Clayton Hotels Avaliações 

Huge thank you for the outstanding service from Prashant. So polite, hospitable and friendly he made our experience of afternoon tea wonderful at Clayton Birmingham. I will definitely be recommending this place to all my family and friends. Everything was amazing!!! Will be back soon.A lovely place to catch up with friends with excellent service thanks to Prashant once again!

Visited the Clayton hotel Birmingham for afternoon tea.
We had a wonderful time. The staff were all friendly and helpful. Henna was very polite and professional. We had a lovely conversation with her.
Would definitely return again.
Thanks for making our experience an enjoyable one.

My friend and I stayed here during the bank holiday week for 4 days.
The lady who checked us in was called Melania and she was extremely professional, friendly and helpful.
The breakfast options are superb. The cleanliness is fantastic.

I highly recommend this hotel.

Regarding Clayton Birmingham: It would be great if you could explain why your hotel does not allow co-parenting families travelling a long distance to visit their 10 year old child? It’s your policy to apply stricter rules than the government as only single people staying is allowed. We were given 2 hours warning that you were cancelling our booking today even though we emailed on the Booking.com portal two days ago to explain as per your message to do just that. I was told in the phone that “we have to go into the portal to get messages so we have only just seen it and you should have called us”. This is even though you give the portal as the first option to contact you... Great service guys. Please see the Jan 2021 BBC news article on the government allowing coparenting stays. Thanks for a great weekend!

It’s good that other hotels are following the UK guidance. Your own website says it follows the guidance so maybe you can double check your policy again?

I was also advised that you cannot even change your booking.com arrangement to prevent people booking non-single people bookings. This doesn’t make any sense!

I love staying at the Clayton in Birmingham- still travelling in an pandemic can be really scary but the Clayton hotel in Birmingham have been amazing. The staff are covid compliant at all times, while still be sooooo friendly and welcoming. they make sure all your needs are met and nothing is too much trouble.
The food is fab and the rooms are light and spacious. The breakfast is made to order and can be collected or delivered to make sure your choices keep you as safe as possible and this week I love that you now have a snack shop ( well done Harry) to again make sure your visit feels like home from home. If you can work this way in a pandemic, I cannot wait to stay when life is back to normal as I feel with every visit I am thoroughly taken care of.
Jason and Katrina you should be really proud of all your staff as they represent you and the Clayton chain very well.

Had a fantastic warm and friendly stay recently at the Clayton Hotel in Cardiff Lane. The location is ideally situated close to all the amenities of the city centre. The food and service were great despite all the difficulties that the new Covid restrictions require, all Staff adhered to the necessary Covid safety rules. Staff were still able to meet all our needs with good spirit and any mishaps were promptly dealt with, with politeness and efficiency. Had a great two night stay and was sorry to have to go home. The atmosphere was very festive and it was great to hear and see people laugh and have fun safely as the spacious common areas were well planned out. Will be returning.

Stayed at the Clayton Crown on Cricklewood. This is a wonderful hotel tucked out of the way from the tourist areas of London. The rooms were very clean and well maintained. We had breakfast a few times at the hotel, and it was absolutely wonderful. Also visited the pub; it was nice getting to sit close to the fire on a cold night. The location is perfect, as the bus stop is a few steps outside the hotel. Its also just up the hill from Kilburn station (jubilee). Lots of takeaways within 3 minutes walking distance of the hotel, with several grocers close by too. I would definitely stay at this hotel again when in London.

Excellent service at the Cardiff clayton hotel fantastic food I ordered gluten free and vegan my daughter had steak roll and fry’s and I must say it was exceptional the chef gave me 3 options for a main which I’ve never had anywhere Harvey the gentleman that served us was polite friendly attentive all in all it was a fantastic day with stunning food service and lots of Prosecco I Would highly recommend 😋😋

