Excellente experience, retour extrêmement rapide et détaillé. Un ton toujours hyper agréable malgré mes demandes lourdes . Rien à dire. Nous avons même eu l'occasion d'être reçus par Chiara pour voi... Ver mais
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Veja o que dizem as avaliações
Je collabore avec Chiara Colombini depuis plusieurs années dans le cadre de mes projets pour mes clients, et je suis toujours ravie de cette collaboration. Les sélections proposées sont constamment r... Ver mais
Le colis n’a pas été remis à la bonne personne et livré dans l’immeuble alors que j’avais choisi un relais colis. Tout est bien qui finit bien car j’ai retrouvé la beauté de ces appliques. Elles sont... Ver mais
Expérience client très satisfaisante. Bon produit, j’ai posé des questions techniques sur les dimensions précises j’ai eu la réponse en qq jours, le temps que la fiche technique soit récupérée. Je ne... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
The best in contemporary design delivered direct to your door. Contemporary furniture, modern lighting and home decor.
Informações de contato
18 rue au Bouët, 78490, Les Mesnuls, França
- 0185770172
- contact@chiaracolombini.com
- www.chiaracolombini.com
4,5
Excelente
548 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 85% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Besoin d un électricien pour le…
Besoin d un électricien pour le montage
Attente 6 semaines au lieu des 4 prévues
Réactivité du personnel de Colombini pour le suivi
Beau produit
3 de novembro de 2024
Resposta da CHIARA COLOMBINI
Bonjour,
Un grand merci pour ce retour d'expérience, précieux pour nous permettre de toujours mieux répondre à vos besoins.
Nos excuses à nouveau pour ce retard, indépendant de notre volonté. Nous sommes cependant ravis que la réactivité de notre équipe ait répondu à vos attentes et que le produit final ait pleinement satisfait vos exigences.
N'hésitez par ailleurs jamais à solliciter notre service client pour toute question technique concernant nos pièces, nous serons ravis de vous assister.
Bien cordialement,
Chiara Colombini
Resposta da CHIARA COLOMBINI
Bonjour,
Nous vous remercions sincèrement d’avoir pris le temps de nous faire ce retour. Votre satisfaction est notre priorité et nous sommes heureux que votre expérience ait été positive.
En espérant vous servir à nouveau prochainement.
Bien cordialement,
Chiara Colombini
DO NOT INVEST in BROKEN GOODS!!
A proactive approach to resolving a customer defect would demonstrate a commitment to customer satisfaction and long-term brand loyalty. I wish all potential customers reading this feedback will understand their investment does not worth it at all. If you just sell design but deliver broken goods without any possibility to exchange the piece clearly damaged during your own process, I just wish some People will understand this ahead and just not invest in a company that does not worth it, at all!
20 de julho de 2024
Resposta da CHIARA COLOMBINI
Dear Sir,
We replace any items that arrive broken.
Please note that for this, you need to notify us upon reception of the delivery and send us a photo of the damaged piece. Your order was delivered on 25th July 2024 but you only notified us of the damaged globe on 9th November 2024.
As we mentioned in the email you received on 23rd July 2024 notifying you of the shipment of your order, all problems need to be reported within 48h of reception of the order. We are happy to be flexible and we frequently accept notifications that arrive a few days later, but you contacted us over 3 months later. Unfortunately it is now too late to make a reclamation.
Best regards,
Chiara Colombini
Very efficient and nice team
Very efficient and nice team , everything went well with the order and shipping
30 de setembro de 2024
Resposta da CHIARA COLOMBINI
Dear Sir,
Thank you for your feedback! Your satisfaction is our priority, and we’re glad to hear that your experience with us was enjoyable.
We look forward to serving you again soon.
Best regards,
Chiara Colombini
Resposta da CHIARA COLOMBINI
Chère Sophie,
Merci beaucoup pour ce retour chaleureux !
Bien cordialement,
Chiara Colombini
Belle selection originale de mobilier…
Belle Sélection originale de mobilier chic de qualité
J’ai pu changer ma commander avant livraison avec la plus grande facilité
27 de novembro de 2024
Resposta da CHIARA COLOMBINI
Chère Claire,
Merci beaucoup pour cet avis ! Nous sommes ravis que notre sélection vous plaise. Nous mettons un point d'honneur à offrir à nos clients la meilleure expérience possible, et c'est un plaisir de savoir que vous avez pu modifier votre commande facilement.
En espérant pouvoir vous servir à nouveau bientôt.
Bien cordialement,
Chiara Colombini
Site que j'apprécie tout…
Site que j'apprécie tout particulièrement ! objets et luminaires toujours tres bien choisis .
Bon contact , expédition rapide
31 de outubro de 2024
Resposta da CHIARA COLOMBINI
Cher Philippe,
Un immense merci pour votre avis si positif et motivant ! Votre satisfaction est une belle récompense pour toute notre équipe.
Bien cordialement,
Chiara Colombini
Resposta da CHIARA COLOMBINI
Dear Anne-Laure,
Thank you very much for this review! We look forward to serve you again soon.
