Brilliant experience using check my file. There was some information that was wrong on my credit report and they have helped me every step of the way and it’s now been removed. I spoke to a few differ... Ver mais
A empresa respondeu
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Veja o que dizem as avaliações
Check my file are fantastic at checking my credit score and making sure I’m aware of my finances. During my mortgage application this was vital in knowing what was being considered. Thank you so much... Ver mais
A empresa respondeu
Easy sign up , easy to navigate website / app I found what I needed quickly , easy to down load report . I was recommended by my son who was recommended by his Mortgage advisor over all very happy
A empresa respondeu
Gives you information your bank and Solicitors don't! My ex- and I had a joint account and a house/mortgage together until 2022. Though we closed the joint account and the house was then remortga... Ver mais
A empresa respondeu
Detalhes da empresa
- Serviço de crédito
- também em
- Agência de Informações de Crédito
- Serviços Financeiros Alternativos
- Site de comparação de preços
Escrito pela empresa
The most detailed credit report you can get.
Informações de contato
20-21 Lemon Street, TR1 2LS, Truro, Reino Unido
- help@checkmyfile.com
- www.checkmyfile.com
4,6
Excelente
7 mil avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Best ever customer service team
Best ever customer service team. All corrected according to my instructions.
Thank You Guys a lot.
7 de agosto de 2026
Avaliação não solicitada
Resposta da Checkmyfile
Hi,
Thanks so much for your kind words and for letting us know that our team was able to support you!
We know how stressful it can be when there's something standing between you and your financial goals, whether that's errors on your credit report or trouble with your account. Our friendly Customer Care team will always be here to help get things sorted out.
We really appreciate your feedback, and thank you for choosing Checkmyfile!
All the best,
Amy
Checkmyfile
Resposta da Checkmyfile
Hi,
Thank you so much for this lovely review!
It's great to hear that you're pleased with how efficient our service is, and that you've had a positive experience with our Customer Care team.
We really appreciate your feedback and are glad to hear you’ve had a positive experience with us!
Feel free to reach out if you have any questions or need support from the team.
Many thanks,
Amy
Checkmyfile
Lack of transparency in subscription reminders
**Updated** - after complaining, they have given me a full refund. I have updated my stars accordingly. signed up for Checkmyfile’s seven-day free trial, which then converted to a £14.99 monthly subscription. Although the price was shown when I registered, I received no reminder email before the trial ended and the payment was taken. I find this particularly disappointing from an FCA-regulated company, from which I would expect high standards of transparency and fair customer treatment.
I contacted customer service promptly and requested a full refund. They said that no refund was due because the service had been provided as described, but offered a £5 partial refund as a gesture of goodwill. This still leaves me paying £9.99 for a subscription I did not actively intend to continue.
For a financial information service, I expected clearer communication before such a short trial automatically became a paid subscription. A simple trial-ending reminder would have prevented the issue altogether.
I have asked them to reconsider the remaining £9.99 and will update this review fairly if the matter is resolved.
6 de agosto de 2026
Avaliação não solicitada
Resposta da Checkmyfile
Hi Natalie,
Thank you for leaving this feedback. We're really sorry to hear that you weren't expecting your subscription payment to be debited.
We always want to make sure our customers are informed and in control of their subscription. In addition to confirming the price of our subscription at sign-up, we also confirm the length of the free trial and include the date it will end in our Welcome email.
We also inform customers that they can cancel at any time during their free trial. Doing so does not prevent them from using their remaining trial days.
These measures are taken to ensure that all customers signing up are aware of the subscription and when it's due to start, and that anyone only wanting to use our free trial knows to cancel their subscription in good time.
That being said, we know that sometimes renewal dates can be missed, and the feedback about sending reminders is really helpful and something we can take on board. We want to do our best to keep our service accessible and easy to manage, including making it easy to track our subscription.
It's great to hear that you've already reached back out to our team. I can see that we've been in touch, and the matter appears to be resolved. Feel free to get in touch again if you have any questions or concerns - we'd be happy to help.
Kind regards,
Amy
Checkmyfile
A great tool and fab service
A great tool generally, has really helped me rebuild my file and offer full transparency for brokers and lenders.
When ive asked for information and have raised disputes, the team have been straight on it and kept me updated throughout. Efficient and communicative.....highly recommend. 👍
5 de agosto de 2026
Avaliação não solicitada
Resposta da Checkmyfile
Hi Sion,
Thank you so much for this glowing review and for recommending us!
We’re really glad to hear that Checkmyfile has helped you rebuild your credit health, and that you’ve found our team efficient and supportive when resolving your queries and raising disputes.
We know how stressful the dispute process can be, especially when you're left waiting for answers, so our team will always do their best to keep you in the loop throughout.
