Clayton Hotels Avaliações 

Awful online booking service only stayed for two nights spent far too much time at reception,totally wrecked stay,wondering how many people people have been caught out by double billing,nice hotel and location pity about the service.

I stayed at new Manchester hotel. The rooms are ok. Nothing particular stands out about them.

I had extend the stay by 2 nights which i did on a broker website. The hotel then somehow got my card details and decided to take the room fees again. I got the money back after a series of its not our fault conversations with reception. No apologies and the refund came through 3 days lafer.
It ruined the stay which became about what i could afford instead of enjoying it. Won't go to another one.

I am sorry to give one start review.

I was in London and stayed at Clayton hotel Chiswick for 3 nights. The room was very cold from the knees down. My daughter 9 months old stayed with me. She had a baby bed provided from the hotel. No blankets or duvet. She had to sleep with her outside suit to keep warm in the night. If that is the way you want to treat infants please note it so people with infants can go somewhere else.

I talked to the staff and the manager of the evening was rude and tried to get me to slip and say something wrong and be satisfied with nothing. He did not listen and was really not bothered.

I wrote a formal complaint 17th of January 2024 but received no answer. I followed up on the complaint 2 times, once by phone and once by email. And I have still not received an answer. This is reason for my review. Mistakes can happen, but I find it unacceptable that no one cares to answer a formal complaint AND follow ups.

I can not recommend Clayton hotel Chiswick.

Outstanding staff lovely hotel perfect for our visit to Manchester. Micheal the duty manager was absolutely amazing, polite and friendly, it made our stay

Clayton Hotel, Leeds. Photos do not lie! The spaces we occupied were spotless – clean, spacious, modern decor/fittings, well finished/equipped and beautifully lit. Staff are on point, ready and attentive. Restaurant is A.M.A.Z.I.N.G. – menu offers something for everyone at great value – my food intolerances weren't a problem. Lots of attention to detail. Return visitor here. All the stars :) Absolutely recommended

I stayed in Clayton Liffey valley in Dublin and the staff was absolutely amazing and helpful, I needed help with the food options and Roxana from reception helped me. Best experience ever! Very nice and helpful staff!

Clayton hotel Liffey valley has a really nice, friendly and helpful service at any time all the staff.
Especially Roxana and lundnsey and Stephany

With reference to clayton hotel liffey valley Dublin.
I am a regular user of this hotel. I don't normally write reviews but I feel the need to on this occasion. I have always been made to feel welcome here by all members of staff are friendly and courteous. A particular member of staff the wonderful Roxana on the reception team is an outstanding member staff going above and beyond to make me welcome and relaxed always bubbly and happy. First class

Wasn't expecting much from the restaurant however the food was good and the service from Maria & Danny made the experience very enjoyable
Emily on reception was also extremely helpful and nothing was too much trouble
Only downside is they have started to remove the small table from the rooms and no longer do complementary water and biscuits

A big thank you 10/10 to the night staff & concierge/ security upon our late arrival on 24th Feb.
Not sure about the breakfast staff ( in charge?)who booked us in at the restaurant reception desk on the morning of Sunday 25/2 we booked in for breakfast & found a spare table he came over and told us abruptly we're can't sit in that area. I noted guests were already seated & tables were available, his attitude was abrupt & rude! Training course required!

I wish i could write a good review about this hotel but my experience has now been dampened because ive had £250 taken out of my account and been told evidence of smoking was found in the room.

I visited this hotel for a well needed weekend break with my friend to unwind and relieve current stress. I am now more stressed than i was before I started the weekend.

When we first arrived at the hotel I was told I didnt have a booking even after showing my email, I made my booking on their website. I was then asked to look for a confirmation number to be told after "Oh ive found you, you already checked in online" which we didnt, but thankfully this was resolved and we went to our room 512 on the 5th floor.

We stayed from Sat 24th Feb and checked out on Mon 26th Feb.

I have just returned from the hotel approx 14.45 on Mon 26th Feb to find that £250 has been deducted from my account and we have been accused of smoking in our room. They said they found evidence of "ash" and "buds of cigarettes" in the bin.

Not that the room smelled like we had been smoking in there and also not that the actual buds of the cigarettes in the bin had been burnt!!

But let me continue...

I was not notified by the hotel, nor had anyone dicussed the matter with us or stated there had been any issue with our stay, my card has just been used after we departed and has been charged without no warning nor any wrongdoing.

I called them to investigate thinking I had been charged twice for the room as I paid £238 previously for our stay and £250 was deducted.

When I was first put through to a gentleman and mentioned the missing money he said, "oh yes, the reason is because that night when you had an issue with your door, the key fob has now been broken" I replied "What are you on about, we never had any issues with our door or a broken fob" he then said "oh I think im talking to the wrong person" well clearly sir!! and it seems they just like to be handing out charges to people for anything.

He then asked me what I was calling about and when I explained that I had been charged again for the room he said he would investigate and let me know what happened. He then called back to state that evidence of smoking was found in our room.