Best regards,
Chiara Colombini
Resposta da CHIARA COLOMBINI
Cher Dominique,
Merci beaucoup pour votre retour ! Nous sommes ravis que vous soyez satisfait.
Bien cordialement,
Chiara Colombini
Expérience au top
Expérience au top, commande reçue très vite et sans encombre. Merci
24 de novembro de 2024
Resposta da CHIARA COLOMBINI
Cher Olivier,
Merci beaucoup pour votre retour positif. Nous sommes ravis que votre expérience ait été à la hauteur de vos attentes et espérons vous accompagner à nouveau très bientôt.
Bien cordialement,
Chiara Colombini
Juste parfait
Chiara a été très attentive, le travail réalisé d'une grande délicatesse et le résultat une fois posé fantastique. Le rendu est à la fois chaleureux et simplement beau.
4 de novembro de 2024
Avaliação não solicitada
Resposta da CHIARA COLOMBINI
Un grand merci pour ce chaleureux retour, nous sommes ravis que le résultat ait été à la hauteur de vos attentes !
Au plaisir de vous accompagner à nouveau.
Bien cordialement,
Chiara Colombini
Reliable and professional service, amazing product
This was a truly smooth transaction. The pendant is absolutely stanning and as described. The order was processed promptly and it was shipped within the estimated time. It arrived in excellent packaging which was essential as this was an international order. No issues with the customs office. The installed lighting looks terrific. Thank you
22 de outubro de 2024
Resposta da CHIARA COLOMBINI
Dear Eleni,
Thank you so much for your kind words! We’re thrilled to hear that you had a smooth experience and that you’re happy with the piece. We strive to ensure every step of the process meets your expectations, from the order to the packaging and delivery. We truly appreciate your feedback and hope to serve you again in the future!
Best regards,
Chiara Colombini
Magnifique sélection et très bon…
Magnifique sélection et très bon service client!
4 de novembro de 2024
Resposta da CHIARA COLOMBINI
Chère Annabelle,
Un grand merci pour votre retour, votre satisfaction est la plus belle récompense pour nos équipes !
Bien cordialement,
Chiara Colombini
Une applique magnifique
Une applique magnifique, très soigneusement emballée, le système électrique est de super qualité. Je recommande
1 de agosto de 2024
Delay and no communication
14 September 2024 I ordered a stool, and according to the Order Details the delivery time was 4-6 weeks.
22 October 2024 I send an e-mail asking when my stool would arrive, but received no answer.
I therefor called the customer care and was after that told in an e-mail that my stool would be shipped in the beginning of the following week, but I heard nothing.
30 October 2024 I send an e-mail asking what was going on, but got no answer.
Today, 1 November 2024, I send another e-mail. Delay is one thing, but the consistent lack of communication and no follow up gives a very bad customer experience. I still do not know if and when I get my stool, but I finally godt in contact by phone, and was promised a proper answer next week.
1 de novembro de 2024
Avaliação não solicitada
Resposta da CHIARA COLOMBINI
Dear Conni,
As we mentioned in our email yesterday, your order is ready and is scheduled to ship on Tuesday 5th November.
Please accept our apologies for the delay with delivery. There was a bank holiday in France this week, which meant that certain communications were delayed. Apologies for this inconvenience. We hope that you will be very happy with the stool.
Best regards,
Chiara Colombini
Delivery not fast enough
17 de outubro de 2024
Resposta da CHIARA COLOMBINI
Dear Anne,
Please accept our apologies for the delay with your delivery.
We received your order on 17th October and it was scheduled to ship on 21st October. We had a large volume of orders last week, and our processing times were slightly slower than usual, which meant that your order shipped on 23rd October.
Best regards,
Chiara Colombini
Great experience and perfect customer…
Great experience and perfect customer service !
19 de setembro de 2024
Resposta da CHIARA COLOMBINI
Dear Sir,
Thank you for taking the time to share a review. Your satisfaction is our priority, and we are happy to hear that your experience with us was very positive.
We look forward to the pleasure of serving you again soon.
Best regards,
Chiara Colombini
Merci pour votre rapidité et vos…
Merci pour votre rapidité et vos conseils
Votre sélection est toujours magnifique
15 de outubro de 2024
Resposta da CHIARA COLOMBINI
Chère Mme Thermac,
Un grand merci pour votre avis !
Nous sommes ravis que notre réactivité et notre sélection aient été à la hauteur de vos attentes. Vos compliments nous touchent sincèrement.
Au plaisir de vous accompagner à nouveau prochainement.
Cordialement,
Chiara Colombini
Excellente communication
Excellente communication, réponses rapides et envoi soigné. Je recommande !
27 de junho de 2024
Resposta da CHIARA COLOMBINI
Chère Madame,
Merci d'avoir pris le temps de nous faire ce retour ! Nous sommes ravis que votre expérience vous ait satisfaite et espérons avoir le plaisir de vous servir à nouveau prochainement.
Bien cordialement,
Chiara Colombini
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