The whole experience from start too finish was perfect. The order was accepted and then arrived before time within a couple of days. The case is really nice slightly smaller than I thought but is we... Ver mais
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Veja o que dizem as avaliações
Great products , good delivery, and reasonable price. Will use again recommend.
Item arrived faulty, I emailed and got an initial response in good time. They asked for pictures which I have now sent twice and received no response. Update- received a new dispatch email for new... Ver mais
Easy to order and I had a super fast delivery. Following day! Ab SF olutely happy with my experience and will buy from again since my grandson is transfixed on Avengers characters at the moment.
Detalhes da empresa
Escrito pela empresa
We're all about bringing you the best official licensed character products at super competitive prices. From toys and bedding to homeware and accessories, we've got everything your little one needs to bring their favourite characters to life!
Informações de contato
166 Plymouth Grove, M13 0AF, Manchester, Reino Unido
- customerservice@characterstop.com
- www.characterstop.com
4,2
Muito Bom
76 avaliações
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Absolutely terrible quality bag
Absolutely terrible quality bag. As soon as I received it, I noticed that bits of thread were hanging out of the zip area and within three days, the zip to the front compartment has broken. What a waste of £15 - not to mention the time it took my daughter to sift through all the online photos to choose the bag she liked in the first place. And now we'll have to do all of that again.
30 de agosto de 2024
Resposta da Character Stop
Dear Valued Customer,
Thank you for sharing your feedback, and we sincerely apologize for the quality issues you experienced with your bag. We understand how frustrating this must be, especially after the time and effort your daughter spent choosing it.
To resolve this matter, our customer service team will contact you directly to issue a full refund. We are committed to ensuring our products meet the highest standards and regret that this one fell short.
Thank you again for bringing this to our attention, and we hope to provide you with a better experience in the future.
Best regards,
Character Stop Team
The zip on bag was broken
27 de agosto de 2024
Resposta da Character Stop
Dear Valued Customer,
Thank you for your feedback. We're sorry to hear that the zip on your bag was broken. We would be more than happy to resolve this issue for you. Please contact our customer support team at customerservice@characterstop.com, and we’ll make sure to assist you promptly.
We appreciate your understanding and look forward to making this right for you.
Best regards,
Character Stop Team
Great service and great products.
30 de julho de 2024
Resposta da Character Stop
Dear Valued Customer,
Thank you for your wonderful 5-star review! We're delighted to hear you enjoyed our service and products.
Your positive feedback means a lot to us. If you need any assistance in the future, we're here to help.
Thanks again for choosing Character Stop!
Best regards,
Character Stop Team
Brilliant quality and very fast…
Brilliant quality and very fast delivery. Very happy with my purchase
29 de julho de 2024
Resposta da Character Stop
Dear Valued Customer,
Thank you for your fantastic 5-star review! We're thrilled to hear that you're happy with the quality and fast delivery of your purchase.
Your satisfaction is our priority. If you need any further assistance, we're here to help.
Thanks again for choosing Character Stop!
Best regards,
Character Stop Team
Great wee umbrella just what wean was…
Great wee umbrella just what wean was after
8 de julho de 2024
Resposta da Character Stop
Dear Valued Customer,
Thank you for your wonderful 5-star review! We're delighted to hear that the umbrella was just what your wean was after.
Your feedback means a lot to us. If you need anything else, we're here to help.
Thanks again for choosing Character Stop!
Best regards,
Character Stop Team
Great help when recieved item that was…
Great help when recieved item that was broken, however the bag appears to be a different colour to the original ordered.
1 de julho de 2024
Resposta da Character Stop
Dear Valued Customer,
Thank you for your review and for your understanding when you received a broken item. We're glad we could assist you with that issue.
Regarding the color of the bag, we apologize for any confusion. Sometimes, the color shade can appear different in photography and on various screens. We strive to provide accurate representations, but variations can occasionally occur.
If there's anything more we can do to assist you, please let us know. We appreciate your feedback and thank you for choosing Character Stop!
Best regards,
Character Stop Team
Nice item
Nice item, as described, quick delivery, reasonable cost, good communication
8 de julho de 2024
Resposta da Character Stop
Dear Valued Customer,
Thank you for your 5-star review! We're thrilled to hear you were pleased with the item, delivery speed, cost, and communication.
Your positive feedback is greatly appreciated. If you need any assistance in the future, we're here to help.
Thanks again for choosing Character Stop!
Best regards,
Character Stop Team
Service was great and when I had issue…
Service was great and when I had issue with the order this was dealt with swiftly.
24 de junho de 2024
Resposta da Character Stop
Dear Valued Customer,
Thank you for your 5-star review! We're thrilled to hear you had a great experience and that your issue was resolved swiftly.
Your positive feedback means a lot to us. If you need any assistance in the future, we're here to help.
Thanks again for choosing Character Stop!
