Citibank National Association Avaliações 

Hands down the worst customer service I've ever had. Period. Wow. !!!! 30 min on the line with 3 people before telling me they can't help me. Lol. What a joke. All foreign could barely hear them. Asked me 75 security questions and treated me like a fraudster. Then I called back and the customer service person admitted they did lie to me. Wow. I've been with Citi for years. I'm going elsewhere.

Worst credit card and worst customer service. I was three days past the due date because I was waiting to get paid this month instead of tapping into existing funds…hey..I wanted to buy something. So, at 4 days I receive 3 collections calls for payment. Why? 30 days is when it reports. When I challenged this and tried to make an arrangement for two more day, the rep wouldn’t have it. I escalated and complained but the escalation specialist proceeded to argue with me. From there I ended the call with choice words…after all, I’m the customer and have paid on time each month. I went ahead and paid my balance (less than $400). My reward, intentional lowering of my credit line from $3,000 to $300!?!?!?!?

Citibank, Not that it matters but you’ve lost my business forever with these unethical and vindictive business practices.

If i could put 000000 stars!!! Citi bank needs to upgrade their customer service because with all due respect from all the workers ( customer service) who, just like me trying to earn money but they don’t do their jobs well!! i have to go through few forward call, transfered to another human who doesn’t know what to do either! This is so frustrating i spoke to someone name JAY whatsoever nickname they use i needed help to ACCESS MY HARD EARN MONEY because i got suspicious transactions IMAGINE HOW HARD TO GET THEM TO VERIFY YOU TAKES ALL OF YOUR PATIENCE!! this person drop the call on me because he cannot verify my email address ( after verifying my SSN and everything ) he just drops the call and said “ i cannot verify your email so i have to drop this call Goodbye”

CITI BANK! i am not even 1 month with you and this is how you handle customers? people who’s reading this take your business elsewhere unless you want to get frustrated and have no access with your OWN account!

Worst bank I've ever had the displeasure of dealing with. Don't waste your time or money with them. Their online system is a joke, and good luck trying to get in touch with anyone that can actually help you. Their practices are predatory at best. I will be canceling any cards I have associated with them.

Their customer service is unprofessional, rude and useless. The environment is very poor and you can often hear much noise like someone else's chatting over the phone. You ask them to do something and they tell you it's done, while it turns out nothing has been done later.

Citi bank employees have bad customer service.I called the number on the back of my card because I got scammed and the guy on the phone gets a bad attitude and when I had a question he hangs up on me so I call back to ask when will I get my money it’s the same guy so I asked him he answered my question but rushed me off the phone .they treated me like the bad guy because I got scammed once I get my money I’m closing my account.Not only are they unprofessional on the phone the employees at the bank treat you like they don’t won’t you there the bank is no good ! Wouldn’t recommend!

The absolute worst credit card! You'll regret getting a Citi card. I had two and they had high rates and the worst service. Do yourself a favor and look elsewhere. This bank is too big to care about people!!!!

I've been banking with Citi for quite some time and not had many problems. Fees are low or non-existent; branch personnel are friendly and helpful. The Double Cash card works just as advertised, and provides a small but welcome bit of extra income every month. Interest rates are not competitive, however, so most of my CDs are elsewhere. I once attempted to open accounts for a housebound relative, and was told they couldn't be opened unless the account holder was present. That seemed odd, considering online accounts don't require you to be present.

Absolutely shocking customer service. I have an Irish account but cannot access it because they have moved out of Ireland. I’ve tried Usa and uk no help terrible

Four years running now Citibank has allow a fraudulent company to bill a $300 bogus annual subscription to my account. All four years I was required to jump through all kinds of hoops to fix it. Even changed my account number 4 times. They actually gave the fraudsters my new account number and home address. Had to hire an attorney to send a Cease and Desist to their CEO. Even closing my account didn't stop the madness. Citibank just accept the fraud charge anyway and then tried to bill me again anyway even after I have a letter from them confirming its fraud. WHAT?!? Clearly just another greedy bank who doesn't care about their clients at all.

Manny years ago, when Citybank was also working in Germany I had a bank account there. Wehn I asked to by ETFs the told me, that they do not sell them, because the do not earn enough on them. So I quit my bank account, my savings account, and my depot. Later on they offered to generously also sell ETFs, too late.

I wish I had read these reviews before getting a new Citi Simplicity card a few months ago. I received the card with a $5,600 available limit. I used it beginning June 8th until July 10th, 2022. I used it for our family road trip vacation. The balance was at $3,808 when it got declined at a gas station. I checked online. It said $0 available. I called. They said my limit was decreased. No real reason. I spoke with a supervisor and received no help. I was furious. So I closed my account. The supervisor said "If you close this account you will no longer receive Citi benefits." This company is bad news. Stay away! I sure am.

