Clockwork Removals and Storage Avaliações 1.528

O TrustScore é 4.5 de um total de 5

4,6

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Our experience with Clockwork was professional and smooth. Josh helpfully priced up the quote and we couldn’t have asked for 2 better removal men on the day of the move. Peter and Ryan were fantasti... Ver mais

Avaliado com 5 de um total de 5 estrelas

Professional, efficient and friendly. From quote, to boxes collected, the whole team delivered a truly exceptional service. Thanks go particularly to Max and Kiska for all the heavy lifting! But also... Ver mais

Avaliado com 5 de um total de 5 estrelas

We would recommend Clockwork Removals in Inverness. Boxes are delivered prior to removal. The members of staff were professional and handled all our items with care. They made what can be a stressful... Ver mais

Avaliado com 5 de um total de 5 estrelas

Gary and Alan moved us from a 3rd floor flat (with no lift) today to our new flat. They were brilliant- friendly and helpful, nothing was too much bother. I would have no hesitation recommending Clock... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Serviço de transporte e armazenamento de móveis
  2. Mudanças
  3. Depósito

Escrito pela empresa

Clockwork Removals provides industry accredited and fully insured removals, storage and packing services throughout the UK for individuals, families and businesses. We have a network of branches across the country as well as an international service centre to help our customers relocate all over the world with minimum difficulty. At Clockwork our highly trained teams also offer expert removal services for specialist household and business removals.

Escrito pela empresa

Experience and Expertise
With over 25 years experience we know that the key to delivering an excellent service is to ensure our staff are trained and experienced in their work. That is why we play an active role in the shaping of the industry and are a member of the British Association of Removers (BAR) as well as their Overseas and Commercial Moving Groups. Our international service centre based in Glasgow is a member of the FIDI Global Alliance, a global network of trusted international movers.
Our Services
Moving home can be a stressful time for many and so it’s important to find a removals company who can offer you a seamless service. As well as household removals we provide full packing and wrapping services, long and short term storage and our highly trained teams also offer expert removal services for specialist household and high value items. Our international service centre has relocation, storage and export packing services throughout the world and our commercial teams plan and execute business moves of all sizes including IT and specialist relocation.

Informações de contato

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Award Winning Service | 25 Years Experience | Industry Accredited


4,6

Excelente

O TrustScore é 4.5 de um total de 5

2 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

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Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 48 horas

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Avaliado com 5 de um total de 5 estrelas

Will definitely use Clockwork Removals again

Used Clockwork Removals a couple of times now. I wasn't aware of them prior to Taylor Wimpey arranging them for a house move, though as that went so smoothly we decided to use them again for our next move. Wayne is excellent and we dealt with him both times, really client focussed and keen that you get the service you want at the best price. Hoping we wont be moving again anytime soon, however if we do i will definitely look to use Clockwork removals again.

17 de abril de 2026
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Resposta da Clockwork Removals and Storage

Thanks so much for taking the time to review our services, you know where we are if you do need us in the future.

Avaliado com 5 de um total de 5 estrelas

Really good service all round

Really good service all round. Jade was very helpful getting everything booked in and the guys on the day were very friendly and professional. Would recommend to a friend.

24 de abril de 2026
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Resposta da Clockwork Removals and Storage

Thanks for the review and recommendation - we really appreciate it.

Avaliado com 5 de um total de 5 estrelas

Shaun and the whole team are excellent

Shaun and the whole team were so helpful, very pleasant and fast. They dealt with any issues that arose with a smile.

Nothing damaged or broken and the guys got a huge sofa into a very small cottage, I hope not to move again any time soon but if I did I would hope other clockwork teams would be as good.

1 de maio de 2026
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Resposta da Clockwork Removals and Storage

Thanks so much for your review, we were delighted to assist you on your move.

Avaliado com 5 de um total de 5 estrelas

Reliable & efficient.

The 2 polite staff turned up early but were happy to wait for us to be ready. They were very efficient & capable & everything was handled carefully. They made the whole move painless - i would highly recommend them for a house move.

7 de abril de 2026
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Resposta da Clockwork Removals and Storage

Thanks so much for the review and recommendation.