If you ever need any more help or have questions in the future, just let us know. We’re always here to support you!
Best wishes,
Amy
Checkmyfile
Fab service! 5 stars
The guys are Checkmyfile are fantastic! I was reviewing my credit report and noticed a missed payment had been recorded by my old broadband provider last October. I closed my account with them in October and when I logged onto my old online account it showed my balance was nil. I was able to download my last statement they issued to me which showed a nil balance and the date I'd made the final payment. I also took screenshots of my bank statement that confirmed the final payment had been made well before the statement was generated/issued to me.
I raised a dispute with Checkmyfile and received several emails seeking clarification on the issue. I was able to email them the evidence i'd collected and they assured me they would do te head lifting. I was updated every time they took action and within 3 or 4 days i had seperate emails advising the broadband provider had confirmed the payment had been made and that my report would be corrected. I then received emails confirming that each of the 3 credit reference agencies will update my report within 28 days.
If I had tried to do this on my own it would have been very difficult. With Checkmyfile I only had to explain it once and they took over and sorted everything.
I'd highly recommend them for resolving issues on your credit report. And even for checking your report as the info they hold and the way they present it is so clear/easy to understand and also makes it easy to identify any issues.
4 de agosto de 2026
Avaliação não solicitada
Resposta da Checkmyfile
Hi,
Thank you so much for sharing your fantastic feedback and for taking the time to leave us a 5-star review!
We know how worrying it is when you spot an incorrect payment marker on your report, and the prospect of disputing information with multiple agencies can be very daunting. We're really proud of our Customer Care team and the dispute service they provide.
Because your report with Checkmyfile returns data from all three of the UK's credit agencies, not only do you have the chance to spot errors reported to any agency, but you can have the peace of mind of knowing that your one dispute covers all three reports.
It's so great to hear that our team was able to secure a successful dispute outcome for you. If you ever need our advice or support going forward, don't hesitate to reach out to us - we'll be happy to help!
Kind regards,
Amy
Checkmyfile
They advertise 7 day free trial
They advertise 7 day free trial. I used the service for one day then cancelled subscription but they have still charged me £14.99.
False advertising! Scam!
27 de julho de 2026
Avaliação não solicitada
Resposta da Checkmyfile
Hi
Thank you for taking the time to leave us feedback, although we're sorry to hear about your experience.
We only provide 1 free trial per customer, so if this has been previously used, any future use of Checkmyfile will require a payment to be made.
Our team would like to look into this for you. We've reached out to you via Trustpilot and requested some additional details so that we can look into this for you. Once we receive this information, we'll be happy to look into this further.
Alternatively, if you could please contact us at help@checkmyfile.com, we can locate your account.
We look forward to hearing from you and resolving this as quickly as possible.
All the best,
Kirstie
Checkmyfile
Great service and very prompt and…
Great service and very prompt and helpful replies
Outstanding
31 de julho de 2026
Avaliação não solicitada
Resposta da Checkmyfile
Hi Keri,
Thank you so much for your kind words and for taking the time to leave us a review!
We’re really glad to hear you’ve found our service prompt and helpful. We know how frustrating it is when you're left waiting for answers, so our friendly Customer Care team will always do their best to provide a concise, useful response in good time.
If there’s anything else you need or any questions you have, feel free to reach back out to us or check out the great resources in our online Help Centre!
Many thanks,
Amy
Checkmyfile
Creditmyfile
I like to check my credit file every week or so on different platforms and I can across check my file. I couldn’t believe how amazing the customer service was. I had something that was not right on my file and within I’d say a week they managed to sort the issue out. Easy to use.
31 de julho de 2026
Avaliação não solicitada
Resposta da Checkmyfile
Hi Sadia,
Thank you so much for your lovely feedback and for sharing your experience with us!
We’re really pleased to hear that you found our service helpful and easy to use, and that our Customer Care team could help to sort out any issues on your credit report so quickly.
If you ever need any more help or have any questions about your credit report, just let us know. We'll always be happy to hear from you!
Kind Regards,
Amy
Checkmyfile
Excellent Service
Excellent Service, wasnt expecting such a quick turn around. Highly recommended, thanks to Bex C
30 de julho de 2026
Avaliação não solicitada
Resposta da Checkmyfile
Hi Munhib,
Thank you so much for your great feedback, and thanks especially for giving a shout-out to Bex!
It's great to hear she was able to assist you with your query in such good time, we know how frustrating it is when you're left waiting for answers.
If you ever need any help in the future, just let us know - we're here to help!
Kind Regards,
Amy
Checkmyfile
When sending queries the team…
When sending queries the team responded quickly and professionally and very happy with this service
30 de julho de 2026
Avaliação não solicitada
Resposta da Checkmyfile
Hi Andrew,
Thank you so much for your kind words and for taking the time to leave us a review!