HORRIBLE! Was transferred to dispute department, I told her what I wanted to dispute and she’s like okay and doesn’t say anything for 5 mins, I’m like hello? Her reply is I’m waiting for the computer, it’s slow. Fine I kept on waiting for another 15 min! And still no update from her, waited a total of 30 mins just so she can hang up on me. Just kept me in the dark. The worst experience by far. I was disputing 3 charges ($20,$20,$7) from the actual bank, CITIBANK! Called back and got a different person and they didn’t know why Citibank charged me. Sketchy activity from Citibank

I would give it 0 if I could, they cancelled your card without no notification but they claimed they did. But they also never send you text messages or emails to notify you. The first time I called regarding the ThankYou Points after the account was closed, it was within 60 days, but that staff said there was no way to transfer my points. Today I called again because I wanted to apply for a new credit card and wanted to see if that could be a way to get back my points and guess what I found out? The lady told me that my points could be transferred within 60 days my account was closed but now they can't do that for me anymore because it was long time ago! Who is responsible for my loss? not them they said! Who would ever want to own citibank's credit card? Not me!!! Chase and Amex are wayyyyyyyy better!!!!

Heard that citibank is one of top 3 banks to have a checking and saving account with, did some research and it pan out. I already have a credit card with them so i decided to open up a checking and savings account with them. Easy accounts opening -great! The problem started after I transferred funds to my new Citibank accounts. I’ve been with my bank for 10+ With no prob.. it was a mistake to even think of banking with citibank. I transferred my funds, set up direct deposit and out of nowhere, they closed my accounts. I called customer service and they won’t give me any details, except for “any funds will be mailed back to you in 30-60days. ” I set up my direct deposit to this bank so my paycheck went straight to the account after they closed it and now I can’t even access transferred funds nor my recent paycheck to pay for bills and they won’t help you! DONT BANK WITH CITIBANK

I deposited $55K with Citibank when they offered a promotional incentive. Wow, what a mistake. They sent me a debit card, but I never activated it because I planned on closing the account as soon as the promotional period ended. When I went to close my account online, they wouldn't activate my account because, although I knew my account number and I went through a ridiculous series of steps to verify my identity, I couldn't set up my online account unless I had my debit card number. (And you can only close the account by doing it online.) My debit card was back in Colorado, so they mailed me a new debit card. That set me back 7 days. I used that debit number to activate my online account and set up the interbank transfer verification to move the funds to my regular (non-Citi) account. When I went to close out the account, first I couldn't withdrawal the full amount...I had to do it in dribs and drabs, but what REALLY IRRITATED ME is that although it would tell me the transfer went through, Citibank would block the transfer and they wouldn't even tell me about it! I've been trying to close this account for the past two months and I've gotten nowhere. When I returned to Colorado, I ended up finding my Citibank checkbook and wrote a check for the balance of my account and physically deposited the check at my local (non-Citi) bank. Citi wouldn't even honor the check that I wrote, and once again, they didn't tell me they wouldn't honor a completely legitimate check. I'm now in France and thought that I'd finally been able to close this horrible account. I'm in Europe for two and a half months and the funds that I thought had been deposited to my local bank are not available and I have no way of accessing my funds at Citi. When I called Citi, absolutely furious, they told me they couldn't do anything without my debit card number WHICH OF COURSE I DON'T HAVE WITH ME IN FRANCE BECAUSE I THOUGHT I'D FINALLY CLOSED MY ACCOUNT BY WRITING A CITIBANK CHECK!!!! I HATE THESE GUYS. THEY TREAT ME LIKE I'M A CRIMINAL AND THIS IS MY MONEY THAT I SIMPLY CAN'T GET TO. They make it so difficult to access your funds that, if I didn't know better, I would think this company was a scam. Don't fall for their incentives...it's simply not worth the headache. I STILL CAN'T GET TO MY MONEY!!!!

Costco Citibank commits fraud. They delay applying payments longer than any other credit card company to earn more interest income for Costco and Citibank. Also, Costco refuses to refund customers for damaged items violating advertised guarantees. When disputed, Citibank does not provide required notices about the dispute process to consumers. Costco disputes are essentially hidden from consumers.

THIS COMPANY IS ALL KIND OF SHADY AND WE ALL HAVE DIFFERENT EXPERIENCE BUT THEY ALL TELL THE SAME STORY OF HOW WE EITHER GOT SCAMMED OR ALMOST. THEY ARE BAD NEWS AND I WOULDN'T ADVICE ANYONE TO DO BUSINESS WITH THEM.
$70,000 HELD IN THEIR POSSESSION BECAUSE I REFUSED TO PAY THE RIDICULOUS CHARGES THEY CAME UP WITH OUT OF THIN AIR. IT TOOK FILING A DISPUTE AGAINST THEM WITH { LEGAL___ASSET __CONSULT_} **** FOR A RE,COUP

Awful bank. Please save your sanity and don't open an account with them

Had fraud on my account so they told me to put that one on hold and transfer my funds to a newly created account after talking to literally 26 people. I am unable to access my bank because I need to wait 10 days for the welcome packet of the new account. You would think they would understand typically you would need access to your account within 10 days. I am entirely unimpressed with the customer service and will be closing all my accounts. I especially liked "mary ervy" from the new account services who would not help and said her manager had 1 name and did not take phone calls.