Our salesman Matthew was kind, attentive and informative. The whole process from sales to delivery was awesome. The two delivery men were great! Efficient, fast and simple installation and removal of... Ver mais
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Veja o que dizem as avaliações
I went to CAS with a few appliances already in mind, but Samantha steered me in a much better direction. We bought the newly released TruArctic fridge (CAS house brand) and have been happy with it s... Ver mais
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To begin with, my sales rep was SPECTACULAR. This was honestly the quickest purchase I've ever made, we told her what we want, the dimensions of the space, and she showed us exactly what we were hopin... Ver mais
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Was so surprised went into store and my new fridge and stove was in my kitchen next day, sales lady was very helpful and nice and the two delivery guys set upthe appliances, careful not to scratch an... Ver mais
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Detalhes da empresa
Sobre Canadian Appliance Source - Gatineau
Escrito pela empresa
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.
We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.
Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.
The Core Return Terms for Unused Items
- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.
- $0 Restocking Fees: We do not charge any restocking fees on eligible returns. - Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.How to Process a Return
- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.
- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.What If Your Product is Damaged or Defective?
We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.
If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns
Informações de contato
79 Boulevard de la Gappe, Unit C6, J8T0B5, Gatineau, QC, Canadá
- 8197701788
4,4
Excelente
1 mil avaliações
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Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Très bon service
9 de junho de 2023
Très bon service à la clientèle
Très bon service à la clientèle, l'agent a été en mesure de nous aider avec nos disponibilités pour l'horaire de livraison et les différents mode de paiements !
6 de junho de 2023
Service rapide et courtois
Service rapide et courtois. Disponibilité de l'appareil incroyable, c'Est notre 2e expérience en moins de 4 mois...
15 de junho de 2023
Professional and courteous personnel.
Professional and courteous personnel.
Provided advice and responded to every questions.
14 de junho de 2023
Do your research ahead of time
Doing your research ahead of time, provides an opportunity to sit with the sales representative, to create a more personal experience.
There was no high pressure sales approach. I appreciated the attempt by the sales representative to arrive at a more satisfactory lower price than online.
9 de junho de 2023
Great Experience
We had a great experience from ordering to delivery! I was able to confirm next-day delivery would be available for our fridge before ordering and was given a code to lower the delivery fee. Delivery was within the window and the live-tracking was a very helpful feature. Would definitely order from here again!
1 de junho de 2023
La personne qui m'a aidé dans mon achat…
La personne qui m'a aidé dans mon achat a été très gentille et m'a bien conseillé.
8 de junho de 2023
Pode usar a ajuda de IA para as respostasVer mais
Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
I was given wrong information at the…
I was given wrong information at the store about the delivery schedule. I asked to take the old frig at the store, but the delivery people did not have that instruction on the order. I asked them to at least to but the old frig in the garage, the junior guy said yes but the senior guy did not even respond, they went outside got in their truck and left. 2 things happen here, the sale rep at the store screwed the order and the delivery guys were rude and obviously did not about me the client stuck with the old frig. My wife and I are both senior citizen.
31 de maio de 2023
Resposta da Canadian Appliance Source - Gatineau
Dear Kathleen Cardinal,
Thank you for sharing your feedback with us.
We apologize for your experience. This is certainly not a sales experience we would like any of our customers to have.
We can see that your LG refrigeraor was delivered on June 06th of 2023.
Please note that your feedback has been shared with the management team to be addressed accordingly.
We are truly sorry for the inconvenience caused due to this.
Thank you,
CAS
T.B
My machine his new and does not work
My machine his new and does not work, I am waiting for thé repair man to get a new part and try to rectify the situation.
29 de maio de 2023
Resposta da Canadian Appliance Source - Gatineau
Hello Carole,
Thank you for taking the time to share your feedback.
We regret to learn about the issue which you are experiencing with your appliance.
Please understand that all product are subject to the manufacturer's warranty, hence the service call.
If deemed unrepairable, the manufacturer will issue a replacement.
Thank you kindly,
VG
CAS
Très belle expérience avec cette…
Très belle expérience avec cette nouvelle compagnie pour nous.
