The seller was efficient, pleasant and answered all of our questions. The delivery was expedient (2 days) and the delivery guys were respectful and pleasant and set everything up the way we wanted it.... Ver mais
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Veja o que dizem as avaliações
The sales person was very knowledgeable about the appliances . Friendly staff. I found the appliances I wanted. The price was good. Delivery was flawless.
Have talked to the aftersales couple times about the defective parts of the top left side plate which causing the top door drops and cold air leaking. They said will looking for the parts and c... Ver mais
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While looking to replace the washer that was unexpectedly out of order, we were in bit of urgency finding a new one. Walking into CAS and greeted by Aksha Verma, he introduced us to a few options and... Ver mais
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Detalhes da empresa
Sobre Canadian Appliance Source - Surrey
Escrito pela empresa
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.
We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.
Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.
The Core Return Terms for Unused Items
- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.
- $0 Restocking Fees: We do not charge any restocking fees on eligible returns. - Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.How to Process a Return
- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.
- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.What If Your Product is Damaged or Defective?
We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.
If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns
Informações de contato
7488 King George Blvd., Unit 470, V3W0H9, Surrey, BC, Canadá
- 7785885620
4,3
Excelente
2 mil avaliações
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Delivered as promised
Appliances and delivery was just as promised. Very satisfied!
25 de julho de 2023
Next day delivery which nooo bodyyy can…
Next day delivery which nooo bodyyy can do
25 de julho de 2023
Timely
Timely, efficient and helpful process replacing my refrigerator. Even saved a few bucks on total cost.
25 de julho de 2023
Timely service with a smile
23 de julho de 2023
Great Service and Great price!
24 de julho de 2023
Pode usar a ajuda de IA para as respostasVer mais
Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
The cooktop I purchased is registered…
The cooktop I purchased is registered under the name of the pickup person.
23 de julho de 2023
Resposta da Canadian Appliance Source - Surrey
Dear Anisur Khan,
Thank you for your feedback.
We apologize for any inconvenience.
We can see that your Jenn-Air cooktop was picked up on July 24th of 2023 under the name Anisur Khan.
Would you kindly reach out to us at casreviews@caslp.ca to provide more information on this matter so that we can further look into this for you?
Thank you kindly,
S.T
CAS
Lovepreet was the first sales person to…
Lovepreet was the first sales person to come talk to me. He was able to provide me exactly what I wanted and provide a competitive price. I will gladly do business with Lovepreet and CAS again.
23 de julho de 2023
The sales person was knowledgeable and…
The sales person was knowledgeable and efficient. We got the whole thing done in under and hour, including answering al my question.
I was disappointed that they don't do installation, but they did make that clear before I purchased.
On thing they promised that did not happen: they told me that the delivery people would unpack the dishwasher and let me inspect it. But on delivery the delivery people said they do not do that and that I had to accept it - and sign for it - without unwrapping it.
15 de julho de 2023
A reliable Appliance Store
Canadian Appliance Store has many appliances in stock and delivery can be made same day or next. Most other companies do not stock and the wait for appliances can be months. The website is easy to navigate and if you have questions, an agent is available immediately to help (through chat or a phone call). Akashdeep Verma was polite and helpful. He narrowed down the search for me and supplied quotes. Delivery was on time and updates were regularly given on status. I would definitely buy from Canadian Appliance Service again and recommend to family and friends.
18 de julho de 2023
Akash was helpful with the different…
Akash was helpful with the different fridges and gave us the best deal making sure we were satisfied. We received it in a timely manner.
22 de julho de 2023
Great experience with purchase, price, delivery and quality of product.
Great experience
20 de julho de 2023
Sales person was efficient and helpful
Sales person was efficient and helpful, no hidden costs
19 de julho de 2023
Awesome,was a great experience.
19 de julho de 2023
Your online representative doing grate
Your online representative doing grate
Went to Scarborough and Whitby location before buying But they trying to boiling in price
Same laundry set sold by online representative with very respect and grate price
This is 4th appliances I bought from CAS and same experiences all the time
13 de julho de 2023
An amazing experience from start to finish!
My wife and I were extremely impressed with sales information we received when making our decision , as to what washer and dryer to purchase as a replacement to our 17 year old set (a lot has changed in that amount of time). We were pleased with the price of our LG5500 series as well. Finally the removal of our old set and delivery of the new pair was quick and friendly.
18 de julho de 2023
I bought a fridge from the Canadian…
I bought a fridge from the Canadian Appliance Source. During delivery, the logistics company damaged my door post with a big wooden cracking sound. After contacting CAS by email and by phone, CAS was unwilling to compensate or contact their logistics partner LTI Logistics to provide compensation.
I have already contacted LTI Logistics and submitted a claim with picture proof and they declined the claim. CAS does not help their customers with property damage and just says "there's nothing we can do".
Lots of places you can buy appliances, but find one that will help you if something happens on delivery. The LTI Logistics company CAS use literally has HUNDREDS of 1 star reviews on Google.
Think twice before buying from CAS especially regarding delivery concerns because they have not shown to help if something happens on property damage.
15 de julho de 2023
Resposta da Canadian Appliance Source - Surrey
Dear Customer,
Thank you for sharing your feedback with us.
We are sorry to learn that your delivery experience has been less than adequate with CAS.
We can see that your LG refrigerator was delivered on July 17th of 2023.
Please be advised that a signature indicating that there were no damages serves as confirmation that the area was checked on the day of delivery.
If the customer, or whoever receives the appliances signs this section, the delivery company is usually not liable for any damages claimed after the fact.
Please know that we are two separate companies, we are not involved in each other’s claims process.
We apologize for any inconvenience cuased.
Thank you,
S.T
CAS
Superior service
We came home from a camping trip to discover our fridge had packed it in. We knew that the fridge was a hard to fit size so we phoned our usual appliance dealer only to be told that, although they had one, they would not sell it to us because it was the floor model. They could order one but delivery would be 6-8 weeks! Their suggestion was to buy an apartment size fridge to get us by until the proper fridge arrived! Buy 2 fridges!! I went online and discovered CAS - they had the fridge we needed and delivery was made a day and a half later! Absolutely fantastic service! And cheaper than our usual appliance dealer for virtually the same fridge! We will go to CAS from now on. Thank you so much!
14 de julho de 2023
great price and helpful staff
Couple phone calls and ready to pick next day!
No wait and pain
Patrick
10 de julho de 2023
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