My friend uses cigarettes to roll up with, so she will make 1 cigarette 2 roll ups instead of smoking a whole 1, hence "the cigarette buds" he had the cheek to refer to.

We went outside of the hotel when we first arrived to smoke as we didnt realise there was a designated smoking area.

We went out to dinner on our first night and when we returned I asked the gentleman at reception where the smoking area was to which he replied opposite the bar. From that point during our stay anytime we wanted to smoke we went to the balcony opposite the bar.

I dont always finish smoking so i will dab it out half way to smoke the rest later. When you do this it has a stronger scent. Id then go back to the room and smoke the unfinished cig outside on the balcony later or in the morning, this is probably the "evidence of ash" they referred to or the only reason the room may have a scent, however, nobody smoked in the room as we are not adolescent black children who dont know how to follow the rules. We did exactly what we always do which is smoke outside.

There is also no rule to say you cannot roll up in your room, or bring back a half smoked roll up to your room.

All of this was explained to the gentleman, and he said "I do believe you madame, however, theres nothing I can do and I need to speak to my general manager tomorrow for them to investigate the matter and look at the cctv to show all the times you "say" you went out to smoke".

Ive had to now wait for 24 hours for them to investigate this matter and check their security footage to see the actual 101 times we went out to smoke on their balcony in the freezing cold as instructed.

Ive also requested to see this "picture evidence" they say was in our room of these so called "cigarette buds and evidence of ash" which they said would be emailed to me and I am yet to receive.

Im so livid and honestly trying not to make this a racist thing, but honestly why is that of all the peole who were constantly outside smoking that we would be charged for smoking in the room when we did the exact opposite.

I feel insulted and outraged as im £250 out of pocket because I followed the rules, and am now feeling so miserable after what was supposed to be a great weekend.

For this reason i will never stay at this hotel again nor recommend anyone else that smokes does.

If the picture evidence comes through I will upload

we land at our hotel at about 11pm, Tuesday 20 February, we have reserved a room with two double beds in a room, but receive a room with a double bed and nothing works in the room. beneath criticism. I then go down to Abdul in Manchester and he says there are no other rooms. How can it happen that a reserved room is not there?? under all criticism... and we paid for this service and you can't deliver, then I don't care about your excuse that you don't have other rooms, it's booked and it should be as you have an order! assumes to get an answer

My daughter stayed at clayton hotel on 17th February for her birthday jordan the dep manger couldn't do more he made it easy nothing was to much for him her stay was amazing he went up and above to make sure her stay was comfortable her room was beautiful with a lovely card just want to thank jordan for his amazing work definitely will be back big shout out to the top man in clayton hotel in chiswick

Regrettably, my stay at the Clayton in Dusseldorf was far from ideal. While the room met basic standards and cleanliness was ok, the absence of essential amenities such as a sleeper, shower cap, and shaving kit left much to be desired. The overall experience was marred by the rudeness and annoyance from the blond receptionist girl, making it a less-than-pleasant stay.

scandalous experience at this hotel.
Paid 2 rooms for 2 nights around 1000 euros
To have a below average room with dirty and stained carpet, broken coffee machine, empty minibar, no type of accessories (toothpaste, slippers, etc.)
double bed composed of two coupled single beds
Unfriendly receptionist
What can I say, a more than negative experience, I absolutely don't recommend it

We stayed at the Manchester City centre Hotel for 4 days, food was fantastic and fresh loved how clean it was and lovely staff so friendly and welcoming always ready to accommodate and help. Beautiful rooms and views.

I regularly use the Clayton Hotel at Manchester airport for meetings and lunches. I parked as usual in late November for a meeting and lunch, paid my parking fee as usual and went home. Yesterday I received a threatening letter from Parkineye demanding a £100 parking fine.

I wrote to the hotel with evidence of my payment for parking and received the following reply..

Good Morning,

Thank you for your E-Mail regarding the PCN you have been charged, unfortunately you will have to follow the appeals procedure on the back of the PCN.
The Clayton Hotel cannot dispute any PCN’s for any guest that has used the car park and not stayed in the hotel, and this must be done directly through Parking Eye with the information supplied on the PCN.

Regards
Holiday Parking

I really annoyed that having used the hotel regularly for a number of years both for meeting and as guest this is their response. This is going to take significant time to resolve an issue for what I am not at fault - It would be easy for the hotel to resolve!

I will certainly think twice about using Clayton Hotels

Don’t bother buying a Groupon voucher for this hotel. I bought afternoon Prosecco and tea for the Cardiff hotel as a present for my best friend and her husband. It turns out there is no availability at all for any weekend this year! Groupon are refusing a refund. Disgusting and now a very embarrassing situation

Lovely hotel and lovely staff. They were more than happy to help with any requests. The room was lovely and spacious at the London wall hotel. Very convenient location only 2 minutes from Liverpool Street underground. It was a little on the expensive side for the single night but for the time it was the cheapest hotel I could find in the relevant area. The room was lovely and clean with plenty of extra amenities.