Purchase online was pretty simple (although the website is from another decade). 40 hours later the washer was delivered, installed, and working - with the old one already taken away. Delivery, unb... Ver mais
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Veja o que dizem as avaliações
Sales rep Ali was informative and helpful in making my decision. The follow up to communicate delivery date and time with options to alter if need be was appreciated. And delivery personnel were caref... Ver mais
A empresa respondeu
We were very impressed with the service we received from CAS. Sree helped us with the original purchase. He was very helpful and asked all the right questions. The process of arranging delivery and... Ver mais
A empresa respondeu
Thanks to Joanne M for finding us exactly what we needed, when our refrigerator broke down and we needed something quickly. She worked out a good price and arranged for quick delivery. The delivery... Ver mais
A empresa respondeu
Detalhes da empresa
Sobre Canadian Appliance Source - Kitchener
Escrito pela empresa
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.
We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.
Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.
The Core Return Terms for Unused Items
- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.
- $0 Restocking Fees: We do not charge any restocking fees on eligible returns. - Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.How to Process a Return
- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.
- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.What If Your Product is Damaged or Defective?
We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.
If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns
Informações de contato
4336 King St. E, Unit G12 & G13, N2P3W6, Kitchener, ON, Canadá
- 5192796844
4,7
Excelente
2 mil avaliações
Pede aos clientes que avaliem
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Amazing delivery experience
Purchase online was pretty simple (although the website is from another decade). 40 hours later the washer was delivered, installed, and working - with the old one already taken away. Delivery, unboxing, situating in the basement after the removal of the old beast, hookup, and initial testing was less than 15 mins. These guys were pros.
And they didn't deliver when they said... They were maybe 10 minutes EARLY.
Could not be happier.
21 de agosto de 2026
Pode usar a ajuda de IA para as respostasVer mais
Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
My CAS experience
Sales rep Ali was informative and helpful in making my decision. The follow up to communicate delivery date and time with options to alter if need be was appreciated. And delivery personnel were careful in handling my new washer and the set up, as well as with the removal of my old one. Very pleased with the whole process!
20 de agosto de 2026
Resposta da Canadian Appliance Source - Kitchener
Hi John,
We are absolutely delighted to hear about your excellent experience! It's wonderful to know that our sales representative was informative and helpful, and that the delivery communication and careful handling by our personnel were appreciated. We're so pleased you're happy with the whole process.
CAS
Good salesperson H9nrst and…
Good salesperson H9nrst and infiomative .
Made purchasng easy and fulflled all that he mentioned prjor to the sale ..No problems with delivery
9 de agosto de 2026
Resposta da Canadian Appliance Source - Kitchener
Hi Mathanlal,
Thank you for your wonderful review! We're so pleased to hear that our salesperson was honest and informative, making your purchasing experience easy. We're also glad that everything mentioned prior to the sale was fulfilled and that delivery went smoothly. We truly appreciate your business.
CAS
Another Win with CAS
Shane helped me with my purchase of a new washer and dryer. I am thrilled with everything about the experience from his helpfulness and knowledge to the speedy delivery and excellent service. I will be back for my next appliance replacement.
15 de agosto de 2026
Resposta da Canadian Appliance Source - Kitchener
Hi Janet,
Thank you for your wonderful review! We're so pleased to hear that Shane provided excellent assistance and knowledge, and that your delivery was speedy. We appreciate your business and look forward to helping you with your next appliance purchase.
CAS
Great prices and delivery guys were…
Great prices and delivery guys were awesome. Fully installed new one and removed old ones. Even with a couple smiles.
13 de agosto de 2026
Resposta da Canadian Appliance Source - Kitchener
Hi Matt,
We're so happy to hear you found our prices great and that our delivery team provided excellent service, including installation and removal, all with a smile! We appreciate your kind words.
CAS
Firstly the salesperson Shane!He is…
Firstly the salesperson Shane!He is knowledgeable and a good listener to what appliances I wanted and gave me lots of options to choose from. He showed me some floor models and some online products as well. He replied to my questions I sent him quickly as well and because of him I’d choose CAS again!
31 de julho de 2026
Resposta da Canadian Appliance Source - Kitchener
Hi Barb,
Thank you for your wonderful feedback! We're so pleased to hear that Shane was knowledgeable, a good listener, and provided you with many options for your appliance needs. It's great to know that their quick responses and helpfulness made such a positive impression. We truly appreciate your business and look forward to assisting you again in the future.
CAS
Delivery service was phenomanal!
31 de julho de 2026
Resposta da Canadian Appliance Source - Kitchener
Hi Cindy,
We're so happy to hear that our delivery service was phenomenal for you! We truly appreciate your kind words.
CAS
CAS APPLIANCES
Knowledgeable staff
In stock availability
Fast delivery time
Delivery team was friendly and efficient
31 de julho de 2026
Resposta da Canadian Appliance Source - Kitchener
Hi Pat,
Thank you for your fantastic feedback! We're so pleased to hear that our staff were knowledgeable, that your items were in stock, and that you experienced fast and friendly delivery. We truly appreciate your business and look forward to assisting you again.
CAS
Sales associate was extremely helpful…
Sales associate was extremely helpful and efficient
2 de agosto de 2026
Resposta da Canadian Appliance Source - Kitchener
Hi Debra,
We're delighted to hear that our sales associate was extremely helpful and efficient. We truly appreciate your business and look forward to serving you again.
