Extremely poor service. We booked a hire and a hotel for our upcoming stay in Canada. 3 days after booking received an email saying the hire cars were fully booked. Then 2 days later another email... Ver mais
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Veja o que dizem as avaliações
So very knowledgeable about all this Canada. Allowed me to use credit we still had with them from Covid times. Everything was spot on...including the trip itself. Will definitely return to Canada at s... Ver mais
A empresa respondeu
Booked a trip this autumn. Really looking forward to the holiday in September. Initially I spoke and emailed Kasey and then completed the booking with Mark. Both were professional yet... Ver mais
A empresa respondeu
Just booked a holiday for 2027 and was really pleased with how Gary our Travel consultant suggested places to stay and visit with expert knowledge. We relied on his expertise to build our dream holida... Ver mais
A empresa respondeu
Detalhes da empresa
- Operador de turismo
- Locadora de Carros
- Agência de Cruzeiros Marítimos
- Site de busca de vôos
- Hotel
- Agência de Viagens
Escrito pela empresa
Our fantastic new office space in London Paddington is bright, modern and ready to welcome you. Settle down in our comfortable seats as a Canada Travel Expert talks you through all the fine details of your big trip. Between your passionate travel consultant and an interactive TV screen, there will be plenty of inspiration.
Welcome to Canada
Escrito pela empresa
- Talk to us today
- Canada is epic and rich in adventures. A destination of discovery that has something for everyone. As the UK’s award-winning Tour Operator that specialises in travel to Canada, we are dedicated to creating exceptional, once in a lifetime experiences. Whether you opt for one of our tried and tested iconic itineraries or a tailor-made trip to suit your exact needs, you are sure to return with memories that will last a lifetime. Speak to our Canada Travel Experts to help you book your dream holiday: 0207 616 9167
- The Canada Travel Experts
- We’ve spent more than 25 years exploring Canada, seeking out the things we think you’ll love. Every visit ensures we keep our finger on the pulse to maintain our intimate knowledge of the country, from its cities and wildernesses to the best places to eat. When you book with us, you book with the experts.
- World-class partners
- You’ll be able to choose holidays from our world-class partners like Holland America Line cruises, Rocky Mountaineer train tours, Fairmont hotels and Avis car hire. We handpick the companies we work with to make sure you have a quality and reliable experience.
- Tailor-made experiences
- Visit our website and you’ll find carefully curated tours with flights, vehicle hire, hotels and our favourite locations included in the package. But the best part? All our tours can be tailor-made. Just call us to explore your options and talk through the sights you’d love to see. We’ll make sure you don’t miss a thing.
- Award-winning holidays
- Thanks to the votes of our happy customers, we’ve received gongs at the British Travel Awards for the last four years in a row, including the Gold Award for Best Holiday Company to Canada (Large) and the Silver Award for Best Rail Holiday Company (Large).
- Price Match Guarantee
- Canada has been our business since 1995. Our strong and enduring relationships with suppliers mean we can promise you unbeatable prices. In the rare eventuality you find the same Canadian holiday elsewhere for cheaper, we'll match it. That way you're guaranteed the best price on all our holidays, every time.
- UK-based travel consultants
- Our advisors are our greatest asset. Call them yourself and you’ll soon find that their passion and enthusiasm for Canada is infectious. Whether you’re planning a special anniversary, a family getaway or the retirement trip of a lifetime, our advisors will bring your holiday dreams to life.
Informações de contato
1st floor, 10 Eastbourne Terrace, W2 6LG, London, Reino Unido
- 0207 616 9167
- mail@canadianaffair.com
- www.canadianaffair.com
4,5
Excelente
4 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Excellent service.
Julie Heath was fantastic- really helpful and knowledgeable.
She was able to give us advice on the best options available and the optimum route to take for our Canadian tour.
Clearly knew her stuff and had been to several of our stops herself so was able to speak with experience.
The process was easy and we never felt like we were being sold to.
Thanks Julie - great service.