We’re really pleased to hear you’re happy with the service you’ve received from our Customer Care team. We know how much each interaction with us can make or break your experience as a Checkmyfile customer, and we're really proud of the level of support our team provides.
If you ever need any help or have more questions, just let us know. We'll be happy to hear from you!
Kind Regards,
Amy
Checkmyfile
Great service!
Kept me updated throughout the process and made it all really easy.
24 de julho de 2026
Avaliação não solicitada
Resposta da Checkmyfile
Hi Charles,
Thank you so much for your kind words and for taking the time to share your experience!
We’re really glad to hear you found the service easy to use and that our Customer Care team kept you in the loop as they resolved your queries.
If you ever need any help or have questions in the future, just reach back out - we're here to help!
Kind Regards,
Amy
Checkmyfile
Brilliant service and communication
Brilliant, fast, efficient service.
Excellent and thorough communication throughout.
Helpful staff and service for difficult and unexpected situations.
9 de julho de 2026
Avaliação não solicitada
Resposta da Checkmyfile
Hi Julie,
Thank you so much for your kind words and for taking the time to share your experience with us. We’re really pleased to hear that our Customer Care team left such a great impression on you!
We know just how stressful it can be when you see something unexpected on your credit report, and receiving clear communication and sound advice is critical for getting things straightened out.
If you ever need our help or have any questions, feel free to reach out to us again. We're here to support you!
Many thanks,
Amy
Checkmyfile
Thank you really appreciated the help
Thank you really appreciated the help
23 de julho de 2026
Avaliação não solicitada
Resposta da Checkmyfile
Hi Ali,
Thanks so much for your kind words, and for giving us 5 stars!
We're really glad our team was able to help you. If you ever need any more support or advice from our team, don't hesitate to reach out to us!
All the best,
Amy
Checkmyfile
Excellent Customer Service
Excellent Customer Service, really good, kind caring staff. Thank you for your help
24 de julho de 2026
Avaliação não solicitada
Resposta da Checkmyfile
Hi Maxine,
Thank you for your kind words about our service!
It's lovely to hear that you've had such a positive experience with our Customer Care team. We know how much your interactions with us can shape your overall experience of our service, so it's really great to hear that you've felt so supported.
Thank you so much for taking the time to share your experience with us. It really means a lot to us as a team.
If you ever need more support or advice from us, please get back in touch - we'll be happy to hear from you!
Best wishes,
Amy
Checkmyfile
An excellent experience with…Checkmyfile
An excellent experience with Checkmyfile. Deal with everything quickly, keep me updated along the way. Professional , polite and friendly. I have quite a few problems with my report which they are dealing with for me. Overall excellent and would recommend
23 de julho de 2026
Avaliação não solicitada
Resposta da Checkmyfile
Hi Debbie,
Thank you so much for leaving us this lovely review!
We’re really pleased to hear that you’ve found our Customer Care team professional, friendly, and helpful while we worked through the issues on your report with you.
We understand how concerning it can be when something on your credit report doesn't look right, and we want to make sure that you feel supported throughout the process of putting things right.
If there’s anything else you need or any other questions come up, just let us know – we’re always here to help!
Kind Regards,
Amy
Checkmyfile
I had a very positive experience with…
I had a very positive experience with…
I had a very positive experience with Checkmyfile's customer support. When I accessed my credit report, I noticed that it contained records belonging to another person. I contacted their support team and they responded promptly.
They quickly raised the issue with the relevant credit reference agencies and kept me informed throughout the process.
I really appreciated how efficiently and professionally they handled what could have been a stressful situation. Excellent customer service and great communication. Thank you!
20 de julho de 2026
Avaliação não solicitada
Resposta da Checkmyfile
Hi Farhan,
Thank you so much for this great feedback and for sharing your positive experience with our team!
We understand how worrying it can be to see someone else’s information on your credit report, so it's a top priority for us to investigate and resolve it as quickly as possible. We’re really pleased to hear that you felt supported and kept informed throughout the process.
If you ever need any more help or have any questions about your credit report in the future, just let us know. We’re always here to help!
Best wishes,
Amy
Checkmyfile
I've had a great experience with…
I've had a great experience with Checkmyfile. The credit report is displayed in a clear and easy-to-understand format, making it simple to find the information you need.
The customer support team is excellent. They are very professional, easy to contact, and always respond to emails promptly.
I had several issues with my credit report, and the team was incredibly helpful in resolving them. Thanks to their support, my credit score has improved significantly, and my credit report now looks much better.
I highly recommend Checkmyfile to anyone who wants to better understand and improve their credit report. I'm so glad I found them!
21 de julho de 2026
Avaliação não solicitada
Resposta da Checkmyfile
Hi Amal,
Thank you so much for your lovely feedback and for sharing your experience with us!