Best regards,
Character Stop Team
The quality off the bag is not good
The quality of the bag is not good. We only used it once.
Do not buy
10 de junho de 2024
Resposta da Character Stop
Dear Valued Customer,
We are truly sorry to hear that you are not satisfied with the quality of your bag. We strive to provide high-quality products, and it is disappointing to learn that we did not meet your expectations.
If you could kindly contact our support team through the "Contact Us" section on our website, we would be more than willing to assist you. We can offer a refund or a replacement for any faulty products.
Thank you for bringing this to our attention, and we hope to resolve this issue to your satisfaction.
Best regards,
Character Stop Team
Resposta da Character Stop
Dear Valued Customer,
Thank you for your fantastic review!
We're delighted to hear that you are pleased with the excellent quality of our product, its true-to-description nature, and the prompt delivery. Your satisfaction means the world to us!
Best regards,
Character Stop Team
Cheap looking
Was disappointed that the bag looked so cheap and flimsy, not worth the £16.99 I paid.
28 de maio de 2024
Resposta da Character Stop
Dear Valued Customer,
We're sorry to hear that you were disappointed with the bag and felt it didn't meet your expectations. We strive to provide high-quality products and regret that we missed the mark this time.
If you're not satisfied with your purchase, we would be happy to accept a return and provide a refund. Please contact our customer service team to initiate the return process.
Best regards,
Character Stop Team
Resposta da Character Stop
Dear Valued Customer,
Thank you for your 5-star review!
We're delighted to hear you were pleased with our fast delivery. We look forward to serving you again soon!
Best regards,
Character Stop Team
The bottle stained and then broke while…
The bottle stained and then broke while my granddaughter was at nursery very poor quality
7 de maio de 2024
Resposta da Character Stop
Dear Valued Customer,
Thank you for reaching out and sharing your experience with us.
We are sorry to hear about the inconvenience you encountered with our product. Rest assured, our support team will be in touch with you to address this matter and find a satisfactory resolution.
Your feedback is invaluable to us, and we appreciate your patience as we work to resolve this issue promptly.
Best regards,
Character Stop Team
Excellent items and service
Excellent items and service, delivery exceptionally quick. Well recommended
25 de abril de 2024
Resposta da Character Stop
Dear Valued Customer,
Thank you so much for your glowing review!
We're thrilled to hear that you found our items and service excellent, and that your delivery was exceptionally quick. Your recommendation means a lot to us.
If you ever need anything else, we're here to help!
Best regards,
Character Stop Team
Resposta da Character Stop
Dear Valued Customer,
Thank you for your feedback!
We're glad to hear that your goods arrived on time and were exactly as expected.
If there's anything we can do to make your experience even better next time, please let us know. We appreciate your support!
Best regards,
Character Stop Team
Great service!
Our item was despatched quickly and delivered on time. My daughter loves her new flask too!
26 de março de 2024
Resposta da Character Stop
Dear Valued Customer,
That's wonderful to hear!
We're thrilled to know that you had a great experience with our service and that your daughter loves her new flask!
If you ever need anything else, don't hesitate to reach out. Thank you for choosing us!
Best regards,
Character Stop Team
Delivery was on time spot on.
4 de março de 2024
Resposta da Character Stop
Dear Valued Customer,
We're thrilled that your delivery arrived on time and met your expectations. Your satisfaction is our top priority, and your feedback motivates us to keep providing excellent service.
If you have any further comments or suggestions, please feel free to share them with us. We're always here to enhance your experience.
Best regards,
Character Stop Team
The lunch bag I bought has net onside…
The lunch bag I bought has net onside for bottle . But a drinks bottle does not fit in it I bought a slimmer bottle off your site and that doesn’t fit so I have now got to go buy a new lunch bag which will hold a bottle on side.
28 de fevereiro de 2024
Resposta da Character Stop
Dear Valued Customer,
Thank you for sharing your feedback. We apologize for the inconvenience caused by the lunch bag not accommodating your drinks bottle.
Had you informed us of the issue, we would have gladly replaced the item or facilitated a return. We value your satisfaction and regret the missed opportunity to address your concerns promptly.
Please accept our apologies. If there's anything else we can do, please reach out to us directly. We appreciate your feedback and hope to serve you better in the future.
Best regards,
Character Stop Team
Good service/product
Easy to use ordering process and item arrived very quickly. Item was as described and expected. Very impressed
26 de fevereiro de 2024
Resposta da Character Stop
Dear Valued Customer,
We're thrilled to hear that you found our ordering process easy to use and that your item arrived quickly. It's great to know that the item met your expectations. If you ever need assistance in the future or have any further feedback, please don't hesitate to reach out.
Best regards,
Character Stop Team
Resposta da Character Stop
Dear Valued Customer,
We're delighted to hear that your 4-year-old boy loves our product. If you need further assistance or have any feedback, feel free to reach out. Thanks again for choosing our products!
Best regards,
Character Stop Team
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