Très bons services de livraison des deux livreurs polis, souriant.
Je recommande cette compagnie
Canadian Appliance Source.
Merci!
31 de maio de 2023
Information erronée, vendeur attire notre attention ailleurs que sur les produits qui nous intéressent
Une semaine avant notre déplacement au commerce de Laval, nous obtenons au téléphone la confirmation que la livraison est possible chez nous (103 km).
Nous nous rendons et le vendeur alors que nous nous rendons nous attire loins des produits que l’on regarde (appareils déballés). Au final nous choisissons un appareil déballé qui comble nos besoins et devant son bureau il nous apprend que la livraison ne peut se faire à notre adresse contrairement à ce qu’une représentante nous avait dit la semaine précédente. Il vérifie si la livraison peut se faite à partir d’Ottawa et la réponse est non puisqu’ils n’ont pas le modèle choisi. De retour à notre domicile, nous faisons des appels à Ottawa et on apprend qu’il y a un commerce à Gatineau et qu’ils ont notre choix et qu’ils peuvent faire la livraison. Nous procédons à l’achat. Dix minutes après le paiement le vendeur de Laval nous informe au téléphone qu’il peut faire transférer son frigo à Ottawa pour qu’eux fasse la livraison à notre domicile. Alors pourquoi faire simple quand on peut faire compliqué?
30 de maio de 2023
Resposta da Canadian Appliance Source - Gatineau
Bonjour Pierre,
Merci d'avoir pris le temps de nous faire part de vos commentaires.
Nous regrettons d'apprendre que votre expérience n'a pas été satisfaisante.
Veuillez comprendre que CAS ne facilite généralement pas les transferts d'un entrepôt à l'autre - c'est pourquoi notre équipe de vente n'a pas été en mesure de répondre à votre demande au début.
Cependant, je constate que vous avez finalement reçu votre appareil le 1er juin.
Merci,
SJ
CAS
Delivered broken unit, refuse to replace
Bought washer and dryer. Washer delivered defective. Motor burnt. Contacted CAS. They will not replace and insist we deal with the manufacturer, who took two weeks to get a technician to our house. Diagnosed the problem. Needs to replace motor which will take an additional three weeks. No reply from CAS on my last plea for them to simply replace the unit with one that works. Terrible client service. Avoid.
29 de abril de 2023
Avaliação não solicitada
Resposta da Canadian Appliance Source - Gatineau
Dear Rob Henderson,
Thank you for sharing your feedback with us.
We apologize for the issues you are experiencing with your GE washer.
Please note that CAS does not manufacture any of the appliances we sell and unfortunately, functional issues do occur, even with new appliances.
Please understand that functional issues are the responsibility of the manufacturer as they hold the first year manufacturer's warranty.
The manufacturer's first port of call would be to service your appliance.
However, after many attempts at service with the underlying issue still persisting, the manufacturer may decide to replace the appliance.
Thank you kindly,
CAS
V.G
Nous avons été très satisfait du…
Nous avons été très satisfait du service lors de la vente et lors de la livraison.
18 de maio de 2023
Great service from Yvonne in the…
Great service from Yvonne in the Gatineau store. Competitive prices and we were able to get our fridge quickly.
18 de maio de 2023
Great Shopping Experience
I have purchased appliances two times and have been extremely satisfied with the friendly staff and the selection of appliances. I will definitely come back again.
17 de maio de 2023
Rushed Delivery
I was disappointed that the delivery guys didn’t give me the customer much time to look over the range before being asked to sign off on the deliver.
21 de maio de 2023
Great service and Samantha was…
Great service and Samantha was excellent with the advice she gave
18 de maio de 2023
Salesman was knowledgable and efficienthelpful
Salesman was knowledgable and helpful. The whole shopping and purchasing process was efficient. We're now awaiting delivery.
15 de maio de 2023
Très belle expérience et les garçons de…
Très belle expérience et les garçons de livraison très polis et gentil Abubalcar et Juhaid merci
6 de maio de 2023
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