Canadian Appliance Source - Whitby / Oshawa Avaliações 

Was an urgent need of a fridge as mine had just died so purchased one and was informed the earliest would be 3 days out. Still not a horrible timeline, so proceeded to purchase the fridge.

Day of the delivery, delivery drivers came in and requested I take the railings off of my stairs so they can bring the fridge up. Couple steps up and they tell me they are unable to bring the fridge up and to leave the fridge in my house until they can find 2 additional drivers to assist. I do not have much room in the house, and with kids I can’t leave a fridge in the middle of my house.

I call customer support and they tell me they’ll call me back and follow up, in which they never did until I called another 3 times for updates of when the nearest available delivery time was, to tell me I have to pay an additional 200 dollars for delivery.

I have not gotten a straight answer, and I wished there had been better planning and transparency, and what the delivery would entail. Knowing how much support would be needed for a delivery, and how much it would cost would make this process a whole lot smoother, and safer for the employees, rather than them attempting to lift a fridge up the stairs, knowing they would’ve needed support.

Now I’m being charged 89 for a failed delivery for a fridge in which I do not have possession of.

In response to your comments, I have informed our sales rep about my concerns about the fridge being on the second floor in a town home prior to even purchasing, and was told that it “wouldn’t be a problem”. Transparency to pay potentially another 220$ would have been appreciated.

Fabulous service and great recommendations

Appliances sold quickly on the basis of measurements, but when we came home and checked; the stove would definitely not fit. The question was asked, what happens if it doesn’t fit; vague answers, but contract states it’s our problem. Order was canceled. Not a positive experience

The salesperson was amazing - very knowledgeable, but not pushy. She was there to answer any questions we may have had.
Delivery was amazing!! We ordered a new fridge and had it within two days.
Lots of selection at the store.

Washer & Dryer are install today, everything went fine. Delivery guys did a good job. Just noticed that the cold water hose for the dryer is missing. Is it possible you can send me one?

The salesman Dave Thomas went above and beyond to make sure he explained everything which made my purchase easy. The delivery guys were very careful with the product and delivery

Best sales team and best service

Customer service was friendly and great! Pick up was made easy.

Pleasant sales rep, fair price, in stock, next day delibery. Washer works great !

Knowledgeable staff, showed us the options based on our criteria, and next day delivery (which also went very smoothly). All round great experience.

The item was immediately available and we were able to pick it up from the warehouse.

Fast friendly service.

Excellent service

The salesman, Amir, was professional and very helpful. The 2 gentlemen who delivered and installed our new dryer were courteous and efficient. It was a very good experience.

Al is so patient and thoughtful. It made the decision easy to buy from CAS!

Our fridge was unable to consistently hold temperature. We had already selected a replacement model before going into the store. The paperwork was processed immediately, and we had our new fridge in 2 business days! Delivery and takeaway team was amazing. Overall a great experience!

Bought a fridge and stove over the phone
Went into there showroom to view them love what I saw they delivered them next day
Wow great job
Will recommend them to all