10 de março de 2026
Resposta da Canadian Affair
Good morning,
Thank you for your wonderful review.
We appreciate your lovely comments about our Travel expert Julie we are pleased to hear this feedback and will pass this on.
We know your time is valuable and really appreciate you taking the time to provide this feedback.
I hope you have an amazing time on your travels when you go to Canada.
Kind Regards
Allan
Customer Service
Excellent customer service
Excellent customer service. I originally booked a flight in 2020 which was cancelled due to the pandemic. Canadian Affair gave me indefinite credit, which I've just spent on a new flight out to Canada today. Had the loveliest customer services call of my life with Mark, who was able to sort out my credit, my flights and give me some great tips for my holiday. Highly recommend.
10 de março de 2026
Avaliação não solicitada
Resposta da Canadian Affair
Good morning,
Thank you for your kind review and your generous feedback.
We appreciate your lovely comments about our Travel expert Mark we are pleased to hear this feedback and will pass this on.
We know your time is valuable and really appreciate you taking the time to provide this feedback.
I hope you have an amazing time on your travels when you go on holiday to Canada.
Kind Regards
Allan
Customer Service
Avoid this company for car hire
Avoid this company for car hire! 90% cancellation fees not specified at time of booking.
We booked a car and when we found out that snow tyres were compulsory until the end of March (Canadian Affair never told us this) we tried to cancel. We were told it is a 90% cancellation fee. Not only can we not afford to lose this money, we now have to pay an additional $20 per day for the winter tyres. Do yourself a favour and go with any other company which offers a standard free cancellation up until 48 hrs before the booking.
10 de março de 2026
Avaliação não solicitada
Resposta da Canadian Affair
Hi Katie,
I'm sorry to read that you have concerns regarding our terms and conditions. If you could kindly email your booking reference number to mail@canadianaffair.com, a member of our customer service team will review your comments and get in touch with you directly.
Kind regards,
Lindsey
Customer Service
Excellent service, highly recommended
Excellent service from the initial enquiry to the actual booking and beyond. Thoughtful and helpful advice on hotels and excursions. Could not ask for more, highly recommended.
11 de fevereiro de 2026
Resposta da Canadian Affair
Good morning,
Thank you for your taking time of your day to leave a review
We appreciate your kind comments about our Travel experts we are delighted to hear this generous feedback and we will pass this on.
I hope you have a wonderful day.
Kind Regards
Allan
Customer Service
Excellent knowledge help and…
Excellent knowledge help and understanding, thank you
27 de fevereiro de 2026
Resposta da Canadian Affair
Good afternoon,
Thank you for your review.
We appreciate your kind comments about our Travel experts we are thrilled to hear this wonderful feedback and will pass this on.
I hope you have a fantastic day.
Kind Regards
Allan
Customer Service
Fantastic experience, fantastic team!
Mark Carson couldn’t have been more friendly and helpful, which made the booking experience a real pleasure. His expert knowledge and advice was extremely helpful and I would thoroughly recommend Canadian Affairs to anyone thinking of planning a tour holiday in Canada. Having had such a great experience booking my holiday, thanks to Mark, I am truly excited and can’t wait for the adventure to begin 😁
27 de fevereiro de 2026
Resposta da Canadian Affair
Good morning,
Thank you for your great review and your generous feedback.
We appreciate your lovely comments about our Travel expert Mark we are pleased to hear this feedback and will pass this on.
We know your time is valuable and really appreciate you taking the time to provide this feedback.
I hope you have an amazing time on your travels when you go on holiday.
Kind Regards
Allan
Customer Service
You came highly recommended by my…
You came highly recommended by my brother in law. I had decided to take a Canadian holiday on a bit of a whim (going to a gig in Montreal), & had no idea where to start building a holiday around this.
Kathryn was very patient with me, sent me several option quotes (whether apartment or hotel, how long in each city, including a day trip); decided on a four Eastern city trip.
