carcentralbrum.co.uk Avaliações 

106
O TrustScore é 3.5 de um total de 5

3,4

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

Horrendous , after sales , please please do not buy a vehicle from these people.\n They will not give you money back when there's a big problem.\n 4 weeks in, we have no vehicle And no money back, no... Ver mais

Avaliado com 5 de um total de 5 estrelas

The advertisment for the car was selling, very nice car throughout. Communication was prompt and viewing, buying and driving the car out was professional throughout. I felt comfortable with full... Ver mais

Avaliado com 4 de um total de 5 estrelas

So far they’ve been thorough providing all necessary paperwork’s. the car was in great condition just a couple issues with battery (which they changed immediately) and now a message on dashboard which... Ver mais

Avaliado com 5 de um total de 5 estrelas

Excellent communication ans customer service. Kept me in the loop all the way through the process. Car was ready waiting along with friendly staff, certainly recommend

Detalhes da empresa

  1. Serviços de Desenvolvimento Comercial
  2. Corretor de Empresas

Escrito pela empresa

Unfortunately, the reviews posted on TP are neither an accurate or a genuine reflection on our ratings. All our verified reviews, based on genuine experiences and after-sales services, are readily available on other review sites. These sites do not allow fake reviews. However, TP has been removing legitimate verified positive reviews from our customers to ‘encourage’ us into purchasing paid plans to improve our rating scores, while refusing to remove unverified reviews. Over the past four months, TP has removed 86 verified positive reviews from our page however, allowed false, inaccurate and unverified reviews published, even after we provided information to confirm the reviews were false and misleading. AInterestingly, TP contacted us via email, offering upgraded subscriptions with promises of a quick improvement in impact (star ratings) Essentially, paying them would stop the removal of positive reviews and increase our score. This kind of behaviour is a common issue with TP and small businesses. Our understanding is that the platform's prioritisation of revenue generation over the integrity of its review system undermines the reliability of the reviews displayed. This perceived bias towards paying clients, combined with the lack of clear, transparent and consistent review moderation processes, further erodes confidence in TP's ability to provide an honest and fair representation of customer feed In addition, any positive reviews posted are automatically removed by Trustpilot, unless we provide a sales invoice as proof it was posted by a genuine customer, however negative false reviews are allowed to remain, even when we request proof of a sales invoice, or even an email address Trustpilot refuse to provide to us. Trustpilot reviews are not verified, and Trustpilot reviews are NOT to be trusted.


Informações de contato

3,4

Bom

O TrustScore é 3.5 de um total de 5

106 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 42% das avaliações negativas

Normalmente responde dentro de 48 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

3,4

Todas as avaliações

(106)

57 avaliações nos últimos 12 meses

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Avaliado com 1 de um total de 5 estrelas

Very Poor Experience

I brought a car 8 weeks ago - had it delivered only to brake down on the same night in the city.
Agreed I would choose a different car and I paid another £2k (£8500) - unfortunately I was taken into hospital a few days later - As the car has stood for four weeks I thought I’d get Renault to service properly and do a health check - undertray missing - timing belt at risk - oil iffy indicating service due even though this was supposed to be done.

Appreciate it’s a main dealer who has checked but now facing a £1500+ bill to ensure car is safe and reliable.

Could have left chain and claimed under guarantee but that ain’t worth the paper it’s written on £300 limit.

Extremely disappointed.

24 de outubro de 2023
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

CAR HUB BIRMINGHAM / CAR CENTRAL…

CAR HUB BIRMINGHAM / CAR CENTRAL BIRMINGHAM.
Avoid at all costs terrible experience. We bought a car mini cooper after 6 days it broke down on the motorway. AA man diagnosed timing chain had slipped.

Car hub Birmingham picked up the car the next day. After alot of emails they come back with there is a hole in the sump and it's emptied the oil.
I informed them that when the car left my home address there was no hole in the sump, there is no oil outside my house or on the hard shoulder of the motorway. They will not refund our money as they say it was OK at the point of sale. They say the AA man is wrong with his diagnosis as the chain is still in tact. They have also left in the sales pack a gentleman's details who bought the car previously and refused delivery. This is a breach of data protection.

Be warned people. They tell lies.

