Close Brothers Group Avaliações 7.051

Obtained finance for my vehicle three years ago - customer service was really helpful when I needed to change my payment date - I have had no problems within the three years and would highly recommend Close Brothers

I bought peugeot rcz r and the dealership a aspi specialist cars sold me a car whit trouble in engine
After they don't want accept the car return
I try to return the car after done two diagnostics and report is all the same the coolant goes inside the engine and release from exhaust I form white smoke
After contact almost all services I understand only way is.go to the court
But when o contact close brothers everything change they give a good suport and they sorted this situation after getting and new indpendent diagnostic and report
Very good service Special for mr.nigel I'm grateful and I need to say thank you
Amazing service very impress
Thankq you for everything

Never any problems with this company from start of loan to the end. Many thanks.

Appalling; switched to a YBS recommended home and buildings insurer called Uinsure last year. They use Close; i think they operate from their Granny's lounge! One hard search, Two soft searches on my records. Then a email saying I had asked to cancel all my insurance. DO NOT GO ANYWHERE NEAR THEM.

Have just become a customer of Close Brothers to complete the purchase of my car. The procedure was completed quickly and easily with their very helpful and knowledgeable staff. The security was very reassuring and the whole process excellent.

So far very happy with all that’s been done a very easy process

Made me very happy, thank you. It was all very quickly done.

Appalling customer service. Nearly 4 weeks after making my final payment I still don't have a settlement letter confirming. Each time you call customer service you speak to people that clearly have no interest in helping you other than to tell you to wait another 24 hours. This is classic 'computer says whatever' nonsense, just have go through the pain now of an FCA complaint as I can't imagine them responding in any kind of timely manner to the one I am raising.

Easy , user friendly and quick too. Recommend for anyone.

Useless unhelpful spoke to multiple people all as clueless as each other

Excellent service i would use them again without a doubt

CB are great car finance. They made the process of acquiring my car very easy, smooth and fast. Very helpful at every stage of the process. Wow, CB are indeed a great team. Bravo

Excellent finance provider for my purchase throughout the whole agreement they were very helpful and i would definately use them again. Would highly recommend

I’m genuinely shocked at how stressful this process has been.

I exercised my statutory right to reject a vehicle of financed through Close Brothers Motor Finance after it developed a clear fault within the first 30 days. The vehicle was inspected by main dealer during that period, and I have diagnostic reports and photos confirming the issue occurred well within the statutory timeframe. An attempted repair failed.

Since then, the experience has been exhausting. I’ve been told that the evidence I’ve provided is “insufficient” and that I must agree to further diagnostics and an engineer inspection before they will even proceed, despite this being a clear statutory right. They have not made any attempt to work with dealer and dealer is dismissive and ignoring any calls as is the broker.

What makes this worse is that I’ve also been advised not to drive the vehicle, as doing so could be considered unsafe given the issue. This has effectively left me paying for a car I’m being told not to use, while the finance company continues to take payments and delays resolution.

Throughout this process, I’ve repeatedly been met with references to eight-week complaint timelines and Financial Ombudsman guidance, which feels like a procedural shield rather than any genuine attempt to resolve the issue. The reality is that I’ve been left with little choice other than to consider formal legal action just to move things forward.

Communication has been extremely frustrating. I’ve sent over 30 emails, spent long periods on hold, passed around departments and unfortunately found some interactions with some staff to be dismissive and unhelpful at a time when clarity and support were really needed.

I’ve remained cooperative and reasonable throughout, but this experience has been stressful, time-consuming, and deeply disappointing. I’m sharing this so others are aware that exercising even basic consumer rights with this finance provider can be far more difficult than it should be.

UPDATE: The matter is already subject to a formal complaint and a Letter Before Action with the finance provider. Relevant parties have been notified directly. I will update this review once the statutory process has concluded.

Excellent from the start well done

So easy to work with very good interest rate very professional fantastic paperwork absolutely delighted.
I cannot understand how reviews on trust pilot are not showing a five star rating for this outstanding company, for me so far it’s been absolutely professional

From start to finish in about 20 minutes, it was easy and straight forward
Francisco.

Have had finance with this company before. Always helpful Great company to deal with.

Fantastic service above and beyond staff were very helpful and patient couldn't fault them

Bought a BMW from Leigh Cars and the experience was very positive from start to finish. The car was exactly as described and well prepared, and the whole process was straightforward and stress-free. There was no pressure at any point, just clear communication and honest answers to questions. Everything was handled professionally and I felt confident buying from them. Very happy with the car and would happily recommend Leigh Cars to others.