Great service. Sales staff is well informed on the products sold. No pressure to buy. Excellent delivery experience
A empresa respondeu
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Veja o que dizem as avaliações
Votre service est impeccable à tous les niveaux. Votre vendeur Noureddine Sabir est amical, connaît parfaitement la marchandise, très professionnel et a répondu à nos questions et besoins sans pressi... Ver mais
A empresa respondeu
Nous avons été très bien accueilli par Mag-Gianni Cadet. Après, il a pris le temps de tout nous expliquer et il nous a donné des réponses pertinentes à toutes nos questions avec beaucoup de gentill... Ver mais
A empresa respondeu
Première expérience chez Canadian Appliances à la succursale de Laval et je suis entièrement satisfaite. Notre représentant, Mag-Gianni Cadet connaît bien ses produits et a su bien nous guider dans l’... Ver mais
A empresa respondeu
Detalhes da empresa
Sobre Canadian Appliance Source - Laval
Escrito pela empresa
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.
We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.
Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.
The Core Return Terms for Unused Items
- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.
- $0 Restocking Fees: We do not charge any restocking fees on eligible returns. - Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.How to Process a Return
- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.
- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.What If Your Product is Damaged or Defective?
We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.
If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns
Informações de contato
3932 Desserte S Autoroute 440, H7T2H6, Laval, QC, Canadá
- 4502590365
4,3
Excelente
3 mil avaliações
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Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Great service
Great service, easy to chat with and get someone who can take action. They matched a price from somewhere else, and could deliver much earlier.
2 de setembro de 2023
Le vendeur était excellent et très…
Le vendeur était excellent et très professionnel. Je le recommande
1 de setembro de 2023
Antoine was amazing!
Antoine was amazing, he was very informative and provided an excellent service and recommendations. He went above and beyond to ensure that we got the best appliances for our needs for the best price.
1 de setembro de 2023
Fast & easy experience
Fantastic service (no pressure, just respectful and informative assistance), clean, well-organized store, and good prices. All around fast and easy experience.
18 de agosto de 2023
Good deal and same day ready to pick-up…
Good deal and same day ready to pick-up from warehouse, great
1 de setembro de 2023
Excellent service, du représentant à la livraison
L'électroménager était disponible (en stock).
Le prix très compétitif. Excellent délai de livraison.
24 de agosto de 2023
Nous avons eu de très bons conseils
Nous avons eu de très bons conseils, les coûts étaient compétitifs et la marchandise disponible le même jour.
1 de setembro de 2023
Pode usar a ajuda de IA para as respostasVer mais
Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
On oubli les clients après l'achat !
Suite à l'enregistrement de la cuisinière avec le code QR fourni dans la trousse, ma carte de crédit a été fraudé. RBC m'a rejoint car il y a eu alerte pour m'avertir et a annulé ma carte. J'ai appelé CAS LAVAL pour leur en aviser et surtout pour pas que ça arrive à d'autres clients. J'ai même pas eu la chance de finir que l'on m'a transférer à mon vendeur. Même chose, c'est pas la faute de CAS, appeler LG pas de #tél et m'a raccroché au nez. Il n'a pas chercher à me comprendre, la vente est faite, pas de temps à me consacrer... WIFI : J'ai un problème de connection : OK c'est LG mais pour le reste il aurait dû être plus À L'ÉCOUTE au lieu de m'interrompre tout le temps.
31 de agosto de 2023
Resposta da Canadian Appliance Source - Laval
Cher Michel,
Nous vous remercions d'avoir pris le temps de nous faire part de vos commentaires.
Nous regrettons d'apprendre que votre expérience n'a pas été satisfaisante.
Nous disposons d'une équipe de sécurité chargée de vérifier que tous les paiements effectués avant la livraison des marchandises sont des paiements sécurisés.
Cela permet de s'assurer que les transactions frauduleuses sont détectées à un stade précoce.
Nous pouvons voir que le paiement effectué avec CAS a été effectué avec succès le 1er septembre.
La commande a donc été confirmée et votre appareil a été livré le 2 septembre.
Une facture vous a également été envoyée une fois la commande confirmée.
Nous vous prions de nous excuser pour ce désagrément.
Merci,
ST
CAS
Overall worst experience with CAS (especially after the purchase)
Ordered a washer & dryer with 2 pedestals. They said that the pedestals were in stock but when they delivered the products, pedestals were missing so they refused to install my washer & dryer even though I paid for the white glove installation. They said I had to wait for the pedestal because they won’t do it twice but now I’m being ghosted by my salesrep on an expected delivery even if I paid for all items and installation.
I also paid for my old applianced to be move to another room and they left them in the middle of the room not where I kindly asked them to leave them.
Oh and also, the dryer that was delivered is not working and they just referred me to Samsung because they don’t want to deal with it.
21 de agosto de 2023
Resposta da Canadian Appliance Source - Laval
Hello Rachel,
Thank you for taking the time to share your feedback with us.
We would like to apologize for your experience.
This is certainly not an experience we wish for our customers.
Our records show that your Samsung washer and dryer have been delivered on August 25th.
Please note that at the time of purchase, our Sales Team will give as much information as possible concerning expected timelines and estimated arrivals.
However, our team may not have any way of knowing if a particular model has been unexpectedly affected by a manufacturer's delay.
Once the pedestals are in stock, kindly contact our customer care team at 1-833-227-0500 to schedule a service call to install the appliances.
We apologize for the issues you are experiencing with the dryer.
We can see that a service call has been initiated on your behalf with the manufacturer Samsung.
Thank you kindly,
CAS
T.B
Parfait de la vente à la livraison
Pas de pression par le vendeur. Livraison tél que promis. Suivi très efficace du colis. Équipe de livraison polie, efficace et aidaante
31 de agosto de 2023
Mauvaise info pour le ramassage
Pour ce qui est du vendeur super service poli et efficace pour la livraison courtois lorsqu on a reçu le texto comme quoi le livreur arrivait on a sorti le Congelo pour faire de la place onl a mis devant la porte ,alors il n ont pas voulu le ramasser. Ils m ont dit de rappeler le lendemain que quelqu un viendrait sans frais sans problème. Surprise le lendemain on me dit qu il y a 89.00 dollards de frais plus les taxe.Alors je suis encore pris avec le congelo.Dans leur avis avant livraison c est écrit de le debrancher de le vider et de dégage l espace pour les livreur.Sans plus .Alors c est dommage
30 de agosto de 2023
Oui j’ai reçu mon nouveau lave vaisselle.
Vendeur aimable. Produit recherché disponible. Livraison dans le délai annoncé. Impeccable!
30 de agosto de 2023
la pièce était en magasin
21 de agosto de 2023
J,ai acheté par téléphone et j'ai bien…
J,ai acheté par téléphone et j'ai bien hate de les voir.Tres bon service téléphonique.Merci on se redonne des nouvelles quand je vais les recevoir.Merci
21 de agosto de 2023
Excellent service
Luis nous a donné un service excellent. Il connait très bien les produits et donne de super conseils.
28 de agosto de 2023
Service A1
Les gens ont bien fait leur travail et jeter les déchets. Ils ont pris le temps de ramasser le vieux lave-vaisselle et de placer le four à la bonne place. Service A1.
13 de agosto de 2023
Parfait sur toute la ligne
Parfait sur toute la ligne, le representanta pris son temps et les bonnes explications, le suivi pour la livraison est excellent . Les livreurs tres gentils et efficace . Bravo
28 de agosto de 2023
good service
22 de agosto de 2023
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