Great service. Sales staff is well informed on the products sold. No pressure to buy. Excellent delivery experience
A empresa respondeu
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Veja o que dizem as avaliações
Votre service est impeccable à tous les niveaux. Votre vendeur Noureddine Sabir est amical, connaît parfaitement la marchandise, très professionnel et a répondu à nos questions et besoins sans pressi... Ver mais
A empresa respondeu
Nous avons été très bien accueilli par Mag-Gianni Cadet. Après, il a pris le temps de tout nous expliquer et il nous a donné des réponses pertinentes à toutes nos questions avec beaucoup de gentill... Ver mais
A empresa respondeu
Première expérience chez Canadian Appliances à la succursale de Laval et je suis entièrement satisfaite. Notre représentant, Mag-Gianni Cadet connaît bien ses produits et a su bien nous guider dans l’... Ver mais
A empresa respondeu
Detalhes da empresa
Sobre Canadian Appliance Source - Laval
Escrito pela empresa
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.
We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.
Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.
The Core Return Terms for Unused Items
- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.
- $0 Restocking Fees: We do not charge any restocking fees on eligible returns. - Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.How to Process a Return
- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.
- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.What If Your Product is Damaged or Defective?
We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.
If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns
Informações de contato
3932 Desserte S Autoroute 440, H7T2H6, Laval, QC, Canadá
- 4502590365
4,3
Excelente
3 mil avaliações
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Je recommande
Il y a eu erreur sur ma commande, par contre la rectification c'est effectué rapidement !
Je recommande cet endroit pour le choix des électroménagers et la livraison tout de même rapide.
30 de agosto de 2023
Appliances in stock!
The only store I was able to find what I needed with quick (next day) delivery! The exact same appliances were delivering 2 weeks to a month later at ALL other big box stores. Will definitely be my first place I look in future, and they price match! 👌
6 de setembro de 2023
Vendeur très accueillant et connaît…
Vendeur très accueillant et connaît très bien c’est produit.
Rapidité du service à la cueillette.
28 de agosto de 2023
Great service from start to finish
Great service from start to finish. Our sales rep was knowledgeable and answered all of our questions. The delivery team was professional and very cautious delivering our new appliance.
7 de setembro de 2023
Deuxième expérience, jamais déçue!
Très bon service et excellent prix, assurément pas la dernière fois que j’irai les visiter pour mes électros!
5 de setembro de 2023
Bought a range on line and it was…
Bought a range on line and it was smooth sail. Happy with the delivery.
6 de setembro de 2023
J’ai beaucoup apprécié le service…
J’ai beaucoup apprécié le service offert par mon conseiller. Il m’a même contactée une semaine après mes achats pour m’aviser que le prix de ma cuisinière était moindre que le prix payé. Le remboursement a été fait sur le champ, par virement. Un service hors pair !!!
29 de agosto de 2023
Pode usar a ajuda de IA para as respostasVer mais
Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
I was at 5 stars until you changed to…
I was at 5 stars until you changed to French in the survey ...NFG@
5 de setembro de 2023
Resposta da Canadian Appliance Source - Laval
Hello Karel,
Thank you for sharing your feedback with us.
We can see that the preferred language setting is set as English on your order with Canadian Appliance Source.
Would you kindly reach out to us at casreviews@caslp.ca and kindly forward the survey you received to us so that we can further look into the matter?
We apologize for the inconvenience caused due to this.
Thank you,
CAS
T.B
Online purchase went well but there were other problems.
The online transaction to purchase the Whirlpool stove went smoothly and completed with one error which was corrected. We were disappointed in the "discount" offered which turned out to be $25 on a $1,600 item. Really! The stove was delivered next day which we appreciated as our 31 year old stove had stopped working. The sales person promised to provide pickup of our old stove for free. The delivery team refused to take it and I received no reply from the sales person to send someone to pickup the old stove off our front lawn. Come on! We arranged for private pickup ourselves later. The stove itself is as advertised and works perfectly.
27 de agosto de 2023
exelent service de l'achat a la livraison
23 de agosto de 2023
Très bon service
Le vendeur était très gentil ... je n'ai senti aucune pression et il nous a très bien conseillé selon mes besoins ... très bon prix également. Je les recommandes
26 de agosto de 2023
Vendeur en magasin très efficace et…
Vendeur en magasin très efficace et poli. Prix juste. Suivi de livraison efficace et précis sur l’heure. Les livreurs ont été très proactifs dès leur arrivée. Ils ont validé le meilleur accès dans notre maison ancestrale (largeur des portes plus étroites). Ils ont été minutieux, ont ôté avec doigté la porte de chêne qui nuisait à l’accès à la cuisine et puis ils ont descendu délicatement au sous-sol notre ancien frigo. Ils ont fait un travail d’équipe exceptionnel. Merci au super duo ! De vrais pros!
31 de agosto de 2023
Très satisfaite des échanges avec…
Très satisfaite des échanges avec Jean-François par téléphone et en personne. Explications claires et limpides, pas d'ambiguité. Expérience positive, je recommande.
2 de setembro de 2023
The Best appliances shop
I feel grateful when I buy appliances from CAS , great service, and great stuff with great communication
26 de agosto de 2023
Il faut poser les bonnes questions aux vendeurs
Tres bon prix et pour les assurances alors on verra quand ça brisera.
J'ai eu de très bonnes informations.
Un réfrigérateur de plus de $2000 et plus qui est bon pour 10 ans est carrément innacceptable. Mon dernier réfrigérateur a duré plus de 28 ans. Il ne faut pas un dessin pour comprendre
25 de agosto de 2023
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