We’re really glad to hear that you found your credit report clear and easy to use, and that our Customer Care team could help you resolve the issues you'd spotted with your credit report.
As a smaller company in the credit reporting space, recommendations like this mean a lot to us, so thanks so much for taking the time to share.
If you ever need any more support or have any questions, don't hesitate to get back in touch - we're here to help!
Kind regards,
Amy
Checkmyfile
I originally signed up for Checkmyfile…
I originally signed up for Checkmyfile during my mortgage application and ended up paying for the service for several months longer than I actually needed. I eventually cancelled my subscription.
A few months later, I received an email saying there had been a change to my credit score. Out of curiosity, I logged in to check what had changed. What I didn't realise was that simply logging in appeared to reactivate my subscription.
I found the user experience extremely misleading. There was no clear warning that logging in would restart my paid membership. I only realised after £15 had already been taken from my account.
I feel this is a very tricky and confusing way to handle subscriptions, as customers can end up resubscribing without knowingly giving informed consent. I don't think this is a fair user experience, especially when a refund is then refused.
Edit: You state that card details must be confirmed before a subscription can be reactivated. That is simply not what happened at all. I was never asked to re-enter or confirm my card details. My existing payment method was charged automatically.
If I had been clearly asked to confirm my payment details and explicitly agree to restart my subscription, I obviously would not be making this complaint.
You also mention that you could not locate any refund request. That is hardly surprising. There was no obvious option within the account to dispute the charge or request a refund. Instead, the messaging I saw made it very clear that refunds were not available. Now, after the fact, I am being told to email Customer Care instead.
I will, of course, contact them as you've suggested, but I remain concerned that the reactivation flow is misleading and can result in customers being charged without realising they have restarted a paid subscription.
20 de julho de 2026
Avaliação não solicitada
Resposta da Checkmyfile
Hi Lavin,
Thank you for taking the time to provide your feedback. I'm really sorry that your experience with the reactivation process left you feeling frustrated, particularly where the process was not as clear to you as we would have intended.
We always aim to make the reactivation journey as clear and straightforward as possible, so your feedback is genuinely appreciated and will be shared with our Product Team as part of our ongoing review of the customer experience.
As you had previously held a subscription with Checkmyfile, logging in to your existing account identified you as a returning customer. During the reactivation process, information is provided to explain that payment will be taken immediately and that the subscription will then continue on a monthly basis. To proceed with the reactivation, card details must be confirmed before the subscription can be restarted.
We’ve been unable to locate any correspondence from you regarding a refund using the details currently available to us. However, our Customer Care Team would be happy to look into this for you. Please feel free to contact them at help@checkmyfile.com, and they will be happy to assist further.
We look forward to hearing from you.
Lauren
Checkmyfile
I have been with CMF for several years…
I have been with CMF for several years and appreciate the invaluable service they provide. Always very quick to resolve or answer any queries I may have. Excellent tool for toolbox to enable you to keep an eye on your finances.
18 de julho de 2026
Avaliação não solicitada
Resposta da Checkmyfile
Hi Geoff,
Thank you so much for your lovely feedback and for your loyalty over the years
We're delighted to hear that you've found our service helpful and that our team has always been able to resolve your queries quickly.
It's great to know that you consider us to be a part of your financial 'toolbox'. At Checkmyfile, we're here to support you every step of the way through your financial journey, from major applications to keeping an eye on your finances day-to-day.
If you ever have any questions or need support in the future, just let us know—we’re always here to help.
Best wishes,
Amy
Checkmyfile
Pay forever or cant use it!
I was directed to Check my File for a Car Finance enquiry and has to pay for it monthly which I did for 2 months. I then tried to cancel it as I did not need it anymore and am a struggling single mum but they refused to cancel it. I then called my bank and they said they can cancel the direct debit which they did. Now i am trying to buy a house and Check my File have told me my account is not usable ever again. What scammers. So if you dont pay forever then you cannot use them. This should be illegal!
14 de julho de 2026
Avaliação não solicitada
Resposta da Checkmyfile
Hi Simone,
We're sorry to hear that you were disappointed with your experience. Providing a positive service to our customers is extremely important to us.
We always aim to be transparent about our subscription terms, and we understand that an ongoing subscription isn’t the right fit for everyone, so we allow our customers to have complete control of their subscription. Cancellations can be made at any time with no restrictions or minimum terms.
We are sorry if there was any misunderstanding regarding your subscription or account status. We always encourage customers to contact our Customer Care team if they have any concerns, as we are committed to helping in any way we can.
I can see that a member of our Customer Care team has reached out to you to resolve this issue. We look forward to hearing from you.
Best wishes,
Amy
Checkmyfile
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