BYROTATION Avaliações 806

O TrustScore é 4 de um total de 5

4,0

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Veja o que dizem as avaliações

Avaliado com 2 de um total de 5 estrelas

Rented a dress from a seller on here and it came smelling of a curry aroma so I returned it the same day within 24hrs. I eventually convinced them to give me a refund but they won’t refund to my bank... Ver mais

Avaliado com 5 de um total de 5 estrelas

My second time renting with by rotation and really happy with my experiences both times. The process is easy and I would highly recommend it.

Avaliado com 5 de um total de 5 estrelas

Excellent experience of renting through By Rotation - my lender was lovely and a really smooth and easy rental experience. My only criticism is the By Rotation fees can be a little steep so it c... Ver mais

Avaliado com 5 de um total de 5 estrelas

The easiest experience ever! Really loved renting my dress from here and will definitely be doing it again.

Detalhes da empresa

  1. Aluguel de Vestidos
  2. Serviço de Aluguel de Fantasias
  3. Clube recreativo

Escrito pela empresa

The UK's leading peer-to-peer fashion rental app. Hire luxury designer clothes and accessories from top brands in London and the UK.


Informações de contato

4,0

Muito Bom

O TrustScore é 4 de um total de 5

806 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico de pedidos de avaliações

Esta empresa não convidou os respectivos clientes, portanto as avaliações podem não ser representativas

Respondeu a 83% das avaliações negativas

Normalmente responde dentro de 1 mês

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,0

Todas as avaliações

(806)

97 avaliações nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 1 de um total de 5 estrelas

Horrible – didn't receive item

Dress is meant to arrive today, no contact from lender.

Don't know what is going on, but it seems like the app should be better at reminding you that the dress has or hasn't been shipped. Leaving for a wedding on Saturday, will need to go out and buy some random dress now??

14 de maio de 2025
Avaliação não solicitada
logotipo da BYROTATION

Resposta da BYROTATION

Sorry to hear your dress didn't arrive on time. We send timely reminders to Lenders so we'd be happy to look into this further and see what went wrong. Please share your rental reference with the team - help@byrotation.com

Avaliado com 5 de um total de 5 estrelas

Great service

Great service - the girl I rented the dress of was really lovely and the process was so easy! Would definitely rent again!

10 de maio de 2025
Avaliação não solicitada
logotipo da BYROTATION

Resposta da BYROTATION

Thanks for sharing your experience Georgia!

Avaliado com 5 de um total de 5 estrelas

Fantastic service!

Fantastic! First time using this app. Great communication. Lovely item, arrived very quickly. All in all a really great service. Will definately rent again and would recommend to others

8 de maio de 2025
Avaliação não solicitada
logotipo da BYROTATION

Resposta da BYROTATION

Great to hear the service was good! Thanks for sharing your experience

Avaliado com 5 de um total de 5 estrelas

Rented my wedding dress

Rented my wedding dress through By Rotation and it was such a smooth process. The team were super responsive and came back to me on my many questions quickly and efficiently. I was also able to try on my dress at their Mayfair store which was an added bonus! Would highly recommend renting through them.

3 de maio de 2025
Avaliação não solicitada
logotipo da BYROTATION

Resposta da BYROTATION

Thanks for your feedback Lorraine

Avaliado com 5 de um total de 5 estrelas

Love it! Sustainable way to not overcrowd your wardrobe

I have always had a great experience with ByRotation. The renters are very approachable, items always delivered on time and true to size and just like the images. I find it a very sustainable alternative to constantly purchasing new outfits.

5 de maio de 2025
Avaliação não solicitada
logotipo da BYROTATION

Resposta da BYROTATION

It's great to hear you've had a wonderful renting experience Cathy

Avaliado com 5 de um total de 5 estrelas

Amazing experience

Claudia was very professional, made the whole process easy for me and got an absolutely stunning dress! I'd never done this before but it really makes sense ! I ended up wearing a stunning dress and would have paid quite a lot of money but didn't. Thank you very much for this genius idea. Service was second to none! Would highly recommend

3 de maio de 2025
Avaliação não solicitada
logotipo da BYROTATION

Resposta da BYROTATION

Thanks for your feedback Lucy!

Avaliado com 5 de um total de 5 estrelas

Easy process

Easy process. Dress arrived exact date it was expected. Dress fab quality, got compliments all evening. Arrived in a Reusable sustainable bag with return label already printed. Would def recommend!

23 de abril de 2025
Avaliação não solicitada
logotipo da BYROTATION

Resposta da BYROTATION

Thanks for your feedback Olivia! It's great to hear how easy the return was

Avaliado com 1 de um total de 5 estrelas

Dirty & unhelpful

The item I received was very dirty and smelly. It could not be worn!
I returned as soon as I could and have been told I cannot have a refund at all.
Won’t use again!

