Hi. I would like to thank all the staff who assisted with my commercial mortgage. All the staff are extremely friendly and have a professional approach to work ethics. My completion occurred yes... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
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Veja o que dizem as avaliações
Connie Elam is an outstanding case manager/senior. Not only has she pulled a rabbit out of her hat (earning a nickname of Harry Potter) she then pulled a dinosaur with an upgraded nickname of Dumb... Ver mais
A empresa respondeu
i was wanting to get my finances in order for an auction purchase... wow... Duncan was so helpful, covered all grounds from bridging to actual loan/mortgage to completion.... in readiness, for if i... Ver mais
A empresa respondeu
From the outset some 3 weeks ago all instructions and information were absolutely clear and all responses immediate. Costs clearly outlined, dealing with the same person each time, Mr J Nelson, made... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Charleston Financial is an experienced mortgage broker, specialising in all types of commercial and personal finance for consumers and businesses We provide access to main stream and niche market products offering a broad range of options to suit businesses and individuals seeking funding for the following:- * Commercial Mortgages * Bridging Finance * Buy To Let * Development & Refurbishment Finance * Secured loans In addition, we offer: * Invoice Finance and Factoring * Residential mortgages * Insurance * Conveyancing solicitor services We also accept business from intermediaries on a packaged or purely introduction basis, and offer generous commission packages Please call us on 01908 597 811 for more information.
Informações de contato
9 Copperhouse Court, MK7 8NL, Milton Keynes, Reino Unido
- 01908 597 811
- enquiries@charleston.co.uk
- www.charleston.co.uk
4,7
Excelente
598 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 66% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Easy to communicate with
Easy to communicate with and the mortgage application was done with the minimum of fuss even though I had to make a couple of changes with the application. I would definitely use again.
20 de outubro de 2025
Resposta da Charleston Financial Services Limited
Thank you for your kind words! We're so pleased to hear you found the process so smooth.
Thank you for choosing Charleston. We hope to hear from you again soon.
Kind Regards,
The Team @ Charleston FS
A seamless process to organise a…
A seamless process to organise a further advance on a mortgage. Communication was excellent and progress managed promptly, would use again and recommend
20 de outubro de 2025
Avaliação não solicitada
Resposta da Charleston Financial Services Limited
Dear Sarah,
Thank you so much for your 5 star review!
We're thrilled to hear how happy you were with the service you received from the team, and that you'd recommend us to others.
Looking forward to working with you again in the future.
Thanks again.
Kind Regards,
The Team @ Charleston FS
Little disappointed …
I phoned voluntarily to get the service as I need a ltd btl mortgage and also I am your customer from last 3 years had did 2 cases done successfully by Connie Elam who was extremely helpful but this time I feel the person deal with me little bossy and dictator tone in his service. But still I don't want any confrontation as I need your service currently and in near future as well as a company you r the best qoute and service provider in my experience of being landlord for last 5 years.
6 de outubro de 2025
Avaliação não solicitada
Resposta da Charleston Financial Services Limited
Dear Golam,
Thank you for your feedback.
We’re sorry to learn that your recent interaction did not meet our usual standard. This is certainly not the experience we aim to provide.
Your comments have been shared with our management team so we can ensure this is addressed appropriately and used as a learning opportunity to improve our service.
Please feel free to contact Andrew Blackwell, Head of Sales to discuss this further on 01908 597 811 should you wish.
Thank you again for sharing your comments with us. We look forward to providing you with a much more enjoyable experience that reflects our usual standard of service going forward.
Kind Regards,
The Team @ Charleston FS
My experience speaking with Steven King…
My experience speaking with Steven King regarding my mortgage enquiry was very positive. He explained the process clearly and provided illustrations that helped me understand the proposed terms. Communication was professional and prompt, and I felt that my questions were listened to and addressed. Overall, I’m satisfied with the service provided.
30 de setembro de 2025
Avaliação não solicitada
Resposta da Charleston Financial Services Limited
Dear Karim,
Thank you for taking the time to share your experience. We’re so pleased to hear how happy you were with the service you received from Steven.
It’s great to know that his professionalism and responsiveness made you feel heard and supported throughout your enquiry.
Thank you for choosing Charleston, we truly value your feedback.
Kind Regards,
The Team @ Charleston
Resposta da Charleston Financial Services Limited
Dear Qemal,
Thank you so much for the 5 stars!
