Harleen Manko was very helpful, ensuring the refrigerator was the correct size and features I wanted. Very simple instructions on ordering and payment options. Delivery with an extra fee of $40... Ver mais
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Veja o que dizem as avaliações
Arvinder, the sales person helped us make the right choice. He put our needs first and shared information and advice honestly. We came with a problem and he found a solution for us. He helped u... Ver mais
A empresa respondeu
I’d never heard of this company before but was in need of a new fridge and their pricing seemed good as did the fact that they’d deliver, hook up and remove old fridge all at no extra charge (white gl... Ver mais
A empresa respondeu
Your delivery service is terrible! Your web site says "SAME DAY OR NEXT DAY DELIVERY" . Both items I bought took 3 days! First delivery of fridge the delivery guys made a mess and broke hose. It appea... Ver mais
A empresa respondeu
Detalhes da empresa
Sobre Canadian Appliance Source - Langley
Escrito pela empresa
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.
We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.
Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.
The Core Return Terms for Unused Items
- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.
- $0 Restocking Fees: We do not charge any restocking fees on eligible returns. - Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.How to Process a Return
- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.
- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.What If Your Product is Damaged or Defective?
We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.
If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns
Informações de contato
19860 Langley Bypass, Unit 120, V3A4Y1, Langley, BC, Canadá
- 6045343059
4,5
Excelente
1 mil avaliações
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Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
My purchase was handled very…
My purchase was handled very professionally by Christine Edgar. She was very helpful and made sure to get me the best price possible. Delivery was very fast and the delivery drivers were very professional and even took away my old appliance for me. I have purchased appliances from this company 3 times and have never experienced an issue.
7 de setembro de 2023
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Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
BEWARE, THEY SELL BROKEN APPLIANCES
I purchased a refrigerator and range. The ranger top was broke and the refrigerator did not work. Phoned them and they will replace the ranger but not the refrigerator because it was plugged in. Have to go through warranty. They sell broken items and deliver them. One guy said it was my problem.
What I am asking is a replacement for one that works. This one didn't work from day one. CUSTOMER SERVICE
9 de setembro de 2023
Avaliação não solicitada
Resposta da Canadian Appliance Source - Langley
Dear Customer,
Thank you for taking the time to share your feedback.
We regret to learn that your experience has been less than adequate.
Please note, CAS receives all of the products we sell directly from the manufacturer, in their original packaging. We do not sell refurbished appliances.
As such, we have no way of knowing if an appliance is defective.
This is why all our products come equipped with a minimum of one year’s manufacturer’s warranty, to ensure that they are able to stand in and address.
We apologize for any inconvenience.
Thank you kindly,
ST
CAS
Good customer service
26 de agosto de 2023
Quick and well communicated ordering and delivery
Quick, ordering process, reasonable negotiation, prompt responses AFTER paying for the order, constant updates on the delivery status, delivery within the promised time window.
5 de setembro de 2023
Delivery of Appliances was very Bad
The Delivery of Appliances was very very bad and will definitely spoil the reputation of the company. In fact I would have given negative feedback if was an option. I would request you to refund the delivery charges of $113.95 + GST/PST for the appliances.
25 de agosto de 2023
Resposta da Canadian Appliance Source - Langley
Hi Amarjeet,
Thank you for sharing your concerns with us.
An agent from our aftersales team will reach out to get more insight into your delivery experience.
My sincere apologies for your experience.
Thank You,
W.L
CAS
delivery dates good service
awesome sales reps delivery dates on time good sections
24 de agosto de 2023
Excellent Customer Service
18 de agosto de 2023
Easy purchase but horrid delivery scheduling
Relatively easy purchase, but scheduling delivery was over complicated and not particularly user friendly for customers who live in apartments and have to book elevators.
23 de agosto de 2023
Resposta da Canadian Appliance Source - Langley
Dear Customer,
Thank you for taking the time to share your feedback.
We regret to learn that your experience has been less than adequate.
Please note that your feedback has been forwarded to the concerned department.
We can see that your Dishwasher was successfully delivered on August 24th.
We apologize for any inconvenience.
Thank you kindly,
ST
CAS
I had the number for Mehta Riyat the…
I had the number for Mehta Riyat the person my Sister-in-Law had dealt with. He was professional, knowledgeable about the product I was interested in. He was friendly and arranged for the delivery the next day. The delivery TEAM was outstanding. The product is great. The service is great. Keep up with your HIGH STANDARDS.
28 de agosto de 2023
Pleasant interaction at store
Pleasant interaction at store, fast and competent appliance delivery.
27 de agosto de 2023
Good customer service
I had a very positive experience with customer service agent with ordering, explaining discounts and cancelling the order due to odd size doors.
14 de agosto de 2023
The salesman on the phone was very…
The salesman on the phone was very good. The delivery guys were excellent. They hooked everything up perfectly and we’re very happy with the machines.
24 de agosto de 2023
Ordered and delivered the washing…
Ordered and delivered the washing machine in 2 days
24 de agosto de 2023
a good refrigerator so far
A random visit to the Langley CAS store. A constructive conversation with a Nice professional sales representative of that store made me make up my mind to buy the beautiful Hisense refrigerator. it works nicely so far. All the functions are pretty good. Yet, the overall design may have a chance to be continuously optimized to meet the requirements of North America family needs.
15 de agosto de 2023
Great service
Ordered my dishwasher Thursday on the phone, it was ready for pickup the next day
23 de agosto de 2023
Outstanding service from Arvinder.
21 de agosto de 2023
One-stop-shopping
Fast, simple, easy and helpful! The Customer Service is first rate! My one-stop-shopping for appliances!
14 de agosto de 2023
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