CAS
Great interaction with sales…
Great interaction with sales consultant. Found the right product after some specification search. Seamless data integration and good pre delivery communication and follow up. Nice delivery crew.
1 de agosto de 2026
Resposta da Canadian Appliance Source - Kitchener
Hi Wolfgang,
Thank you for your wonderful review! We're thrilled to hear you had a great interaction with our sales consultant, found the right product, and experienced seamless integration and excellent pre-delivery communication. We appreciate your kind words about our delivery crew.
CAS
Resposta da Canadian Appliance Source - Kitchener
Hi Geoff,
We are so glad to hear that you had such a positive experience with both our in-store service and the delivery process. We appreciate your positive feedback!
CAS
Great experience
Thanks to Joanne M for finding us exactly what we needed, when our refrigerator broke down and we needed something quickly. She worked out a good price and arranged for quick delivery.
The delivery service was excellent, very punctual, polite and hassle free.
Will definitely go back to CAS.
31 de julho de 2026
Resposta da Canadian Appliance Source - Kitchener
Hi Cleffie,
Thank you for your wonderful review! We're so glad Joanne M was able to help you find the right refrigerator quickly and provide great service throughout the process. We're delighted to hear the delivery team made the experience smooth, punctual, and hassle-free. We truly appreciate your business and look forward to serving you again. Thank you for choosing CAS, and we'd be grateful if you recommend us to your family and friends!
CAS
Very satisfied customers
We were very impressed with the service we received from CAS. Sree helped us with the original purchase. He was very helpful and asked all the right questions. The process of arranging delivery and gas hook up was very efficient. Nonetheless, we realized seemingly too late, that we ordered the wrong model. We were able to cancel delivery and returned to the store to buy the correct dual fuel model. Shane assisted us since Sree was off, and, again, he was very helpful and knowledgeable. Within a few days we had our new stove working and a full refund confirmed. On the whole, CAS deserves the highest rating and our strong recommendation.
29 de julho de 2026
Resposta da Canadian Appliance Source - Kitchener
Hi Donna,
Thank you for your fantastic review! We're so pleased to hear about your positive experience with our team, from the initial purchase assistance to the efficient delivery and gas hook-up arrangements. We understand that sometimes adjustments are needed, and we're glad we could help you find the perfect model and process the refund smoothly. It's wonderful to know that your new stove is working well. We truly appreciate your high recommendation!
CAS
Great customer service
Great customer service. Friendly and knowledgeable about product.
24 de julho de 2026
Resposta da Canadian Appliance Source - Kitchener
Hi Bonnie,
Thank you for your wonderful review! We're so glad to hear that you experienced great customer service and found our team friendly and knowledgeable about our products. We truly appreciate your business and look forward to serving you again.
CAS
Customer Service
19 de julho de 2026
Resposta da Canadian Appliance Source - Kitchener
Hi Duane,
Thank you for your review! We're glad you had a positive experience with our customer service. We truly appreciate your business and look forward to serving you again. If your family or friends are looking for appliances, we'd be grateful if you recommend CAS to them!
CAS
New Fridge
Good salesman, Shane was great. Also amazing delivery guys. Overall great experience for new fridge.
24 de julho de 2026
Resposta da Canadian Appliance Source - Kitchener
Hi Phyllis,
Thank you for your great review and for choosing CAS! We're happy to hear Shane and our delivery team made your new fridge purchase such a positive experience. We appreciate your business and look forward to helping you again. If your family or friends need appliances, we'd love for you to recommend CAS!
CAS
I have purchased appliances from this…
I have purchased appliances from this company before and both experiences have been great. There is a large assortment of inventory to choose from. Fast and efficient delivery and installation. Customer service was excellent
19 de julho de 2026
Resposta da Canadian Appliance Source - Kitchener
Hi Jim,
Thank you for being a repeat CAS customer! We're thrilled to hear you've had great experiences with us and that our selection, customer service, and delivery team have continued to meet your expectations. We truly appreciate your loyalty and look forward to serving you again. If your family or friends are looking for appliances, we'd be grateful if you recommended CAS to them!
CAS
Very reasonable prices and friendly…
Very reasonable prices and friendly helpful sales agents plus delivery personnel. A pleasure to purchase from the store!
22 de julho de 2026
Resposta da Canadian Appliance Source - Kitchener
Hi Susan,
Thank you for your kind review and for choosing CAS! We're delighted to hear you enjoyed our competitive prices and the friendly service from both our sales and delivery teams. We truly appreciate your business, look forward to serving you again, and hope you'll recommend CAS to your family and friends!
CAS
Great service and excellent…
Great service and excellent communication!!!
My email questions were answered in a timely manner and delivery was set up for 3 day after purchase!
The delivery people were excellent and very accommodating.
18 de julho de 2026
Resposta da Canadian Appliance Source - Kitchener
Hi Angie,
Thank you for your fantastic review! We're delighted to hear you had a great experience with our communication and that your delivery went smoothly. We truly appreciate your business and look forward to serving you again in the future. If your family or friends are looking for appliances, we'd be grateful if you recommended CAS to them!
CAS
Everything was great from start to…
Everything was great from start to finish. Absolutely no complaints.
23 de julho de 2026
Resposta da Canadian Appliance Source - Kitchener
Hi Roxanne,
Thank you for your wonderful feedback! We are so pleased to hear that your experience with us was great from start to finish. We truly appreciate your business and look forward to serving you again.
CAS
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