived on time beautifully packaged. Thanks so much

25 de junho de 2025
Avaliação não solicitada
logotipo da BYROTATION

Resposta da BYROTATION

We appreciate your feedback, thank you Carol!

Avaliado com 4 de um total de 5 estrelas

I've been loving ByRotation!

I've been loving ByRotation – it's genuinely changed the way I approach my wardrobe. I used to buy outfits, wear them once, then let them gather dust in my closet. Now, I rent them out instead. It’s such a smart, sustainable way to give clothes a second life and make some money back in the process. The app is easy to use, the community is great, and it just makes sense if you're into fashion but also want to be more conscious. Highly recommend!

27 de junho de 2025
Avaliação não solicitada
logotipo da BYROTATION

Resposta da BYROTATION

Thanks for your feedback Bibiana, we love to hear that your wardrobe is making money instead of gathering dust!

Avaliado com 1 de um total de 5 estrelas

DO NOT RENT TO @ESTAB AKA EIMEAR…

DO NOT RENT TO ESTAB AKA EIMEAR STANTON.

**RAT & BOA dress destroyed**

I had no response when dress was sent, no thank you or polite acknowledgement. Late sending the item back then was rude and didn’t even apologise. Wouldn’t provide proof of postage and stopped replying when asked for it.

My £200 Rat & Boa dress then came back absolutely DESTROYED. What should have been a simple £33.15 rental has now left me £248.15 down. I’ve had absolutely no response from her. She didn’t even have the decency to message me about the damage.

So far By Rotation have asked for everything from pictures, videos, receipts, notes from tailors to say it’s damaged beyond repair and I’ve still not been compensated.

20 de junho de 2025
Avaliação não solicitada
logotipo da BYROTATION

Resposta da BYROTATION

Thanks for your feedback! We're sorry to hear this happened to your rental. It can a while for the team to investigate issues of this nature, so we appreciate your patience and understanding.

It's great to see the team were able to fully resolve this for you and replace the dress.

Avaliado com 4 de um total de 5 estrelas

I had a difficult experience with a…

I had a difficult experience with a seller on here. Do NOT rent from Barana1. I rented a dress for an important event 3 months in advance of the day. When it came to the day, the seller never sent the item. They never responded to any of my messages and also totally ignored the communication from ByRotation.

However, ByRotation themselves were extremely helpful. They issued me with a full refund after the lender did not communicate with them for over 24 hours. I was really impressed with their attentiveness and how quickly they said they would issue me with a full refund. Berry was very helpful.

23 de junho de 2025
Avaliação não solicitada
logotipo da BYROTATION

Resposta da BYROTATION

We're sorry to hear your rental didn't quite go to plan. It's great to hear the team resolved this quickly for you!

Avaliado com 5 de um total de 5 estrelas

Super convenient

Super convenient, lovely collection available to rent , I absolutely love adore the idea of being able to rent and rent out cloths. Store was in very convenient location so I could go easy

21 de junho de 2025
Avaliação não solicitada
logotipo da BYROTATION

Resposta da BYROTATION

We appreciate your feedback, thank you!

Avaliado com 5 de um total de 5 estrelas

Amazing seller!

Such a lovely seller. Allowed me to try the dress on before. It was posted on time and communication was amazing!! Would definitely recommend!! X

21 de junho de 2025
Avaliação não solicitada
logotipo da BYROTATION

Resposta da BYROTATION

Thanks for recommending By Rotation!

Avaliado com 5 de um total de 5 estrelas

Easy and affordable

Such an easy way to rent an outfit. Great communication with renter.

19 de junho de 2025
Avaliação não solicitada
logotipo da BYROTATION

Resposta da BYROTATION

We love how easy it is to rent too! Thanks for your feedback

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