Avaliado com 5 de um total de 5 estrelas

So helpful

So helpful. Third time we’ve used Clockwork. Had everything packed up in 4 hours and the team were lovely

29 de abril de 2026
Avaliação não solicitada
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Resposta da Clockwork Removals and Storage

Thanks so much for the feedback and for your continued loyalty to Clockwork, we really appreciate it.

Avaliado com 1 de um total de 5 estrelas

Annoyed Essex

Kept waiting after being told our partial move from Inverness to Essex, could be added to a larger move coming our way.After few days, told, waiting for Orkney branch to contact.Month later phoned again, told they could,nt do our move.We could have been told earlier that it wasnt possible to do our move.Mother had died in Inverness, we wanted her item,s, brought to us in Essex

21 de abril de 2026
Avaliação não solicitada
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Resposta da Clockwork Removals and Storage

Thank you for your feedback, and we’re very sorry for your experience, especially at such a difficult time. We apologise for the delay and lack of clear communication. We will get in touch with the offices in question and investigate this as a matter of priority.

Avaliado com 5 de um total de 5 estrelas

Short notice move…

After having been messed about by both seller and buyer, I got 3 working day’s notice of moving. I called Clockwork at 8.00am on the Friday and by 10.30am, they’d worked out a way to do the job for me. I had packers in on the Saturday and Monday, with what they had left to do was done on the move day on the Tuesday. The guys who did the job were AMAZING but hide the Tunnocks caramel logs. 😂 The lady who took the first call from me was very very helpful and calmed me considerably- thank you. The move went as well as these things do but again the move by the guys was really good. They came and picked up the empty boxes yesterday. Great service which I would highly recommend.

31 de março de 2026
Avaliação não solicitada
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Resposta da Clockwork Removals and Storage

Thank you so much for your kind words. We’re really glad we could step in at short notice and help make a stressful situation a bit smoother. I’ll be sure to pass your lovely feedback on to the team and thanks again for the caramel logs!

Avaliado com 5 de um total de 5 estrelas

Very good experience with clockwork…

Very good experience with clockwork taking our house contents into and out of storage while we had some house renovations done. Good communications and staff removing us and bringing back from storage were very professional. Floors were protected and work was done very efficiently. Would definitely recommend clockwork.

20 de abril de 2026
Avaliação não solicitada
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Resposta da Clockwork Removals and Storage

Thanks so much for the review and recommendation.

Avaliado com 1 de um total de 5 estrelas

Genuinely awful

Genuinely awful. We’ve made several international moves and whilst the Clockwork team was nice to start, they became unprofessional at the end. We were recommended them and wanted to support a local company in Edinburgh.

Chucked things into the container. Sighing loudly when I reminded them to pack last items that were definitely on the list and walk through. Blamed us for their incompetence. Didn’t pack in time for the port slot booked so we ended up being 2 months delayed.

Upon receiving the container, there was an estimated £5000 in damages. They simply wanted to finish the job and get to the pub. Truly unprofessional. And if you’re reading this thinking it won’t happen to you, well, quite frankly it doesn’t matter to me but thought I’d put the warning out anyway. There are plenty other international movers who have consistency of quality and professionalism. Santa Fe and Crown being two of them. Kicking ourselves for not going with them to start as we’ve had nothing but positive experiences. If you’re just wanting a lamp moved within Edinburgh, go for Clockwork. If you care about any of your items, don’t bother.

30 de outubro de 2025
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Resposta da Clockwork Removals and Storage

Thank you for taking the time to leave your feedback. We are genuinely sorry to hear that you were unhappy with your experience.

As the subcontracted removals team, we worked closely with the appointed company, 1st Move, throughout the process and this review is the first time any concerns regarding damages or service issues have been raised to us. Had we been made aware at the time, we would of course have welcomed the opportunity to address them directly.

Our team worked additional hours on the day to accommodate a larger shipment than originally scheduled, including arranging extra staff to ensure everything requested could be loaded. We appreciate that international moves can be stressful, and our intention throughout was to be as helpful and accommodating as possible.

We would also like to clarify that the shipping schedule and container booking arrangements were managed separately through 1st Move, so delays relating to port and container availability were unfortunately outside of our control.

We always aim to provide a professional and respectful service to every customer, and we are disappointed to read comments suggesting otherwise. Nevertheless, we do appreciate all feedback and will continue striving to deliver the high standards we expect of ourselves.