We're thrilled to receive such positive feedback about our service.
Thank you for choosing Charleston, we hope to hear from you again soon.
Kind Regards,
The Team @ Charleston FS
James Cross is helpful
James Cross is helpful, professional and very knowledgeable. The whole experience with James was excellent. It was a pleasure to speak with him and I will be saving his number for future projects and of course I highly recommend James Cross.
4 de setembro de 2025
Avaliação não solicitada
Resposta da Charleston Financial Services Limited
Dear Sasha,
Thank you for your 5 star feedback!
We’re delighted to know you were so happy with the service James provided and that you’d recommend him to others.
We truly appreciate your feedback and look forward to assisting you again in the future.
Kind regards,
The Team @ Charleston FS
James was very knowledgeable and…
James was very knowledgeable and answered all my questions swiftly. I got a complete picture of my financial options. Thank you
29 de agosto de 2025
Avaliação não solicitada
Resposta da Charleston Financial Services Limited
Dear Antonio,
Thank you for taking the time to leave us your feedback.
We're thrilled to hear how happy you were with the service you received from James.
We truly appreciate your trust in Charleston to support you with your financing needs.
Kind Regards,
The Team @ Charleston FS
Resposta da Charleston Financial Services Limited
Dear Mike,
Thank you so much for your five star review. We're thrilled to received such positive feedback!
Thank you for choosing Charleston, we hope to hear from you again soon!
Kind Regards,
The Team @ Charleston FS
RE-MORTGAGE
Scott was courteous, helpful and professional. He was able to answer all my questions.
21 de agosto de 2025
Avaliação não solicitada
Resposta da Charleston Financial Services Limited
Dear Shahid,
Thank you for your 5 star feedback, and thank you for choosing Charleston, we truly appreciate your business.
Kind Regards,
The Team @ Charleston FS
Scot was amazing
Scot is excellent at explaining the product, the process and what is required of me to make this happen totally seamless.
I will be in contact with Scot again
11 de agosto de 2025
Avaliação não solicitada
Resposta da Charleston Financial Services Limited
Dear John,
Thank you so much for your 5 star review!
We’re thrilled to hear how happy you were with the service you received from Scot.
Thank you for choosing Charleston. We look forward to working with you again soon!
Kind Regards,
The Team @ Charleston FS
Great support from the team.
I greatly appreciated the support and help given to me by the Charleston team throughout the process.
Their responses were given promptly and thoroughly and help me to keep the process on track through to Completion.
8 de agosto de 2025
Resposta da Charleston Financial Services Limited
Dear Mike,
Thank you so much for your kind words. We’re delighted to hear how happy you were with the service you received from the team.
Thank you for choosing Charleston, we hope to hear from you again soon.
Kind Regards,
The Team @ Charleston FS
Best experience and very professional 😊
We’ve just completed our mortgage and I can’t thank Nikki Cutler, Francesca Harding and the whole team enough for their incredible support throughout the process😊
From the very beginning, they were professional, knowledgeable, and always ready to answer any questions. They guided us step-by-step, found the right mortgage for our needs, and handled every challenge along the way with patience and expertise.
It’s been a long journey, but thanks to their dedication and hard work, we made it to completion. I’m so grateful for their help and would highly recommend them to anyone looking for a mortgage advisor who truly cares about their clients😊
12 de agosto de 2025
Resposta da Charleston Financial Services Limited
Dear Antonya,
Thank you so much for your kind words and for taking the time to share your experience.
We’re absolutely delighted to hear that Nikki, Francesca, and the team were able to support you every step of the way. It’s always our goal to make the mortgage process as smooth and stress-free as possible, and we’re so pleased we could help you find the right fit for your needs.
It’s been a real pleasure working with you, and we’re thrilled you’ve now reached completion! Wishing you every happiness in your new chapter.
Kind Regards,
The Team @ Charleston FS
Highly recommended
The staff at Charleston are extremely helpful and reliable. In all cases when you contact them by phone, there is someone with knowledge of your case to speak to, which is a huge plus. They genuinely have your interest at heart to get a deal completed.
I would have no hesitation in recommending them to arrange finance
4 de agosto de 2025
Resposta da Charleston Financial Services Limited
Dear Andrew,
Thank you so much for your kind words and thoughtful feedback.
We're delighted to hear that you had such a positive experience with the team at Charleston.