25 de fevereiro de 2026
Resposta da Canadian Affair
Good afternoon,
Thank you for taking time out of your day to leave a wonderful review we are pleased to read that you got the service which we aim to provide at all times at Canadian Affair.
We appreciate your lovely comments about our Travel expert Mark we are happy to here this kind feedback and will pass this on.
I hope you have a fantastic time on your travels when you go on holiday.
Kind Regards
Allan
Customer Service
Competitive pricing
Efficiency in getting the holiday booked has been good. Competitive pricing against similar companies. Not taken the holiday yet so cannot give any further comments.
17 de fevereiro de 2026
Resposta da Canadian Affair
Good afternoon,
Thank you for your review.
We appreciate your lovely comments about our Travel experts we are happy to hear this great feedback and will pass this on.
I hope you have a wonderful day and a great holiday when you go on your vacation.
Kind Regards
Allan
Customer Service
Resposta da Canadian Affair
Good afternoon,
Thank you for your review.
We appreciate your kind comments about our Travel experts we are delighted to hear this wonderful feedback and will pass this on.
I hope you have a wonderful day.
Kind Regards
Allan
Customer Service
A pleasure to book with Camadian Affair
Our planner was very knowledgeable about Western Canada and could not have been more helpful in making recommendations and answering any questions we had. There was no pressure to go ahead quickly.
The whole experience in dealing with Canadian Affair has been delightful.
Thank you.
12 de fevereiro de 2026
Resposta da Canadian Affair
Good afternoon,
Thank you so much for your lovely feedback and taking time out of your day to leave such a fantastic review for our travel experts we are thrilled to hear you got the service which you expected.
I hope you have a wonderful day.
Kind Regards
Allan
Customer Service
Superb knowledgable advisor going the extra mile
The experience of planning and booking a holiday was superb. It took a long time on the phone to get through but it was worth the wait. Mark was very knowledgable about the parts of Canada I was interested in, and was able to suggest different options to make the holiday flow much more easily. Whilst it took several iterations to decide on the exact hotels, that was down to me changing my mind and taking on board Mark's feedback. Would really recommend booking with Canada Affair as it takes away all the risk and you are able to talk to knowledgable agents who have been there and experienced the location and the holiday.
16 de janeiro de 2026
Resposta da Canadian Affair
Good afternoon,
Thank you for your great review and your wonderful feedback.
We appreciate your lovely comments about our Travel expert Mark we are delighted to hear this feedback and will pass this on.
We know your time is valuable and really appreciate you taking the time to provide this feedback.
I hope you have a fantastic time on your travels when you go on your trip.
Kind Regards
Allan
Customer Service
Very organised and efficient in the…
Very organised and efficient in the booking process made it easy and nothing was too much trouble . My brother and sister in law used them last
Year and couldn’t fault them . Easy to speak to on phone . Bring on the trip in sept
6 de fevereiro de 2026
Resposta da Canadian Affair
Good morning,
Thank you so much for your kind feedback and taking time out of your day to leave such a fantastic review for our travel experts we are delighted to hear you got the service which you had hoped for.
I have you have an amazing trip when you go on your vacation in September.
I hope you have a lovely day.
Kind Regards
Allan
Customer Service
As usual great service no hard sell…
As usual great service no hard sell just listen to the customers and find what they need then have the knowledge to give great help and advice. So don’t be afraid to use them
30 de janeiro de 2026
Resposta da Canadian Affair
Good morning,
Thank you so much for your kind feedback and taking time out of your day to leave such a lovely review for our travel experts we are delighted to hear you got the service which you expected.
I hope you have a wonderful day.
Kind Regards
Allan
Customer Service
Great Booking Experience & Price
I have only booked the hoilday so far, but the time and effort both Mark and Jo took to get me a great priced hoilday was second to none. I can't thank Mark enough for his time working beyond normal hours
31 de janeiro de 2026
Resposta da Canadian Affair
Good afternoon,
Thank you for taking time out of your day to leave a great review and pleased to read that you got the service which we aim to provide at all times at Canadian Affair.