Avaliado com 5 de um total de 5 estrelas

Clockwork were just brilliant from…

Clockwork were just brilliant from start to finish. Joanne in the office handled everything with a restful, friendly super-efficiency, Ryan on the site visit was incredible, putting all my nervousness and fears at ease as he explained how it would all be co-ordinated as my first time completing sale and purchase on one day, and then the team of three who arrived even earlier than expected so I didn’t need to worry and worked with patience, politeness, understanding and skill - even though I am now on second floor and they had hundreds of boxes to bring up. I honestly cannot thank them enough, no problems whatsoever and amazingly priced for all that expertise and care.

16 de abril de 2026
Avaliação não solicitada
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Resposta da Clockwork Removals and Storage

Thank you so much for your kind words! We’re really glad Joanne, Ryan and the team could make your move feel smooth and stress-free.

Avaliado com 4 de um total de 5 estrelas

Cheerful efficient removers

Cheerful efficient removers, despite making a mistake and taking something that should have been left!
Speedy but careful with more delicate items. Shame they couldn’t have been around when we needed to get rid of empty boxes!

26 de março de 2026
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Resposta da Clockwork Removals and Storage

Thank you for your kind words about our team – we’re really pleased to hear this. We’re sorry for the mix-up with the item that should have been left behind, and we appreciate your understanding on this. Regarding the empty boxes, we do always aim to collect these wherever possible. However, for logistical and environmental reasons, we try to combine box collections in the same area, which can sometimes mean it takes a little longer than expected. We completely understand how useful it would have been to have them gone sooner, and we appreciate your patience.

Avaliado com 5 de um total de 5 estrelas

Reliable, punctual and friendly

Punctual, reliable, friendly and professional. I have used Clockwork in the past and recently used them again to help move my dad houses.
Great price, service and staff.
They made moving day easy.
Highly recommended company

9 de março de 2026
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Resposta da Clockwork Removals and Storage

Thanks so much for your continued loyalty - we really appreciate that. Thank you also for taking the time to review our services.

Avaliado com 5 de um total de 5 estrelas

Absolutely brilliant - highly recommend!

We were happy with the service provided from the quoting and information stage to the guys who moved everything on the day. Everyone we spoke to was helpful in answering our queries and organising what we needed. On the day the guys were absolutely fabulous. Such cheery positive attitudes whilst carrying and manoeuvring all of our furniture and belongings! They kept us smiling and were very efficient in their work too. We are glad we chose Clockwork and would highly recommend them!

19 de março de 2026
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Resposta da Clockwork Removals and Storage

This is all great to hear, thanks so much for the feedback.

Avaliado com 5 de um total de 5 estrelas

Very professional

Very professional, on time, courteous and helpful

12 de março de 2026
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Resposta da Clockwork Removals and Storage

This is great to hear - thanks for the review.

Avaliado com 5 de um total de 5 estrelas

A definite 5* delivery of family…

A definite 5* delivery of family furniture from Scotland to England.
An Absolutely amazing company with Crystal an extremely efficient, caring, professional individual. I was regularly updated and reassured.
The furniture arrived in perfect condition.
An excellent team, polite, considerate and a delight to meet, very much appreciated.
I highly recommend Clockwork Removals.
Many thanks to all, with my very best wishes Sheena

14 de abril de 2026
Avaliação não solicitada
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Resposta da Clockwork Removals and Storage

Thanks so much for taking the time to leave such a lovely review. We really appreciate it.

Avaliado com 5 de um total de 5 estrelas

A reliable,efficient company with staff…

A reliable,efficient company with staff that make the move, as stressful as it is, literally go like clockwork. The office staff are helpful and reassuring and the lads on the day were amazing. Both me and my elderly mum, separately, have used the Sheffield branch to move from Derbyshire to Greater Manchester. I would highly recommend them.

25 de março de 2026
Avaliação não solicitada
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Resposta da Clockwork Removals and Storage

Thanks so much for your review and recommendation. We really appreciate it.

Avaliado com 4 de um total de 5 estrelas

The people I dealt with were all…

The people I dealt with were all helpful and they shifted what I needed quickly.

6 de março de 2026
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Resposta da Clockwork Removals and Storage

This is great to hear, thanks for the review. If there was anything we could have done better then please do let us know.

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