Having had to cancel our eagerly anticipated overseas holiday for which we've been saving for a long time, we have had a couple of mini-breaks since hotels re-opened on 4th July. Having stayed at several other Clayton Hotels where everything is consistently good, we felt confident that the Clayton Hotel in Cambridge would meet expectations and, in the light of Covid-19, adhere to stringent health and safety measures. It did not disappoint. Simple online check in procedures were put in place, one could watch a short video online where the CEO welcomes patrons back and explains sanitisation processes. We received a warm welcome. Our room was inviting - crisp linen, huge comfortable bed, sparkling clean bathrooom with luxury Irish designer Paul Costelloe toiletries and plenty of fluffy towels and a power shower. All surfaces have been decluttered to minimise contamination. Crockery has been replaced by disposable cups and stirrers - a sensible, reassuring precautionary practice. Clients and staff all maintained social distancing and wore masks in public areas. Hand sanitisers were in the lobby and even inside the lift, which impressed us. Also, we saw hotel personnel cleaning in the common parts throughout our stay. There were notices indicating guidance on safety - prominent but without detracting from the lovely ambience of the hotel. We haven't been in Cambridge for a while. Ahead of our stay, we spoke with Megan who had very good knowledge of the area and gave helpful suggestions as did her colleagues on Reception after check in. A map and directions were readily provided. The central location (next to the mainline station) and ease of parking nearby make the Clayton, Cambridge an excellent visitor destination. It's a great walking city - within a short distance of the hotel; there is plenty to see and do despite some attractions obviously being closed at this time. Furthermore, if you're an Irish patron, you probably love the sport of the turf! The National Horse Racing Museum, Newmarket is just 30 minutes away. Fortified by a very substantial breakfast at The Clayton we had a great day there. (Nb: the menu offers a full English breakfast but with delicious black pudding and hash browns included, I'd say it could be re-branded as... a full Irish!) We plan to return to the Clayton, Cambridge in the not-too-distant future and will certainly use it as a base to stay when we visit for the award winning Christmas Market at City Hall and Market Square. In our opinion, there will never be a better time to visit - there are few tourists or students in the city. It's an opportunity to enjoy the environs of Cambridge in a leisurely way without crowds and the Clayton is a relaxing haven.

Very bad food , burned toast , par cooked eggs , basic teas and coffee not worth the price.
Was staying 4 nights and we had breakfast once !

Orderd room service, ridiculous prices for a plate of chips and some veg which also wasn't cooked throughout.

Very bad view as we were waking up to a construction site every morning which was appalling for the money we paid noise of the workers waking us up each morn.

No shampoos no conditioners no soaps no fresh towels .

When we requested our room to be cleaned we expected fresh towels fresh bedding and fresh tea and coffee packets. When we returned ...NO towels NO clean bedding and NO tea or coffee. ..cleaner just made our bed which we already done !

Elevators are an absolute joke . Taking 10 mins for the lift to go to the correct floor ! You wouldn't want to be in a hurry !

Highly dissatisfied and will not be recommending the clayton to anybody and in result we checked out a day early without any refunds !

Great hotel, definitely recommend if you are flying from Manchester. The only disappointing thing is the Clayton hotel always ends up being better than where we stay on holiday!

We stay at the Clayton the night before we fly every year,it takes the stress away and the holiday begins a day earlier.We were due to fly to Orlando in 3 weeks time and had booked our room back in March.We had to move our holiday to next year due to Covid19. I contacted the hotel to ask if we could change our dates and we were replied to by Ellie. She assured us it wasn't an issue and just to re-book when we had our new holiday dates. We had the new dates for the holiday confirmed this afternoon for June next year and I emailed Ellie to re-book. Within 10 minutes, she had replied to my email to confirm the booking and emailed our booking confirmation to us. The customer service has been fantastic and Ellie has been so efficient,helpful and friendly.I know why we stay at the Clayton every year-fantastic staff,great hotel,free transport to the terminal 24/7, fantastic location and customer service second to none. Thanks Ellie, you've been fantastic. Dave and Wendy.

I just liked the customer experience at the hotel being that I was a foreigner...I applaud the staff...kudos. The food especially breakfast was very amazing.