Thank you for choosing Charleston, we hope to hear from you again soon.
Kind Regards,
The Team @ Charleston FS
Charleston finance have been great and…
Charleston finance have been great and we’ve been working with them for a few years. Our go to person is Steven King and he is an absolute star. We’ve worked with many advisors in their firm and truly love the way the deal with financial needs. Nelson Javante and Nikki cutler have been amazing in the way they deal with customers and the lenders. Thank you guys
4 de agosto de 2025
Avaliação não solicitada
Resposta da Charleston Financial Services Limited
Dear Cyprian,
Thank you so much for the kind words! We're thrilled to hear you've had such a positive experience with our team. Steven, Javante, and Nikki will be especially pleased to hear your feedback.
It's been a pleasure working with you over the years, and we truly appreciate your trust in Charleston.
Kind Regards,
The Team @ Charleston FS
This is a 3rd mortgage through…
This is a 3rd mortgage through Charleston.Good service. Thank you all for your help.
4 de agosto de 2025
Avaliação não solicitada
Resposta da Charleston Financial Services Limited
Dear Mini,
Thank you so much for taking the time to leave us a 5 star review and for your continued trust in Charleston!
It’s always a pleasure working with you, and we truly appreciate your kind words.
If you ever need anything in the future, please do not hastate to get in touch.
Kind Regards,
The Team @ Charleston FS
Pretty poor experience to be honest
Pretty poor experience to be honest. Had a good call initially, then the guy never got back to me. I had to follow up a couple of times. Only to end up with a quote that looked to be the highest in the market place and not what I was looking for. Totally misunderstood and left wondering if they just don’t want to understand clients. Surprised they asked for a review!
30 de julho de 2025
Avaliação não solicitada
Resposta da Charleston Financial Services Limited
Dear Izabella,
Thank you for taking the time to share your experience — we're genuinely sorry to hear that it fell short of expectations. We completely understand your frustration with the lack of follow-up and the feeling that your needs weren’t fully understood. That’s not the level of service we aim to provide.
I’m truly sorry to hear about your recent experience with one of our advisers. Your satisfaction is extremely important to us, and we would welcome the opportunity to put things right. If you're open to it, I’d be happy to personally arrange for a different adviser to contact you and continue assisting with your enquiry.
Thank you again for your understanding and patience.
Kind regards,
Daniel Jennings
Charleston Financial Services Limited
01908 597 811
daniel.jennings@charleston.co.uk
Scot Kierney was helpful and…
Scot Kierney was helpful and enthusiastic.
20 de junho de 2025
Avaliação não solicitada
Resposta da Charleston Financial Services Limited
Thank you so much for the 5 star feedback!
We're delighted to hear how happy you were working with Scot.
Thank you for choosing Charleston. We hope to hear from you again soon!
Kind Regards,
The Team @ Charleston FS
Very professional and proactive in…
Very professional and proactive in getting my mortgage completed in a timely manner.
23 de junho de 2025
Resposta da Charleston Financial Services Limited
Dear Tom,
Thank you so much for your 5 star review!
We're thrilled to hear how pleased you were with the service you received from the team.
Thank you for choosing Charleston, we hope to hear from you again soon.
Kind Regards,
The Team @ Charleston FS
Nikki and her team were great in…
Nikki and her team were great in dealing with my mortgage quotes, and application from start to finish. Keeping me up to date with progress.
30 de maio de 2025
Avaliação não solicitada
Resposta da Charleston Financial Services Limited
Dear Mohammed,
Thank you so much for your fantastic review!
We're so pleased to hear how happy you were with the service you received from Nikki and the team.
Thank you for choosing Charleston, we hope to work with you again soon.
Kind Regards,
The Team @ Charleston FS
The Most Wonderful Company int the World
Abul was so helpful and guided through the whole process as I am not very proficient on-line This company has a team of super efficient staff all of whom are super helpful This is the 9th time I have used this fantastic broker and they leave all other in the shade. Thank you ALL for your help and guidance I hope to be back soon special thanks to Abul Pity a company as efficient as this is not running the country
4 de junho de 2025
Resposta da Charleston Financial Services Limited
Dear Paul,
Thank you so much for your wonderful review!
We're all thrilled to hear how happy you were with the service you received from Abul and the team.
Thank you for working with us again, it's always a pleasure. We hope to hear from you again soon.
Kind Regards,
The Team @ Charleston FS
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