23 de abril de 2025
Avaliação não solicitada
logotipo da BYROTATION

Resposta da BYROTATION

Hi Sophie,

Thanks for your message. We are so sorry to understand your item arrived in poor condition. We noticed your ticket was still open with our support team. If you could please respond to our questions, we'd be very happy to look into this further.

Thanks, Team BR

Avaliado com 5 de um total de 5 estrelas

I never shop for fashion anymore

I never shop for fashion anymore - I've been using By Rotation for the last 5 years, lending out my clothes and bags and using that rental income to rent unique, interesting and new fashion from others on the app. It's been hugely rewarding - financially, socially and morally. It all feels so obvious now, and I'm glad I'm no longer the shopaholic I used to be!

7 de abril de 2025
Avaliação não solicitada
logotipo da BYROTATION

Resposta da BYROTATION

Thanks for your wonderful review Esha! Great to hear you are an early adopter and By Rotation has helped to curb your shopping habits.

Avaliado com 5 de um total de 5 estrelas

if byrotation has no lovers then I am dead

been using byrotation for about 3 years now and never had a bad experience! the renters have always been lovely and the process is so smooth, they have saved my last minute fashion dilemmas on numerous occasions and is such an easy way to do your part in consuming less

will rave about this company till my dying breath, if byrotation has no lovers left then I am dead

11 de abril de 2025
Avaliação não solicitada
logotipo da BYROTATION

Resposta da BYROTATION

Thanks for your lovely feedback! We are so pleased to hear that By Rotation has helped you consume less

Avaliado com 1 de um total de 5 estrelas

Worst app ever

Worst app ever. I downloaded the app so I could be more sustainable as I love to buy clothing. I tried renting a dress for my friends hen trip to Paris, I paid up two weeks ahead of the event and assumed everything was finalised, only to receive a message 5 days before my trip to state that the ‘request had expired’ it seems the renter has to accept the request and she didn’t- even though she had been active on the app constantly. I tried again, same dress with 2 different renters and the same thing happened- expired requests! I have just bought the dress myself from the actual brand now which cost me £175 fingers crossed it arrives with the next day delivery. And now I have yet another piece of clothing in my overflowing wardrobe. It is gorgeous though. The concept is such a great idea, it’s just such a shame it’s dreadful/has time wasters on it

10 de abril de 2025
Avaliação não solicitada
logotipo da BYROTATION

Resposta da BYROTATION

We’re really sorry to hear about your experience, especially ahead of a special trip. It’s incredibly frustrating when requests expire, and we know how disappointing that must’ve been. While we’re working to improve the process and encourage more reliable responses from lenders, it’s clear we fell short here.

Please reach out to our team at help@byrotation.com, we’d love to make this right and offer a gesture of goodwill. Thanks again for your feedback, it helps us do better.

Avaliado com 5 de um total de 5 estrelas

Lovely bag from a great lender

Lovely bag from a great lender. I had so many compliments. Lender was very helpful and able to get bag to me at short notice

5 de abril de 2025
Avaliação não solicitada
logotipo da BYROTATION

Resposta da BYROTATION

Thanks for your lovely feedback Shirley!

Avaliado com 5 de um total de 5 estrelas

Love By Rotation!

Every time I have used By Rotation the sellers have been polite, friendly and amazing at communicating to safely deliver the dress. By Rotation has all the tips and info you need to feel happy and secure about renting an outfit. It’s the best app ever!

2 de abril de 2025
Avaliação não solicitada
logotipo da BYROTATION

Resposta da BYROTATION

Hi Holly, it's great to hear you've such a good experience on the app!

Avaliado com 5 de um total de 5 estrelas

Very easy rental

Very easy rental. Arrived super quickly and was perfect. Cannot recommend the site enough.

3 de abril de 2025
Avaliação não solicitada
logotipo da BYROTATION

Resposta da BYROTATION

Thanks for your feedback Keith!

Avaliado com 5 de um total de 5 estrelas

Very easy to use

Very easy to use

6 de abril de 2025
Avaliação não solicitada
logotipo da BYROTATION

Resposta da BYROTATION

Thanks for your positive feedback!

Avaliado com 5 de um total de 5 estrelas

Replies to queries really fast.

Replies to queries really fast.
When I post new items, they are approved quickly or declined with instant reason so I can act quickly.

3 de abril de 2025
Avaliação não solicitada
logotipo da BYROTATION

Resposta da BYROTATION

Thanks for your review Shivsy, we're happy to hear this feedback about our quick listing and approval process!

Avaliado com 5 de um total de 5 estrelas

Incredible app

Incredible app, stunning user interface and so easy to use. Great way to make extra cash with clothes that would otherwise be sitting in my wardrobe doing nothing!
Hoping to scale up eventually thank you ByRotation!

3 de abril de 2025
Avaliação não solicitada
logotipo da BYROTATION

Resposta da BYROTATION

Thanks for your review Cecilia - we hope to help you increase your rentals!

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