Would give them 0 if we could. Over hour and half wait - rude staff who kept promising 10 minutes everytime - blamed the weather and being “busy” Average food - not worth it - go next door ras... Ver mais
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Veja o que dizem as avaliações
Such a simple solution to booking online. Easy and clear instructions. And a big bonus to be offered a discount too! A great service. And the food at Tamasha Handcross is fantastic!
A empresa respondeu
I used Chefonline to order takeaway food from the Royal Jaipur restaurant, Landford. Menu choice was easy and I selected to pay on collection. This went smoothly and my food was ready as soon as I arr... Ver mais
A empresa respondeu
It is so easy and straight forward to order from the Bengal. In over 10 years of ordering from them, I’ve never had anything wrong/not delivered and it’s always piping hot and absolutely delicious. Kn... Ver mais
A empresa respondeu
Detalhes da empresa
Sobre ChefOnline.co.uk
Escrito pela empresa
Welcome to ChefOnline, your gateway to takeaways!
Our online food ordering platform is the finest choice for ordering food. You can find a wide range of restaurants and takeaways from YOUR own neighbourhood with ChefOnline. Get exclusive discounts and deals on your first order, browse through mouth-watering menus, make instant table reservations, and get takeaways brought right to your doorstep — only with ChefOnline!
Informações de contato
Reino Unido
- support@chefonline.co.uk
- www.chefonline.co.uk
4,1
Muito Bom
2 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 83% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Resposta da ChefOnline.co.uk
Dear Kirby and Lewis,
Thank you so much for your fantastic review! We’re delighted to hear you found our service simple, easy, and excellent.
We look forward to serving you again soon!
Food was really lovely
Food was really lovely, plenty and hot. However £1.15 for 1 poppadom. Bit cheeky won't order that again
6 de março de 2026
Resposta da ChefOnline.co.uk
Dear Mrs Ward,
Thank you for your kind feedback. We're glad to hear you enjoyed the food and that it arrived hot and plentiful.
Menu prices are set by the restaurant, as we operate as an online ordering platform. However, we will pass your feedback regarding the poppadom price to the restaurant.
Thank you for sharing your experience with us.
Resposta da ChefOnline.co.uk
Dear Ginge,
Thank you for your continued support! We're really glad to hear that we’ve never let you down. We truly appreciate your trust and look forward to serving you again!
Not a good experience
We always use the New Curry Centre but we were very disappointed this time. Took 90 minutes for our order to be delivered. Called after 1 hour and was told it was on its way. Rang back 20 minutes later and it still wasn't ready- we had obviously been lied to. The Manager did apologise and refunded some money but it spoiled the evening and we ended up eating far too late.
28 de fevereiro de 2026
Resposta da ChefOnline.co.uk
Dear Julie,
Thank you for your feedback.
We’re very sorry to hear about the delay and the conflicting updates regarding your order. Waiting 90 minutes, especially after being advised it was on its way, is understandably frustrating.
As a food ordering platform, we act as a medium between customers and our partner restaurants. We understand the manager has apologised and issued a partial refund, and we have shared your comments with the restaurant to review their communication and service on this occasion.
Thank you for bringing this to our attention. Your feedback is valued and helps us address such matters with our partner restaurants.
all great thank you
28 de fevereiro de 2026
Resposta da ChefOnline.co.uk
Dear John Gage,
Thank you for your kind feedback! We’re glad to hear everything was great. We look forward to serving you again soon.
The order didn’t turn up so after…
The order didn’t turn up so after waiting over an hour I called the restaurant and they clearly hadn’t seen my order, I got it nearly 2 hours after I ordered and it was luke warm
28 de fevereiro de 2026
Resposta da ChefOnline.co.uk
Dear Stacy,
We sincerely apologise for your experience. A delay of nearly two hours, along with the food arriving lukewarm, is understandably disappointing.
As a food ordering platform, we operate as an intermediary between customers and our restaurant partners. Your feedback has been shared with the restaurant so they can review why the order was not acknowledged promptly and take the necessary steps to prevent a recurrence.
Thank you again for bringing this matter to our attention.
I ordered online and was told it would…
I ordered online and was told it would be 10-20 minutes on the website. 20 minutes would have been 1945. The email then said it would be 2000. When I arrived at the restaurant I was told it would 2015. I eventually received my order at 2043.
The delay would not have been an issue had I not have been sat in the restaurant waiting to collect. I would prefer an honest and accurate estimation of the collection time. I’m furious!
28 de fevereiro de 2026
Resposta da ChefOnline.co.uk
Dear Dave,
We’re sorry to hear about the delay and the changing collection times you experienced. We understand how frustrating this must have been while waiting at the restaurant.
As a food ordering platform, we act as a medium between customers and our partner restaurants. Preparation times are provided by the restaurant, but we agree that accurate and honest estimates are essential.
We have passed your feedback directly to the restaurant to ensure they review their timing estimates and communication process, particularly for collection orders
Thankyou for bringing this to our attention
Fairly straightforward website.
28 de fevereiro de 2026
Resposta da ChefOnline.co.uk
Dear Mike Ewers,
Thank you for your feedback! We’re glad to hear that you found the website fairly straightforward and easy to use. Our goal is to keep everything simple and user-friendly. We look forward to serving you again soon.