We appreciate your lovely comments about our Travel expert Mark & Jo we are happy to hear wonderful and will pass this on.
I hope you have a fantastic time on your travels when you go on vacation.
Kind Regards
Allan
Customer Service
Helpful and friendly
Mark couldn’t have been more helpful in helping us book a motorhome holiday that allowed us to fit in family visits in various parts of BC. Knowledgeable and keeping us up to date throughout. A very positive experience.
30 de janeiro de 2026
Resposta da Canadian Affair
Good morning,
Thank you for your great review and your generous feedback.
We appreciate your lovely comments about our Travel expert Mark we are pleased to hear this feedback and will pass this on.
We know your time is valuable and really appreciate you taking the time to provide this feedback.
I hope you have an amazing time on your travels when you go on your trip to visit family.
Kind Regards
Allan
Customer Service
Answered phone calls promptly
Answered phone calls promptly, pleasant and knowledgeable staff, efficient service.
26 de janeiro de 2026
Resposta da Canadian Affair
Good morning,
Thank you for your review.
We appreciate your kind comments about our Travel experts we are thrilled to hear this wonderful feedback and will pass this on.
I hope you have a fantastic day.
Kind Regards
Allan
Customer Service
Not very helpful…
This is not a review of my experience on a holiday. Rather, it’s why I doubt I would use Canadian Affair after today’s experience at the Destinations Travel Show in London.
I approached their stand while there seemed to be 4 or more staff who were not busy. I had a simple question about how I could buy a Canadian National Parks Pass - which is a topic that is dealt with frequently through their Motorhome and self-drive holidays and would have taken less than a minute to answer. I was told that unless I bought (or had bought) a holiday from them, she would not help me with this information.
So when we book our trip to Canada in 2027, it definitely won’t be with Canadian Affair.
All the other stands we visited at the Show were happy to share simple information, whether or not we were booking their holidays. We will go with one of them instead.
29 de janeiro de 2026
Avaliação não solicitada
Resposta da Canadian Affair
Hi Consumer,
Thank you for your feedback. I am very sorry to hear about your experience at the recent Destinations Travel Show in London. We would like to discuss your concerns further. Please kindly email mail@canadianaffair.com with your contact number, and a member of our Customer Service team will be in touch.
Kind Regards
Lindsey
Customer Service
We received great guidance and help to…
We received great guidance and help to create a bespoke trip.
21 de janeiro de 2026
Resposta da Canadian Affair
Good afternoon,
Thank you so much for your kind feedback and taking time out of your day to leave such a kind review for our travel experts we are pleased you got the service you expected.
I hope you have a wonderful day and have an amazing time when you go on your holiday.
Kind Regards
Allan
Customer Service
Mark provided exceptional assistance by…
Mark provided exceptional assistance by thoroughly explaining the main details, presenting all the available choices, and steering us toward making a well-informed decision for our vacation.
26 de janeiro de 2026
Avaliação não solicitada
Resposta da Canadian Affair
Good afternoon,
Thank you for your great review and your wonderful feedback.
We appreciate your lovely comments about our Travel expert Mark we are happy to hear this feedback and will pass this on.
We know your time is valuable and really appreciate you taking the time to provide this feedback.
I hope you have a fantastic time on your travels when you go on your trip.
Kind Regards
Allan
Customer Service
Not as good as they used to be
Not as good as they used to be. We traveled with them in 2024 and they were excellent. We are returning to Canada in June but, this time, the service has been awful. Information has been lost, an inaccurate excessive quote provided, they don’t respond to emails, and getting through on the phone takes a very long time. I’m still waiting for a reply to the email I sent chasing them for a reply to an email I sent earlier. We will use Trailfinders instead.
27 de janeiro de 2026
Avaliação não solicitada
Resposta da Canadian Affair
Good morning,
Thank you for providing valuable feedback.
If you could kindly e-mail your quotation reference number to mail@canadianaffair.com and a member of our customer service team will review the concerns raised.
Kind Regards
Allan
Customer Service
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