Clayton Birmingham has such amazing people working there. I rang inquiring about some facilities in their suites and the kind gentleman said they will call me back with more information. To be honest, I didn’t expect that they would actually call me back but not long after an amazing sweet lady named Charlotte called me and was so helpful. She went out of her way to the top floor to send me pictures of the suite (via email) because I couldn’t visit the hotel to see the room for myself. I really appreciated that so much And booked the nice suite straight away

I had non refundable reservation due on 29th June with a one night stay over and parking prior to flying to Skiathos.
I cancelled the holiday early in March due to the current circumstances and completely forgot all about the booking.
I have just received an email from the hotel at Manchester Airport to remind me about the reservation and offer me alternatives. They could have said nothing and kept my money!
So when we go to Skiathos in 2021 we can stay at the Clayton Hotel Manchester Airport overnight in a lovely deluxe room with parking included.
A massive thank you at this difficult time.

Stayed for 2x nights at clayton in Belfast. This is my first ever stay at Clayton as I have a membership with others. The reason I stayed here:
location, facilities (swimming pool is a must for me) and price.
Pros: really good location, swimming pool, sauna and steam and gym were nice but the swimming pool area (mainly showers room) was really dirty and outdated. Also the water was very chlorinated, more than usual because after finishing swimming my eyes were hurting and itchy and you could smell it as well.
Bed was comfy and the room was nice and quiet.
The most important was really the staffs that I found really nice and friendly and listen to any concern and will help to resolve any issue
WiFi was fast.

Cons: a bit outdated. Cleaning the room was not good enough although I stayed for 2x nights. It did not bother me much but just for comparison with others.
Breakfast: average but delicious. I missed some of breakfast elements but not big deal as there was really enough stuff to choose from.
Food at resturant I found more expensive than usual with limited choices. So I ate outside.

I really enjoyed my stay here and will consider coming back next time and would recommend

Hi,

I stay at the clayton when visiting my daughter all the time nearly every month.

I stayed in room 131 double room ?
No bedside tables or lamps no plug sockets.
Lighting was shocking.

Mildew in wet room, hand soap didn't.

Found a dirty glass underneath bed so the domestic didn't look there.

Staff are approachable however still waiting for my receipt via email.

I have booked for the end of the month too with my work colleges ?

When we got to the hotel the receptionist was acting weird. She said our 1 night stay was £128 when I got the deal on booking.com for £108 with breakfast included. So I don't know were she was getting the extra money from and when I said to her about it she was smiling creepy and saying to come back to her? We never did, she was creepy.

The room was nice and the bed was very comfortable. They also completed my special request for a surprise balloon of the gender of our baby to see as he didn't know what gender the baby was until valentines day.

However the shower didn't work so I couldn't wash my hair.

The pool was lovely and warm although the lockers are abit of a nuisance to use but the staff who worked at the pool area were very friendly and a great help.

Me and my husband both had a peaceful sleep although my husband didn't think the bed was comfortable but I did. The black out curtains really helped me get to sleep and I couldn't hear much sound from the main road outside which was good.

The breakfast in the morning was moderate and not nice to me but my husband liked it.

Overall I don't think I would come back to stay here again as the receptionist tried to get more money out of us than what the stay was worth on booking.com and I had this pre booked for valentines day for us a month before the actual day.

The place is too pricey for what it's worth to stay there. £5 just to deliver food to your room and the food on the menu was too pricey just for normal things like pizza or sandwiches, we just ended up ordering a take away to the reception.

**update**
Got a reply on here from the manager saying the balloon costed the extra money yet on booking.com i got a message saying i wont be charged for the balloon and that they will only welcome me back if i say sorry to their excellent staff service.

Sorry but i wont be back to a place were the management lies and wants me to apologise to the receptionist who wanted to charge me extra money for nothing.

Arrive at clayton hotel basking lane,swords, cloghran Ireland, at 15:00 very nice and welcome place , at 19:00 went for dinner and I was shocked with the delay was for 1 h waiting on the table no one come to me and every time I ask the staff the answer was the same " we are busy some one will be whit you in few minutes was there over one hour so I can get served, I totally understand it is a busy place but over one hour was away too much .

Cardiff. Spent an enjoyable 3 nights at this place. Ideally situated for rail station and city centre. Excellent breakfast, clean and comfortable room.