I have enjoyed food from this…
I have enjoyed food from this restaurant before. But on this occasion, it was cold on delivery, the onion bhajis were brittle, and the lamb in the bhuna was delivered in three, massive, leathery chunks. Not good. Not worth 30 quid. Sorry.
28 de fevereiro de 2026
Avaliação não solicitada
Burned naan
Usually food is fine, this time both naans were burned and one was entirely inedible. As someone who can't have rice, this actually ruined my entire dinner. Chicken wasn't the best in the curries either but usually wouldn't make a fuss. For almost 35 quid for two meals it should be better quality
25 de fevereiro de 2026
Resposta da ChefOnline.co.uk
Dear Freyja,
Thank you for sharing your feedback with us. We're very sorry to hear about the quality of the naans and chicken during your recent order.
Please note that, as a food ordering platform, we act as a medium between customers and restaurants. While we do not manage restaurant operations directly, we have shared your concerns with the restaurant involved for immediate review.
We appreciate your understanding and are here if you need further assistance.
Absolutely delicious food
Absolutely delicious food. Wonderful attentive service. Thank you Rumel, Shuhag and Sumon for a great evening!
24 de fevereiro de 2026
Avaliação não solicitada
Resposta da ChefOnline.co.uk
Dear Customer,
Thank you for your wonderful feedback! We’re delighted to hear you enjoyed the delicious food and attentive service. We look forward to welcoming you back again soon!
Non existent customer service
I ordered a takeaway from my local Indian through Chef Online on Saturday 14 Feb 26. The delivery time was one hour so at the hour point I phoned the restaurant and they told me it was nearly ready and would be sent out in a few minutes. 30 mins later it had still not arrived so I phoned again and was told it was on route. 30 mins later and two more calls to the restaurant it had still not arrived so I called again to cancel the order and request a refund. The restaurant told me that the refund would be processed by Chef Online so I emailed them immediately to request a refund but got no response. I chased them again three days ago but no response. I have now been on hold on their customer support line for 30 mins. I suspect no one is going to answer. I won’t be using Chef Online again. Their customer service is rubbish
14 de fevereiro de 2026
Avaliação não solicitada
Absolutely cracking food at a really…
Absolutely cracking food at a really great price I would go there time after time
21 de fevereiro de 2026
Resposta da ChefOnline.co.uk
Dear Toby,
Thank you for the fantastic review! We’re thrilled you enjoyed the food and great value. It means a lot to know you’d happily come back time after time — we can’t wait to welcome you again soon!
Resposta da ChefOnline.co.uk
Dear Fred,
Thank you for your lovely feedback! We’re so pleased you enjoyed another beautiful curry from Little India. We look forward to serving you again very soon!
Kept having to go back to the main menu…
Kept having to go back to the main menu after checking the order list, would be better to have the option to go back to ordering more food
23 de fevereiro de 2026
Resposta da ChefOnline.co.uk
Dear Paul Howarth,
Thank you for your feedback.
We’re sorry to hear that navigating between your order list and the main menu was inconvenient. We understand how this can disrupt the ordering process.
As a food ordering platform, we act as a medium between customers and restaurants, but your experience on our system is important to us.
Your feedback has been shared with our technical team for review.
We appreciate you raising this with us.
Resposta da ChefOnline.co.uk
Dear Vicky,
Thank you for taking the time to share your feedback. After reviewing your order, we can confirm that the estimated delivery time shown in our system was 45 minutes, and this is correctly recorded in our system.
As a food ordering platform, we act as a medium between customers and restaurants. If you were shown a different delivery estimate, please email a screenshot or further details to support@chefonline.co.uk so we can investigate further.
Resposta da ChefOnline.co.uk
Dear Lorna,
Thank you for your wonderful feedback. We’re delighted to hear that you always enjoy the food from Jaipur Express. Your continued support means a lot to us, and we look forward to serving you again soon.
The only place to order Indian from in Bexhill…
It is so easy and straight forward to order from the Bengal. In over 10 years of ordering from them, I’ve never had anything wrong/not delivered and it’s always piping hot and absolutely delicious. Knocks the socks off of every other Indian in Bexhill!
20 de fevereiro de 2026
Resposta da ChefOnline.co.uk
Dear Customer,
Thank you for your wonderful review and for your loyalty over the past 10 years! We’re delighted to hear you enjoy our easy ordering, hot deliveries, and delicious food. Your support means a lot to us.
We look forward to serving you again soon.
Resposta da ChefOnline.co.uk
Dear Janet,
Thank you for your kind feedback! We’re delighted to hear you had a good experience and found the ordering process easy. We look forward to serving you again soon.
Proper Tasty
The dishes were well packed and arrived promptly by a friendly driver. The food was piping hot and absolutely delicious. Can't wait to have another takeaway from here so we can try some more of the tasty dishes they have on offer.
16 de fevereiro de 2026
Resposta da ChefOnline.co.uk
Dear Lution,
Thank you for such a wonderful review! We’re delighted to hear that your order arrived promptly, well-packed, and piping hot, and that our driver made a great impression too. It’s fantastic to know you enjoyed the food so much — we can’t wait to serve you again.
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