Update. Thank you for your reply however that is not quite true what you have stated. I received a picture of a damaged sump not a video. After the salvage company had picked up the car i kept checking on Autotrader low and behold the car turned up eventually for sale. The advert clearly states a new clutch which was fitted by yourselves and a new timing chain. So the people who bought the car wouldn't fit a new timing chain if it wasn't needed. No mention of fitting a new sump. I have photographic evidence of the advert on Autotrader. You did not transport the vehicle to the Auction house. The salvage company who bought the car sent a recovery vehicle for collection. He phoned me on the day to say he was there. I phoned your office and asked if you could let the gentleman have the keys to the car. This is fact people, they continue to tell lies. I acknowledged receiving a photo of a damaged sump, i didn't say it was definitely the car could of been any sump. The car was not purchased by a dealer it was purchased by a trader, big difference. If they fitted a new engine the advert would of stated a new engine had been fitted but it didn't. It said a new clutch and a new timing chain. I have read all your bad reviews and replies that have all been done over a 4 hour time frame. It would seem car central are unwilling to admit they are wrong. There customer service is appalling. Avoid at all costs. Update. First of all you say you sent a video, that's a lie. Yes I received a picture of a sump could of been any car. Lie 2 you say you transported the car to the Auction house the salvage company picked up the car themselves. Lie 3 you say i refuse to accept what you and the AA have decided. I've been told the AA are keeping car central under review as they are inundated with complaints. These are on top of the lies beforehand. You state the dealer should of put in the advert the car had a new engine. If it had an engine the trader would of put it in. It is normal for a trader to buy salvage to put back on the road. However a reputable dealer only deals in reputable cars unlike yourselves. The statement you made about the trader buying scrap cars made me laugh that says it all, thank you.

7 de novembro de 2023
Avaliação não solicitada
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Resposta da carcentralbrum.co.uk

Thank you for your review. However, I believe there may have been a misunderstanding regarding some of the facts.
Contrary to what you mentioned, the issue was not a slipped timing chain, but rather a crack in the sump, which we identified when we recovered your car and brought it to our garage for inspection. At that time, we also discovered that the car had no oil, and when we topped it up, it immediately leaked out. We even sent you video footage of this.
Following your request, we transported the car to the auction house, where the fault was further verified. Throughout this process, we provided video evidence to support our actions, so I’m unsure how we could be considered to be providing inaccurate information.
Thank you for your attention to this matter.
**REPLY TO MR CHADWICKS UPDATED REVIEW***
Mr Chadwick, Many thanks for your edited response.
As you have now confirmed, you acknowledge receiving the photo of the damaged sump and, therefore, admitting there was damage to the car.
We are confused as to why you are calling us liars- You were aware of the damaged sump. However, now you're claiming that because you saw the car advertised elsewhere, what we said is a lie. The other dealer mentioned that it had a new cam chain.
To clarify, we could point out that the dealer bought the car from the salvage yard, which you confirmed selling it to. Obviously, they had to install a new engine because the original one was seized due to lack of oil. When a new engine is fitted, it's common business practice to also replace the cambelts or cam chains.
What's more concerning is that the dealer didn't mention they bought the car from a salvage yard or that they had a new engine installed. This would have been the honest information, which you are aware of, since you've admitted to seeing the damage.
Despite us providing all the evidence to support our story, which was reviewed and agreed upon by the AA mediation team, you continue to call us liars and dishonest. Now, you're choosing to side with a car dealer who purchases scrap cars and puts them back on the road, believing their advertisement over the substantial evidence we've provided to both you and the AA mediation team. It seems like you are unwilling to admit any wrongdoing or take responsibility, and instead, you're discrediting our company.

To clarify Malcom, essentially, a car dealer is a type of car trader, however, whatever the facts both ourselves and the AA present to you, you dismiss .

Thank you for noticing we have recently had some lovely reviews from customers giving their HONEST purchasing experience from us, as we have recently extended our review platform to include Trustpilot.

Malcolm it is very evident that you are unhappy with the outcome that was mediated by the AA.
We wish you all the best in the search for new car.
Regards
Car Hub Birmingham Ltd

Avaliado com 1 de um total de 5 estrelas

When problems occurred soon after…

When problems occurred soon after delivery with the car, we raised them with the sales team who have been rude, aggressive and threatening towards me and my family. I’ve asked for confirmation of the parts used and where they were purchased from along with documentation of payments made by the warranty company Blackstar warranties all of which has gone unanswered. Do not use this company

2 de fevereiro de 2021
Avaliação não solicitada

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