The salesperson was helpful and respectful, allowing us time to think and discuss privately. It was nice to get the appliance delivered without an extra charge. That made the price point lower than... Ver mais
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Veja o que dizem as avaliações
Ivonna Lobo the sales person who helped me make my selection was very helpful and courteous making the experience very easy. She made all the arrangements for a speedy delivery the next day. The deli... Ver mais
A empresa respondeu
Ivonna’s knowledge was appreciated and she helped me find a new refrigerator that met my requirements in no time at all. Had excellent email communication after point of sale. Delivery was on time w... Ver mais
Calling the local store was superior to the web page agent - faster and more efficient way to quickly confirm availability and pricing. Pricing was comparable to other vendors. Shipping speed and qu... Ver mais
A empresa respondeu
Detalhes da empresa
Sobre Canadian Appliance Source - Edmonton
Escrito pela empresa
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.
We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.
Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.
The Core Return Terms for Unused Items
- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.
- $0 Restocking Fees: We do not charge any restocking fees on eligible returns. - Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.How to Process a Return
- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.
- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.What If Your Product is Damaged or Defective?
We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.
If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns
Informações de contato
3803 Calgary Trail NW, Unit 150, T6J5M8, Edmonton, AB, Canadá
- 7807056008
4,6
Excelente
2 mil avaliações
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The whole transaction was flawless
The whole transaction was flawless. They showed up on time with the right product. The delivery people were very professional and were so great at what they did it felt seamless and efficient.
6 de maio de 2026
Resposta da Canadian Appliance Source - Edmonton
Hi Erin,
Thank you for your wonderful review and for choosing CAS! We’re delighted to hear your entire experience was seamless and that our delivery team provided professional and efficient service. We truly appreciate your business and look forward to helping you again in the future. Please keep CAS in mind for your appliance needs, and feel free to recommend us to family and friends!
CAS
excellent!
6 de maio de 2026
Resposta da Canadian Appliance Source - Edmonton
Hi Doyle,
Thank you for your feedback and for choosing CAS! We’re glad to hear you had an excellent experience. We truly appreciate your business and look forward to serving you again in the future. Please keep CAS in mind for your appliance needs, and feel free to recommend us to family and friends!
CAS
Resposta da Canadian Appliance Source - Edmonton
Hi Steve,
We are so glad our team was polite, fast, and on time. We appreciate your feedback!
CAS
Good products
Good products. Prompt service. There was one issue but it was dealt with in a prompt manner to my satisfaction
30 de abril de 2026
Resposta da Canadian Appliance Source - Edmonton
Hi Corry,
We're glad you found it simple and easy to use. Thank you for your feedback!
CAS
We are happy with the service
We are happy with the service provided by Vunney for the purchase of a washer/dryer. We are also happy with how the delivery and installation team did.
26 de abril de 2026
Resposta da Canadian Appliance Source - Edmonton
Hi Graham,
We're happy to hear that you were pleased with the service you received during your washer/dryer purchase and installation. Thank you for sharing your positive experience with us!
CAS
All good nice people and delivered when…
All good nice people and delivered when they said the would
3 de maio de 2026
Sales man NIck Brady was very knowledge…
Sales man NIck Brady was very knowledge and very helpfull
25 de abril de 2026
Resposta da Canadian Appliance Source - Edmonton
Hi Stewart,
Thank you for your kind words and for choosing CAS! We’re delighted to hear that Nick Brady was knowledgeable and helpful throughout your shopping experience. Providing excellent customer service is always our goal, and we’re glad Nick made a positive impression. We truly appreciate your business and look forward to assisting you again in the future. Please enjoy your purchase, and feel free to recommend CAS to your family and friends!
CAS
There was a slight delay in delivery…
There was a slight delay in delivery and you actually called and let me know. Awesome!
30 de abril de 2026
Resposta da Canadian Appliance Source - Edmonton
Hi Todd,
We're happy to hear that you appreciated our proactive communication regarding the slight delivery delay. Thank you for your awesome feedback and for taking the time to share your experience!
CAS
Very easy transaction from the sale…
Very easy transaction from the sale right up to the delivery. Would definitely shop here again.
21 de abril de 2026
Resposta da Canadian Appliance Source - Edmonton
Hi Dale,
We're so glad the transaction was easy, from the purchase to the delivery. It's wonderful to know you would shop with us again; we appreciate your business!
CAS
I recently bought a couple of…
I recently bought a couple of appliances from CAS. Everything from online purchase, changes in between, delivery and installation, ran smoothly. Every employee whom I dealt with was friendly and professional. Thank you for excellent service.
21 de abril de 2026
Resposta da Canadian Appliance Source - Edmonton
Hi Catherina,
Thank you for your kind review—we truly appreciate your business with CAS. We’re glad to hear that your experience, from the online purchase through to delivery and installation, went smoothly and without any issues.
It’s great to know that every team member you interacted with was friendly and professional. We’ll be sure to share your feedback with the team.
Thank you again for choosing CAS—we look forward to serving you again in the future, and we’d be grateful if you shared your experience with your family and friends!
CAS
Our salesperson (Nick Brady) was…
Our salesperson (Nick Brady) was excellent and straightforward. Got a good price on our Maytag dishwasher and we are very happy!
22 de abril de 2026
Resposta da Canadian Appliance Source - Edmonton
Hi Julia,
Thank you for your wonderful feedback! We’re so glad to hear Nick Brady provided excellent, straightforward service and helped you secure a great deal on your Maytag dishwasher. It’s fantastic to know you’re happy with your purchase! We truly appreciate your business and look forward to serving you again. If you have family or friends who could benefit from our services, we’d be grateful if you shared your experience with them!
CAS
Love my new washer
Love my new washer. Easy from ordering to delivery. Will use Canadian Appliance Source again.
17 de abril de 2026
Resposta da Canadian Appliance Source - Edmonton
Hi Tammy,
Thank you for your kind review! We’re so happy to hear you love your new washer and that everything—from ordering to delivery—was easy and smooth.
We truly appreciate your business and your trust in CAS. We look forward to serving you again, and we’d be grateful if you shared your experience with family and friends. Thanks again for choosing Canadian Appliance Source!
CAS
Thank you to Jessannin Rios for your…
Thank you to Jessannin Rios for your help to buy a fridge. She is patient and help me to understand well what she told me because i am not yet perfect bilingual
24 de abril de 2026
Resposta da Canadian Appliance Source - Edmonton
Hi Sylvie,
Thank you for your kind feedback! We’re so glad to hear that Jessannin Rios was patient and took the time to clearly explain everything to you—it’s very important to us that every customer feels comfortable and well understood throughout the process.
We’re happy we could help you find the right fridge and make the experience a positive one.
We truly appreciate your business and your trust in CAS. We look forward to serving you again in the future, and we’d be grateful if you shared your experience with family and friends. Thanks again for choosing CAS!
CAS
Good communication for expected…
Good communication for expected delivery and friendly and professional install service
14 de abril de 2026
Resposta da Canadian Appliance Source - Edmonton
Hi Ian,
We're happy to hear that you had good communication regarding your delivery and that the installation service was friendly and professional!
CAS
Great customer service and the delivery…
Great customer service and the delivery was great also
21 de abril de 2026
Resposta da Canadian Appliance Source - Edmonton
Hi Myles,
We appreciate your positive feedback regarding our great customer service and delivery! We are so glad you had a great experience with us.
CAS
Kind and professional support
Kind and professional support from the moment of purchase to installation. I am satisfied.
18 de abril de 2026
Resposta da Canadian Appliance Source - Edmonton
Hi Hyun,
We're happy to hear that you were satisfied with our kind support throughout the entire process. Thank you for your positive feedback!
CAS
Great experience in store and on time…
Great experience in store and on time delivery and installation
17 de abril de 2026
Resposta da Canadian Appliance Source - Edmonton
Hi Ray,
We're happy your in-store experience, on-time delivery, and installation were great. We appreciate your positive feedback very much!
CAS
Great service from start and finish
10 de abril de 2026
Resposta da Canadian Appliance Source - Edmonton
Hi Michelle,
We are happy to know our service met your expectations from beginning to end. We appreciate your business and look forward to your next visit.
CAS
Atri was extremely knowledgeable
Atri was extremely knowledgeable, helpful and courteous. Will recommend and work with him whenever, Ken
17 de abril de 2026
Resposta da Canadian Appliance Source - Edmonton
Hi Ken,
Thank you, Ken, for your kind words! We’re so pleased to hear that Atri provided you with knowledgeable, helpful, and courteous service. It means a lot to know you had such a positive experience working with him.
We truly appreciate your business and support, and we look forward to assisting you again in the future. Thank you as well for your recommendation—we’re grateful for your trust in CAS and would be happy to help your family and friends anytime!
CAS
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